Haddon Hall Care Home

135 London Road, Buxton SK17 9NW
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9.8 116 Reviews
  • Haddon Hall Care Home, Buxton
Situated in Buxton, Haddon Hall Care Home provides support for senior residents with a wide range of care needs. Their experienced and professional team are equipped to provide high-quality 24 hour residential, dementia, nursing and respite care in a modern, purpose-built setting.

With a variety of events and activities on offer, residents at Haddon Hall Care Home are supported not only physically but emotionally and intellectually. Their skilled activities and wellbeing team work hard to get to know every resident as an individual and ensure there is something on offer for everybody to enjoy. Haddon Hall Care Home also has a dedicated minibus team, meaning residents at the home are regularly invited to visit popular local attractions and take part in other trips that suit their interests.

All Haddon Hall Care Home residents have their own generously appointed private bedroom with an en suite wetroom as well as access to plentiful communal living areas including sitting rooms, dining rooms, a hairdressing salon, an activities and wellbeing room, a home shop and a private dining room for celebrating special family occasions. Haddon Hall Care Home also has a secure landscaped garden perfect for gentle exercise, a spot of gardening or simply a morning cup of tea.
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Care Provided by Haddon Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Charlotte Dent (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Haddon Hall Care Home Reviews (116)

9.8

Haddon Hall Care Home has a Review Score of 9.8 (9.798) out of 10, based on 30 reviews in the last 2 years.
Over all time Haddon Hall Care Home has 116 reviews.

Overall Experience
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Date Published
  • 116
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Reviewer Connection to Haddon Hall Care Home
  • 42
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Total of 116, showing 61-80
Review from S D (Wife of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to covid my husband went into care a year ago and has little contact with outside. But from the start, he's been very well cared for by all the staff. As have I. Activities have been curtailed but staff have worked above and beyond to keep residents engaged. Cannot praise them enough.
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Review from Donald S (Son of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you everyone for your absolute care and compassion on behalf of my mother. She was very happy with you.
Reply from Mark Smith, Home Manager at Haddon Hall Care Home
It was our pleasure, and thank you for your kind words.
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Review from Elaine S (Daughter of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Haddon Hall in April 2020 straight from hospital and has had the most amazing care from all staff. Mum was very popular and had a lovely bond with the care staff who tendered her every need. Very professional and very, very caring. Thank you for all you did for Mum, I am truly grateful
to you all for looking after Mum.
Reply from Mark Smith, Home Manager at Haddon Hall Care Home
Thank you for such kind words - I will be sure to share them with the team.
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Review from Don M (Granddaughter of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
My grandma was a resident for 2.5 years, she had failing health and was 93 years old. We had very limited contact with her over the past year due to the pandemic. The guidance states that visits should be allowed at end of life, meaning the last year of life, not just the last moments.
The manager
there would not allow visits, we had to argue and were only admitted access six days before her death - this was with much begging! He even compared us trying to see my grandma to him not seeing his mother for a year, she wasn’t dying, unlike my grandma! After her death, no phone call, no condolences and her belongings left in a trolley in the corridor. Just avoid, the management has no care or respect for their residents. It took three weeks to get an inadequate response to a complaint from management, we also know of other residents families who have had the same experience and have also raised complaints.
Reply from Mark Smith, Home Manager at Haddon Hall Care Home
Thank you for sharing your views. We understand your grief at this difficult time but regret that some of the comments you have made are not representative of the circumstances at hand, which of…read more
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Review from D A (Son of Resident) published on 26 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Haddon Hall made my dad's transition from hospital to Haddon Hall seamless and stress-free. My father's short stay relieved the pressure on our family knowing that he was being cared for in a kind and compassionate way. The end of his life was dealt with compassionately and professionally
making a difficult time easier for us to deal with. Thank you.
Reply from Mark Smith, Home Manager at Haddon Hall Care Home
Thank you so much for sharing your experience of our home. I will be sure to relay your kind words to the team. With very best wishes, Mark.
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Review from J J (Sister of Resident) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All-round excellence.
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Review from Sue P (Daughter of Resident) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Haddon Hall Care Home to be perfect for my father. The care is discreet, kind, humane and humorous. The place is spotless and I always get a very warm welcome when I visit or call Dad on Facetime. The staff are sensitive to the individual and go out of their way to make Dad feel valued
and appreciated. Thank you.
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Review from Malcolm J (Father of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was shown around the excellent facilities which exactly fitted my daughter's end of life needs. The staff and managers were gracious but efficient. My daughter has settled in despite the coronavirus restrictions, which although necessary, impair visits. No hugs available, only in the mind. All precautions
are rigorously applied. All in all very satisfied. Ps. coronavirus has stopped proper visiting, only 1/2 hour outside building visits are allowed.
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Review from M C (Son of Resident) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for three years in Haddon Hall and is very happy. The facilities of this purpose-built care home are like a 5-star hotel. The staff are excellent, and the standard of care is outstanding.
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Review from D K (Daughter of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's description of Haddon Hall is "it's not like a care home, it's more like a 5* hotel. The food and the staff are lovely".
I think that says it all. My only concern is the bedroom furniture is very heavy and bulky for frail people.
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Review from J S (Son of Resident) published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only quote what my mother said to me " the staff here could not have been kinder to me".
Well organised, professional and above all, caring.
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Review from Sue P (Daughter of Resident) published on 4 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Haddon Hall staff have looked after Dad extremely well. They have been so helpful in facilitating FaceTime calls with him during the lockdown.
His calm and contented state is because he is feeling secure and safe, well-fed and looked after. Staff are able to reassure me about his condition and the
current management of infection risk during the coronavirus pandemic.
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Review from A M (Partner of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care given is very good; when help is needed it is there. The food is good. The home has lots of trips and visits to occupy the residents during the day so that they do not get to feel left out of life.
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Review from C A (Son of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother quickly settled in, feeling very safe. Haddon Hall is of a very high standard in terms of the building facilities. However, what makes Haddon Hall stand out is the team who work there, friendly and caring you expect as a given, but my experience is beyond that. All the staff are interested
and concerned for my mother's welfare, which makes her more relaxed and me also. Piece of mind that all is being done that can be.
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Review from Tony (Brother of Resident) published on 27 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care provided for my eighty-year-old sister with Alzheimer's has been all we could have wished for.
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Review from Dan W (Son of Resident) published on 14 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This lovely luxury Care and Nursing Home has been a true haven for our lovely Mum since she arrived here in July. The staff, nurses and carers are all extremely friendly, professional and give a wonderful service all round. Mum's had a few problems medically to deal with to which we as a family could
not have wished for better attention. Thankyou Haddon Hall. You are fabulous.
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Review from M C (Daughter of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents have been residents at Haddon Hall for 11 months with very difficult needs. The quality of care they each receive is excellent. The home, it's facilities, food, decor etc is of a hotel standard but the staff make it extra special. I hope they are valued and supported by Porthaven and
local management.
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Review from Jean M (Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in Whaley Bridge where we had a crisis with the local reservoir. We had to evacuate our homes. Needing specialist care my family brought me to Haddon Hall.
The care was "second to none" - Very caring and cheerful staff. They were superb as with all the staff. Could not do enough to care for
me. It is so well run and such a happy atmosphere. I will be recommending it to everyone I know.
Reply from Valerie MacQueen, Home Manager at Haddon Hall Care Home
Thank you for your kind words, Jean. We're so glad we were able to care for you during this emotional time and I'll be sure to pass your sentiments onto my fantastic team. Best wishes from everyone…read more
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Review from T M (Son of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my mother going on a short stay, re circumstances, it was quality first class from walking through the doors and out. In fact, as for care homes in this area, it's the best by miles and felt my mum was cared for 24/7 in a nice caring way and a nice vibe and feel to the place, which gave me peace
of mind.
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Review from Anne S (Wife of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home, more like a hotel.
Unfortunately, my husband is unaware of his surroundings and my daughters and I have chosen this care home to give us some comfort for the dreadful life my husband must lead.
It seems no amount of excellent care can really give him any comfort.
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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Haddon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Haddon Hall Care Home is calculated as follows: ( (288 Excellents x 5) + (57 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 352 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Haddon Hall Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Charlotte

Charlotte Dent

Job Title: Home Manager Joined: 2023

Hello, my name is Charlotte, and I am the Home Manager here at Haddon Hall Care Home.


With over 20 years of experience as a registered Adult Nurse, I joined the Porthaven family in 2023 as the Nurse Clinical Manger at Haddon Hall before becoming the Home Manager. My nursing carer has spanned many specialities. I am passionate about caring for our local community and supporting local people. My aim is to provide the opportunity to make a meaningful difference to our residents where each person and their families feel valued, respected and celebrated. My goal is to nurture staff and give them individual opportunities for growth.

Richard

Richard Vaughan

Job Title: Client Services Manager Joined: 2023

Hello, my name is Richard Vaughan, and I am the Client Services Manager here at Haddon Hall.


Having worked in customer service for most of my life, I take pride in putting people first and ensuring service is king. When I joined Haddon Hall I was delighted to see how nice, warm and friendly the team here are and how special they make our residents feel.


My role as client services manager involves supporting people through the process of choosing a care home and offering advice, guidance, reassurance and compassion for individuals and their loved ones. I feel very honoured and humbled to have the opportunity to be able to help at each stage of the process, from showing people around our home to assisting them on moving-in day and everything in between.

Sharon

Sharon Gillespie

Job Title: Home Trainer Joined: 2012

Hello, my name is Sharon Gillespie, and I am the Home Trainer here at Haddon Hall.


I have an NVQ level 5 Management in Health and Social Care and a Petal level 3 in Teacher Training Award, and I have worked for Porthaven for nearly 12 years.


Haddon Hall is an amazing home to work in; the staff and our residents are fantastic, and we think of ourselves as one big happy family. I thoroughly enjoy my role and find training new care staff incredibly rewarding. We pride ourselves on delivering person-centred care and making a positive difference in the lives of our residents.


I have two grown-up children who I raised in Cheshire, and I now have five wonderful grandchildren.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Haddon Hall Care Home to verify any information. View our terms and conditions. Haddon Hall Care Home has an Enhanced Service - more info.