Haddon Hall Care Home

My time here has been greatly enhanced by the carers and staff who have been a delight to deal with. They care about the experience of residents and go the extra mile to be helpful. Thank you to them all.

I have visited my friend 3 times in the last fortnight and as far as I'm aware in that short time of visiting the standard of care has been excellent. I think there needs to be a clearer picture for guests in these Covid times as to where guests are allowed to be with the residents. On my first visit I was able to take her into the community areas and sit with her, but on the second visit this was prohibited. I am unable to comment on the management and the value for money as I don't have this knowledge.

I was very well cared for by the staff during my two-week stay after my knee implant. When I needed medical, it was provided.

Do not really use many of the facilities, but know there are lots.

From walking into the building you feel comfortable, the staff are helpful also.

Many thanks to all her carer's and for a really enjoyable stay.

I arrived here directly from the hospital after undergoing a Radical Cystoscopy. I arrived here on day 10 after my operation. I needed space, quiet and gentle care and I received this in spades. I cannot fault the treatment, the love and the care I received here in Haddon Hall and I have been allowed to 'sleep myself well' cradled by absolutely every person I have come across. I cannot speak highly enough of the staff.

110%. All services provided. Could not praise the staff and carers enough. First-class care home.

My mum spent the last 3 and half years of her life at Haddon Hall. She was very well cared for, with staff looking after her with dignity and respect - and a good dose of humour. I'm very pleased we chose this care home - my experience was of a team who do a great job, particularly in the very difficult circumstances of the last year.

We brought Mum to Haddon Hall in late July 2020. It was strange times due to Covid. The staff were welcoming and friendly. The ground floor staff were well managed and delivered excellent care to Mum. Due to Covid, there were no excursions. My mum has been a good cook in her day, and sadly found the food not very appetising - I would rate what I saw as poor.

A well-presented home with very good facilities and very caring staff. I would recommend the home to anyone.

End of life care was excellent of both the client and nearest relative.

Due to covid my husband went into care a year ago and has little contact with outside. But from the start, he's been very well cared for by all the staff. As have I. Activities have been curtailed but staff have worked above and beyond to keep residents engaged. Cannot praise them enough.

Thank you everyone for your absolute care and compassion on behalf of my mother. She was very happy with you.

Mum went into Haddon Hall in April 2020 straight from hospital and has had the most amazing care from all staff. Mum was very popular and had a lovely bond with the care staff who tendered her every need. Very professional and very, very caring. Thank you for all you did for Mum, I am truly grateful to you all for looking after Mum.

The manager there would not allow visits, we had to argue and were only admitted access six days before her death - this was with much begging! He even compared us trying to see my grandma to him not seeing his mother for a year, she wasn’t dying, unlike my grandma! After her death, no phone call, no condolences and her belongings left in a trolley in the corridor. Just avoid, the management has no care or respect for their residents. It took three weeks to get an inadequate response to a complaint from management, we also know of other residents families who have had the same experience and have also raised complaints.

The team at Haddon Hall made my dad's transition from hospital to Haddon Hall seamless and stress-free. My father's short stay relieved the pressure on our family knowing that he was being cared for in a kind and compassionate way. The end of his life was dealt with compassionately and professionally making a difficult time easier for us to deal with. Thank you.

All-round excellence.

I have found Haddon Hall Care Home to be perfect for my father. The care is discreet, kind, humane and humorous. The place is spotless and I always get a very warm welcome when I visit or call Dad on Facetime. The staff are sensitive to the individual and go out of their way to make Dad feel valued and appreciated. Thank you.

I was shown around the excellent facilities which exactly fitted my daughter's end of life needs. The staff and managers were gracious but efficient. My daughter has settled in despite the coronavirus restrictions, which although necessary, impair visits. No hugs available, only in the mind. All precautions are rigorously applied. All in all very satisfied. Ps. coronavirus has stopped proper visiting, only 1/2 hour outside building visits are allowed.