Sussex Housing & Care in West Sussex | 1 Care Home

Review of
Oakwood Court
from Sharon C (Ex Family Member) published on 14 July 2025

Submitted via Website • Report

Overall Experience

I would like to say that during my visit staff were very kind, attentive, friendly and engaging at all times, with all Residents as well as us. The surroundings are comfortable, very clean ( but there was one toilet without a light functioning that could have been marked as out of action, rather than

allow Residents to get halfway in before we discovered this!) We were told the maintenance person was off this week, and were waiting for their return. Staff were very warm and friendly with us, ensuring we had drinks being a very hot day as well as the Residents, and when we asked for support with our family member were available immediately ( Thank you Gill) and interacted with dignity and respect, gaining consent at all times. It was a great shame that afternoon tea did not come with the same lovely treats as our relative is gluten free, just a dry old biscuit and no choice with that, it was all that was on offer. Other Residents had a choice of homemade cakes, so sad to see.

Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood Court

Thank you for your review . We're pleased to hear you found our staff to be kind, attentive, and respectful to everyone. Your kind words about the warmth and professionalism of our team, especially Gill, mean a great deal and will certainly be shared with them. We apologise for the inconvenience caused by the light not working in the toilet. Our team hadn't been made aware of this fault at the time of your visit, and so fixed the problem soon after it was reported. Your feedback about the gluten-free refreshment is important to us. We're sorry that on this occasion there wasn't a gluten free cake available. We cater for a variety of dietary requirements and usually have cakes for everyone, we will improve this going forward. Thank you again for your thoughtful and constructive feedback. We hope to welcome you again soon.

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Review of
Oakwood Court
from A R (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been with Oakwood Court since July 2023. (She has now moved on due to extra nursing needs.) During her time with Aokwood, she was always treated with kindness, patience, dignity and respect by all of the wonderful team there. Nothing is too much trouble and things are dealt with expeditiously.

Communication is consistently clear and all staff are approachable. Knowing she was so well looked after gave me peace of mind. Thank you to all at Oakwood!

Reply from Lizzie Gurr, Marketing and Communications Officer at Oakwood Court

Thank you for your kind words about our wonderful care team and our service. We're pleased you were able to have peace of mind whilst your Mum lived at Oakwood Court and our core values shone through in the care we provide.

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Review of
Oakwood Court
from J M (Daughter of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum was with Oakwood for 5 years. She struggled to settle due to her Alzheimer's/dementia and the home was so supportive during that time. We found the staff to be friendly and caring throughout. As Mum's dementia progressed I felt reassured that she was being well cared for. The home was always spotless

and light and airy and most importantly full of life. We sat by Mum's bedside for many hours in her final 9 days and were so impressed with the care and dignity shown to Mum and also for us. Nothing was too much trouble and if you have to make the difficult decision of care for your loved one. I would not hesitate to recommend Oakwood. Thank you!

Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood Court

Thank you for your review and kind words about our care team, we're pleased you felt supported throughout the time your Mum was with us, you are all part of the Oakwood Court family! Thank you for recommending Oakwood Court.

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Review of
Oakwood Court
from Jackie F (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

At 91 years old our mother recently came to the decision that she could no longer carry on living independently. She wanted more help and above all companionship. Having visited a few care homes, the moment she walked into Oakwood Court she knew this was where she wanted to be. From the outset everyone

involved couldn't have been more friendly and accommodating and have gone out of their way to help ensure a stress free transition. Nothing has been too much trouble. Her needs and wishes are sought and acted upon by everyone and Steve, the wonderful handyman, has done all he can to ensure her room is as cosy, comfortable and homely as can be. We were also impressed with how a recent medical situation was dealt with quickly and efficiently. What we her daughters always imagined would be a difficult time, has proved anything but. In just a few weeks, our mother has settled in, is happy and feels very safe and secure in her new home. Maybe the delicious food she enjoys plays a part too.

Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood Court

Thank you for your review. We're so pleased that moving your mum to Oakwood Court has been a more positive experience than you firstly imagined moving to a care home would be like, and that our brilliant team have helped her to feel at home and settle in well. We understand how stressful and anxious finding a care home can be and we strive yo do everything we can to help make the process easier. We hope you continue to get peace of mind and enjoy visiting your Mum.

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Review of
Oakwood Court
from A M (Son of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

The home is home from home and a lovely, friendly, community with great staff. It is always welcoming with many smiling faces no matter what scenarios they are facing. Food and activities are always to a good standard.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your 5* review, it's fabulous to hear you think Oakwood Court is homely and has a friendly community.

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Review of
Oakwood Court
from D B (Daughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

I have found the home excellent, although my mum has not taken advantage of the great activities. the staff are very friendly. I would happily recommend this to people.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your review. It's brilliant to hear you think Oakwood Court is excellent. We understand that everyone has their own preferences so our Sunny Moments club activities are planned to cater for a variety of interests, and we also enjoy spending time on a one-to-one basis with residents.

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Review of
Oakwood Court
from J R (Daughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

For the 2 years my mother was looked after very well, I think she enjoyed her time here. As a family, we had no problems with her care. She has now sadly passed away.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your 5* review. We are pleased your mother had an enjoyable stay at Oakwood Court during the years she was with us, and you thought her care was good. We were saddened your mother passed away. Thank you for completing a review for us and keeping in touch.

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Review of
Oakwood Court
from A V (Daughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

The care team are amazing. Loving, fun and very professional. They go above and beyond to help my mum feel welcome, safe and happy.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

A wonderful 5* review thank you very much for sharing. We put residents at the heart of everything we do and it's lovely to see this shine through in your comments. Thank you.

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Review of
Oakwood Court
from J M (Daughter of Resident) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience

One member of staff is fabulous.
The staff are lovely.
Food and facilities are very good.
Love the bright, open space, and the care home is just what we need for our mum - she's very happy here.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your review. We're pleased your mum is happy living at Oakwood Court and our purpose-built home is bright, airy and easy to get around. We agree, our brilliant care team are fabulous!

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Review of
Oakwood Court
from Tony D (Son of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience

Oakwood Court has been a wonderful home for my mother. My siblings and I visited Mum several times a week and we were always met with a friendly welcome and offered a cup of tea. I know Mum also appreciated the warm and friendly atmosphere at Oakwood. The food was consistently good and as Mum became

frailer and less able to look after herself, there was always help at hand. Medical requirements were also met which was so helpful for us who had been handling Mum's meds for the years leading up to her move to Oakwood. Choosing a care home requires a lot of thought but if I was choosing again with the knowledge I now have, I'd definitely pick Oakwood for a second time.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your review and kind words. We're pleased you, your Mum and family felt supported by our caring team and welcomed when you visited, as well as having peace of mind that your Mum's medication requirements were met. Thank you for recommending Oakwood Court.

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Review of
Oakwood Court
from Terry W (Son of Resident) published on 3 April 2024

Submitted via Postal Card • Report

Overall Experience

I have always found the staff at Oakwood Court to be very helpful and caring.
It gives me a great deal of peace of mind to know that my mother is being cared for and that she is happy.

Reply from Lizzie Gurr, Communication and Engagement Officer at Oakwood Court

Thank you for your review. It's good to know we're able to give you peace of mind that your mother is settled and happy living at Oakwood Court and is well cared for by our friendly and experienced team.

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Review of
Oakwood Court
from Sarah M (Daughter of Resident) published on 3 April 2024

Submitted via Postal Card • Report

Overall Experience

Visited Mum on Mother's Day. A lovely afternoon tea was laid on for all guests and residents - delicious! Tables were decorated beautifully, and the staff mingling with all. I always feel very welcome when I visit Oakwood. Mum is very, very well cared for. Thank you.

Reply from Lizzie Gurr, Communication and Engagement Officer at Oakwood Court

We love a party, and it was brilliant to see residents spending quality time with family on Mother's Day. We're pleased you feel welcome when you visit Oakwood Court. Thank you for your review.

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Review of
Oakwood Court
from Colin D (Brother of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience

Oakwood is an excellent home who take great care of my sister who is suffering from Parkinson's disease. The atmosphere is always happy and the staff always have a smile - a winning combination.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your review. We love our winning combination of happy residents and staff!

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Review of
Oakwood Court
from David R (Husband of Resident) published on 28 November 2023

Submitted via Postal Card • Report

Overall Experience

The day my wife first went home, we had a big welcome banner and a goody hamper in the room. She felt at home very quickly, and all the carers were very attentive at all times. The management was always ready to help with any problems. The home was very clean and the food was excellent.

I would highly

recommend Oakwood Court Care Home as the care is excellent.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your excellent review. We're pleased your wife settled in well and quickly made Oakwood Court her new home. Our team puts residents at the heart of everything they do and we're happy to hear you'd recommend us. Thank you.

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Review of
Oakwood Court
from Danielle S (Daughter of Resident) published on 11 October 2023

Submitted via Website • Report

Overall Experience

I viewed 11 homes for my 90 year-old mother before choosing Oakwood Court and after nearly a year, I know we made the right choice! The home is run by a housing association and the professionalism shows. It is purpose-built so the bedrooms are roomy and have their own bathrooms. The communal areas are

homely but dignified, and everything is spotlessly clean. There is a proper kitchen with fresh meals and homemade cakes every day. The hospitality is great, with regular invites to social events and activities. All the staff at every level have been friendly and welcoming and staff turnover seems low. I'm particularly impressed by the healthcare support. The senior carers communicate regularly with me and respond quickly to any changes or concerns. Since moving in Mum has become less anxious, her eating, hydration and mobility have improved, and she is more confident about joining in and trying new things - so all in all I think Oakwood is doing an amazing job!

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your wonderful review of our service at Oakwood Court, including our catering, management, staff, activities and building. It's great to hear how your Mum's health and wellbeing has improved since living in our home. Thank you for sharing your review.

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Review of
Oakwood Court
from Katrina G (Niece of Resident) published on 19 September 2023

Submitted via Website • Report

Overall Experience

The home and the carers are all very good and go over and above with their caring. The home has a homely feel, all residents look happy and well cared for. I would recommend this care facility highly.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your brilliant review and recommendation. We agree, our team puts residents at the heart of everything they do and are simply wonderful!

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Review of
Oakwood Court
from Jacqui M (Daughter of Resident) published on 11 August 2023

Submitted via Postal Card • Report

Overall Experience

Very happy with all aspects of care.
My father is very well cared for and feels that this home was an excellent choice.
Food is always fresh, homecooked and variety of choices.
Cannot recommend highly enough.

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Review of
Oakwood Court
from Kate H (Daughter of Resident) published on 17 May 2023

Submitted via Postal Card • Report

Overall Experience

One member of staff... an absolute star! Couldn't do enough for Dad. Really helpful with bed issues.
One lady... made Dad happy by getting his tea right... a small thing, but really important.
The administrator... communicates really well and is kind and friendly. Very supportive of the family.
The

big room is much nicer.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your review; we totally agree, it's the small things that can be really important, and everyone has their own preferences! We're pleased you find our staff team helpful and supportive. It's great to hear your feedback; thank you.

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Review of
Oakwood Court
from Frankie W (Daughter-in-law of Resident) published on 7 February 2023

Submitted via Website • Report

Overall Experience

The staff are so kind and open in communication towards the family. We feel that our parent is in caring and professional hands. We were recommended Oakwood Court by friends, and we would definitely recommend it to others!

Reply from Lizzie Gurr, Communication and engagement officer at Oakwood Court

We're pleased your family feel involved and updated about the care of your parent. Thank you for recommending Oakwood Court and for you're lovely review.

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Review of
Oakwood Court
from Lynnette M (Daughter of Resident) published on 2 February 2023

Submitted via Website • Report

Overall Experience

When Mum went into Oakwood Court a year ago, she was very low. She'd given up with life. In just a few months, with the help and support at Oakwood Court, her spirits raised, and her health improved mentally and physically. The carers are so kind, and every detail of Mum's needs is covered. She's happy

now, and our family always feel welcome when we visit.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

It's amazing to hear your review and how we've been able to give your mum a brighter life at Oakwood Court. It's good to hear attention is made to all the little details, and providing a personalised care service is important to us. It's great you feel welcome when you visit. Thank you.

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