Sussex Housing & Care in East Sussex | 2 Care Homes

Review of
Woodlands
from Neil H (Son of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

My father has become a resident of Woodlands and I could not be more pleased with the home. The building is well maintained and kept clean. He really enjoys the food, which can be a challenge with him. All the staff are great. They are very caring and have endless patience. Highly recommended.

Reply from Lizzie Gurr, Marketing & Communications Officer at Woodlands

Thank you for your 5* review of Woodlands and recommendation of our super friendly and caring team and service. We're pleased your father has settled well and is enjoying the food - mealtimes are…read more

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Review of
Woodlands
from S S (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

My dad came for 2-week respite. He seems to have been happy and taken part in the activities. Should he need further time in a care home, I would be happy for him to return.

Reply from Lizzie Gurr, Marketing & Communications Officer at Woodlands

Thank you for your review. It's been great to welcome your Dad to Woodlands for a short stay and we're pleased he's enjoyed our variety of activities. We look forward to welcoming you again in the…read more

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Review of
Woodlands
from Annie B (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

This was a last minute booking. Immediately upon walking in, I could see that this is a happy, homely place. All the staff I came in touch with were lovely. The food looked fabulous, which would make my dad happy. It is clean, comfortable and run by kind, caring staff. Will definitely use again. The

most important thing, of course, is that my dad was happy!

Reply from Lizzie Gurr, Communications & Marketing Officer at Woodlands

Thank you for your 5* review! We were pleased to be able to accommodate your Dad, and are delighted you both are happy with our service, from the food and building to the care and cleanliness. We look…read more

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Review of
Saxonwood
from C F (Daughter-in-law of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

Calm, inviting atmosphere. Clean, bright room. Food selection excellent, all home made. Staff very obviously caring, compassionate and friendly. A lot of thoughtful effort goes into making each resident feel welcome and valued. Gentle coaxing with smiles and positivity from all staff at all times. A

very happy place to live with emphasis on bringing out the best in each day.

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Review of
Woodlands
from Barbara C (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

I cannot fault the care that mum receives here. The staff are kind and thoughtful, know the residents' likes and dislikes and all their individual needs. The activities are well thought out and relevant. The carers appear kind and sympathetic to the residents' needs. Very happy knowing mum is safe and

cared for.

Reply from Lizzie Gurr, Marketing & Communications Officer at Woodlands

Thank you for your wonderful review. We're pleased to be able to give you peace of mind that your mum is safe and well cared for at Woodlands. Thank you for your kind feedback about our staff and…read more

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Review of
Woodlands
from C S (Mother of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

We have just had a review meeting which was comprehensive and highlighted how woodlands care staff put the residents foremost in their thoughts. Our family are over the moon with mum's care and would recommend any one looking for a happy, caring home for their loved ones to consider Woodlands.

Reply from Lizzie Gurr, Marketing & Communications Officer at Woodlands

Thank you for your 5* review, we are delighted that you continue to be happy and satisfied with the care your mum receives.

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Review of
Saxonwood
from James D (Son of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident for 6 weeks now, and from the start she has been cared for really well. All of the staff have been so kind in helping her to settle in and involve her with activities that she really enjoys. She has made friends very quickly amongst the residents and the staff.

Reply from Lizzie Gurr, Marketing & Communications Officer at Saxonwood

Thank you for your review. It's great to hear your mum has settled well into life at Saxonwood, has made friends and is enjoying the variety of daily activities.

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Review of
Saxonwood
from Jill F (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

This is a lovely, homely, and well-maintained care home surrounded by beautiful gardens. The staff are so welcoming and the management of the home is excellent. My Mum has advanced dementia, but she seems content, is very well cared for, and enjoys her food! She clearly likes the staff, who work hard

to make her feel comfortable and included. I really appreciate the relatives' meetings to keep us informed, and an excellent training session run by the Activities Manager to better understand dementia. I love the way that Saxonwood encourages other groups from the Battle community to engage with the residents - such as a very enjoyable intergenerational art session with local playgroup, primary and secondary school children held recently. Communal areas have recently been redecorated to a high standard, and the layout of the bright, comfortable lounge thoughtfully redesigned to facilitate a range of activities, rest and conversation. I am very happy that Mum is living at Saxonwood.

Reply from Lizzie Gurr, Marketing & Communications Officer at Saxonwood

Thank you for your 5* review of Saxonwood, it's brilliant to hear your positive feedback and that your Mum enjoys the company and care of our fantastic staff team. Community connections are important…read more

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Review of
Saxonwood
from Paul B (Son of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

My mother( who has been a resident in Saxonwood for almost thirteen years) recently celebrated her 100th birthday. I had originally booked a local restaurant for a gathering of family and friends, but the venue cancelled this a week later. As it transpired, this was highly fortuitous, because the team

at Saxonwood stepped in and accommodated us all.
The level of service and quality of food were beyond what we would have otherwise received and the care and attention lavished upon us all was incomparable.
Every member of staff, whatever their role, made everyone feel so welcome, for which I am eternally grateful.
Special thanks to chef and her brigade!

Reply from Lizzie Gurr, Marketing & Communications Officer at Saxonwood

Thank you for your wonderful 5* review. It was a delight to host your Mother's 100th birthday and our staff team and residents enjoyed celebrating with her and all of your family. We sang, we danced,…read more

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Review of
Saxonwood
from Dominic P (Stepson of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

A lovely sunny and warm weekend in the lounge, visiting Saturday afternoon and Sunday Morning, he was quite relaxed and content. The afternoon visit was more laid back, chatting a little with the resident, then several of the others and one other visitor. Things picked up with tea and dinner, so I left

to go and cook mine. Sunday ... and he was deep in the observer... and a hot chocolate. The county life and history magazines were welcomed but more important matters no dust prevailed! It was time for lunch and he was hungry and so was I a little peckish, so away to cook my own lunch after a good visit.

Reply from Lizzie Gurr, Communications & Marketing Officer at Saxonwood

Thank you for your review, it's great to hear about the time you spent with your Step Dad at Saxonwood, and how you felt comfortable to visit and spend time in our communal spaces, together with…read more

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Review of
Woodlands
from Don D (Husband of Resident) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

Early days, but things seem to be settling well.

Reply from Lizzie Gurr, Marketing & Communications Officer at Woodlands

Thank you for your 5* review, we're pleased your loved one is settling well into life at Woodlands.

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Review of
Saxonwood
from A R (Sister of Resident) published on 23 January 2025 Submitted via Postal Card • Report

Overall Experience

Saxonwood had been referred to us by several people as a warm, happy place with excellent care. I have not been disappointed. Since my sister moved in she has been treated with the utmost respect. She has complex needs but always feels supported and included in all activities etc. My sister is happy

and secure here.

Reply from Lizzie Gurr, Communications Executive at Saxonwood

Thank you for this brilliant review. It's great to hear how happy and content your sister is at Saxonwood and how you are also pleased with our service.

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Review of
Woodlands
from A H (Son of Resident) published on 22 January 2025 Submitted via Postal Card • Report

Overall Experience

My Mother is a resident of Woodlands Care Home. I visit often with my wife. The care home is good in all care, activities, and safety/security and satisfactory in all other areas. It seems well managed and the staff are fine. I would like to see more care staff and perhaps more individual choices of

food.

Reply from Lizzie Gurr, Marketing and Communications Officer at Woodlands

Thank you for your review and feedback. It's great you visit regularly with our open visiting hours, and that you think our care, activities, safety and management is good. We have noted areas where…read more

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Review of
Saxonwood
from D K (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

A very welcoming care home. My mum spent a short respite break at Saxonwood and the staff made her feel very much at home and special.
The building, especially the lounge, is bright and airy and her room was very comfortable and easily accessible.

Reply from Lizzie Gurr, Communications & Engagement Officer at Saxonwood

Thank you for your 5* review. We're pleased your Mum enjoyed her stay at Saxonwood and felt at home. You're welcome to come and join an activity or lunch, if you'd like to keep in touch. Just drop us…read more

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Review of
Saxonwood
from S D (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card • Report

Overall Experience

Saxonwood Care Home is a haven for my Mum. She is warm and well cared for by genuinely kind staff. The food is specially prepared for her and as she says she doesn't have to shop, cook, or wash up, she just has to eat!
She is a joy to visit because she is so glad of this place.

Reply from Lizzie Gurr, Communications & Engagement Officer at Saxonwood

Thank you for your review. We welcome people to Saxonwood with open arms, like a big family and it's brilliant to hear how at home your Mum feels and that you enjoy visiting and spending quality time…read more

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Review of
Woodlands
from T O (Daughter of Resident) published on 27 December 2024 Submitted via Website • Report

Overall Experience

Mum had been at Woodlands since February 2020 and was well cared for despite being a little bit fussy. Nothing was too much trouble for the care staff. In September she became unwell and didn't want to go to hospital. She passed away at Woodlands under the care of the capable and lovely staff. Myself

and my sister were glad that her wishes were listened to and we were grateful for the care that she received. She left this world in a peaceful place. Thank you all.

Reply from Lizzie Gurr, Marketing & Communications Executive at Woodlands

Thank you for your kind review. We're pleased you found our care staff attentive and friendly, and we understand the importance of wishes at the end of a life, we're pleased we were able to support…read more

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Review of
Saxonwood
from Kevan C (Son of Resident) published on 19 December 2024 Submitted via Website • Report

Overall Experience

I cannot give a high enough recommendation for Saxonwood.
The level of care, respect and integrity given to residents by all the extremely attentive and diligent members of staff is the level many other care homes should aspire to.

Reply from Lizzie Gurr, Communications & Engagement Officer at Saxonwood

We're blown away by your 5* review and are happy to read your wonderful words about our service to residents at Saxonwood. Thank you.

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Review of
Saxonwood
from June C (Wife of Resident) published on 31 October 2024 Submitted via Postal Card • Report

Overall Experience

Saxonwood Care Home staff and facilities are very good as are the food, drinks and the rooms are lovely. All in all a very nice place for respite care and residential care.

Reply from Lizzie Gurr, Communications & Engagement Officer at Saxonwood

Thank you for reviewing Saxonwood, and sharing your thoughts about our homemade food, our staff team, and our facilities. We're pleased you are happy with our home.

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Review of
Woodlands
from R J (Stepson of Resident) published on 24 September 2024 Submitted via Postal Card • Report

Overall Experience

Fantastic staff who so obviously care for the residents. Today's sing-along was lovely and just right. The residents all took part and has lots of fun.

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thank you for your review, we love a sing-along and it was great to welcome you to join us! We agree our staff team are all fantastic.

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Review of
Woodlands
from H J (Mother-in-law of Resident) published on 11 July 2024 Submitted via Postal Card • Report

Overall Experience

Staff are always so helpful and caring of all residents. Very happy with the home.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review of Woodlands and it's great to hear your thoughts about our staff being helpful and caring. We'll share this with our team! Thank you.

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Care Homes Owned by Sussex Housing & Care in East Sussex

Sussex Housing & Care Locations in East Sussex (2)

Sussex Housing & Care Reviews in East Sussex (156)

Woodlands

Woodlands

Woodlands

Saxonwood

Woodlands

Woodlands

Saxonwood

Saxonwood

Saxonwood

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Woodlands

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Woodlands

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