Oakwood Court

Amberley Close, Haywards Heath RH16 4BG
Review Us
9.8 93 Reviews
  • Oakwood Court, Haywards Heath
Oakwood Court care home is one of the most homely and friendly around and they welcome people with open arms, like a big family. Their focus is on brighter living, so every day they bring a ray of sunshine to their residents. Their seven day a week sunny moments club provides a variety of one to one and group activities, based on residents hobbies and interests - there's something for everyone.

Oakwood Court provides accommodation for 62 residents, made up of 59 single rooms and one double room. Each room enjoys a pleasant outlook and has its own en-suite facilities. Respite facilities can also be provided for those in need of a short break.

Each resident has an allocated key worker and the staff team receive regular training to make sure they provide the best care and support 24 hours a day - they put residents at the heart of everything they do. New facilities opened in September 2025, including 30 new bedrooms (some with private patios), an activities room, cinema, additional lounge and dining room and a state of the art hair and beauty salon.

The home has a 5* food hygiene certificate and the in-house catering team create delicious, nutritious home-cooked meals, reflecting residents preferences.

Engaging and involving residents is important and the team welcomes ideas, feedback and suggestions from all residents and their families so their service is continuously improved.

The home is surrounded by beautifully landscaped gardens. The comfortable modern residential care home is in a lovely setting and the neighbouring Oakwood Flats sheltered scheme make this a welcoming community of older people.

The beautiful Beech Hurst Gardens are close by and Haywards Heath town centre is only a short walk or drive away, with a mainline train station and excellent connections to London.

Care Provided by Oakwood Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1162 – £1700
  • RESPITE Self-Funded Residential Care: £1394 – £1815

Our care home fees are based on the care needs of each resident and their choice of room within our home. We have varying levels of care provision and different types of room, based on the size, outlook and facilities.


All inclusive pricing - Our care fees include all accommodation and household bills, personal care, all meals, snacks and non-alcoholic refreshments, and the cleaning and laundry service. Extra services can be purchased as required, such as telephone, hairdressing and chiropody.


We are a not for profit organisation which means any surplus we make in income is invested back into our properties to improve the quality of life of our residents. Sussex Housing & Care has been supporting older people to live brighter lives since 1946.

These prices are only a guideline, please contact Oakwood Court to find out the exact price for your requirements.

Contact Oakwood Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oakwood Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Bindu Joseph (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors welcome to the care home, come for a hot drink, enjoy lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, a welcoming day room or their own private bedroom.

Parking

  • Free parking on site in homes car park.

9.8

Oakwood Court has a Review Score of 9.8 (9.793) out of 10, based on 20 reviews in the last 2 years.
Over all time Oakwood Court has 93 reviews.

Overall Experience
  • 75
  • 18
  • 0
  • 0
  • 0
Date Published
  • 93
  • 8
  • 11
  • 20
  • 73
Reviewer Connection to Oakwood Court
  • 43
  • 21
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 21-40
Review from Danielle S (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I viewed 11 homes for my 90 year-old mother before choosing Oakwood Court and after nearly a year, I know we made the right choice! The home is run by a housing association and the professionalism shows. It is purpose-built so the bedrooms are roomy and have their own bathrooms. The communal areas are
homely but dignified, and everything is spotlessly clean. There is a proper kitchen with fresh meals and homemade cakes every day. The hospitality is great, with regular invites to social events and activities. All the staff at every level have been friendly and welcoming and staff turnover seems low. I'm particularly impressed by the healthcare support. The senior carers communicate regularly with me and respond quickly to any changes or concerns. Since moving in Mum has become less anxious, her eating, hydration and mobility have improved, and she is more confident about joining in and trying new things - so all in all I think Oakwood is doing an amazing job!
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
Thank you for your wonderful review of our service at Oakwood Court, including our catering, management, staff, activities and building. It's great to hear how your Mum's health and wellbeing has…read more
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Review from Katrina G (Niece of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home and the carers are all very good and go over and above with their caring. The home has a homely feel, all residents look happy and well cared for. I would recommend this care facility highly.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
Thank you for your brilliant review and recommendation. We agree, our team puts residents at the heart of everything they do and are simply wonderful!
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Review from Jacqui M (Daughter of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all aspects of care.
My father is very well cared for and feels that this home was an excellent choice.
Food is always fresh, homecooked and variety of choices.
Cannot recommend highly enough.
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Review from Kate H (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One member of staff... an absolute star! Couldn't do enough for Dad. Really helpful with bed issues.
One lady... made Dad happy by getting his tea right... a small thing, but really important.
The administrator... communicates really well and is kind and friendly. Very supportive of the family.
The
big room is much nicer.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
Thank you for your review; we totally agree, it's the small things that can be really important, and everyone has their own preferences! We're pleased you find our staff team helpful and supportive.…read more
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Review from Frankie W (Daughter-in-law of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so kind and open in communication towards the family. We feel that our parent is in caring and professional hands. We were recommended Oakwood Court by friends, and we would definitely recommend it to others!
Reply from Lizzie Gurr, Communication and engagement officer at Oakwood Court
We're pleased your family feel involved and updated about the care of your parent. Thank you for recommending Oakwood Court and for you're lovely review.
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Review from Lynnette M (Daughter of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mum went into Oakwood Court a year ago, she was very low. She'd given up with life. In just a few months, with the help and support at Oakwood Court, her spirits raised, and her health improved mentally and physically. The carers are so kind, and every detail of Mum's needs is covered. She's happy
now, and our family always feel welcome when we visit.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
It's amazing to hear your review and how we've been able to give your mum a brighter life at Oakwood Court. It's good to hear attention is made to all the little details, and providing a personalised…read more
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Review from Claire G (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clean and tidy home, with caring staff. Residents always look clean and tidy, in-house hairdresser and plenty of organised entertainment and arts and crafts.
My mother has been a resident for three years now, and her room is kept clean and tidy and smells fresh. If she wants to join in with activities,
she can, and if she prefers her own company for art, she either uses the main table in the lounge or in her room.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
Thank you for your review, we agree it's important residents have the choice to take part in activities and a good variety, to make sure everyone has something they enjoy and is of interest. It's…read more
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Review from John D (Son of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been a resident at Oakwood Court Care home for about six years but sadly passed away in October. I have nothing but admiration for all of the staff at Oakwood Court for the way they looked after Mum during her stay and especially when mum's health deteriorated toward the end of her life. They
did an amazing job of keeping mum comfortable and I was always kept informed of Mum's well being during her residency, especially during the Covid lockdown periods where all of the staff went above and beyond keeping everyone safe.
I would not hesitate in recommending Oakwood Court Care home, they are truly amazing.
Thank you.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
Thank you for your wonderful review. Our team adored your mum and they all spent good times together with her at Oakwood Court.
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Review from G T (Respite Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All together a superb experience. Quite expensive but very worthwhile.
Reply from Lizzie Gurr, Communications & Engagement Officer at Oakwood Court
We're happy to hear you're having a good experience living at Oakwood Court, that's brilliant! Our prices are competitive and as a not for profit care home, we put residents at the heart of everything…read more
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Review from Beverly G (Daughter of Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oakwood Court is a very homely place with a lovely atmosphere.
The staff are very polite, kind and very attentive to the needs of the residents and visitors.
The activities are fun and take into account all levels of abilities. Visitors can participate as well, I love colouring and sand.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
We're so pleased you're happy with our service at Oakwood Court and enjoy taking part in activities with your mum!
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Review from Bruce C (Next of Kin) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This would have been my mothers second care home (the first proved incapable in our eyes). Eventually however my mother ended up going to a different area for her care home. Had she stayed in this area we would have chosen Oakwood Court as her home.
When we visited for a tour, and lunch, the staff
and setup so far outweighed anything we had experienced previously that my mothers immediate response when we'd left was to ask to book a place on the waiting list.
What sold it to us? Purpose-built is without a doubt what's needed for someone in need of care, and the background support of the Senior House Officer showed in the gentle, patient and kind approach of all the staff we met.
I can't assign meaningful marks to the individual categories for obvious reasons - however, I feel sure they would all have been high as we were more than comfortable with everything we saw on our visit.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
Thank you for your review of Oakwood Court, it's great to hear how you got a real flavour of our service when you visited and were made to feel welcome.
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Review from Lynda S (Daughter-in-law of Resident) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum-in-law has only been here 4 weeks seems really happy. It is lovely that other is entertainment/crafts etc every day. We have met staff and they are all very kind and attentive.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
It's great your mother in law is settling well into life at Oakwood Court and is enjoying the activities.
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Review from Robert G (Son-in-law of Resident) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming and efficient. Place looks clean and staff are very caring.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
Thank you for your review, we're pleased you find Oakwood Court welcoming and have noticed our very caring staff team, we think they're fantastic too!
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Review from Jacomina B (Friend of Resident) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely reception, great hall, everything is clean.
Resident is lovingly cared for.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
Thanks for your 5* review, it's great to hear how happy you are with the service at Oakwood Court.
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Review from Mignon L (Wife of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found communication good whilst my husband was in care for two weeks. The staff were friendly and I believe he was looked after and happy. There didn't seem to be a problem with his clothing which was very pleasing after having had a bad experience elsewhere.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
We're pleased your husband had a good stay with us for a couple of weeks, and you found our staff to be friendly and a good laundry service.
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Review from G H (Son of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my mum here is always a nice experience, the staff are friendly and helpful and my mums always looks well, has friends and activities to occupy her. Above all she is safe and well cared for. I am very happy my mum is here.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
Thank you for your review, we're so pleased your Mum is happy and see she is well cared for at Oakwood Court.
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Review from Christine R (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely good care home friendly helpful staff.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
Thank you for your fantastic review, particularly for our staff, care, management and residents being treated with dignity.
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Review from Matthew M (Grandson of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited the care home twice now, and both times there has been a good atmosphere. All residents are happy including my grandmother. So thanks to all the staff for everything you do. It's of great comfort to the family to know our family member is well looked after.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
Thanks for your wonderful review and compliments to our staff team. We're pleased you have piece of mind, knowing our residents are well looked after.
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Review from Gordon B (Son of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant homely home with good caring, friendly staff. My mother's needs are well attended to and if any odd problem arises they always contact me by phone, should advice or help be needed.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
Thank you for your kind review. We believe it's really important to communicate with next of kin and keep you informed.
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Review from Jean M (Daughter of Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a nice atmosphere in the home. Warm and inviting. Friendly, helpful staff. My 100-year-old mother has been a resident for three years and as a family, we know that Oakwood Court is the best place that she could be. I would recommend Oakwood Court to anybody who asked me.
Reply from Lizzie Gurr, Communications & Engagement Officer at Oakwood Court
Thanks for your review, it's great you and your mum are happy and would recommend Oakwood Court.
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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Oakwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Oakwood Court is calculated as follows: ( (196 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 237 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakwood Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 Oct 2025

Vacancies available for short or longer term care.Please contact Care Home manager for availability.

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Awards / Recognitions (3)

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Meet the Team (5)

Bindu

Bindu Joseph

Job Title: Care Home Manager Joined: 2008

"I have worked at Oakwood Court since 2008, and started as a care assistant. I now have a Diploma in General Nursing, and both a Level 3 in Health and Social Care and a Level 5 in Leadership and Management of Care Services. I enjoy my role as care home manager and get satisfaction from helping residents and seeing them happy in our home.


I love my job because it's so rewarding leading a team and supporting our residents to live a bright life and putting them and their families at the heart of everything we do.


We do everything we can for them and it's brilliant to see the smiles on their faces. I look forward to meeting you and showing you around our friendly home."

Simba

Simba Chamunorwa

Job Title: Deputy Care Home Manager Joined: 2025

"I have a wealth of experience and have worked in care since 2011. I began my career as a support worker and care assistant. I have worked with young children with challenging behaviour, young adults living in supported housing and have also been an assistant manager and registered manager in a residential care home for older people.


Working in a care setting is rewarding and fulfilling. I enjoy helping people to live a fulfilling life and leading the team to help them develop and grow and embrace the organisation's values, as well as provide the highest standard of care for our residents.


Outside of work, I am a pastor, parent governor and gym enthusiast!"

Maria

Maria Figueira

Job Title: Chef Manager Joined: 2013

I have over 25 years experience in catering and have been a Chef Manager here since 2013. I love food and cooking and I understand the importance of food. My father was Spanish and my upbringing has revolved around family and food.


Mealtimes are one of the most important parts of the day, especially for socialising and residents' wellbeing. There's nothing better than seeing residents tucking into a home cooked, hearty meal and getting good feedback from them, it brings joy to me and makes my job rewarding. I am supported in the kitchen by a Chef and two Kitchen Assistants and spend time with residents listening to their feedback and menu ideas.

Jessica

Jessica James

Job Title: Senior Administrator Joined: 2022

I started working at Oakwood Court in April 2022, and coming from mainly an administrative background, this is my first role in a care home. After only being here a short time, I sensed what a warm, friendly, caring home it is. It really does feel like “home from home”. I am the first port of call for all visitors to the home, such as relatives, friends, nurses and tradespeople and I keep all the administrative paperwork up to date. But what I enjoy most about my job is interacting with the lovely residents.


I deliver their post and help read letters from family and friends if they are unable to do so themselves. Seeing the joy on their faces when I am reading to them is what I find so rewarding.

Stephen

Stephen Dyer

Job Title: Maintenance Joined: 2023

"I take care of the day-to-day maintenance of the building making sure all the checks have been done, including fire and gas safety, water and electrical testing. My role includes more basic tasks such as unblocking shower wells, checking light bulbs and cleaning the bins - just as important! There is generally a lot of cleaning, tidying, and ensuring everything is in safe working order. I will also decorate rooms when they become vacant and keep the rest of the home looking as good as it can be.


I very much enjoy spending time talking to residents when I’m working in their rooms and supporting the care team in any way I can. Sometimes I have the opportunity to join in activities with residents such as gardening or singing, which is a great privilege.


I may have my week planned, but often my work can be reactive, you never really know what you’re going to walk into in the morning, one of the many reasons I love working here."

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