Care Homes Owned by Priory Adult Care

Duty of care was not carried out for my son and describing their care home as one which caters for autism and complex needs is inaccurate as my son did not get one to one support which was clearly on the table before he moved into Dunvegan, things have occurred that make my skin crawl and my son is now in a position where we are desperate to find him a place that actually meets his needs and gives him the support, care and healthy lifestyle he needs and deserves. Management are not forthcoming and staff do not give information of what is going on on a daily basis. My vulnerable Autistic with learning disability and non verbal son is suffering terribly as are we, his family, after neglect and things I cannot speak about but of a very sensitive nature. Please be very careful about where you send your vulnerable relatives as it can literally be so bad that they lose the will to live and it will take a lot for my son to get back to the lovely, healthy, vibrant and skilled happy young man.

I have been living here for about 8-9 months now and had to make a lot of concessions and complaints to staff or the boss and that is peoples wee/poo on the toilet seat or on the bathroom floor or outside the bathroom into the corridor carpet and I am not happy or feel clean when having a bath or shower in this place this needs to be fixed and sorted but apart from that some of the staff here are very nice and professional when needed and then there are some staff I don't like but I know there here to care and support us young people in this placement until they pass or they move on to there own place.

Super communication all health needs and personal care being met .

This is an amazing care home. The staff are absolutely brilliant and can't do enough for the residents or their families. They have plenty of activities to keep them all amused, including day trips, holidays, cinema, bowling, music, arts and crafts etc. My brother loves it there, and they really go out of their way to ensure he has all he needs (including specialist equipment) and look after him in every way.

Under new management since august, the home is amazing my brother is cared for with such love and the staff and manager goes above and beyond to ensure he has all his needs met. They are very empowering and couldn't ask for a better team to support my family member! Top marks team Brickbridge keep up the fabulous work.

They also keep us safe from Covid 19.

My sister, who is 83 years and suffers from paranoid schizophrenia, has been a resident at Linden Lodge for about three years. Despite all my sister's difficulties, the staff have handled her with kindness, care and great patience. After a brief episode in hospital, my sister was very happy to return to her care home and so were the family. I cannot thank them enough for the sympathy and dedication that they have shown to my sister.

My brother has suffered from schizophrenia from the age of 18 and has needed special care since. In his case, this can be very challenging for the staff at times as he has little desire to do anything. The staff here have demonstrated they are very understanding and patient with him as he can become very withdrawn and has no motivation to look after himself or carry out the basic self-hygiene tasks. The staff ensure that he has regular dental, eye and GP checks, and accompany him for these checks whenever necessary. They do an excellent job of taking care of him and encouraging him in all aspects to participate in as much as possible within his limitations. Even though he blames his illness on a lot of external factors, he's very happy to live at Linden Lodge and has repeatedly said so. The home is of a high standard with a very friendly atmosphere and the manager and staff are excellent. I'm very happy that he is cared for so well in such a well run home.

This home is clean, attractively decorated and with a welcoming air. The staff are friendly and caring, especially the manager and assistant manager. They give serious individual attention to each of their residents, taking their particular needs and interests into consideration and going out of their way to satisfy them as far as possible within the resident's own limitations. My friend looks much better cared for and more energetic than he has been for some years.

In less than six months, with the dedicated support and care of the home manager and other staff he has learned to trust, he has made really positive decisions about his future and he is so happy. It is a homely, lovely place run excellently with the highest standards of care.

Our daughter is very Healthy and Happy at Wiggington Cottage, the management and staff are very professional and very approachable, and nothing is too much trouble, they have numerous activities planned well in advance, and I would definitely recommend to anyone looking for a provider.

My daughter spent just over 12 months at Bromyard Road, following 7 months of intensive treatment at another centre at Beckenham in Kent so this was the first stage of her recovery back into the community. From the first moment she was made to feel very welcome at Bromyard Road, and the staff were always friendly, positive and very supportive and under their care, her mental health continued to improve to the point where she has now moved into her own Flat with a reducing level of support. At Bromyard Road, she was encouraged to be as independent as possible but help was always on hand if needed. Her own room was comfortable and she made it her “own space”. I cannot thank the staff enough, they were very professional, caring and supportive not only to my daughter but to us as parents too- they always had time for us and were very constructive in their feedback and advice. I would not hesitate to recommend this facility.

The individual supported here has been here for 14 years and are very much settled. They have a full activity schedule which is changed monthly and can participate in positive risk taking to enhance the quality of life. My relative is extremely happy at this service. It feels just like a big family!

I went to see my friend at Bromyard Road this week; she has been in this residential home since January. She came out of hospital and she loves it here; the staff are all lovely and the managers have enabled her to get further help with ongoing health concerns that have never been addressed before now.

She does a lot of activity - card making, painting, cooking, life skills, budgeting etc. She really likes it a lot. She cooks every day, is encouraged to eat well and exercises as she feels like it.

Also talented people from the musical world to entertain residents, visitors and dare I say staff to enjoy.

Overall we are pleased with the care provided in the home. The staff give it a friendly atmosphere and if there have been any issues they have been sorted out quickly.

Very happy with the care that is provided to my husband. Feel that my husband's needs are understood by most of the carers.

I find the general appearance and comfort of this care home much improved since refurbishment over the last year or two. The staff are kind and attentive to the residents, especially to my daughter who is very severely handicapped and has special needs. Previously there was a weakness with admin and vital paperwork, I understand with recent staff changes this has been amended.

My husband has been in The Vines Neuro-Rehabilitation Centre for nearly 20 years so that in itself shows that I have always been more than happy with the care he receives. Over this period, the staff have always done their best for him, both in his physical and mental care. I would not want him to ever leave The Vines as after I visit him I can come away knowing that all his needs are taken care of and all the staff know him very well.

Good staff.