Rowan Lodge Care Home

Although my mother would rather not be in a nursing home, she recognises that she needs to be for the nursing care she requires. She is in a safe environment where the staff treat her with respect, recognising her as an individual with the mental capacity to make her own decisions.

I would recommend the team to anyone in need of peace of mind that the ones they love are looked after in the way that is right for them.

Very many thanks from us both.

Since becoming a resident of Rowan Lodge, my mother's health has greatly improved. This is due to the wonderful nursing facilities, excellent meals and the good care of all the staff. There is a good welcoming atmosphere at the home.

Thank you Rowan Lodge.

After over two years at Rowan Lodge, my mother continues to have a quality of life she did not previously enjoy on her own at home. The meals are excellent and my mother and other residents are treated with due respect whatever response the care staff may receive in return. The administration continues to be very efficient and any queries are dealt with promptly. Everyone is made very welcome.

Mum's quality of life is so much better too when she was living on her own with carers going in daily. It's a lovely care home to visit.

Our family member has been a resident of Rowan Lodge for 1 year and can say we are sure we made the right decision as he is settled, happy and content. The carers and management that run the lodge are fantastic and so dedicated in their jobs, I truly take my hat off to them all. Of course, with all private care homes comes a big price tag which our weak government needs to sort out! The price one pays certainly doesn't reflect the care one gets. This is no reflection of the carers and their ability to care for their patients, it's just that the pricing levels are wrong and with all care homes there are staff shortages which are noticed and is hard to get the right experience on board because of the long hours and hard dedicated work these carers have to put in to ensure the good health and safety of all residents. Forest Care needs to review and reflect a respectable level per month that is affordable for the average person!

Rowan Lodge staff were extremely helpful and professional when it became necessary to move a family member into residential care. They made a challenging time manageable and gave of their time and expertise without question. Our family member is being very well cared for by staff who value and respect every resident’s individuality and who take the time to build positive relationships with all those in their care. Rowan Lodge provides a safe, secure, caring and stimulating environment for all residents. Family and friends are made to feel welcome at all times and staff will always take the time to answer questions or just reassure and support.

I feel that more activities are needed in the dementia area. Too much sitting and sleeping. The permanent carers in the dementia area are excellent. However, unfortunately, there seems to be a need to employ agency staff and I am not happy about the lack of interest they show in the residents.

The common rooms are well laid out and have adequate room for residents and groups of visitors.

It's almost like visiting my mum in her own home, not a Nursing Home. Its a breath of fresh air.

The much needed revamp and redecoration of the lower ground floor has been a complete success along with the relatives room. Staff are excellent in the care and attention given to my mother. Would recommend

I spent 2 weeks at Rowan Lodge recuperating after an operation. Everyone couldn't have done more to help and all the staff greeted me by name whenever they saw me. The whole place is well-kept and the decor and furnishings are of a high standard. I was impressed by the way that all the staff were prepared to spend a long time reassuring residents that had just arrived or were having a 'down' day. They showed infinite patience with more demanding residents. The food was good and varied.

Rowan Lodge was a breath of fresh air when I looked for respite care for my mum. The staff were excellent, professional, friendly and kind and all very welcoming and personable. The facilities are stunning. A beautiful "home from home" environment with fantastic well managed, designed and beautifully clean rooms. Take a look-see for yourself.

Rowan Lodge is a pleasant modern home where a high proportion of residents have varying levels of dementia. The staff, in most cases, are friendly and caring and committed to their role. My mother who is in her mid 90's has been in the home for four years so we have seen many changes, mostly for the better. I have and my family always felt very welcome and we are able to pop in and out whenever we wish.

I am very pleased with the care given to my mother by the regular carers, especially on the day shift. I have seen an improvement in the home over the last year and hope that this long continues. I still have concerns regarding agency staff on the night shift.

Rowan Lodge is just over 5 years old, so the facilities are good. My mother has been there almost from the start and is very happy. During this time there have been highs and lows but the quality of on-site management has improved immensely with the appointment of the current team some 18 months ago.

The team have worked hard in the last 18 months or so to improve procedures, which was needed, and have upgraded decor/ furnishing and the food served.

There is a general issue of staff shortages in the care sector in the South East that Rowan Lodge has not escaped. But the management team has endeavoured to ensure that agency staff meet its standards and procedures.

My mother and I would wholeheartedly recommend Rowan Lodge.

Mum was a resident of Rowan Lodge for nearly 6 years until her death on Christmas Day. She had complex mental problems together with Alzheimer's and advanced Dementia that meant she was a difficult person to manage. Despite this her care was exemplary and she was treated with dignity, respect and affection. When her dementia worsened and she no longer recognised the family, she instinctively put her total trust in the staff.It was such a comfort to me. When Mum passed away at Rowan Lodge the staff on duty were absolutely wonderful. They were understanding and compassionate.We were taken into a private room and given hot drinks - and even offered something stronger by the Manager! I cannot praise the staff enough. It was the end of life that I had always prayed that my Mum would have. Peaceful, pain-free and dignified.

My father has been at Rowan Lodge for 2 years now, and we have been very happy with the care he has received. The current management team are excellent, and the carers are extremely helpful, friendly and caring.

The bedroom accommodation and en-suite is very good, and the lounges spacious and well laid out. The home is in a lovely countryside location with a very sunny patio to sit out on as well as a front garden. There are lots of organised activities and entertainment.