Woodlands

Beacon Road, Crowborough TN6 1UD
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9.6 79 Reviews
  • Woodlands, Crowborough
Woodlands care home is one of the most homely and friendly around and they welcome people with open arms, like a big family. Their focus is on brighter living, so every day they bring a ray of sunshine to their residents. Their seven day a week sunny moments club, led by their dedicated activity co-ordinator, provides a variety of one to one and group activities, based on residents hobbies and interests - there's something for everyone.

Each resident has an allocated key worker and the staff team receive regular training to make sure they provide the best care and support 24 hours a day.

The home has a 5* food hygiene certificate and the in-house catering team create delicious, nutritious home-cooked meals, reflecting residents preferences.

Engaging and involving the residents is important and they constantly seek ideas, feedback and suggestions from the residents and their family to continuously improve their service.

Woodlands is a purpose-built home close to a forest with a wealth of wildlife seen from bedroom windows amongst the mature gardens.

The home has spacious modern en suite rooms to accommodate a homely community of 39 residents, all of which have garden views.

There is a large lounge area with fireplace, a private bar area and a bright and airy dining room, as well as plentiful day rooms, an activities room and hairdressing salon.

Please contact the friendly team at Woodlands care home for further information.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1116 – £1559
  • RESPITE Self-Funded Residential Care: £1334 – £1871

Our care home fees are based on the care needs of each resident and their choice of room within our home. We have varying levels of care provision and different types of room, based on the size, outlook and facilities.


All inclusive pricing - Our care fees include all accommodation and household bills, personal care, all meals, snacks and non-alcoholic refreshments, and the cleaning and laundry service. Extra services can be purchased as required, such as telephone, hairdressing and chiropody.


We are a not for profit organisation which means any surplus we make in income is invested back into our properties to improve the quality of life of our residents. Sussex Housing & Care has been supporting older people to live brighter lives since 1946.

These prices are only a guideline, please contact Woodlands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Walker (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (10)
  • Single Rooms with Ensuite Wet Room (20)
  • Couples/Companion Rooms with Ensuite Wet Room (10)

Visiting

  • Visitors welcome to the care home, come for a hot drink, enjoy lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, a welcoming day room or their own private bedroom.

Parking

  • Free onsite parking.

Woodlands Reviews (79)

9.6

Woodlands has a Review Score of 9.6 (9.601) out of 10, based on 25 reviews in the last 2 years.
Over all time Woodlands has 79 reviews.

Overall Experience
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  • 4
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Date Published
  • 79
  • 5
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  • 25
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Reviewer Connection to Woodlands
  • 34
  • 18
  • 8
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  • 2
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  • 1
  • 1
  • 1
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Total of 79, showing 1-20
Review from S S (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad came for 2-week respite. He seems to have been happy and taken part in the activities. Should he need further time in a care home, I would be happy for him to return.
Reply from Lizzie Gurr, Marketing & Communications Officer at Woodlands

Thank you for your review. It's been great to welcome your Dad to Woodlands for a short stay and we're pleased he's enjoyed our variety of activities. We look forward to welcoming you again in the future, and in the meantime, you're welcome to join us for lunch :)

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Review from Annie B (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was a last minute booking. Immediately upon walking in, I could see that this is a happy, homely place. All the staff I came in touch with were lovely. The food looked fabulous, which would make my dad happy. It is clean, comfortable and run by kind, caring staff. Will definitely use again. The
most important thing, of course, is that my dad was happy!
Reply from Lizzie Gurr, Communications & Marketing Officer at Woodlands

Thank you for your 5* review! We were pleased to be able to accommodate your Dad, and are delighted you both are happy with our service, from the food and building to the care and cleanliness. We look forward to your Dad visiting or staying again

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Review from Barbara C (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care that mum receives here. The staff are kind and thoughtful, know the residents' likes and dislikes and all their individual needs. The activities are well thought out and relevant. The carers appear kind and sympathetic to the residents' needs. Very happy knowing mum is safe and
cared for.
Reply from Lizzie Gurr, Marketing & Communications Officer at Woodlands

Thank you for your wonderful review. We're pleased to be able to give you peace of mind that your mum is safe and well cared for at Woodlands. Thank you for your kind feedback about our staff and activities.

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Review from C S (Mother of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have just had a review meeting which was comprehensive and highlighted how woodlands care staff put the residents foremost in their thoughts. Our family are over the moon with mum's care and would recommend any one looking for a happy, caring home for their loved ones to consider Woodlands.
Reply from Lizzie Gurr, Marketing & Communications Officer at Woodlands

Thank you for your 5* review, we are delighted that you continue to be happy and satisfied with the care your mum receives.

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Review from Don D (Husband of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Early days, but things seem to be settling well.
Reply from Lizzie Gurr, Marketing & Communications Officer at Woodlands

Thank you for your 5* review, we're pleased your loved one is settling well into life at Woodlands.

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Review from A H (Son of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother is a resident of Woodlands Care Home. I visit often with my wife. The care home is good in all care, activities, and safety/security and satisfactory in all other areas. It seems well managed and the staff are fine. I would like to see more care staff and perhaps more individual choices of
food.
Reply from Lizzie Gurr, Marketing and Communications Officer at Woodlands

Thank you for your review and feedback. It's great you visit regularly with our open visiting hours, and that you think our care, activities, safety and management is good. We have noted areas where you are not as satisfied and as a result our Chef Manager has met with your Mother to discuss choices of food to make sure she's happy - we know how important meal times are. We have also arranged to meet you to hear your feedback and further discuss your points. Thank you for taking the time to review us.

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Review from T O (Daughter of Resident) published on 27 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been at Woodlands since February 2020 and was well cared for despite being a little bit fussy. Nothing was too much trouble for the care staff. In September she became unwell and didn't want to go to hospital. She passed away at Woodlands under the care of the capable and lovely staff. Myself
and my sister were glad that her wishes were listened to and we were grateful for the care that she received. She left this world in a peaceful place. Thank you all.
Reply from Lizzie Gurr, Marketing & Communications Executive at Woodlands

Thank you for your kind review. We're pleased you found our care staff attentive and friendly, and we understand the importance of wishes at the end of a life, we're pleased we were able to support you and your Mum at this sad time.

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Review from R J (Stepson of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff who so obviously care for the residents. Today's sing-along was lovely and just right. The residents all took part and has lots of fun.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thank you for your review, we love a sing-along and it was great to welcome you to join us! We agree our staff team are all fantastic.

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Review from H J (Mother-in-law of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always so helpful and caring of all residents. Very happy with the home.
Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review of Woodlands and it's great to hear your thoughts about our staff being helpful and caring. We'll share this with our team! Thank you.

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Review from A P (Resident) assisted by family/friend published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are caring and considerate, would recommend Woodlands to anyone.
Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review, we are pleased you find our staff to be caring and considerate and that you're happy living at Woodlands.

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Review from S C (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff and management have been reassuring and caring, welcoming our mum into your care, a stressful transition, we have especially appreciated prompt calls and updates when mum had a fall.
Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review. We understand that moving to a care home can be a difficult time for residents and their families and we are pleased you found our management and staff supportive and welcoming, and have received good communication.

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Review from A S (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and consideration shown by all the staff towards my dad is truly wonderful. The environment is calm and comfortable. I have no complaints at all.
Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review and comments about our wonderful care team.

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Review from June T (Resident) assisted by family/friend published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a very good home and the food is excellent but one or two carers could be more caring.
Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review. We're pleased that you find Woodlands a good home and enjoy our freshly home-cooked meals. Following your feedback about a couple of carers, we would like to thank you for your time chatting with our senior managers last week and appreciate your feedback. As a result of your feedback, we are arranging a 'person-centred care' refresher workshop and training for all of our staff to attend, and we would like to arrange a catch-up meeting with you soon to follow up on our progress.

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Review from Oliver T (Son of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent home, friendly members of staff and always responsive to concerns or issues.
Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review. We're pleased to hear you think we are responsive, we understand it's important to keep in touch with families and have an open line of communication.

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Review from Caroline D (Daughter of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Communication between Woodlands staff and us is excellent, we receive regular updates and opportunities to discuss Mum's care. We recently attended the second relatives meeting where several of the staff team contributed to inform us of important aspects of the day-to-day running of the home- recruitment
of staff, catering, activities and events, maintenance etc. The team encouraged feedback from relatives and responded constructively to suggestions. In addition, we always feel able to speak to any member of the staff if we have a query about Mum and know we have been listened to. We appreciate that relatives can visit at any time and are included in many of the events and activities. Our experience is that Woodlands promote openness in communication with relatives. Thank you all.
Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your 5* review, we are pleased you think there is excellent communication at Woodlands. We're keen to involve residents and families and your feedback is valuable. Thank you for coming to our relative's meeting.

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Review from T J (Son of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent home providing good care facilities. Professional and caring staff who are always attentive to residents. Good communication from management.
Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review. We put residents at the heart of everything we do and it's great that you see this, along with our good communication and facilities.

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Review from I B (Son of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both Mum and Dad have settled very well at Woodlands. They are very well looked after. The care they receive is excellent and nothing seems too much trouble.
They enjoy the food and daily activities. Thanks team Woodlands!
Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

We're pleased both your Mum and Dad have settled well into life at Woodlands. Thank you for your kind comments about their care and our service, we'll be sure to pass this onto our brilliant team.

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Review from J B (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is still being very well looked after.
He was unwell after a fall but with great care had now bounced back.
Thank you to all Woodlands staff for your great care.
Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review, it's great to hear your dad is feeling better and our care team have helped him.

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Review from J M (Son of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and myself came to the Christmas party. Everybody enjoyed the singing and the buffet was very good as well.
Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thanks for joining us at our Christmas Party, everyone had a great time and it was lovely to see residents and their families celebrating together.

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Review from Pete R (Son of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has setted well in the few weeks here.
Happy with staff, food and activities.
Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review. We're pleased your mum is settling in well to Woodlands.

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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.601 for Woodlands is calculated as follows: ( (194 Excellents x 5) + (86 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 296 Ratings = 4.601
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodlands is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 09 Sep 2025

Vacancies available for short or longer term care.Please contact Care Home Manager for availability.

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Awards / Recognitions (3)

Meet the Team (4)

Louise

Louise Walker

Job Title: Interim Care Home Manager Joined: 2002

I enjoy working at Woodlands, leading the team here and making sure residents have a positive stay with us. I am qualified and have a wealth of experience in the care sector and have worked at Woodlands for many years.


Woodlands has a very homely and friendly atmosphere, together we're one warm and friendly community.

Vladmir

Vladmir Pereira

Job Title: Deputy Care Home Manager Joined: 2024

"I joined in April 2024. My journey in the care field started in 2017, beginning with my BTEC in Nursing, which equipped me with a strong foundation for my career. Following comprehensive training in various hospital settings, including emergency, intensive care, and palliative care, I transitioned to roles in care homes. Starting as a support worker and progressing to assistant general manager back in Spain, I discovered genuine fulfilment in this environment.


Since relocating to the UK, I've served as a Senior Carer whilst qualifying as a Biomedical Scientist. What draws me most to working with older people is the profound sense of gratitude they express when receiving care and support. Witnessing their appreciation fuels my passion for this work every day.


In my role, I support the manager and team to make sure our residents receive the highest standard of care possible. I'm dedicated to providing compassionate support and assistance and fostering a sense of security and comfort for residents in our care."

Robbie

Robbie Smith

Job Title: Chef Manager Joined: 2024

I joined the Woodlands catering team in 2024 and I love seeing the joy of people eating my food and the benefits it brings to them.


It's great to see residents together in the dining room, socialising over my dishes and benefitting from a variety of homecooked dishes and a nutritious, well-balanced menu.

Liz

Liz Tufts

Job Title: Care Home Administrator Joined: 2018

Hi, I'm Liz, I am the care home administrator at Woodlands and am often the first point of contact when you call or visit our home. I enjoy liaising with residents and their families and helping to make sure new residents settle in well. I often show people around the home, answering questions and making the transition to moving to Woodlands as smooth as possible. We look forward to hearing from you.

Frequently Asked Questions about Woodlands

What types of Care is Woodlands registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodlands have?

There are 20 Single Rooms and 10 Couples/Companion Rooms.

What are the Facilities & Services at Woodlands?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodlands to the centre of Crowborough?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodlands to verify any information. View our terms and conditions. Woodlands has an Enhanced Service - more info.