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Care Homes Owned by Sussex Housing & Care in East Sussex

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sussex Housing & Care in East Sussex

Only the locations & reviews in East Sussex for Sussex Housing & Care are showing below.

View the details of all 3 locations (with 260 reviews) owned by Sussex Housing & Care

Sussex Housing & Care Locations in East Sussex (2)

 - Browse 2 Care Homes owned by Sussex Housing & Care in East Sussex
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Saxonwood
Saxonwood Road, Battle TN33 0EY 
9.8 80 reviews
Saxonwood, Battle, East Sussex
"My dear Mum has been a resident of Saxonwood for approx 5 years. I can honestly say my Mum has been well cared for and enjoys her late life…"   Read all 80 reviews
  • from £1,073 / week
  • 36 Rooms
Location Type Care Home

Saxonwood care home's focus is on brighter living. They welcome people with open arms, like one big family, and strive to bring sunshine to residents every day. The home's prides itself on being one ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Woodlands
Beacon Road, Crowborough TN6 1UD 
9.5 82 reviews
Woodlands, Crowborough, East Sussex
"Woodlands have cared for both my parents for nearly 3 years now and we are very happy with the care they offer. They go above and beyond…"   Read all 82 reviews
  • from £1,170 / week
  • 40 Rooms
Location Type Care Home

Woodlands care home is one of the most homely and friendly around and they welcome people with open arms, like a big family. Their focus is on brighter living, so every day they bring a ray of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Sussex Housing & Care Reviews in East Sussex (162)

9.7

Sussex Housing & Care has a Group Review Score of 9.7 (9.672) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sussex Housing & Care must have a Review Score.

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Review of

Saxonwood

from Lindy W (Daughter of Resident) published on 25 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear Mum has been a resident of Saxonwood for approx 5 years. I can honestly say my Mum has been well cared for and enjoys her late life and years in a safe, friendly and most caring home. The staff are extremely busy but do all they can to provide excellent care.
My life is peace of mind and I'm
able to travel and enjoy my 70's knowing Mum is happy.
My greatest respect to management and staff.
Reply from Lizzie Gurr, Marketing & Communications Officer at SaxonwoodThank you for taking the time to share such a heartfelt review of Saxonwood. We are delighted to hear your mum has enjoyed her years with us and feels safe, happy and well cared for. Your kind words about our staff and management are greatly appreciated - we work hard to create a warm, supportive environment for every resident, and your recognition means a lot to us.

It's especially reassuring to know that your Mum being in Saxonwood has given you peace of mind and the freedom to enjoy your own time, knowing she is in good hands. That is exactly what we strive for.

Thank you again for your support and trust over the past five years, and we will continue to do everything we can to provide the highest standard of care.
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Review of

Woodlands

from I B (Son of Resident) published on 25 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodlands have cared for both my parents for nearly 3 years now and we are very happy with the care they offer.
They go above and beyond to ensure the residents are happy and cared for on a daily basis and offer a orogramme of entertainment to keep them engaged.
The freshly cooked food always looks
great and Mum and Dad really enjoy it.
We are kept up to date regularly with their progress and any medical issues are dealt with promptly.
I would thoroughly recommend Woodlands.
Reply from Lizzie Gurr, Marketing & Communications Officer at WoodlandsThank you so much for your kind and thoughtful review. We're delighted to hear that both your Mum and Dad have been happy at Woodlands over the past few years, and that you feel well supported as a family. Our team works hard to create a warm, caring environment where residents feel comfortable, engaged and valued, so it's wonderful to know this has come through in your experience.
We're especially pleased that your parents are enjoying the activities on offer and our freshly prepared meals, and that you feel well informed about their wellbeing and care.
Your recommendation really does mean a lot to us and to the whole Woodlands team. Thank you again for taking the time to share your feedback.
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Review of

Woodlands

from Malcolm E (Brother of Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very lovely and welcoming place. Excellent facilities, staff and overall atmosphere. We would recommend it to anyone.
Reply from Lizzie Gurr, Marketing & Communications Officer at WoodlandsThank you for your 5* review and kind comments about Woodlands, our staff and service. We're delighted you're happy with your brother's care in our home.
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Review of

Woodlands

from C T (Daughter of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always happy, caring atmosphere. Mum always clean and as tidy as possible. Only negative point is the financial department at Head Office. Statements are never sent nor invoices. Caused huge problems when dealing with ESCC., and when they are sent, it is far too confusing. It has cost me over £1000
in accountants fees to sort. Hopefully after all this time we are straight!
Reply from Lizzie Gurr, Marketing & Communication Officer at WoodlandsThank you for taking the time to share your feedback. We're pleased to hear your kind words about the caring, happy atmosphere and the support your mum receives - that means a great deal to our team, who work hard to make sure residents are comfortable, well cared for and treated with dignity.

We're genuinely sorry to hear about the difficulties you've experienced with financial processes and your liaison with funded care from ESCC. We fully understand how stressful and frustrating this must have been, particularly when it resulted in additional costs for you.

We share a yearly statement and if payment is made by card, rather than direct debit, we send a monthly invoice. However with ESCC and third-party top ups the arrangements can be different.

Thank you for your patience in working through these issues, and we're glad to hear things are now feeling more settled. Your feedback has been noted and if you have any concerns or need further support, please get in touch.
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Review of

Saxonwood

from Kevan C (Son of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot give enough thanks for the care and security given to my mum constantly by all of the staff and management. I speak for all of my family in that allow us all great peace of mind when we have full confidence that our dear mum is looked after 27/7.
Reply from Lizzie Gurr, Marketing & Communications Officer at SaxonwoodThank you for your 5* review! Our friendly and experienced team put residents at the heart of everything we do, and giving families total peace of mind that their loved one is being well cared for is important to us.
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Review of

Saxonwood

from M F (Son of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A shining example for other care homes. Lots of staff and activities with good food at meal times.
Reply from Lizzie Gurr, Marketing & Communications Officer at Saxonwood"A shining example!" We love this, thank you for your 5* review about everything we do at Saxonwood to make sure residents receive personalised care to meet their individual needs and an engaging day, every day.
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Review of

Saxonwood

from D P (Stepson of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Actually a comment on the five years that my stepfather has lived at Saxonwood, sadly dying one month short of his 95th birthday. In fact, looking at the first instance, it was March 16th five years ago it became home, and a wonderful, if not ideal, one, which he grew into, with friends and warmth,
among staff and fellow residents, and good food (mealtimes always his favourite time of day), a full day of activity. He adjusted to not being at home, and became alive in a way after being at home by himself for some years. I think we can only be enormously grateful to you all and to those who strongly endorsed the choice. Heartfelt thanks.
Reply from Lizzie Gurr, Marketing & Communications Officer at SaxonwoodThank you for your wonderful review and we enjoyed the five years where your stepfather was part of our Saxonwood family, along with your visits. We appreciate and understand whole heartedly that moving to a care home can be an anxious and stressful time for some people, and sometimes it's a decision that is hard to make. However, as we often find, when people move to Saxonwood they thrive - enjoying the delicious home cooked food, the variety of activities and social interactions with fellow residents and staff - a real boost to their mental health and wellbeing. Again, thank you for your kind comments and please do visit again in the future.
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Review of

Saxonwood

from Deborah B (Niece of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Saxonwood is such a high quality care home. I have nothing but praise for the way they are caring for my Auntie. At a very stressful time, Saxonwood have been a huge comfort to my Auntie and to our family.
We thank Saxonwood and all the Saxonwood family for being so professional, so supportive and
so caring.
Keep up the great work Saxonwood!! You are a piece of heaven on earth!
Reply from Lizzie Gurr, Marketing & Communications Officer at SaxonwoodThis is a wonderful review and we love hearing your kind comments about the care we give your Auntie. It's great to hear your reflection on our 'Saxonwood family' - our Saxonwood team works closely and we welcome you to Saxonwood anytime! Thank you for your review.
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Review of

Saxonwood

from D W (Son of Resident) published on 29 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good solid care from friendly staff. Group activities available if you want them, good range of food with regular specials. Homely feel to the place, you're not isolated and there is always some activity going on. Staff do a good job of fancy dress on the odd occasion! Edge-of-town location at the end
of a side-street means low traffic, easy access for emergency services. Good car park for visitors
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Review of

Saxonwood

from A P (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perfect in every way! Staff excellent - kind and caring. Cannot fault it. Mum seems settled and generally content after a difficult start. Her room is very comfortable too.


Thank you for looking after my mum. It's appreciated.

Reply from Lizzie Gurr, Marketing & Communications Officer at SaxonwoodWe're so pleased your Mum is settling in to life at Saxonwood and we appreciate moving to a care home can take some adjustment and getting used to. Our staff do everything they can to help the transition and make sure residents are comfortable, supported and become familiar with getting around, and also not forgetting those all important home comforts! Thank you for your 5* review, we appreciate your lovely feedback.
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Review of

Saxonwood

from Vivienne A (Friend of Resident) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Saxonwood is an excellent home with caring, committed staff. Meals are varied and nutritious and chefs are well aware of residents' likes and dislikes. The care my friend gets is second to none. Rooms are well-kept and very clean. Staff at Saxonwood are unfailingly kind and compassionate, and I would
not hesitate to recommend Saxonwood to anyone seeking care for a friend or relative. Saxonwood is really a home from home.
Reply from Lizzie Gurr, Marketing & Communications Officer at SaxonwoodThank you for your incredible 5* review about our wonderful service at Saxonwood. We love hearing about the experiences visitors and residents have when they come to Saxonwood and it's particularly brilliant to hear how caring, kind and homely you think Saxonwood is. Thank you.
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Review of

Woodlands

from G P (Husband of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A quiet, safe care home with very caring staff and management. The rooms and views are excellent and calmy. Good communication back to the family. Would recommend.
Reply from Lizzie Gurr, Marketing & Communications Officer at WoodlandsThank you for your review and sharing your thoughts about our caring staff and management, good communication and facilities.
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Review of

Woodlands

from Neil H (Son of Resident) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has become a resident of Woodlands and I could not be more pleased with the home. The building is well maintained and kept clean. He really enjoys the food, which can be a challenge with him. All the staff are great. They are very caring and have endless patience. Highly recommended.
Reply from Lizzie Gurr, Marketing & Communications Officer at WoodlandsThank you for your 5* review of Woodlands and recommendation of our super friendly and caring team and service. We're pleased your father has settled well and is enjoying the food - mealtimes are sociable and nutritious, home cooked food is important. Thank you.
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Review of

Woodlands

from S S (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad came for 2-week respite. He seems to have been happy and taken part in the activities. Should he need further time in a care home, I would be happy for him to return.
Reply from Lizzie Gurr, Marketing & Communications Officer at WoodlandsThank you for your review. It's been great to welcome your Dad to Woodlands for a short stay and we're pleased he's enjoyed our variety of activities. We look forward to welcoming you again in the future, and in the meantime, you're welcome to join us for lunch :)
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Review of

Woodlands

from Annie B (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was a last minute booking. Immediately upon walking in, I could see that this is a happy, homely place. All the staff I came in touch with were lovely. The food looked fabulous, which would make my dad happy. It is clean, comfortable and run by kind, caring staff. Will definitely use again. The
most important thing, of course, is that my dad was happy!
Reply from Lizzie Gurr, Communications & Marketing Officer at WoodlandsThank you for your 5* review! We were pleased to be able to accommodate your Dad, and are delighted you both are happy with our service, from the food and building to the care and cleanliness. We look forward to your Dad visiting or staying again
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Review of

Saxonwood

from C F (Daughter-in-law of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Calm, inviting atmosphere. Clean, bright room. Food selection excellent, all home made. Staff very obviously caring, compassionate and friendly. A lot of thoughtful effort goes into making each resident feel welcome and valued. Gentle coaxing with smiles and positivity from all staff at all times. A
very happy place to live with emphasis on bringing out the best in each day.
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Review of

Woodlands

from Barbara C (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care that mum receives here. The staff are kind and thoughtful, know the residents' likes and dislikes and all their individual needs. The activities are well thought out and relevant. The carers appear kind and sympathetic to the residents' needs. Very happy knowing mum is safe and
cared for.
Reply from Lizzie Gurr, Marketing & Communications Officer at WoodlandsThank you for your wonderful review. We're pleased to be able to give you peace of mind that your mum is safe and well cared for at Woodlands. Thank you for your kind feedback about our staff and activities.
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Review of

Woodlands

from C S (Mother of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have just had a review meeting which was comprehensive and highlighted how woodlands care staff put the residents foremost in their thoughts. Our family are over the moon with mum's care and would recommend any one looking for a happy, caring home for their loved ones to consider Woodlands.
Reply from Lizzie Gurr, Marketing & Communications Officer at WoodlandsThank you for your 5* review, we are delighted that you continue to be happy and satisfied with the care your mum receives.
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Review of

Saxonwood

from James D (Son of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 6 weeks now, and from the start she has been cared for really well. All of the staff have been so kind in helping her to settle in and involve her with activities that she really enjoys. She has made friends very quickly amongst the residents and the staff.
Reply from Lizzie Gurr, Marketing & Communications Officer at SaxonwoodThank you for your review. It's great to hear your mum has settled well into life at Saxonwood, has made friends and is enjoying the variety of daily activities.
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Review of

Saxonwood

from Jill F (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely, homely, and well-maintained care home surrounded by beautiful gardens. The staff are so welcoming and the management of the home is excellent. My Mum has advanced dementia, but she seems content, is very well cared for, and enjoys her food! She clearly likes the staff, who work hard
to make her feel comfortable and included. I really appreciate the relatives' meetings to keep us informed, and an excellent training session run by the Activities Manager to better understand dementia. I love the way that Saxonwood encourages other groups from the Battle community to engage with the residents - such as a very enjoyable intergenerational art session with local playgroup, primary and secondary school children held recently. Communal areas have recently been redecorated to a high standard, and the layout of the bright, comfortable lounge thoughtfully redesigned to facilitate a range of activities, rest and conversation. I am very happy that Mum is living at Saxonwood.
Reply from Lizzie Gurr, Marketing & Communications Officer at SaxonwoodThank you for your 5* review of Saxonwood, it's brilliant to hear your positive feedback and that your Mum enjoys the company and care of our fantastic staff team. Community connections are important to us, and we're pleased you enjoyed our most recent event. Thank you for your positive feedback about the new furniture and decorations in the lounge. It seems everyone is enjoying this space!
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Awards / Recognitions (2)

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