Woodlands

Woodlands is in a very pleasant location just off the A26. The common areas of the home have recently been redecorated to a good standard.

Cleanliness is generally very good. The staff are helpful and caring and keep me informed of any issues which arise. Sadly there does seem to be quite a high level of turnover of staff.

The home is well and efficiently run, hygiene is always respected, the food is excellent, and a warm and friendly atmosphere prevails. The staff are very attentive to our mother's needs, and we have often been touched on our visits by the patience and affectionate attitude of the carers towards her. We have complete trust in the staff of Woodlands to care for our mother in the best possible way during these last difficult months.

The staff at Woodlands are excellent, from the manager to all the staff, who are always kind and eager to give as much help as possible. They really care for all residents, nothing is too much trouble.

I’m very well looked after here. I’m given too much food, but it’s all fine! The staff are exceedingly kind and caring and patient. My daughter looked at every home in Crowborough and chose Woodlands because everyone was so welcoming here.

It has been a great experience for Mum at Woodlands. She has been well cared for, even though she took time to settle in and has unfortunately deteriorated now and has to move. We are sad she now has to move on to nursing care.

I've always had a good home life and this supplements it well. They've made it as comfortable as possible for me. The food is very good

I'll start by saying my aunt chose and admitted herself into Woodlands of her own volition, as she had visited other residents. Her own view was reasonably positive; she said she was comfortable, reasonably well fed and above all, was "not fussed." However she never seemed happy and remained much of her own-her choice, I guess.

However, our experiences as relatives were not so sanguine. Firstly, the enquiries made into my aunt"s finances were little short of draconian and took a long time during which she paid at a higher rate. This was embarrassing and exasperating.

We thought it was all rather too "hands off" and we saw little evidence of real care. For example, my aunt waited a month for her pictures to be hung; in the end, we did it ourselves. When we visited no-one ever greeted us and the general atmosphere struck us as rather distant and unhelpful.

When my parents first moved there we were very impressed with the services initially. However, over time the standards have gone down in quality, particularly since some of the original staff have left. Much of the new care staff do not appear to have the qualities necessary for a care home. The alarm does not always bring a carer quickly. Also, a lot of the meals provided, particularly the meat, is not of a good quality. The cake is all too often offered when a fruit option should be offered too. My father has often not finished his meal because it doesn't taste good or the meat is sub-standard.

Unfortunately, unless things change dramatically, I would not recommend this home.

The staff are exceptional and incredibly patient with my Mum. It's a real comfort to know my Mum is in good hands and it has taken a lot of stress away knowing there's always someone on hand when she needs help. I can't thank the staff enough for all they do.

Woodlands, is always a very welcoming place as soon as you step through the doors. The staff are always very friendly and polite, and are willing to discuss there and then any concerns that you may have.

Extremely pleased with the standard of help provided for my mother-in-law. Although she misses her independence, almost without exception, the staff are caring and keep us informed of any problems which arise.

One of the best care homes in the area. I am so glad I chose Woodlands for my mother, all her needs are met by caring staff.

The home is always a very cheerful place and the staff are very caring, in difficult circumstances sometimes.

Outstanding care and environment, with all residents treated with the dignity they deserve. I was so pleased when Woodlands phoned to tell me there was a room available for my mother after the horrendous places I had visited in my search for a suitable home. Care of the elderly is a phase in everyone's life and I wish they could all experience Woodlands.

My brother is a rather private person and doesn't benefit from all the opportunities for social activity. However, the care home meets the high standards of his expectations. My wife and I enjoy visiting and having lunch with him and enjoy the welcome and helpful attitude of the staff. The building is light and airy and the outlook from his room is Ashdown Forest which is pleasant.

Looking after elderly patients with their deteriorating health, mobility and in severe cases, their mental health is a very demanding and often stressful task. I have been impressed over the last 22months, how well the staff at Woodlands have coped. They maintain a good level of cleanliness, supply excellent food and organise regular activities and entertainment. Getting to know patients individually with their specific needs and comforts, requires dedication and the staff make an effort to do this.

As for the location, Woodlands is nestled in a corpse of trees, far enough from the main road to enjoy the tranquillity. There is seating in the lawned area and a secure patio. One can relax on a sunny day watching the woodland wildlife. Care home costs are not cheap but Woodlands offers great value.

I have come here for a short stay to have a break. I am enjoying being waited on and the food is very good, almost too much!

The room and bed are comfortable and I've enjoyed chatting with people here.

Woodlands is in a pleasant and peaceful location. The staff are very pleasant and helpful but busy, more staff would be nice.

I have worked in a care home and appreciate the care they need. Manageable, approachable and helpful with any problems.

The care is good but could do with more staff to be better. It's sad that the lack of staff lets the care home down which is needed for the number of residents.