Woodlands

Beacon Road, Crowborough TN6 1UD
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9.6 79 Reviews
  • Woodlands, Crowborough
Woodlands care home is one of the most homely and friendly around and they welcome people with open arms, like a big family. Their focus is on brighter living, so every day they bring a ray of sunshine to their residents. Their seven day a week sunny moments club, led by their dedicated activity co-ordinator, provides a variety of one to one and group activities, based on residents hobbies and interests - there's something for everyone.

Each resident has an allocated key worker and the staff team receive regular training to make sure they provide the best care and support 24 hours a day.

The home has a 5* food hygiene certificate and the in-house catering team create delicious, nutritious home-cooked meals, reflecting residents preferences.

Engaging and involving the residents is important and they constantly seek ideas, feedback and suggestions from the residents and their family to continuously improve their service.

Woodlands is a purpose-built home close to a forest with a wealth of wildlife seen from bedroom windows amongst the mature gardens.

The home has spacious modern en suite rooms to accommodate a homely community of 39 residents, all of which have garden views.

There is a large lounge area with fireplace, a private bar area and a bright and airy dining room, as well as plentiful day rooms, an activities room and hairdressing salon.

Please contact the friendly team at Woodlands care home for further information.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1116 – £1559
  • RESPITE Self-Funded Residential Care: £1334 – £1871

Our care home fees are based on the care needs of each resident and their choice of room within our home. We have varying levels of care provision and different types of room, based on the size, outlook and facilities.


All inclusive pricing - Our care fees include all accommodation and household bills, personal care, all meals, snacks and non-alcoholic refreshments, and the cleaning and laundry service. Extra services can be purchased as required, such as telephone, hairdressing and chiropody.


We are a not for profit organisation which means any surplus we make in income is invested back into our properties to improve the quality of life of our residents. Sussex Housing & Care has been supporting older people to live brighter lives since 1946.

These prices are only a guideline, please contact Woodlands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Walker (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (10)
  • Single Rooms with Ensuite Wet Room (20)
  • Couples/Companion Rooms with Ensuite Wet Room (10)

Visiting

  • Visitors welcome to the care home, come for a hot drink, enjoy lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, a welcoming day room or their own private bedroom.

Parking

  • Free onsite parking.

Woodlands Reviews (79)

9.6

Woodlands has a Review Score of 9.6 (9.601) out of 10, based on 25 reviews in the last 2 years.
Over all time Woodlands has 79 reviews.

Overall Experience
  • 42
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  • 4
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Date Published
  • 79
  • 5
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Reviewer Connection to Woodlands
  • 34
  • 18
  • 8
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  • 2
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  • 1
  • 1
  • 1
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  • 1
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  • 1
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Total of 79, showing 61-79
Review from Pat M (Resident) published on 24 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m very well looked after here. I’m given too much food, but it’s all fine! The staff are exceedingly kind and caring and patient. My daughter looked at every home in Crowborough and chose Woodlands because everyone was so welcoming here.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review - we're happy that you're happy at Woodlands!

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Review from Linda B (Daughter of Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has been a great experience for Mum at Woodlands. She has been well cared for, even though she took time to settle in and has unfortunately deteriorated now and has to move. We are sad she now has to move on to nursing care.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review Linda. We're pleased your mum has been happy during her stay at Woodlands and wish her all the best.

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Review from Ramsey M (Resident) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've always had a good home life and this supplements it well. They've made it as comfortable as possible for me. The food is very good
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review.

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Review from Susan C (Niece of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
I'll start by saying my aunt chose and admitted herself into Woodlands of her own volition, as she had visited other residents. Her own view was reasonably positive; she said she was comfortable, reasonably well fed and above all, was "not fussed." However she never seemed happy and remained much of
her own-her choice, I guess.


However, our experiences as relatives were not so sanguine. Firstly, the enquiries made into my aunt"s finances were little short of draconian and took a long time during which she paid at a higher rate. This was embarrassing and exasperating.


We thought it was all rather too "hands off" and we saw little evidence of real care. For example, my aunt waited a month for her pictures to be hung; in the end, we did it ourselves. When we visited no-one ever greeted us and the general atmosphere struck us as rather distant and unhelpful.

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thank you for your feedback. We are sorry you feel this way about the service. As you know, moving to a care home is a big decision and it is our policy, as it is for many other care providers, to do an independent financial check to make sure our fees are affordable over the longer term. Personal financial details are kept confidential. We do this check, which usually only takes a few days, for the wellbeing of the resident, ensuring they can have continuous care.


We are a not for profit organisation, so we reinvest our annual surplus back into our properties to continue to improve our residents’ quality of life, this sets us apart from other commercial care providers.


We apologise that it took a while to get our handyman to hang your aunt’s pictures, and we will work to improve on this service. Settling residents into their new home is a priority and we want them to feel as homely as possible, which is why we encourage residents to bring their own furniture and furnishings.


We pride ourselves in delivering excellent customer service and friendliness and your feedback with regards to our staff and atmosphere at the home is something we rarely hear. Again, we apologise that this has been your experience and we would like to reassure you that Woodlands has a ‘good’ rating from the Care Quality Commission.


Although your aunt’s experience living with us was positive, we hope you accept our apologies for your experience and thank you again for your feedback.

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Review from Sue E (Daughter of Resident) published on 4 January 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
When my parents first moved there we were very impressed with the services initially. However, over time the standards have gone down in quality, particularly since some of the original staff have left. Much of the new care staff do not appear to have the qualities necessary for a care home. The alarm
does not always bring a carer quickly. Also, a lot of the meals provided, particularly the meat, is not of a good quality. The cake is all too often offered when a fruit option should be offered too. My father has often not finished his meal because it doesn't taste good or the meat is sub-standard.


Unfortunately, unless things change dramatically, I would not recommend this home.

Reply from Caroline Hall, Engagement and Communications Officer at Woodlands

Thank you for taking the time to review Woodlands. We appreciate all feedback so that we can continue to improve the service we are providing to our residents, and look forward to discussing your comments when we meet.


I would like to take this opportunity to reassure you that all of our staff are fully trained, and will endeavour to respond to the bell as soon as they can. Our chef has received much praise for his meals, so we are sorry your father has not enjoyed them. I look forward to discussing this with yourself and our chef in further detail at our meeting.

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Review from Michelle W (Daughter of Resident) published on 18 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are exceptional and incredibly patient with my Mum. It's a real comfort to know my Mum is in good hands and it has taken a lot of stress away knowing there's always someone on hand when she needs help. I can't thank the staff enough for all they do.
Reply from Caroline Hall, Engagement and Communications Officer at Woodlands

Thank you so much for your review. We are really pleased your mum is happy at Woodlands.

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Review from Allan C (Son of Resident) published on 18 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodlands, is always a very welcoming place as soon as you step through the doors. The staff are always very friendly and polite, and are willing to discuss there and then any concerns that you may have.
Reply from Caroline Hall, Engagement and Communications Officer at Woodlands

Thank you very much for your review and kind words, we are glad you are happy with Woodlands.

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Review from Martin G (Son-in-law of Resident) published on 13 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely pleased with the standard of help provided for my mother-in-law. Although she misses her independence, almost without exception, the staff are caring and keep us informed of any problems which arise.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review.

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Review from Diane H (Daughter of Resident) published on 12 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
One of the best care homes in the area. I am so glad I chose Woodlands for my mother, all her needs are met by caring staff.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review and kind words.

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Review from Beverley G (Daughter of Resident) published on 12 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is always a very cheerful place and the staff are very caring, in difficult circumstances sometimes.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review.

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Review from I P (Son of Resident) published on 12 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care and environment, with all residents treated with the dignity they deserve. I was so pleased when Woodlands phoned to tell me there was a room available for my mother after the horrendous places I had visited in my search for a suitable home. Care of the elderly is a phase in everyone's
life and I wish they could all experience Woodlands.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thank you so much.

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Review from R B (Brother of Resident) assisted by family/friend published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother is a rather private person and doesn't benefit from all the opportunities for social activity. However, the care home meets the high standards of his expectations. My wife and I enjoy visiting and having lunch with him and enjoy the welcome and helpful attitude of the staff. The building
is light and airy and the outlook from his room is Ashdown Forest which is pleasant.
Reply from Caroline Hall, Engagement and Communications Officer at Woodlands

Thank you for taking the time to review Woodlands, we are glad your brother is happy there.

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Review from Richard W (Son of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looking after elderly patients with their deteriorating health, mobility and in severe cases, their mental health is a very demanding and often stressful task. I have been impressed over the last 22months, how well the staff at Woodlands have coped. They maintain a good level of cleanliness, supply
excellent food and organise regular activities and entertainment. Getting to know patients individually with their specific needs and comforts, requires dedication and the staff make an effort to do this.


As for the location, Woodlands is nestled in a corpse of trees, far enough from the main road to enjoy the tranquillity. There is seating in the lawned area and a secure patio. One can relax on a sunny day watching the woodland wildlife. Care home costs are not cheap but Woodlands offers great value.

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks very much for your review Richard.

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Review from J T (Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have come here for a short stay to have a break. I am enjoying being waited on and the food is very good, almost too much!


The room and bed are comfortable and I've enjoyed chatting with people here.

Reply from Lizzie Gurr, Communications Executive at Woodlands

We're pleased you're enjoying your stay at Woodlands and look forward to seeing you again soon if you fancy another respite stay.

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Review from P A (Son of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Woodlands is in a pleasant and peaceful location. The staff are very pleasant and helpful but busy, more staff would be nice.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for taking the time to review Woodlands. We have recently recruited more staff and would welcome you to have a chat with our manager Lee if you'd like to.

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Review from Marion L (Daughter of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother celebrated her 99th birthday today. The staff ensured she had the clothes on I requested. They all sang Happy Birthday on getting her up and after lunch, a beautiful cake was produced.
We had a lovely lunch with her. The staff here are caring and courteous to both residents and visitors.
Everywhere is clean and smelling nice.
I have worked in a care home and appreciate the care they need. Manageable, approachable and helpful with any problems.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review. We are so pleased your mother had a fun birthday and enjoys living at Woodlands.

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Review from Y G (Son of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care is good but could do with more staff to be better. It's sad that the lack of staff lets the care home down which is needed for the number of residents.
Reply from Lee Hares, Care Home Manager at Woodlands

Thank you for taking the time to review us. We are pleased that you are extremely likely to recommend Woodlands but are sorry you feel there is a lack of staff. We have recently increased staffing levels and we just want to reassure you that the CQC (regulatory body) are happy with our numbers of staff. We’d welcome a meeting with you to talk about this in more detail when you next visit.

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Review from E W (Son-in-law of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the whole set-up at the Woodlands care home extremely acceptable.


The location, access and the general surroundings are perfect for my mother-in-law.


The staff, who are mainly local residents, are very friendly and efficient and their caring attitude is very apparent and applies right

across the board from senior management downwards.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thank you so much for your review, we are pleased your mother in law is so happy at Woodlands.

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Review from Jonathan U (Friend of Resident) published on 24 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been visiting regularly for several years. I have always been impressed with the general ambience, the staff are welcoming and attentive, everywhere always looks clean. I often see the activities taking place in the lounges, the friend I visit rarely takes part which is a shame.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review Jonathan. Getting our residents involved in our daily activities is a great way of supporting them to be physically and mentally active, as well as socialise with staff and fellow residents. We will see what we can do to encourage your friend to take part if they would like to.

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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.601 for Woodlands is calculated as follows: ( (194 Excellents x 5) + (86 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 296 Ratings = 4.601
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodlands is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 09 Sep 2025

Vacancies available for short or longer term care.Please contact Care Home Manager for availability.

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Awards / Recognitions (3)

Meet the Team (4)

Louise

Louise Walker

Job Title: Interim Care Home Manager Joined: 2002

I enjoy working at Woodlands, leading the team here and making sure residents have a positive stay with us. I am qualified and have a wealth of experience in the care sector and have worked at Woodlands for many years.


Woodlands has a very homely and friendly atmosphere, together we're one warm and friendly community.

Vladmir

Vladmir Pereira

Job Title: Deputy Care Home Manager Joined: 2024

"I joined in April 2024. My journey in the care field started in 2017, beginning with my BTEC in Nursing, which equipped me with a strong foundation for my career. Following comprehensive training in various hospital settings, including emergency, intensive care, and palliative care, I transitioned to roles in care homes. Starting as a support worker and progressing to assistant general manager back in Spain, I discovered genuine fulfilment in this environment.


Since relocating to the UK, I've served as a Senior Carer whilst qualifying as a Biomedical Scientist. What draws me most to working with older people is the profound sense of gratitude they express when receiving care and support. Witnessing their appreciation fuels my passion for this work every day.


In my role, I support the manager and team to make sure our residents receive the highest standard of care possible. I'm dedicated to providing compassionate support and assistance and fostering a sense of security and comfort for residents in our care."

Robbie

Robbie Smith

Job Title: Chef Manager Joined: 2024

I joined the Woodlands catering team in 2024 and I love seeing the joy of people eating my food and the benefits it brings to them.


It's great to see residents together in the dining room, socialising over my dishes and benefitting from a variety of homecooked dishes and a nutritious, well-balanced menu.

Liz

Liz Tufts

Job Title: Care Home Administrator Joined: 2018

Hi, I'm Liz, I am the care home administrator at Woodlands and am often the first point of contact when you call or visit our home. I enjoy liaising with residents and their families and helping to make sure new residents settle in well. I often show people around the home, answering questions and making the transition to moving to Woodlands as smooth as possible. We look forward to hearing from you.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodlands to verify any information. View our terms and conditions. Woodlands has an Enhanced Service - more info.