Brooke House Care Home

123 Millbrook Road East, Freemantle, Southampton SO15 1HQ
Review Us
2.9 1 Review
  • Brooke House Care Home, Southampton
Show Brooke House Care Home on the Map

Care Provided by Brooke House Care Home

Type of Service

    Residential Home
  • For a maximum of 9 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care

Other Care Provided

  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Good to Know

Group/Owner

Person in Charge

  • Michelle Dunstar (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Room Information

  • Single Rooms (9)
Are you the Owner/Manager of Brooke House Care Home? View your Advertising Options

Brooke House Care Home Reviews (1)

2.9

Brooke House Care Home has a Review Score of 2.9 (2.917) out of 10, based on 1 reviews in the last 2 years.
Over all time Brooke House Care Home has 1 review.

Overall Experience
  • 0
  • 0
  • 0
  • 1
  • 0
Date Published
  • 1
  • 1
  • 1
  • 1
  • 0
Reviewer Connection to Brooke House Care Home
  • 1
Total of 1, showing 1-1
Review from E B (Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
I have been living here for about 8-9 months now and had to make a lot of concessions and complaints to staff or the boss and that is peoples wee/poo on the toilet seat or on the bathroom floor or outside the bathroom into the corridor carpet and I am not happy or feel clean when having a bath or shower
in this place this needs to be fixed and sorted but apart from that some of the staff here are very nice and professional when needed and then there are some staff I don't like but I know there here to care and support us young people in this placement until they pass or they move on to there own place.
Reply from Holly Baxter, Candidate Marketing Manager at Brooke House Care HomeThank you for taking the time to provide feedback. At Priory, we're dedicated to providing the best care possible to everyone we support, helping people to live their lives the way they choose. If you would like to discuss your concerns further, please reach out to a member of the team directly. Rest assured, we take all feedback seriously and are committed to addressing any issues raised to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 2.9 (2.917)

Overview of Review Score

The Review Score of 2.9 (2.917) out of 10 for Brooke House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.9 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.917 for Brooke House Care Home is calculated as follows: ( (1 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 12 Ratings = 2.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 0 Points relating to the number of positive Reviews for Brooke House Care Home is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) =
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8. 0 Positive Reviews ÷ 1.8 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Brooke House Care Home

What types of Care is Brooke House Care Home registered for?

Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brooke House Care Home have?

There are 9 Single Rooms.

What are the Facilities & Services at Brooke House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Brooke House Care Home to the centre of Southampton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brooke House Care Home to verify any information. View our terms and conditions. Brooke House Care Home has an Basic Service - more info.