Woodlands, Crowborough, East Sussex
Woodlands, Crowborough, East Sussex
Woodlands, Crowborough, East Sussex

Woodlands is a delightful home set in forest with a wealth of wildlife, including deer. This purpose-built home benefits from
the latest in care home design. Spacious modern en suite rooms
accommodate 38 residents, giving them access to six superbly appointed social rooms, plus a main lounge with private bar. Other facilities include a provisions shop, hairdressing salon, activities room and two beautiful conservatories. Particular thought has gone into the design and ambience of both the dining
room and restful sun lounge. Residents are encouraged to join in numerous activities including keep fit, indoor bowls, craft, games, gardening, computer lessons, flower arranging and
reminiscence groups. The grounds have a number of seating
areas which are perfect for viewing the surrounding countryside. This, as well as the adjacent woodland, play host to a multitude of wildlife. Please contact the home for further information.

Group: Sussex Housing & Care (SHC)

Person in charge: Lee Hares (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 40

Weekly Charges Guide: Personal Care Single £653 – £1224 (These prices are only a guideline, please contact Woodlands to find out the exact price for your requirements.) (These prices are only a guideline, please contact Woodlands to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Woodlands: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 17 Oct 2017

Vacancies available for short or longer term care.Please contact Care Home Manager for availability.

Reviews

9.4 Woodlands has a Review Score of 9.4 (9.370)

The Review Score of 9.4 (maximum of 10) for Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Woodlands in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.37 for Woodlands is calculated as follows: ( (53 Excellents x 5) + (43 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 108 Ratings = 4.37

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Woodlands is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodlands?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodlands

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

All one ever wants is to have happy parents. Sometimes we forget to say thank you to those who make it possible.

I want to thank all the staff at Woodlands for putting the smile back on my mother’s face. Despite her age and illnesses, I have rarely seen her in a better state of mind.

It is down to the hard work of everyone who puts so much into making Woodlands the place it is.

She is treated as part of one big happy family. Whereas my mother was lost and depressed and made to feel like a piece of furniture just to feed and keep clean in her two previous homes - I am so glad we persevered and finally found somewhere where she feels she has a value again.

I cannot recommend Woodlands highly enough.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lizzie Gurr, Communications Executive at Woodlands responded to this review on 18 Sep 2017:

Thanks so much Janet, a fantastic review for Woodlands. We're so pleased your mum is enjoying living in here.

I have come here for a short stay to have a break. I am enjoying being waited on and the food is very good, almost too much!

The room and bed are comfortable and I've enjoyed chatting with people here.

How likely would you be to recommend Woodlands? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lizzie Gurr, Communications Executive at Woodlands responded to this review on 18 Sep 2017:

We're pleased you're enjoying your stay at Woodlands and look forward to seeing you again soon if you fancy another respite stay.

Woodlands is in a pleasant and peaceful location. The staff are very pleasant and helpful but busy, more staff would be nice.

How likely would you be to recommend Woodlands? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Lizzie Gurr, Communications Executive at Woodlands responded to this review on 14 Aug 2017:

Thanks for taking the time to review Woodlands. We have recently recruited more staff and would welcome you to have a chat with our manager Lee if you'd like to.

My mother celebrated her 99th birthday today. The staff ensured she had the clothes on I requested. They all sang Happy Birthday on getting her up and after lunch, a beautiful cake was produced.
We had a lovely lunch with her. The staff here are caring and courteous to both residents and visitors. Everywhere is clean and smelling nice.
I have worked in a care home and appreciate the care they need. Manageable, approachable and helpful with any problems.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lizzie Gurr, Communications Executive at Woodlands responded to this review on 14 Aug 2017:

Thanks for your review. We are so pleased your mother had a fun birthday and enjoys living at Woodlands.

My 93-year-old mother has been a resident for a year and has settled in well. The carers and other staff are happy and enthusiastic and work hard to look after the residents who have a wide variety of needs. Mum enjoys the activities available and particularly loves the PetPal visits. She looks forward to family visiting when we are always made welcome. Communication between myself and Woodlands is good. The catering staff work hard to provide a selection of meals and delicious cakes. We are very happy to have found such a happy and caring environment for our mother who has until recently been very independent.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Caroline Hall, Engagement and Communications Officer at Woodlands responded to this review on 09 Aug 2017:

Hi there. Thank you for taking the time to write your review. We are glad your mother has settled in well at Woodlands and is enjoying the variety of activities on offer.

My mother has settled in well thanks to the very friendly and attentive staff. They are all very approachable and create a really welcoming atmosphere.

There are plenty of activities, which is nice, but the more popular ones can cause a bit of a squeeze in the lounge!

The home appears clean and well maintained and it's a pleasure to visit.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Caroline Hall, Engagement and Communications Officer at Woodlands responded to this review on 09 Aug 2017:

Thank you very much for your kind review. We are very pleased to hear that your mother has settled in well.

The care is good but could do with more staff to be better. It's sad that the lack of staff lets the care home down which is needed for the number of residents.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Lee Hares, Care Home Manager at Woodlands responded to this review on 02 Aug 2017:

Thank you for taking the time to review us. We are pleased that you are extremely likely to recommend Woodlands but are sorry you feel there is a lack of staff. We have recently increased staffing levels and we just want to reassure you that the CQC (regulatory body) are happy with our numbers of staff. We’d welcome a meeting with you to talk about this in more detail when you next visit.

I have found the whole set-up at the Woodlands care home extremely acceptable.

The location, access and the general surroundings are perfect for my mother-in-law.

The staff, who are mainly local residents, are very friendly and efficient and their caring attitude is very apparent and applies right across the board from senior management downwards.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Lizzie Gurr, Communications Executive at Woodlands responded to this review on 25 Jul 2017:

Thank you so much for your review, we are pleased your mother in law is so happy at Woodlands.

I have been visiting regularly for several years. I have always been impressed with the general ambience, the staff are welcoming and attentive, everywhere always looks clean. I often see the activities taking place in the lounges, the friend I visit rarely takes part which is a shame.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lizzie Gurr, Communications Executive at Woodlands responded to this review on 24 Jul 2017:

Thanks for your review Jonathan. Getting our residents involved in our daily activities is a great way of supporting them to be physically and mentally active, as well as socialise with staff and fellow residents. We will see what we can do to encourage your friend to take part if they would like to.

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Awards / Recognitions

November 2016

CQC rating of Good

Recipient: Woodlands

Date: Thursday 17 Nov 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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