Woodlands is a delightful home set in forest with a wealth of wildlife, including deer. This purpose-built home benefits from the latest in care home design.
Spacious modern en suite rooms accommodate 39 residents, giving them access to six superbly appointed social rooms, plus a main lounge with private bar. Other facilities include a provisions shop, hairdressing salon, activities room and two beautiful conservatories. Particular thought has gone into the design and ambience of both the dining room and restful sun lounge.
Residents are encouraged to join in numerous activities including keep fit, indoor bowls, craft, games, gardening, computer lessons, flower arranging and
reminiscence groups.
The grounds have a number of seating areas which are perfect for viewing the surrounding countryside. This, as well as the adjacent woodland, play host to a multitude of wildlife. Please contact the home for further information.
Group: Sussex Housing & Care (SHC)
Person in charge: Lee Hares (Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 65+.
Single Rooms: 40
Rooms with ensuite WC: 40
Weekly Charges Guide: Personal Care Single £653 – £1224 (These prices are only a guideline, please contact Woodlands to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Woodlands: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Woodlands is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Woodlands in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.294 for Woodlands is calculated as follows: ( (125 Excellents x 5) + (126 Goods x 4) + (29 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 286 Ratings = 4.294
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Woodlands is based on 22 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 22 Reviews ÷ 8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Woodlands has a Review Score of 9.3 (9.294) from 24 Reviews
Review submitted from a Postal Card by Carole T (Daughter of Resident) on Wednesday 14 February 2018. Relates to January 2018.
Mum went in for respite care after my father was admitted to hospital. The staff were so very helpful and genuine care and consideration was shown to my mum who has vascular dementia and gets very confused. They have made every effort to settle Mum in and make her welcome. I am now in the process of making this a permanent arrangement.
How likely would you be to recommend Woodlands? Extremely Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 14 Feb 2018:
We're so pleased you're happy with Woodlands, thanks for your review.
Review submitted from a Postal Card by Ramsey M (Resident) on Friday 9 February 2018. Relates to January 2018.
I've always had a good home life and this supplements it well. They've made it as comfortable as possible for me. The food is very good
How likely would you be to recommend Woodlands? Extremely Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 12 Feb 2018:
Thanks for your review.
Review submitted from a Postal Card by Vic S (Private Carer of Resident) on Tuesday 30 January 2018.
Since my client arrived at Woodlands back in May 2016 I have always found the staff to be caring, personable, friendly and approachable. Led well by the managers, special mention must go to not only the wonderful care staff but also to those in reception, the kitchen, laundry, and maintenance, all of whom "nothing's too much trouble." I visit a lot of residential/care homes and Woodlands is by far the best. I can't wait to move in! 10/10
How likely would you be to recommend Woodlands? Extremely Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 30 Jan 2018:
Thanks so much for our 10/10 review!
Review submitted from a Website Submission by Susan C (Niece of Resident) on Thursday 4 January 2018. Relates to December 2017.
I'll start by saying my aunt chose and admitted herself into Woodlands of her own volition, as she had visited other residents. Her own view was reasonably positive; she said she was comfortable, reasonably well fed and above all, was "not fussed." However she never seemed happy and remained much of her own-her choice, I guess.
However, our experiences as relatives were not so sanguine. Firstly, the enquiries made into my aunt"s finances were little short of draconian and took a long time during which she paid at a higher rate. This was embarrassing and exasperating.
We thought it was all rather too "hands off" and we saw little evidence of real care. For example, my aunt waited a month for her pictures to be hung; in the end, we did it ourselves. When we visited no-one ever greeted us and the general atmosphere struck us as rather distant and unhelpful.
How likely would you be to recommend Woodlands? Extremely Unlikely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 22 Jan 2018:
Thank you for your feedback. We are sorry you feel this way about the service. As you know, moving to a care home is a big decision and it is our policy, as it is for many other care providers, to do an independent financial check to make sure our fees are affordable over the longer term. Personal financial details are kept confidential. We do this check, which usually only takes a few days, for the wellbeing of the resident, ensuring they can have continuous care.
We are a not for profit organisation, so we reinvest our annual surplus back into our properties to continue to improve our residents’ quality of life, this sets us apart from other commercial care providers.
We apologise that it took a while to get our handyman to hang your aunt’s pictures, and we will work to improve on this service. Settling residents into their new home is a priority and we want them to feel as homely as possible, which is why we encourage residents to bring their own furniture and furnishings.
We pride ourselves in delivering excellent customer service and friendliness and your feedback with regards to our staff and atmosphere at the home is something we rarely hear. Again, we apologise that this has been your experience and we would like to reassure you that Woodlands has a ‘good’ rating from the Care Quality Commission.
Although your aunt’s experience living with us was positive, we hope you accept our apologies for your experience and thank you again for your feedback.
Review submitted from a Website Submission by Derek P (Son of Resident) on Wednesday 27 December 2017. Relates to December 2017.
This home on arriving has a good security procedure on entering and leaving the premises. It appears clean tidy and reasonably well maintained. There is a very full and varied social calendar. The staff are all friendly and welcoming but with never enough time to stop and chat, also it would be helpful to see a senior member of staff available to speak to.
The issues I have been made aware of are, choices of food at suppertime and arriving cold, lack of hot drinks particularly after supper when it is offered too late.
A big problem for my mother is lack of old-fashioned bed making skills.
How likely would you be to recommend Woodlands? Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 10 Jan 2018:
Thank you for your review, we welcome your feedback so we can learn where to improve areas of our service. The care home manager works during office hours so depending on the timing of your visits you may or may not see her. We schedule periodic meetings with relatives to share information and to jointly review our residents’ care plan and would be more than happy to arrange an ad hoc meeting with you to touch base if you would find this helpful. Residents receive a hot and cold choice of meal at supper time and we are looking to replace the trolley which keeps the food hot. All of our residents have the option of a hot drink after supper and we now make this offer earlier.
Residents have the option of having either a duvet or traditional sheets and blankets on their bed. We are planning on delivering bed making training to our staff so they can improve on traditional bed making skills. We are pleased to hear you find the home clean and tidy, with good security and a variety of social activities. Once again, thanks for your feedback and we look forward to meeting with you.
Review submitted from a Website Submission by Michelle W (Daughter of Resident) on Thursday 14 December 2017. Relates to December 2017.
The staff are exceptional and incredibly patient with my Mum. It's a real comfort to know my Mum is in good hands and it has taken a lot of stress away knowing there's always someone on hand when she needs help. I can't thank the staff enough for all they do.
How likely would you be to recommend Woodlands? Extremely Likely
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Caroline Hall, Engagement and Communications Officer at Woodlands responded to this review on 15 Dec 2017:
Thank you so much for your review. We are really pleased your mum is happy at Woodlands.
Review submitted from a Website Submission by Allan C (Son of Resident) on Wednesday 13 December 2017. Relates to December 2017.
Woodlands, is always a very welcoming place as soon as you step through the doors. The staff are always very friendly and polite, and are willing to discuss there and then any concerns that you may have.
How likely would you be to recommend Woodlands? Extremely Likely
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Caroline Hall, Engagement and Communications Officer at Woodlands responded to this review on 15 Dec 2017:
Thank you very much for your review and kind words, we are glad you are happy with Woodlands.
Review submitted from a Website Submission by Martin G (Son-in-law of Resident) on Tuesday 12 December 2017. Relates to December 2017.
Extremely pleased with the standard of help provided for my mother-in-law. Although she misses her independence, almost without exception, the staff are caring and keep us informed of any problems which arise.
How likely would you be to recommend Woodlands? Extremely Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 13 Dec 2017:
Thanks for your review.
Review submitted from a Website Submission by I P (Son of Resident) on Tuesday 12 December 2017. Relates to December 2017.
Outstanding care and environment, with all residents treated with the dignity they deserve. I was so pleased when Woodlands phoned to tell me there was a room available for my mother after the horrendous places I had visited in my search for a suitable home. Care of the elderly is a phase in everyone's life and I wish they could all experience Woodlands.
How likely would you be to recommend Woodlands? Extremely Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 12 Dec 2017:
Thank you so much.
Review submitted from a Website Submission by Beverley G (Daughter of Resident) on Monday 11 December 2017. Relates to December 2017.
The home is always a very cheerful place and the staff are very caring, in difficult circumstances sometimes.
How likely would you be to recommend Woodlands? Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 12 Dec 2017:
Thanks for your review.
Review submitted from a Website Submission by Sue E (Daughter of Resident) on Monday 11 December 2017. Relates to December 2017.
When my parents first moved there we were very impressed with the services initially. However, over time the standards have gone down in quality, particularly since some of the original staff have left. Much of the new care staff do not appear to have the qualities necessary for a care home. The alarm does not always bring a carer quickly. Also, a lot of the meals provided, particularly the meat, is not of a good quality. The cake is all too often offered when a fruit option should be offered too. My father has often not finished his meal because it doesn't taste good or the meat is sub-standard.
Unfortunately, unless things change dramatically, I would not recommend this home.
How likely would you be to recommend Woodlands? Neither Unlikely or Likely
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Caroline Hall, Engagement and Communications Officer at Woodlands responded to this review on 04 Jan 2018:
Thank you for taking the time to review Woodlands. We appreciate all feedback so that we can continue to improve the service we are providing to our residents, and look forward to discussing your comments when we meet.
I would like to take this opportunity to reassure you that all of our staff are fully trained, and will endeavour to respond to the bell as soon as they can. Our chef has received much praise for his meals, so we are sorry your father has not enjoyed them. I look forward to discussing this with yourself and our chef in further detail at our meeting.
Review submitted from a Website Submission by Diane H (Daughter of Resident) on Monday 11 December 2017. Relates to December 2017.
One of the best care homes in the area. I am so glad I chose Woodlands for my mother, all her needs are met by caring staff.
How likely would you be to recommend Woodlands? Extremely Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 12 Dec 2017:
Thanks for your review and kind words.
Review submitted from a Website Submission by Melanie B (Daughter of Resident) on Monday 11 December 2017. Relates to December 2017.
My mother has now been a resident for almost 18 months. Our family is very happy with the quality and standard of care at Woodlands. We are very aware of the amount of care Mum needs and the number of staff involved in the daily running of the home. We are always made welcome when we visit and it is lovely to see enthusiasm and good morale in the staff employed there. Thank you.
How likely would you be to recommend Woodlands? Extremely Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 12 Dec 2017:
Thanks very much Melanie, we're pleased you're so happy with Woodlands.
Review submitted from a Website Submission by Michael (Son of Resident) on Monday 11 December 2017. Relates to December 2017.
In the years that my mother has been in the home her needs have increased and they have risen to meet the additional requirements.
Throughout the year there are many varied events for the residents. I recently attended the Christmas party and as always the food and entertainment was of a very high standard.
How likely would you be to recommend Woodlands? Extremely Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 11 Dec 2017:
Thanks for your review, we're pleased to know we're delivering a good service to your Mum.
Review submitted from a Postal Card by R B (Brother of Resident) on Wednesday 25 October 2017. Relates to September 2017.
My brother is a rather private person and doesn't benefit from all the opportunities for social activity. However, the care home meets the high standards of his expectations. My wife and I enjoy visiting and having lunch with him and enjoy the welcome and helpful attitude of the staff. The building is light and airy and the outlook from his room is Ashdown Forest which is pleasant.
How likely would you be to recommend Woodlands? Extremely Likely
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Caroline Hall, Engagement and Communications Officer at Woodlands responded to this review on 26 Oct 2017:
Thank you for taking the time to review Woodlands, we are glad your brother is happy there.
Review submitted from a Postal Card by Richard W (Son of Resident) on Tuesday 24 October 2017. Relates to October 2017.
Looking after elderly patients with their deteriorating health, mobility and in severe cases, their mental health is a very demanding and often stressful task. I have been impressed over the last 22months, how well the staff at Woodlands have coped. They maintain a good level of cleanliness, supply excellent food and organise regular activities and entertainment. Getting to know patients individually with their specific needs and comforts, requires dedication and the staff make an effort to do this.
As for the location, Woodlands is nestled in a corpse of trees, far enough from the main road to enjoy the tranquillity. There is seating in the lawned area and a secure patio. One can relax on a sunny day watching the woodland wildlife. Care home costs are not cheap but Woodlands offers great value.
How likely would you be to recommend Woodlands? Extremely Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 24 Oct 2017:
Thanks very much for your review Richard.
Review submitted from a Website Submission by Janet D (Daughter of Resident) on Monday 18 September 2017. Relates to September 2017.
All one ever wants is to have happy parents. Sometimes we forget to say thank you to those who make it possible.
I want to thank all the staff at Woodlands for putting the smile back on my mother’s face. Despite her age and illnesses, I have rarely seen her in a better state of mind.
It is down to the hard work of everyone who puts so much into making Woodlands the place it is.
She is treated as part of one big happy family. Whereas my mother was lost and depressed and made to feel like a piece of furniture just to feed and keep clean in her two previous homes - I am so glad we persevered and finally found somewhere where she feels she has a value again.
I cannot recommend Woodlands highly enough.
How likely would you be to recommend Woodlands? Extremely Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 18 Sep 2017:
Thanks so much Janet, a fantastic review for Woodlands. We're so pleased your mum is enjoying living in here.
Review submitted from a Postal Card by J T (Resident) on Monday 18 September 2017. Relates to September 2017.
I have come here for a short stay to have a break. I am enjoying being waited on and the food is very good, almost too much!
The room and bed are comfortable and I've enjoyed chatting with people here.
How likely would you be to recommend Woodlands? Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 18 Sep 2017:
We're pleased you're enjoying your stay at Woodlands and look forward to seeing you again soon if you fancy another respite stay.
Review submitted from a Postal Card by P A (Son of Resident) on Friday 11 August 2017. Relates to July 2017.
Woodlands is in a pleasant and peaceful location. The staff are very pleasant and helpful but busy, more staff would be nice.
How likely would you be to recommend Woodlands? Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 14 Aug 2017:
Thanks for taking the time to review Woodlands. We have recently recruited more staff and would welcome you to have a chat with our manager Lee if you'd like to.
Review submitted from a Postal Card by Marion L (Daughter of Resident) on Friday 11 August 2017. Relates to August 2017.
My mother celebrated her 99th birthday today. The staff ensured she had the clothes on I requested. They all sang Happy Birthday on getting her up and after lunch, a beautiful cake was produced.
We had a lovely lunch with her. The staff here are caring and courteous to both residents and visitors. Everywhere is clean and smelling nice.
I have worked in a care home and appreciate the care they need. Manageable, approachable and helpful with any problems.
How likely would you be to recommend Woodlands? Extremely Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 14 Aug 2017:
Thanks for your review. We are so pleased your mother had a fun birthday and enjoys living at Woodlands.
Review submitted from a Postal Card by Jean W (Daughter of Resident) on Wednesday 2 August 2017. Relates to July 2017.
My mother has settled in well thanks to the very friendly and attentive staff. They are all very approachable and create a really welcoming atmosphere.
There are plenty of activities, which is nice, but the more popular ones can cause a bit of a squeeze in the lounge!
The home appears clean and well maintained and it's a pleasure to visit.
How likely would you be to recommend Woodlands? Extremely Likely
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Caroline Hall, Engagement and Communications Officer at Woodlands responded to this review on 09 Aug 2017:
Thank you very much for your kind review. We are very pleased to hear that your mother has settled in well.
Review submitted from a Postal Card by Y G (Son of Resident) on Thursday 27 July 2017. Relates to July 2017.
The care is good but could do with more staff to be better. It's sad that the lack of staff lets the care home down which is needed for the number of residents.
How likely would you be to recommend Woodlands? Extremely Likely
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Lee Hares, Care Home Manager at Woodlands responded to this review on 02 Aug 2017:
Thank you for taking the time to review us. We are pleased that you are extremely likely to recommend Woodlands but are sorry you feel there is a lack of staff. We have recently increased staffing levels and we just want to reassure you that the CQC (regulatory body) are happy with our numbers of staff. We’d welcome a meeting with you to talk about this in more detail when you next visit.
Review submitted from a Postal Card by E W (Son-in-law of Resident) on Tuesday 25 July 2017. Relates to July 2017.
I have found the whole set-up at the Woodlands care home extremely acceptable.
The location, access and the general surroundings are perfect for my mother-in-law.
The staff, who are mainly local residents, are very friendly and efficient and their caring attitude is very apparent and applies right across the board from senior management downwards.
How likely would you be to recommend Woodlands? Extremely Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 25 Jul 2017:
Thank you so much for your review, we are pleased your mother in law is so happy at Woodlands.
Review submitted from a Website Submission by Jonathan U (Friend of Resident) on Thursday 20 July 2017. Relates to July 2017.
I have been visiting regularly for several years. I have always been impressed with the general ambience, the staff are welcoming and attentive, everywhere always looks clean. I often see the activities taking place in the lounges, the friend I visit rarely takes part which is a shame.
How likely would you be to recommend Woodlands? Extremely Likely
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Lizzie Gurr, Communications Executive at Woodlands responded to this review on 24 Jul 2017:
Thanks for your review Jonathan. Getting our residents involved in our daily activities is a great way of supporting them to be physically and mentally active, as well as socialise with staff and fellow residents. We will see what we can do to encourage your friend to take part if they would like to.
2 Bed Vacancies
posted 09 Apr 2018
Vacancies available for short or longer term care.Please contact Care Home Manager for availability.
November 2016