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Care Home Owned by Sussex Housing & Care in West Sussex

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sussex Housing & Care in West Sussex

Only the locations & reviews in West Sussex for Sussex Housing & Care are showing below.

View the details of all 3 locations (with 247 reviews) owned by Sussex Housing & Care

Sussex Housing & Care Locations in West Sussex (1)

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1 Care Home owned by Sussex Housing & Care in West Sussex
Oakwood Court

Amberley Close, Haywards Heath RH16 4BG 

9.8 92 reviews
"My father in law has been there for a year and I'm pleased to say the whole experience so far has been a very positive one; everyone is so…"   Read all 92 reviews
Location Type Care Home

Oakwood Court care home is one of the most homely and friendly around and they welcome people with open arms, like a big family. Their focus is on brighter living, so every day they bring a ray of sunshine to their residents. Their seven day a week sunny… Read more about Oakwood Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 35 Rooms from £1,162 / week

Sussex Housing & Care Reviews in West Sussex (92)

9.8

Sussex Housing & Care has a Group Review Score of 9.8 (9.769) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sussex Housing & Care must have a Review Score.

Overall Experience
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Review of

Oakwood Court

from David B (Son of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oakwood Court is a very friendly, welcoming care home. The staff are amazing and nothing is too much trouble. Dad has settled in here so well. The events and daily activities are very well done and keep him well stimulated. We are kept well informed and up to date on all goings on through regular emails
and social media posts.
Reply from Lizzie Gurr, Communications & Marketing Officer at Oakwood Court

Thank you for your 5* review and feedback about the wonderful care team, great communication with families and the stimulating activities we provide.

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Review of

Oakwood Court

from P W (Son of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding home. Care is excellent. Feels like an extended family.
Reply from Lizzie Gurr, Communications & Marketing Officer at Oakwood Court

Thank you for your review. It's brilliant to hear you think our care is excellent and we love welcoming family and visitors to Oakwood Court with big open arms like part of the family!

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Review of

Oakwood Court

from T W (Son of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Oakland Court for a number of years. I have always found the staff to be friendly and approachable. I am pleased that my mother is happy and well looked after.
Reply from Lizzie Gurr, Communications & Marketing Officer at Oakwood Court

Thank you for your review, we're pleased to give you peace of mind that your mother is happy and well looked after.

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Review of

Oakwood Court

from Jenny B (Daughter-in-law of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law has been there for a year and I'm pleased to say the whole experience so far has been a very positive one; everyone is so kind and caring. They seem to have so many activities which always seems to bring out the fun in the residents.
Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thank you for your brilliant review. We're pleased your experience of moving you father in law to Oakwood Court has been positive and you find our team kind and caring. Our sunny moments activity programme has something for everyone and is tailored to residents' hobbies and interests, it's great to see residents having fun!

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Review of

Oakwood Court

from Andrew L (Son-in-law of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oakwood is a very caring environment, staffed by empathetic and caring carers and admin people. I am often impressed when I see the interactions between the staff and my mother-in-law. It is also a safe environment for residents and the special events put on by staff are a credit to the home.
Reply from Lizzie Gurr, Communications& Marketing Officer at Oakwood Court

Thank you for your 5* review. It's wonderful to hear about your positive view of our whole care team, including our admin and management. We're pleased you are impressed with the meaningful conversations and interactions and also the safe environment. As you know, we do love a party and getting everyone together!

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Review of

Oakwood Court

from Sally L (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is so well looked after at Oakwood Court. All staff are kind and friendly. They treat mum with dignity and make her visitors welcome. The home is bright and clean and food is good.
Reply from Lizzie Gurr, Communications & Marketing Officer at Oakwood Court

Thank you for your review and complimentary words about our staff and the way we care for your mum and the service we provide at Oakwood Court.

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Review of

Oakwood Court

from Sharon C (Ex Family Member) published on 14 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to say that during my visit staff were very kind, attentive, friendly and engaging at all times, with all Residents as well as us. The surroundings are comfortable, very clean ( but there was one toilet without a light functioning that could have been marked as out of action, rather than
allow Residents to get halfway in before we discovered this!) We were told the maintenance person was off this week, and were waiting for their return. Staff were very warm and friendly with us, ensuring we had drinks being a very hot day as well as the Residents, and when we asked for support with our family member were available immediately ( Thank you Gill) and interacted with dignity and respect, gaining consent at all times. It was a great shame that afternoon tea did not come with the same lovely treats as our relative is gluten free, just a dry old biscuit and no choice with that, it was all that was on offer. Other Residents had a choice of homemade cakes, so sad to see.
Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood Court

Thank you for your review . We're pleased to hear you found our staff to be kind, attentive, and respectful to everyone. Your kind words about the warmth and professionalism of our team, especially Gill, mean a great deal and will certainly be shared with them. We apologise for the inconvenience caused by the light not working in the toilet. Our team hadn't been made aware of this fault at the time of your visit, and so fixed the problem soon after it was reported. Your feedback about the gluten-free refreshment is important to us. We're sorry that on this occasion there wasn't a gluten free cake available. We cater for a variety of dietary requirements and usually have cakes for everyone, we will improve this going forward. Thank you again for your thoughtful and constructive feedback. We hope to welcome you again soon.

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Review of

Oakwood Court

from A R (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been with Oakwood Court since July 2023. (She has now moved on due to extra nursing needs.) During her time with Aokwood, she was always treated with kindness, patience, dignity and respect by all of the wonderful team there. Nothing is too much trouble and things are dealt with expeditiously.
Communication is consistently clear and all staff are approachable. Knowing she was so well looked after gave me peace of mind. Thank you to all at Oakwood!
Reply from Lizzie Gurr, Marketing and Communications Officer at Oakwood Court

Thank you for your kind words about our wonderful care team and our service. We're pleased you were able to have peace of mind whilst your Mum lived at Oakwood Court and our core values shone through in the care we provide.

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Review of

Oakwood Court

from J M (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was with Oakwood for 5 years. She struggled to settle due to her Alzheimer's/dementia and the home was so supportive during that time. We found the staff to be friendly and caring throughout. As Mum's dementia progressed I felt reassured that she was being well cared for. The home was always spotless
and light and airy and most importantly full of life. We sat by Mum's bedside for many hours in her final 9 days and were so impressed with the care and dignity shown to Mum and also for us. Nothing was too much trouble and if you have to make the difficult decision of care for your loved one. I would not hesitate to recommend Oakwood. Thank you!
Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood Court

Thank you for your review and kind words about our care team, we're pleased you felt supported throughout the time your Mum was with us, you are all part of the Oakwood Court family! Thank you for recommending Oakwood Court.

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Review of

Oakwood Court

from Jackie F (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
At 91 years old our mother recently came to the decision that she could no longer carry on living independently. She wanted more help and above all companionship. Having visited a few care homes, the moment she walked into Oakwood Court she knew this was where she wanted to be. From the outset everyone
involved couldn't have been more friendly and accommodating and have gone out of their way to help ensure a stress free transition. Nothing has been too much trouble. Her needs and wishes are sought and acted upon by everyone and Steve, the wonderful handyman, has done all he can to ensure her room is as cosy, comfortable and homely as can be. We were also impressed with how a recent medical situation was dealt with quickly and efficiently. What we her daughters always imagined would be a difficult time, has proved anything but. In just a few weeks, our mother has settled in, is happy and feels very safe and secure in her new home. Maybe the delicious food she enjoys plays a part too.
Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood Court

Thank you for your review. We're so pleased that moving your mum to Oakwood Court has been a more positive experience than you firstly imagined moving to a care home would be like, and that our brilliant team have helped her to feel at home and settle in well. We understand how stressful and anxious finding a care home can be and we strive yo do everything we can to help make the process easier. We hope you continue to get peace of mind and enjoy visiting your Mum.

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Review of

Oakwood Court

from A M (Son of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is home from home and a lovely, friendly, community with great staff. It is always welcoming with many smiling faces no matter what scenarios they are facing. Food and activities are always to a good standard.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your 5* review, it's fabulous to hear you think Oakwood Court is homely and has a friendly community.

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Review of

Oakwood Court

from D B (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home excellent, although my mum has not taken advantage of the great activities. the staff are very friendly. I would happily recommend this to people.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your review. It's brilliant to hear you think Oakwood Court is excellent. We understand that everyone has their own preferences so our Sunny Moments club activities are planned to cater for a variety of interests, and we also enjoy spending time on a one-to-one basis with residents.

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Review of

Oakwood Court

from J R (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the 2 years my mother was looked after very well, I think she enjoyed her time here. As a family, we had no problems with her care. She has now sadly passed away.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your 5* review. We are pleased your mother had an enjoyable stay at Oakwood Court during the years she was with us, and you thought her care was good. We were saddened your mother passed away. Thank you for completing a review for us and keeping in touch.

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Review of

Oakwood Court

from A V (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team are amazing. Loving, fun and very professional. They go above and beyond to help my mum feel welcome, safe and happy.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

A wonderful 5* review thank you very much for sharing. We put residents at the heart of everything we do and it's lovely to see this shine through in your comments. Thank you.

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Review of

Oakwood Court

from J M (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One member of staff is fabulous.
The staff are lovely.
Food and facilities are very good.
Love the bright, open space, and the care home is just what we need for our mum - she's very happy here.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your review. We're pleased your mum is happy living at Oakwood Court and our purpose-built home is bright, airy and easy to get around. We agree, our brilliant care team are fabulous!

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Review of

Oakwood Court

from Tony D (Son of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakwood Court has been a wonderful home for my mother. My siblings and I visited Mum several times a week and we were always met with a friendly welcome and offered a cup of tea. I know Mum also appreciated the warm and friendly atmosphere at Oakwood. The food was consistently good and as Mum became
frailer and less able to look after herself, there was always help at hand. Medical requirements were also met which was so helpful for us who had been handling Mum's meds for the years leading up to her move to Oakwood. Choosing a care home requires a lot of thought but if I was choosing again with the knowledge I now have, I'd definitely pick Oakwood for a second time.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your review and kind words. We're pleased you, your Mum and family felt supported by our caring team and welcomed when you visited, as well as having peace of mind that your Mum's medication requirements were met. Thank you for recommending Oakwood Court.

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Review of

Oakwood Court

from Sarah M (Daughter of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited Mum on Mother's Day. A lovely afternoon tea was laid on for all guests and residents - delicious! Tables were decorated beautifully, and the staff mingling with all. I always feel very welcome when I visit Oakwood. Mum is very, very well cared for. Thank you.
Reply from Lizzie Gurr, Communication and Engagement Officer at Oakwood Court

We love a party, and it was brilliant to see residents spending quality time with family on Mother's Day. We're pleased you feel welcome when you visit Oakwood Court. Thank you for your review.

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Review of

Oakwood Court

from Colin D (Brother of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oakwood is an excellent home who take great care of my sister who is suffering from Parkinson's disease. The atmosphere is always happy and the staff always have a smile - a winning combination.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your review. We love our winning combination of happy residents and staff!

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Review of

Oakwood Court

from David R (Husband of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The day my wife first went home, we had a big welcome banner and a goody hamper in the room. She felt at home very quickly, and all the carers were very attentive at all times. The management was always ready to help with any problems. The home was very clean and the food was excellent.


I would highly

recommend Oakwood Court Care Home as the care is excellent.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your excellent review. We're pleased your wife settled in well and quickly made Oakwood Court her new home. Our team puts residents at the heart of everything they do and we're happy to hear you'd recommend us. Thank you.

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Review of

Oakwood Court

from Danielle S (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I viewed 11 homes for my 90 year-old mother before choosing Oakwood Court and after nearly a year, I know we made the right choice! The home is run by a housing association and the professionalism shows. It is purpose-built so the bedrooms are roomy and have their own bathrooms. The communal areas are
homely but dignified, and everything is spotlessly clean. There is a proper kitchen with fresh meals and homemade cakes every day. The hospitality is great, with regular invites to social events and activities. All the staff at every level have been friendly and welcoming and staff turnover seems low. I'm particularly impressed by the healthcare support. The senior carers communicate regularly with me and respond quickly to any changes or concerns. Since moving in Mum has become less anxious, her eating, hydration and mobility have improved, and she is more confident about joining in and trying new things - so all in all I think Oakwood is doing an amazing job!
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your wonderful review of our service at Oakwood Court, including our catering, management, staff, activities and building. It's great to hear how your Mum's health and wellbeing has improved since living in our home. Thank you for sharing your review.

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Awards / Recognitions (2)

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