Care Homes Owned by Sussex Housing & Care

Thank you for taking the time to share your feedback and for recommending Woodlands. We're pleased to hear you feel your mum has been well cared for over the past eight years and that you were confident in the care she received.

We're sorry to hear that your experience with our finance team has not met the same standard, particularly around invoicing and communication. We appreciate your honest feedback and have shared your comments with our Finance Manager. Our Head of Care has been in touch with you to understand more detail, thank you for taking the time to talk with her and we have noted your points for improvement. Thank you again for your continued trust in us and for your kind words about the care your mum received. Read less

Thank you for your review. It's great to hear you find Oakwood Court to be a welcoming and caring home, and that you're happy with the care your mum receives.

We appreciate your feedback about access to the front door and we have communicated this with our staff team. Our administrators are available to answer the door during office hours and our care team outside of these hours - they always put our residents needs first, however we have reminded them about answering the door promptly. We're also grateful for your comments about activities. We understand how important it is for residents to enjoy hobbies they love, and we have shared your feedback with our Activity Co-ordinator who will have a chat with your Mum about supporting her to continue to play her favourite games.

Thank you again for taking the time to share your thoughts and for trusting us with your Mum's care. Read less

Thank you for your kind words about our staff and management team, and for the special mention of our cooks. We will be sure to share your feedback with everyone. It is a privilege to care for your mum, and we are grateful for your trust and support. Read less

Thank you for your wonderful 5* review. We are delighted to hear how happy Jean is at Oakwood Court and that she continues to enjoy life with us after three years. It's especially lovely to know that our team's care, the home environment, delicious meals and wide range of activities make such a positive difference to her day-to-day life. Thank you for your kind words and for trusting us with Jean's care. We look forward to creating many more happy memories together. Read less

Thank you so much for taking the time to share your experience. We understand what a difficult decision it can be to move a loved one into care, particularly following such a significant life change. We are pleased that your mum has settled in so well and is enjoying life at Oakwood Court.

It's wonderful to see her taking part in activities, enjoying the entertainment, and feeling brighter and more engaged. Your kind words about our team, facilities, and care mean a great deal to us, and we will be sure to share your feedback with everyone at the home.

Thank you for placing your trust in us and for your lovely review. We are so pleased that your mum, and your family, feel happy and supported at Oakwood Court. Read less

Thank you for your 5* review of Woodlands and our wonderful team, and for sharing your family's heartfelt review of your experience with us. It was a true privilege to care for your mum over the past three and a half years. She was such a wonderful character and brought so much joy to Woodlands. We will all remember her warm smile, her sense of humour, and of course, all the singing. She loved music, and her enthusiasm always brightened the room and encouraged others to join in.

We are deeply touched by your kind words about our team. Providing person-centered care and creating meaningful experiences for our residents is at the heart of everything we do, so it means a great deal to know that your mum felt happy, safe, and cared for. Hearing her say, "I like it here, the staff are kind to me," is one of the greatest compliments we could receive. Please accept our sincere condolences. Our team will remember your Mum very fondly. Read less

Making the decision to move a loved one into care can be difficult, so it is especially meaningful to hear that Saxonwood has given you peace of mind, knowing your mother is safe, supported, and thriving. We will be sure to share your lovely feedback with the whole team, who will be touched by your appreciation. Thank you. Read less

Your kind words mean a great deal to our team, and we will ensure they are shared with everyone involved in your mum's care. Thank you for your trust and support. Read less

We also appreciate your comments about Ida spending much of her time asleep. As people's needs change, particularly later in life, their energy levels and daily routines can vary significantly. Our priority is always to ensure residents are comfortable, cared for, and supported in a way that reflects their wishes and wellbeing. Thank you again for your kind words about the care we provide. Read less

Our team works hard to create a welcoming environment where residents can enjoy comfortable surroundings, great food, meaningful activities, and compassionate care. It is wonderful to hear that our social media updates help your family feel involved in day-to-day life at the home. Thank you again for your recommendation and support. Read less

Thank you for taking the time to share such a heartfelt review of Saxonwood. We are delighted to hear your mum has enjoyed her years with us and feels safe, happy and well cared for. Your kind words about our staff and management are greatly appreciated - we work hard to create a warm, supportive environment for every resident, and your recognition means a lot to us.

It's especially reassuring to know that your Mum being in Saxonwood has given you peace of mind and the freedom to enjoy your own time, knowing she is in good hands. That is exactly what we strive for.

Thank you again for your support and trust over the past five years, and we will continue to do everything we can to provide the highest standard of care. Read less

Your recommendation really does mean a lot to us and to the whole Woodlands team. Thank you again for taking the time to share your feedback. Read less