Oakwood Court

Amberley Close, Haywards Heath RH16 4BG

Surrounded by beautiful landscaped gardens, this comfortable modern residential care home is in a lovely setting. It also has a sheltered scheme on the same site, making this a welcoming community of older people.

Oakwood Court provides accommodation for 32 residents, made up of 30 single and one double room. Each room enjoys a pleasant outlook and has its own en-suite facilities. Respite facilities can also be provided for those in need of a short break.

Nearby Beech Hurst Gardens have distant views to the South Downs. The opportunity to shop, meet friends or take part in a variety of local activities is only a short walk or drive away in Haywards Heath. Alternatively, many activities can be enjoyed at Oakwood Court itself, including a gardening club, bingo and games afternoons. Please contact the home for further information or to arrange a visit.

Group: Sussex Housing & Care (SHC)

Person in charge: Donna Carlos (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French

Single Rooms: 33

Shared Rooms: 1

Rooms with ensuite WC: 33

Weekly Charges Guide: Personal Care Single £682 – £1139 (These prices are only a guideline, please contact Oakwood Court to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Oakwood Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Oakwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Oakwood Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.726 for Oakwood Court is calculated as follows: ( (283 Excellents x 5) + (95 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 383 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Oakwood Court is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 19 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Oakwood Court has a Review Score of 9.7 (9.726) from 32 Reviews


Average Ratings

  • Excellent
    24
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oakwood Court?

  • Extremely LIKELY
    31
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oakwood Court

  • Daughter of Resident/Service User
    21
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My mother is extremely happy at the home and that is the main thing as far as I am concerned. The staff are helpful and very friendly and treat Mum very well. The only drawbacks that I would highlight are the lack of a second lift, I feel that this is could be a safety problem, and lack of facilities for keeping the residents more active. This, however, does not seem to matter to the majority of the people there, which again is the thing that matters most.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.1 out of 5

Caroline Hall, Engagement and Communications Officer at Oakwood Court responded to this review on 04 Jan 2018:

Thank you for taking the time to review Oakwood Court. We are so pleased your mother is happy here.

My mother is very happy in the home but her needs are simple ie: company someone to talk to, food and medicine at set times. She is able to wash and dress herself.
I am concerned that there does not seem to be many carers on duty at any one time, mum is fine but for others needing more assistance, I don't know. The carers and management are all very friendly and helpful when spoken to, and when around are very attentive to the residents. The home is clean and bright and does not smell, food is good. There are arranged activities, singing, chair exercises, bingo, Quizs etc not everyone joins in but they are invited to and the carers join in when they are free. It is a happy place.

How likely would you be to recommend Oakwood Court? Likely

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Average Rating:   4.2 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 18 Dec 2017:

Thanks for your review and we are pleased your Mum is very happy at Oakwood Court. We would like to reassure you that we are fully staffed and have the correct number of staff on duty. Naturally, we have some particularly busy times of the day, such as in the morning when residents are getting up and dressed, so staff are around assisting residents but are always contactable with our bell system.

We continuously review the number of carers we have on duty because residents are our priority and we want to make sure we are meeting their needs. We’re pleased you find the home clean and the food good and that you’ve now spoken to our care home manager, about our staff numbers. Thanks for giving your feedback.

A warm welcome from friendly, caring staff is always evident. Lots of interaction and entertainment are always provided, stimulating residents with encouragement but respect from loyal caring staff. Food is excellent and Mum always loves her prawn salad, fish and chips and roasts. Everyone is very kind even in challenging circumstances.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.8 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 18 Dec 2017:

Thanks for your review, we're pleased your Mum loves the food and gets on well living at Oakwood Court.

Well run care home where residents are happy. Comfortable rooms, excellent lounge and dining room where the menu is very varied. Staff
are polite and caring. Activities lack on some days but on the whole, they have entertainers come in and they are very good. This is a purpose-built building which has wide corridors and very good size rooms. Definitely a good place to be if you need help.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.7 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 13 Dec 2017:

Thanks for your review.

Mum has been a resident of Oakwood Court for over 10 years now and is very happy there. When my husband and I moved away from Sussex, we asked Mum if she would like to move nearer to us, but there was no way she was going to leave the comfort of Oakwood Court - even for her daughter! I have no need to worry about Mum as I know she is in good, safe hands and is happy in her environment.

The staff are always friendly and helpful, and the home is clean, safe and well run.

There are lots of fun, interesting activities both for residents on a daily basis, and larger events throughout the year when family members are encouraged to join in, such as coffee mornings, BBQs, music evenings and various themed parties the staff put on throughout the year.

If there are ever any concerns about Mum's health or any other issues, the staff are always quick to inform me.

Overall we are extremely happy with the care and support we receive from all the staff at Oakwood Court.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.7 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 13 Dec 2017:

That's such a lovely review Caroline, thank you. It's an absolute pleasure to care for your mum and I'm pleased she's so happy living at Oakwood Court.

My mother has been here since 2013 and she has been well looked after. It is a small home and the staff turn over is low so everyone knows my mother well. The staff are kind and try hard to keep everyone happy, well fed and entertained. Even housekeeping and catering staff will chat and pass the time with residents and family.
The manager will always try and speak with the relatives regularly and involve them in the residents care. 6-month reviews are offered.
There is open visiting, so this adds to the homely atmosphere. Tea and coffee always available for visitors There are lots of activities; which are well attended by residents and outings occasionally. The place is always warm and is clean and tidy.
Christmas is a special time at Oakwood and the staff organise a party for all family and friends. Also a big Christmas lunch and Boxing day meal for those who do not go out at Christmas time.
My mother feels safe and content in this environment.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.9 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 13 Dec 2017:

Thanks for your fantastic review Penny.

My friend for whom I have power of attorney needed to go into residential care. I knew of Oakwood Court and had been told by other people that the standard was high.
We looked at other homes but decided Oakwood Court was the best we had seen, it was also chosen for the locality.
After an initial settling down period she is now getting used to living there, she likes her room and where it is situated on the whole is happy with the move.
She does find being woken early with her breakfast a bit of a trial but understands there must be a routine, as she has lived alone since her husband died she finds it difficult to join in with the activities and prefers to watch from the sidelines.
The staff have all been kind and caring and I have been impressed with the patience and consideration they have given her.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.9 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 13 Dec 2017:

Thanks for your review. We know how hard it can be for some people, moving into a care home, so we try hard to settle them in well and make sure they have everything they need.

My mother is very happy at Oakwood Court and it is now almost 2 years since she moved there. The home has a great feel to it and you can tell from the moment you enter that it is run well with both a happy staff and residents. The food, care and overall service to residents is first class.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   5 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 13 Dec 2017:

Thanks for your review Jan, we're pleased you're so happy with our service.

Very caring, well trained and motivated staff for whom nothing is too much trouble. Good communication with resident and relatives.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.7 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 13 Dec 2017:

Thanks for your review.

I find that my mother feels safe at the home, and is well cared for.
If there is an issue, one of the staff phones and we can discuss the matter.
A GP visits once a week and checks that all is OK.
The catering is of a high standard, and in fact, my mother has gained weight.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.3 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 13 Dec 2017:

Thank you for your review.

Oakwood Court is a lovely home. The staff always seem cheerful and kind. My mother is very happy there and says she is well looked after. I am very satisfied with the care that she receives and would most certainly recommend it to others. I am always kept informed of events and activities.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   5 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 12 Dec 2017:

We're pleased you're so happy with Oakwood Court. Thank you for your kind words.

All of the carers are very professional and friendly and welcoming. My mum's facilities are private and clean and well maintained. There is a variety of activities available designed to cater to residents interests. The meals are healthy, well cooked and are regularly reviewed by residents and staff.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.9 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 12 Dec 2017:

Thanks so much for your fantastic review.

I have enjoyed my stay at Oakwood Court very much.

All the staff are very kind and I got on very well with the residents. It is a happy, cosy care home. Thank you.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   3.9 out of 5

Caroline Hall, Engagement and Communications Officer at Oakwood Court responded to this review on 23 Nov 2017:

Thank you for taking the time to review Oakwood Court, we are very pleased you enjoyed your stay there.

Oakwood Court seems to be a well-run care home with a happy atmosphere, largely down to the sunny disposition of the staff, from manageress downwards. The building is light and airy in public areas and my father has a nice room with views of the garden and distant downs.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.3 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 25 Oct 2017:

Thanks for your review, we're pleased you're happy with the service and your father enjoys his time at Oakwood Court.

Myself and my siblings have been delighted with Oakwood Court.
There is a lovely atmosphere as you enter and all the staff are very caring and keep in touch with me if there is a query.
My Mother has been there for 6 months and has vascular dementia and has been treated with great care and patience.
She is treated with dignity and I would recommend Oakwood Court to anyone.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.9 out of 5

Caroline Hall, Engagement and Communications Officer at Oakwood Court responded to this review on 05 Oct 2017:

Thank you for your review, we are pleased your mother is happy at Oakwood Court.

As my aunt lives some 25 miles away from her nearest family, is now aged 92 and showing the first signs of dementia, it was important that the home we chose for her was one that could be trusted to meet her needs where she felt safe and where the staff were sympathetic and supportive. She has often expressed to me her contentment with her life at Oakwood Court and from my point of view, I have always been impressed by the friendliness, gentleness and professionalism of the staff and the pleasant surroundings.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.8 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 26 Sep 2017:

We're very happy to hear how content both you and your Aunt are with life at Oakwood Court, thank you for your review.

Oakwood Court is a very friendly, well-kept care home. The staff are very supportive to residents and their families, the standard of food is good and they have a good choice of meals. The management lay on a lot of entertainment/activities for the residents and their families too.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.9 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 31 Aug 2017:

Thanks for your fantastic review.

My sister and I have been delighted with Oakwood Court. The very caring staff have been great with mum and helped her to settle in. It is obvious that the manager has a great team, they all work together and all seem to enjoy their work. They put on many activities - not just for the residents but their families too and these have all been very enjoyable. It was a tough decision to place mum in a care setting but the staff have been very supportive to my sister and I.

I would have no hesitation recommending Oakwood Court to others. (Indeed I have recently recommended it to a friend for respite)

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4 out of 5

Lizzie Gurr, Communications Executive at Oakwood Court responded to this review on 31 Aug 2017:

Thank you so much for your kind review. We are pleased your mum has settled in well and is enjoying our activity programme and life at Oakwood Court.

I have been extremely impressed by the standard of care and support the staff at Oakwood Court have shown to my mum. They treat everyone with dignity and nothing is too much for them. I feel confident in leaving my mum in their care - they're very observant and quickly identify when my mum needs additional help. My mum likes being at Oakwood Court - she says this to me often. They have regular entertainment - I've also been Impressed by the resident council - Oakwood responds to all requests and concerns.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law was a resident for just over a year. After the initial uncertainty (lasting less than a week) she settled very well into life at the care home and grew to like and appreciate the great level of care that she received without fail. All the staff always treated her with dignity, respect and kindness and it really did become her home. After her last hospital stay, she was discharged for end of life care. We thought that we would need to find a nurse home, but Oakwood Court said they were able and pleased for her to return. They said it was her home and they wanted her to spend her last days and weeks at home.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   5 out of 5

This is a very caring, friendly home. All the staff are excellent, from the top to the bottom. Nothing is too much trouble. There is a choice of hot meals twice a day, with coffee, tea, biscuits, fruit throughout the day. I was even included in the fruit kebabs - one of their initiatives to keep the residents hydrated. I am very impressed with the range and frequency of activities provided. There is something morning and afternoon. Last week my father was taken to the seaside for fish and chips. The bedrooms are of a very generous size with ensuite bathroom.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   5 out of 5

Our mother has been living in Oakwood Court for eight months, she is very well cared for there by the staff, both in terms of medical and pastoral care. She is stimulated by the activities they put on, likes her accommodation, enjoys the food and the company and community there. When we visit her, we are impressed by how well presented and well maintained Oakwood Court is, how friendly the staff are and by the lovely atmosphere. It gives us peace of mind that she is very happy living there, and is so very well looked after by the staff.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   5 out of 5

Cannot find fault with the premises or care at Oakwood. Efficient caring staff who alert us to any change in my mother-in-laws health or circumstances. We are always kept informed about activities taking place. She is very happy there. We like the layout of the home which is as inclusive or exclusive i.e the residents can be as sociable as they want to watch activities going on from the balcony.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.9 out of 5

We are very pleased with Oakwood. The carers are very good and patient with my father. We are able to see him a lot as we live close by. The building is purpose built, well kept and clean.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.9 out of 5

Perfect. My stay is enjoyable.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   5 out of 5

My aunt is very happy at Oakwood Court. The staff are helpful, supportive and understanding, and also have a good sense of humour which is always appreciated.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   5 out of 5

Oakwood Court is a wonderful place, mostly down to it's friendly and attentive staff, as well as the bright and airy surroundings. I know that dad is comfortable and well cared for here.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.5 out of 5

Dad has been in Oakwood Court for three and a half years and I have no complaints, the staff are very approachable when I need to see them and they keep me informed about dad's problems. Dad is deaf and almost blind.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.1 out of 5

My mother has been at Oakwood Court for nearly 3 years and she suffers with dementia and Alzheimer's. The staff are outstanding as is the management. The level of care has exceeded my expectations, they always phone with any comments/problems so I always feel well informed. I visit about 5 times a week and my mother is always clean well tended. I would not hesitate to recommend Oakwood Court to anyone. I liked the fact she was able to provide all her own furniture so that her room felt like home immediately.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.9 out of 5

Excellent care home, the staff are consistent and remain at this care home. They treat my mother who has dementia with kindness and consideration. I have no hesitation in recommending this care home.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   4.9 out of 5

My father arrived at Oakwood Court following a fall and a spell in hospital. When he arrived he was very frail and insecure. Within a week he looked 10 years younger. This entirely due to the staff of all levels. Nothing is too much trouble. Everyone is friendly, caring and supportive, he is helped where necessary but is doing things for himself too which had been too much trouble, well done Oakwood Court.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Oakwood Court since September, initially for respite care and then for full care. My mother made this decision herself after being at Oakwood Court for a few weeks. She was happy in such a safe environment and so impressed with all the staff who treat the residents to cheerfully with patience and dignity.
The atmosphere is relaxed and approachable and residents are encouraged to have visitors at any time. we have enjoyed having meals with her; the food is excellent, very varied and of high quality. The knowledge that my mother is being so well looked after has been a great support for the family.

How likely would you be to recommend Oakwood Court? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 09 Apr 2018

Vacancies available for short or longer term care.Please contact Care Home manager for availability.

Awards / Recognitions

November 2016

August 2016

CQC rating of Good

Recipient: Oakwood Court

Date: Tuesday 09 Aug 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Oakwood Court