Saxonwood, Battle, East Sussex
Saxonwood, Battle, East Sussex
Saxonwood, Battle, East Sussex

Saxonwood Home has a warm, welcoming environment with a strong sense of community. Set in beautiful grounds on the outskirts of historic Battle, this charming 33 bed residential home provides a country setting within easy walking distance of shops and the town centre.

All bedrooms are designed for individual occupation, with residents encouraged to bring their own furniture and personal belongings. Some have en suite facilities and others have a vanity unit incorporating a hand basin. All rooms have their own telephone and TV points.

There is also a small shop on site for the purchase of everyday items. The varied menu, which caters for special dietary requirements, includes seasonal organic fruit and vegetables from the garden. Please contact the home for more information or to arrange a visit.

Group: Sussex Housing & Care (SHC)

Person in charge: Karen Oates (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £597 – £919 (These prices are only a guideline, please contact Saxonwood to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Saxonwood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 15 Jan 2018

Vacancies available for short or longer term care.Please contact Care Home manager for availability.

Reviews

9.5 Saxonwood has a Review Score of 9.5 (9.500)

The Review Score of 9.5 (maximum of 10) for Saxonwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Saxonwood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Saxonwood is calculated as follows: ( (74 Excellents x 5) + (65 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 142 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Saxonwood is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 12 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Saxonwood?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Saxonwood

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Respite Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

I have found everything at Saxonwood to be first class. All staff are friendly, warm and professional, it feels like a lovely home.
My father's room has a sunny outlook onto the gardens and he has started to return to his old self. We are very pleased with his progress and enjoy visiting him here and the food is very good also.

How likely would you be to recommend Saxonwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Hall, Engagement and Communications Officer at Saxonwood responded to this review on 11 Jan 2018:

Thank you for taking the time to write a review. We are pleased your father is happy at Saxonwood and is enjoying the lovely food.

My mother-in-law has been a resident at Saxonwood for 18 months and in that time has gained confidence and started to take an interest in herself again and now regularly has her hair done and has taken part in activities which we never thought she would. She has made a cushion, painted a picture and most importantly made friends. The staff are all very helpful and nothing is too much trouble. If we have any questions, emails are answered promptly and we cannot fault the home.

How likely would you be to recommend Saxonwood? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Caroline Hall, Engagement and Communications Officer at Saxonwood responded to this review on 04 Jan 2018:

Thank you for taking the time to review Saxonwood. We are really pleased your mother-in-law has settled in so well and is enjoying life at Saxonwood.

The standard of care appears to be very good, with staff always being caring, friendly and respectful. My mother's health has improved considerably since she has moved to the care home - I would certainly recommend it.

How likely would you be to recommend Saxonwood? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lizzie Gurr, Communications Executive at Saxonwood responded to this review on 18 Dec 2017:

Thanks for your review, we're pleased your Mother's health has improved and you'd recommend Saxonwood.

A home with a good standard of care and efficiency where residents are treated as individuals and their specific needs met in accordance with their requirements.

How likely would you be to recommend Saxonwood? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Lizzie Gurr, Communications Executive at Saxonwood responded to this review on 18 Dec 2017:

Thanks for your review.

The home is a friendly and homely environment. With carers, nothing seems too much trouble. I have recommended the home to a number of people.

How likely would you be to recommend Saxonwood? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

I visit a lot of care homes in relation to my job. Saxonwood is one of the best I have seen, offering a far better standard of client care than some homes charging considerably more. The staff are always welcoming and helpful, even when under pressure of work.
Standards of cleanliness have always appeared high.

Overall I would wholeheartedly recommend this facility to anyone.

How likely would you be to recommend Saxonwood? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Lizzie Gurr, Communications Executive at Saxonwood responded to this review on 18 Dec 2017:

Thanks very much for your review.

I have been here six years. I have put on weight which sums it all up. Being well looked after.

How likely would you be to recommend Saxonwood? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Caroline Hall, Engagement and Communications Officer at Saxonwood responded to this review on 27 Nov 2017:

Hi Joan. Thank you very much for writing your review. We are glad you are happy at Saxonwood and enjoying the food!

I am reasonably happy in the home but things could be better managed I think.

How likely would you be to recommend Saxonwood? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Caroline Hall, Engagement and Communications Officer at Saxonwood responded to this review on 06 Dec 2017:

Thank you for taking the time to write your review. We are really pleased you are happy at Saxonwood. In your recent meeting with our Regional Manager, you explained that you feel safe and secure here. As you are very independent, you choose not to join in the activities offered at the home, so felt you could not really score this. You also gave him feedback on how you feel things could be better managed at the home. It is very valuable to have your thoughts on the home, as we can use this to continue to improve our service.

Very caring home. Well qualified and efficient staff, friendly atmosphere, activities to promote happiness.

Well appointed and furnished house, comfortable single rooms. Large garden suitable for wheelchair users.

Varied and healthy diet - individual needs catered for. Close to town centre.

How likely would you be to recommend Saxonwood? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Caroline Hall, Engagement and Communications Officer at Saxonwood responded to this review on 27 Nov 2017:

Thank you for taking the time to write your review. We are very pleased you are happy at the home.

I have had a three-week stay here following surgery, good care has been given, willing and with great kindness. I enjoyed my meals. I was delighted when I learned I could come and at short notice. I would like to say how impressed I have been with cleanliness, especially the lavatories and shower facilities.

How likely would you be to recommend Saxonwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Hall, Engagement and Communications Officer at Saxonwood responded to this review on 20 Nov 2017:

Thank you for taking the time to write a review. We are glad to hear you are happy with your stay at Saxonwood.

Having spent 2 weeks respite care in Saxonwood, I would highly recommend it. The room was bright, airy and kept in good order. However, the important feature was the kindness of the manager and staff, who made you feel part of the family. I could not have received better care.

How likely would you be to recommend Saxonwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Hall, Engagement and Communications Officer at Saxonwood responded to this review on 07 Nov 2017:

Thank you very much for your review. We are glad you have enjoyed your time at Saxonwood and are happy with the care and support you have received there.

We were cautious putting mother into a home, but the experience surpassed all expectations. The care was of the very highest standard and felt genuine. All staff were friendly and caring. Care was individual and tastes and needs were fully met in an unobtrusive manner.
From the managers down, everyone seemed concerned about their residents and making them happy. I have such good memories of mum's final years when she had fun, laughed and had no cares.

How likely would you be to recommend Saxonwood? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Caroline Hall, Engagement and Communications Officer at Saxonwood responded to this review on 21 Mar 2017:

Hi, Jacqueline. Thank you so much for taking the time to write your review. We are so pleased your mother was happy and that we were able to help make some good memories.

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Awards / Recognitions

December 2016

CQC rating of Good

Recipient: Saxonwood

Date: Saturday 24 Dec 2016

more details

November 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Saxonwood