Rowan Lodge Nursing Home, Hook, Hampshire
Rowan Lodge Nursing Home, Hook, Hampshire
Rowan Lodge Nursing Home, Hook, Hampshire

Rowan Lodge is registered with the Care Quality Commission as a care home providing support for older people needing nursing care and those living with dementia.

Set in a stunning countryside location, Rowan Lodge is a purpose-built home offering modern state-of-the-art facilities and high quality interior design in beautiful surroundings.

The accommodation consists of; 60 single occupancy bedrooms with en-suite facilities; 24-hour nurse call system; Bright and spacious lounge and dining areas; Relaxation room; Access to garden; Assisted bathrooms; Wheelchair accessible showers; Hairdressing salon; Dedicated activities room; Dedicated family room; and Landscaped gardens.

Group: Forest Care Ltd

Person in charge: Philippa McSkimming (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): French

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Rowan Lodge Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Rowan Lodge Nursing Home has a Review Score of 9.5 (9.496)

The Review Score of 9.5 (maximum of 10) for Rowan Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Rowan Lodge Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 26 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.496 for Rowan Lodge Nursing Home is calculated as follows: ( (210 Excellents x 5) + (111 Goods x 4) + (29 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 353 Ratings = 4.496

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rowan Lodge Nursing Home is based on 26 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 26 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    9
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rowan Lodge Nursing Home?

  • Extremely LIKELY
    23
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rowan Lodge Nursing Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    6
  • Resident / Service User
    4
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Rowan Lodge is just over 5 years old, so the facilities are good. My mother has been there almost from the start and is very happy. During this time there have been highs and lows but the quality of on-site management has improved immensely with the appointment of the current team some 18 months ago.

The team have worked hard in the last 18 months or so to improve procedures, which was needed, and have upgraded decor/ furnishing and the food served.

There is a general issue of staff shortages in the care sector in the South East that Rowan Lodge has not escaped. But the management team has endeavoured to ensure that agency staff meet its standards and procedures.

My mother and I would wholeheartedly recommend Rowan Lodge.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum was a resident of Rowan Lodge for nearly 6 years until her death on Christmas Day. She had complex mental problems together with Alzheimer's and advanced Dementia that meant she was a difficult person to manage. Despite this her care was exemplary and she was treated with dignity, respect and affection. When her dementia worsened and she no longer recognised the family, she instinctively put her total trust in the staff.It was such a comfort to me. When Mum passed away at Rowan Lodge the staff on duty were absolutely wonderful. They were understanding and compassionate.We were taken into a private room and given hot drinks - and even offered something stronger by the Manager! I cannot praise the staff enough. It was the end of life that I had always prayed that my Mum would have. Peaceful, pain-free and dignified.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Permanent staff are caring and kind. I am happy that my mother is in good hands. My mother needs to eat puréed food and time is taken to present this in a pleasing way on her plate such that the food does not look puréed. Residents are always clean.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has been at Rowan Lodge for 2 years now, and we have been very happy with the care he has received. The current management team are excellent, and the carers are extremely helpful, friendly and caring.

The bedroom accommodation and en-suite is very good, and the lounges spacious and well laid out. The home is in a lovely countryside location with a very sunny patio to sit out on as well as a front garden. There are lots of organised activities and entertainment.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rowan Lodge is a well managed home with staff that take a pride in their vocation of caring. There is a relaxed and happy atmosphere in the home yet the organisation is very good.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

After looking at a great many care homes in the area we thought Rowan Lodge was the best and it has not let us down, my friend is very happy there and well looked after she now seems better than she has been for a long time.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Like a 5* hotel with caring, knowledgeable and friendly staff.
My mother is in a safe and very comfortable environment that is a pleasure to visit, even with our youngest grandchild. The entertainment is a joy to watch and participate in with my mother.
The food is perfect. Home cooked, with the variety that the residents have requested. I have even joined my mother for lunch in such a wonderful dining room. Clean, proper tablecloths and napkins. Class and dignity.

How likely would you be to recommend Rowan Lodge Nursing Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

In August we had 'Classic Cars', the weather was warm and sunny. It really was a most enjoyable day, relaxing with everyone. We had afternoon entertainment, couples dancing the jive and lots of picnic food was provided. Hot dogs, little cakes and all kinds of drinks. It was truly a lovely afternoon enjoyed by all.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Good

Very comfortable.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Vintage car event very good for most residents. Well done to staff who organised. There are some lovely staff that understand the residents needs especially residents with dementia. More training in this area would not go amiss. Food could be better, not consistent.

How likely would you be to recommend Rowan Lodge Nursing Home? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

A busy place where most staff are friendly. They do try to be responsive even when there are staff shortages. The social activities are well arranged, a recent classic car event was very well attended.

How likely would you be to recommend Rowan Lodge Nursing Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

On Saturday 12th August, my husband and I attended a vintage car event held in the car park of the home.
We were late arriving as my father's home had a BBQ on the same day. There was a good selection of vintage cars on display and two couples in 40's costumes were jiving to music in the centre. Although my mum wasn't present, there were plenty of residents enjoying the nostalgia. The sun was shining and staff also made an effort to dress up and were serving milkshakes. A great effort.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Accommodation equivalent to 4 star hotel standard. Food very good, traditional in quality and quantity with plenty of choice. All staff from cleaners to care staff very caring, friendly, sympathetic with empathy to care needs of residents. it would have been useful to have a briefing or leaflet from senior staff about domestic arrangements - laundry, bath/shower, meal times, bed adjustment etc.
Many times the water jugs were not filled nor beds made and I had to call the busy care staff. Why not get the cleaners to do this?

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jon Huxford, Commercial Manager at Rowan Lodge Nursing Home responded to this review on 26 Jun 2017:

Thank you for your review, I am pleased you find Rowan Lodge of excellent quality and that you are extremely likely to recommend our home. Thank you also for your constructive comments of which will be reviewed accordingly.

Good quality of care by very helpful, caring staff in a very clean and pleasant purpose built care home in a rural location.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rowan Lodge is a well kept, modern home in a lovely countryside setting. It is spacious and well equipped and generally very clean. The vast majority of staff are friendly and caring, treating residents with respect and compassion.
Visitors are welcomed at any time and always offered tea/coffee etc.
The current management team are making a huge effort to ensure staff are well trained and procedures correctly followed.
Recent improvements have been made to update facilities eg new hair salon, redecoration and refurbishment.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Over the last 2 years, I have seen several good improvements to the quality of care at Rowan Lodge. Whilst there have been minor problems the staff are quick to react in a pleasing and friendly manner. I would certainly recommend this home to my family and would have no problems with being a resident myself if the need arose.

My only concern is the turnover of staff seems greater than is desirable with respect to providing consistent company and contact for the residents.

How likely would you be to recommend Rowan Lodge Nursing Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jon Huxford, Commercial Manager at Rowan Lodge Nursing Home responded to this review on 15 Jun 2017:

Thank you very much for your recent review, I am delighted to hear that you would recommend Rowan Lodge to your family. The team are currently working hard on a Summer Menu for the recently refurbished dining room along with a range of new activities for the coming months.

My mother has been at Rowan Lodge since it opened in 2011. I have never had any issues with the level of care given to mum despite many changes of management and caring staff over the years. I have had some reservations with the standard of food offered to mum, in particular food which she just cannot eat as it is either too chewy or too hard. However despite this mum has always been in good health since she has been at Rowan Lodge. I would have no reservations recommending Rowan Lodge to anyone, I have spoken to many relatives over the years who have been delighted with the standards at the home. The current management are continually improving the home in many ways which can only be good for the future.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

'A caring community'.
Purpose built, light and airy. Wide corridors. All facilities easily accessible.
Qualified and excellent nursing care. Regular visits from doctors, with feedback to relatives.
Individualised care. All staff have the welfare of residents at heart. Timely communications between staff and relatives of all relevant information.
Wide range of activities organised by friendly 'pink' ladies, including one to one for those not wishing to partake.
Dignity and respect for residents.
Although the facilities, social areas and rooms take the eye. The main asset of the home is the caring attitude of the staff, from cleaners, through carers to management.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

With a lot of help from Rowan Lodge we were finally able to get my mum out of hospital where she had been stuck for over a month after a fall (ironically a couple of days before we were transferring her to the Lodge after a stroke and memory loss made 24-hour care essential). In hospital, she was trapped in a cycle of catching infections and not being exercised or stimulated. As soon as she arrived they got her outside in the sunshine with a sun hat and after just a couple of weeks, her improvement is enormous. There are plenty of activities, she is always dressed and gets to exercise with her walking frame and has developed a bit of independence and some memory recovery. Food is good and the carers are lovely. It was recommended to us by my brother-in-law whose mother spent her final few months there with dignity. The carers are wonderful and the manager is an ex-nursing sister who knows her stuff. They did have some CQC issues some time ago, but these have been put right now.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kind and caring with no fuss.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here 5 years.
I have enjoyed staying here because I get my things done for me.
Washing is done for me, dressing and breakfast, lunch and tea and the garden.
And we have enjoyed the entertainment.

How likely would you be to recommend Rowan Lodge Nursing Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was very satisfied with the care in Rowan Lodge Nursing Home - my husband was treated with care, kept very clean and I was always happy that he was looked after with respect.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During a four-year period, my mother could not have been given better care whilst experiencing her debilitating illness.
The expression of love from the carers and the activities group was second to none.
The current management (2016 - 2017) ensure that all staff fully understand the full meaning of 'caring' for all residents.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This home offers excellent care for my wife keeping her clean, warm and comfortable. She does not need any entertainment due to her mental state so she could be regarded as a resident who presents few challenges to the home. On the minus side the home employs a large percentage of temporary staff which can result in poor coordination.

How likely would you be to recommend Rowan Lodge Nursing Home? Neither Unlikely or Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

Mark Vickery, Director at Rowan Lodge Nursing Home responded to this review on 02 Feb 2017:

Thank you for your comments and we are very pleased to hear your wife is receiving excellent care. That is always our first priority and is something Rowan Lodge has consistently delivered over many years.

Atmosphere friendly and welcoming, managers and staff listen to and engage with relatives well. Activity team excellent and understanding of individual residents capabilities and needs. Cleanliness excellent - the home has a homely feel - not institutionalised. Big improvements made over the previous year with new managers in place. More consistency of staff and better staffing levels. Calm and relaxed atmosphere - generally a much improved and happier care home with good caring staff.

How likely would you be to recommend Rowan Lodge Nursing Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Rowan Lodge makes the unbearable situation of dealing with dementia, bearable. The staff are kind, friendly and helpful. The residents are looked after with great care and affection and with considerable concern for the individual and dignity. The home is spotlessly clean and the laundry service is excellent with residents wearing clean clothes every day.
A charming hairdresser comes into the home every week plus a chiropodist comes regularly and the GP has a weekly clinic. The entertainment team work hard, six days per week trying to stimulate the residents. Activities include; daily exercise class, art class, quiz games, board games, skittles and bean bag games plus concerts organised each month.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Some exceptional staff who constantly give over and above what is expected. There is one member of staff who is fantastic with my nan and cannot give her high enough praise.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My aunt was very reluctant initially to stay in a care home, but throughout her week, all the staff proved to be so friendly and caring. The food was excellent, accommodation and facilities in her room excellent and many residents were so friendly and kind towards her, that on her final morning she asked if she had to go home, declared she had a wonderful time and when asked 9if she would like to return her eyes completely lit up, beamed and smile and then said "could I?", smiling all the while. Consequently, we have decided to book her in for various visits throughout the new year - she will be thrilled.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We were impressed with the website and then made a visit to Rowan Lodge. The friendly atmosphere was our first impression. All the staff we came in contact with were very professional, friendly and empathetic. I would certainly recommend Rowan Lodge to other friends for family members. Mum was always nicely dressed her room was always immaculate considering there had been a change in manager during mums stay we felt the home continued to run smoothly.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

These comments refer to ALL the staff - catering, carers, nurses, admin, hairdressers, pinks, domestic staff, agency staff, maintenance, day staff, night staff, every single one them. Our hearts are aching at the loss of our beautiful mum, and yet at the same time they are bursting with joy for the care, comfort and pure love they have shown to her and to us, in the 9 short months that they have had her in their care. We will never forget every single one of them who came into contact with our precious mum.

How likely would you be to recommend Rowan Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

June 2017

Six Steps to Success

Recipient: Rowan Lodge Nursing Home

Date: Friday 30 Jun 2017

more details

Job Vacancies

Staff Profiles

Philippa

Philippa McSkimming

Job Title: Home Manager

Joined: 2016

Description:

Philippa qualified as a registered general nurse in 1983 and as a registered mental health nurse in 1987. She has an extensive career in the NHS. As a Matron and a Service manager she led the development of a Memory service in South Yorkshire which went on to achieve accreditation with the Royal College of Psychiatry as a centre of excellence. She has worked extensively with colleagues across Yorkshire and Humber region in the implementation of the National Dementia Strategy. She has also worked nationally and internationally as a practice development accreditor with Leeds University and he has been a finalist in the National Nursing Awards.
She has studied in leadership and management and has brought her skills and experience to enhance the care environment at Rowan Lodge. She is passionate about the life experience of the older person and strives to promote a culture of enablement.

Dan

Dan Binney

Job Title: Service Manager

Joined: 2016

Description:

Dan has 25 years’ experience in the NHS working in Mental Health Services. He has worked extensively in care records and client based electronic systems. Dan worked as part of the National Program team installing the first client based electronic care record into Barnsley and Community Priority Services NHS Trust and later took the role as Systems Manager. In 2011 he became the Administration Manager for a Memory Service in South Yorkshire where he managed the administration function of the service and together with the Service Manager; Philippa McSkimming took the service forward winning the award of excellence in the Memory Services National Accreditation Program with the Royal College of Psychiatry which is endorsed by the CQC.
In 2015, Dan emigrated to Gran Canaria where he worked for a law firm who specialised in helping English ex-pats who had bought property in the Canaries who required legal assistance. He then returned to the UK in 2016 when he began work with Forest Care as Service Manager working once again with Philippa at Rowan Lodge.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rowan Lodge Nursing Home