Haddon Hall Care Home

135 London Road, Buxton SK17 9NW
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9.8 120 Reviews
  • Haddon Hall Care Home, Buxton
Situated in Buxton, Haddon Hall Care Home provides support for senior residents with a wide range of care needs. Their experienced and professional team are equipped to provide high-quality 24 hour residential, dementia, nursing and respite care in a modern, purpose-built setting.

With a variety of events and activities on offer, residents at Haddon Hall Care Home are supported not only physically but emotionally and intellectually. Their skilled activities and wellbeing team work hard to get to know every resident as an individual and ensure there is something on offer for everybody to enjoy. Haddon Hall Care Home also has a dedicated minibus team, meaning residents at the home are regularly invited to visit popular local attractions and take part in other trips that suit their interests.

All Haddon Hall Care Home residents have their own generously appointed private bedroom with an en suite wetroom as well as access to plentiful communal living areas including sitting rooms, dining rooms, a hairdressing salon, an activities and wellbeing room, a home shop and a private dining room for celebrating special family occasions. Haddon Hall Care Home also has a secure landscaped garden perfect for gentle exercise, a spot of gardening or simply a morning cup of tea.
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Care Provided by Haddon Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Contact Haddon Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Haddon Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Dent (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Haddon Hall Care Home Reviews (120)

9.8

Haddon Hall Care Home has a Review Score of 9.8 (9.845) out of 10, based on 32 reviews in the last 2 years.
Over all time Haddon Hall Care Home has 120 reviews.

Overall Experience
  • 97
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Date Published
  • 120
  • 9
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  • 32
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Reviewer Connection to Haddon Hall Care Home
  • 43
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  • 3
  • 3
  • 2
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Total of 120, showing 41-60
Review from G T (Daughter of Resident) published on 26 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the staff pleasant and friendly. They keep you informed about your loved one.
If you have any worries or concerns these are dealt with quickly and efficiently.
The food and facilities are excellent.
The staff are wonderful and caring. We could not wish for a better place.
Reply from Julie Harrison, Home Manager at Haddon Hall Care HomeThank you very much for your kind words about our home and the excellent food. Your lovely comments will be very much appreciated by the whole team.
Warmest regards.
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Review from P E (Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the day staff are fantastic and look after me very well. I can’t fault them.
I find it less reassuring at night as most of the staff seem to be agency and seem less interested and interactive. My room is lovely.
Reply from Emma Hall, Deputy Manager at Haddon Hall Care HomeI would like to thank you for taking the time to share your experience. It's wonderful to hear your comments regarding the “day staff are fantastic and look after me very well. I can’t fault them”. We are very proud of our dedicated staff and will be sure to pass on your kind words. We are working hard to recruit locally and we try to ensure agency workers are regular, where possible to ensure continuity. I genuinely appreciate your feedback and thank you for highlighting the areas of improvement. The care and well-being of every resident is our number one priority.
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Review from G A (Daughter of Resident) published on 6 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All care staff are kind, friendly, polite and helpful. Room cleaning service is excellent. Pureed meals provided for my father are usually good, but not quite the same as a proper meal. Provision of fruit in the afternoon is good.
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Review from Rod G (Son of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Haddon Hall six years ago. From the start, the staff were kind, welcoming, good at caregiving and conscientious. Alongside their unfailing good humour, these qualities - so dreadfully tested during the years of the pandemic - remained undiminished. For someone wanting to be confident that
a person they love will be in the best possible hands, these seem to me to be the most important qualities a care team can have.
Reply from Paul Wright, Home Manager at Haddon Hall Care HomeThank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum. She is missed by all of the team here at Haddon Hall.

I will be sure to share your feedback with the team, they will really appreciate your kind words.
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Review from J A (Daughter of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum seems very settled here. Rooms are lovely, she always looks comfortable and snug in her bed. Staff are lovely and very attentive, keep us informed regarding issues related to Mum. I would recommend the home.
Reply from Paul Wright, Home Manager at Haddon Hall Care HomeThank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
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Review from David R (Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been here for the past year and am very happy with my stay here. The staff are always cheerful and helpful. I am impressed with the quality of the rooms and the meals provided. There are a variety of activities which are stimulating and helpful.
Reply from Paul Wright, Home Manager at Haddon Hall Care HomeWe are absolutely delighted you have chosen to stay with us at Haddon Hall, you really are a delight to be around. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!
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Review from D S (Son of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was made to feel welcome as soon as she moved in. The staff are all very friendly and kind. Mum feels secure and safe, knowing there is always someone she can call on if she needs help. The garden area is very well maintained and provides a lovely environment for residents to exercise or sit and
relax.
Reply from Mark Smith, Home Manager at Haddon Hall Care HomeWe're delighted your mum chose Haddon Hall and we thoroughly enjoy spending time with her. Your comments regarding "Mum feels secure and safe, knowing there is always someone she can call on if she needs help" and other kind words are greatly appreciated.
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Review from Diane C (Daughter of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Haddon Hall for three years now. I'm not well myself so it's very important to me to know my mum with dementia is happy and well cared for. I can honestly say I couldn't have found a better place. The staff are wonderful and the place is so lovely and clean, it's more like a hotel.
We are always made extremely welcome too. Thank you.
Reply from Mark Smith, Home Manager at Haddon Hall Care HomeThank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication has been recognised.
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Review from C G (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable and well-equipped rooms and a lovely garden. The staff are unfailingly kind and compassionate.
Reply from Mark Smith, Home Manager at Haddon Hall Care HomeThank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication has been recognised.
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Review from Gillian M (Resident) assisted by family/friend published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are excellent, mixed strengths and personalities which was a positive.
The food was delicious.
During the stay there didn't seem to be any entertainment, no trips and no films.
The gardens are well maintained and thoroughly enjoyed. Especially the water feature which encouraged the birds.
Reply from Mark Smith, Home Manager at Haddon Hall Care HomeThank you so much for taking the time to write such a lovely review. You were an absolute delight to be around, and we are thankful that you chose to reside at Haddon Hall for your respite stay.
I genuinely appreciate your feedback and thank you for highlighting the areas of improvement. I have met with the the L&W team to ensure our services are enhanced. We do hope that you choose to visit and stay with us again and rest assured there will be a full schedule of activities.
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Review from F M (Friend of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff, always happy to help, great management. Definitely recommend.
Reply from Mark Smith, Home Manager at Haddon Hall Care HomeThank you so much for your glowing review. I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!
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Review from Janet T (Sister of Resident) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When our sister needed nursing care, two Homes offered places: one near to us and Haddon Hall, 15 miles away. The moment we walked through the door at Haddon Hall you could feel the energy in the place, and as my husband said, it has a feel of a well-oiled machine: everything organised and working perfectly,
thanks to the leadership. Walking by the dining room with its tablecloths, napkins and tasty menus is like being in a smart hotel, with more choices. All the family feel that the care shown to her has been amazing. Staff have always tried ways to keep her interested, keep her happy, keep her comfortable. She went down to the residential unit when interesting activities were on, or we could wheel her out into the lovely garden. In her final days, staff cared not only for her but the family too, she was able to slip away with dignity. We are so thankful we chose Haddon Hall and as an ex-professional in the care sector, I would have no hesitation in recommending it.
Reply from Mark Smith, Home Manager at Haddon Hall Care HomeThank you so much for your lovely, kind words which I will share with the wider team on your behalf.
I am so glad we were able to provide comfort and support to you and your loved ones during your sister’s final days. It has been our honour and absolute pleasure to take care of your very much loved sister. She is deeply missed by everyone here at Haddon Hall.
We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.
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Review from Pat W (Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Haddon Hall Care Home for two weeks respite care following a hip replacement. We viewed the home after getting good reports from local friends and on viewing ourselves we were impressed by the cleanliness, the brightness of the building and chiefly by the friendliness of the staff.
My time
here has been greatly enhanced by the carers and staff who have been a delight to deal with. They care about the experience of residents and go the extra mile to be helpful. Thank you to them all.
Reply from Mark Smith, Home Manager at Haddon Hall Care HomePat, we are absolutely delighted you have chosen to stay with us at Haddon Hall. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!
It was such a delight to be in your company and we look forward to seeing you at our events.
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Review from S B (Friend of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend 3 times in the last fortnight and as far as I'm aware in that short time of visiting the standard of care has been excellent. I think there needs to be a clearer picture for guests in these Covid times as to where guests are allowed to be with the residents. On my first visit
I was able to take her into the community areas and sit with her, but on the second visit this was prohibited. I am unable to comment on the management and the value for money as I don't have this knowledge.
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Review from A B (Resident) published on 28 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very well cared for by the staff during my two-week stay after my knee implant. When I needed medical, it was provided.
Reply from Mark Smith, Home Manager at Haddon Hall Care HomeThank you so much for taking the time to write such a lovely review. You were an absolute delight to be around, and we are thankful that you chose to reside at Haddon Hall during your recovery.
We look forward to you joining us for afternoon tea, events or just a coffee and a chat!
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Review from P B (Resident) assisted by family/friend published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and helpful staff.
Very clean room.
Do not really use many of the facilities, but know there are lots.
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Review from K W (Wife of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From walking into the building you feel comfortable, the staff are helpful also.
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Review from Nettie C (Daughter of Resident) published on 3 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has spent 2 weeks respite in the Haddon Hall Care Home in Buxton and enjoyed every minute of her stay.
Above all, she gives a glowing report of the care she received. The staff were wonderful. Nothing was too much bother for them and they supported her situation of almost total blindness
with friendly professionalism.
Many thanks to all her carer's and for a really enjoyable stay.
Reply from Mark Smith, Home Manager at Haddon Hall Care HomeNettie,
Thank you for taking the time to complete a review and for your lovely comments - I will certainly pass this on to the whole team. It's always nice to hear that their hard work is making a difference.
It genuinely was a pleasure caring for your mum, she is a wonderful lady! We can't wait to see you both again.
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Review from Jean L (Respite Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived here directly from the hospital after undergoing a Radical Cystoscopy. I arrived here on day 10 after my operation. I needed space, quiet and gentle care and I received this in spades. I cannot fault the treatment, the love and the care I received here in Haddon Hall and I have been allowed
to 'sleep myself well' cradled by absolutely every person I have come across. I cannot speak highly enough of the staff.
Reply from Mark Smith, Home Manager at Haddon Hall Care HomeThank you so much for these kind words. It was our pleasure from start to finish and we all wish you the very best with your ongoing recovery.
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Review from James L (Husband of Resident) published on 14 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
110%. All services provided. Could not praise the staff and carers enough. First-class care home.
Reply from Mark Smith, Home Manager at Haddon Hall Care HomeThank you for your review and such lovely comments. I will pass these on to the team who will really appreciate your kind words.
Best wishes
Mark
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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Haddon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Haddon Hall Care Home is calculated as follows: ( (322 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 373 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Haddon Hall Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (3)

Charlotte

Charlotte Dent

Job Title: Home Manager Joined: 2023

Hello, my name is Charlotte, and I am the Home Manager here at Haddon Hall Care Home.


With over 20 years of experience as a registered Adult Nurse, I joined the Porthaven family in 2023 as the Nurse Clinical Manger at Haddon Hall before becoming the Home Manager. My nursing carer has spanned many specialities. I am passionate about caring for our local community and supporting local people. My aim is to provide the opportunity to make a meaningful difference to our residents where each person and their families feel valued, respected and celebrated. My goal is to nurture staff and give them individual opportunities for growth.

Richard

Richard Vaughan

Job Title: Client Services Manager Joined: 2023

Hello, my name is Richard Vaughan, and I am the Client Services Manager here at Haddon Hall.


Having worked in customer service for most of my life, I take pride in putting people first and ensuring service is king. When I joined Haddon Hall I was delighted to see how nice, warm and friendly the team here are and how special they make our residents feel.


My role as client services manager involves supporting people through the process of choosing a care home and offering advice, guidance, reassurance and compassion for individuals and their loved ones. I feel very honoured and humbled to have the opportunity to be able to help at each stage of the process, from showing people around our home to assisting them on moving-in day and everything in between.

Sharon

Sharon Gillespie

Job Title: Home Trainer Joined: 2012

Hello, my name is Sharon Gillespie, and I am the Home Trainer here at Haddon Hall.


I have an NVQ level 5 Management in Health and Social Care and a Petal level 3 in Teacher Training Award, and I have worked for Porthaven for nearly 12 years.


Haddon Hall is an amazing home to work in; the staff and our residents are fantastic, and we think of ourselves as one big happy family. I thoroughly enjoy my role and find training new care staff incredibly rewarding. We pride ourselves on delivering person-centred care and making a positive difference in the lives of our residents.


I have two grown-up children who I raised in Cheshire, and I now have five wonderful grandchildren.

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