The Vines Neuro-Rehabilitation Centre

Innhams Wood, Crowborough TN6 1TE

Group: Priory Adult Care

Person in charge: Paula Chapman (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 13 Service Users

Registered Care Categories*: Mental Health Condition

Specialist Care Categories: Head/Brain Injury

Admission Information: Adults with acquired brain injuries (18-65). Ages 18+.

Single Rooms: 13

Rooms with ensuite WC: 6

Facilities & Services: Day Care • Physiotherapy • Independent Living Training • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Vines Neuro-Rehabilitation Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.7 (maximum of 10) for The Vines Neuro-Rehabilitation Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Vines Neuro-Rehabilitation Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.7 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for The Vines Neuro-Rehabilitation Centre is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.693 Points relating to the number of positive Reviews for The Vines Neuro-Rehabilitation Centre is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 2.6 positive Reviews (13 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.6 Target = 0.385 , then divided by 2 = 0.193

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.7 The Vines Neuro-Rehabilitation Centre has a Review Score of 6.7 (6.693) from 1 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Vines Neuro-Rehabilitation Centre?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Vines Neuro-Rehabilitation Centre

  • Wife of Resident/Service User
    1

My husband has been in The Vines Neuro-Rehabilitation Centre for nearly 20 years so that in itself shows that I have always been more than happy with the care he receives. Over this period, the staff have always done their best for him, both in his physical and mental care. I would not want him to ever leave The Vines as after I visit him I can come away knowing that all his needs are taken care of and all the staff know him very well.

How likely would you be to recommend The Vines Neuro-Rehabilitation Centre? Extremely Likely

Overall Standard

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Cleanliness

Treated with Dignity

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Staff

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Value for Money

Average Rating:   5 out of 5

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