Sussex Housing & Care in West Sussex | 1 Care Home

Review of
Oakwood Court
from Alan M (Son of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

Christmas party at Oakwood Court. The event was extremely well organised for residents and their families. Staff and entertainment was excellent and as usual the food was 1st class.

Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood CourtThank you for your fantastic review. We're pleased you had a brilliant time at our Christmas party! It was great to see so many friends and relatives join in the fun with our residents and staff!

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Review of
Oakwood Court
from P D (Sister of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

We had a wonderful Christmas party at Oakwood. All the staff were welcoming and helpful and very caring to the residents. Recently we brought friends to visit my sister and their reaction was - they have never visited such a lovely care home as it is at Oakwood Court. One of the visitors is a retired

nurse and she was overwhelmed with the comfort, cleanliness and friendliness of Oakwood and the staff. Well done all.

Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood CourtThank you for your 5* review and sharing your enjoyment at our Christmas party. It's great to hear positive feedback from relatives and also from those who worked in care, acknowledging how we put residents at the heart of everything we do. Thank you!

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Review of
Oakwood Court
from Vanessa S (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

Having now spent one year at Oakwood Court, Mum has been very happy and appreciates all the help and support she has received from all the lovely carers. She obviously feels safe and secure here and we (her daughters) continue to be impressed by the staff who often seem to go above and beyond to help

her.

Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood CourtThank you for your review and kind comments about staff going the extra mile and how content and happy your Mum is living at Oakwood Court and the peace of mind you and your sister get with her living in our home.

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Review of
Oakwood Court
from S W (Son of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

Always have a good experience with staff being supportive.

Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood CourtThank you for your review and it's great to hear you have a good experience at Oakwood Court and find our staff supportive to residents and families.

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Review of
Oakwood Court
from Cindy J (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

A lovely home, staff appear caring & helpful, mum is here for respite and appears well and happy. We attended xmas party today (12/12/25) which was well organised and appropriate for the people living here. Staff looked after residents and there familys. Entertainment was good.

Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood CourtThank you for your review and kind comments about our staff. We are pleased you enjoyed the Oakwood Court Christmas Party and found it to be well organised, we enjoy a party and bringing family and friends together with our residents!

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Review of
Oakwood Court
from Robert C (Son of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been in the care of Oakwood Court for over four years now, and they have provided excellent care throughout. They have also adapted the care to take care of her deterioration due to Alzheimer's. They have done a great job in what can sometimes be challenging circumstances, our family are

very grateful knowing that our mother is in safe hands.

Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood CourtThank you for your review. It's great to hear you're pleased with our service over the last four years and how we've accommodated and adapted our care to meet your Mum's needs. We pride ourselves on being a dementia friendly community and supporting residents to live well with dementia.

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Review of
Oakwood Court
from David B (Son of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

Oakwood Court is a very friendly, welcoming care home. The staff are amazing and nothing is too much trouble. Dad has settled in here so well. The events and daily activities are very well done and keep him well stimulated. We are kept well informed and up to date on all goings on through regular emails

and social media posts.

Reply from Lizzie Gurr, Communications & Marketing Officer at Oakwood CourtThank you for your 5* review and feedback about the wonderful care team, great communication with families and the stimulating activities we provide.

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Review of
Oakwood Court
from P W (Son of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

Outstanding home. Care is excellent. Feels like an extended family.

Reply from Lizzie Gurr, Communications & Marketing Officer at Oakwood CourtThank you for your review. It's brilliant to hear you think our care is excellent and we love welcoming family and visitors to Oakwood Court with big open arms like part of the family!

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Review of
Oakwood Court
from T W (Son of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Oakland Court for a number of years. I have always found the staff to be friendly and approachable. I am pleased that my mother is happy and well looked after.

Reply from Lizzie Gurr, Communications & Marketing Officer at Oakwood CourtThank you for your review, we're pleased to give you peace of mind that your mother is happy and well looked after.

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Review of
Oakwood Court
from Jenny B (Daughter-in-law of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

My father in law has been there for a year and I'm pleased to say the whole experience so far has been a very positive one; everyone is so kind and caring. They seem to have so many activities which always seems to bring out the fun in the residents.

Reply from Lizzie Gurr, Communications Executive at Oakwood CourtThank you for your brilliant review. We're pleased your experience of moving you father in law to Oakwood Court has been positive and you find our team kind and caring. Our sunny moments activity programme has something for everyone and is tailored to residents' hobbies and interests, it's great to see residents having fun!

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Review of
Oakwood Court
from Andrew L (Son-in-law of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

Oakwood is a very caring environment, staffed by empathetic and caring carers and admin people. I am often impressed when I see the interactions between the staff and my mother-in-law. It is also a safe environment for residents and the special events put on by staff are a credit to the home.

Reply from Lizzie Gurr, Communications& Marketing Officer at Oakwood CourtThank you for your 5* review. It's wonderful to hear about your positive view of our whole care team, including our admin and management. We're pleased you are impressed with the meaningful conversations and interactions and also the safe environment. As you know, we do love a party and getting everyone together!

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Review of
Oakwood Court
from Sally L (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum is so well looked after at Oakwood Court. All staff are kind and friendly. They treat mum with dignity and make her visitors welcome. The home is bright and clean and food is good.

Reply from Lizzie Gurr, Communications & Marketing Officer at Oakwood CourtThank you for your review and complimentary words about our staff and the way we care for your mum and the service we provide at Oakwood Court.

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Review of
Oakwood Court
from Sharon C (Ex Family Member) published on 14 July 2025 Submitted via Website • Report

Overall Experience

I would like to say that during my visit staff were very kind, attentive, friendly and engaging at all times, with all Residents as well as us. The surroundings are comfortable, very clean ( but there was one toilet without a light functioning that could have been marked as out of action, rather than

allow Residents to get halfway in before we discovered this!) We were told the maintenance person was off this week, and were waiting for their return. Staff were very warm and friendly with us, ensuring we had drinks being a very hot day as well as the Residents, and when we asked for support with our family member were available immediately ( Thank you Gill) and interacted with dignity and respect, gaining consent at all times. It was a great shame that afternoon tea did not come with the same lovely treats as our relative is gluten free, just a dry old biscuit and no choice with that, it was all that was on offer. Other Residents had a choice of homemade cakes, so sad to see.

Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood CourtThank you for your review . We're pleased to hear you found our staff to be kind, attentive, and respectful to everyone. Your kind words about the warmth and professionalism of our team, especially Gill, mean a great deal and will certainly be shared with them. We apologise for the inconvenience caused by the light not working in the toilet. Our team hadn't been made aware of this fault at the time of your visit, and so fixed the problem soon after it was reported. Your feedback about the gluten-free refreshment is important to us. We're sorry that on this occasion there wasn't a gluten free cake available. We cater for a variety of dietary requirements and usually have cakes for everyone, we will improve this going forward. Thank you again for your thoughtful and constructive feedback. We hope to welcome you again soon.

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Review of
Oakwood Court
from A R (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been with Oakwood Court since July 2023. (She has now moved on due to extra nursing needs.) During her time with Aokwood, she was always treated with kindness, patience, dignity and respect by all of the wonderful team there. Nothing is too much trouble and things are dealt with expeditiously.

Communication is consistently clear and all staff are approachable. Knowing she was so well looked after gave me peace of mind. Thank you to all at Oakwood!

Reply from Lizzie Gurr, Marketing and Communications Officer at Oakwood CourtThank you for your kind words about our wonderful care team and our service. We're pleased you were able to have peace of mind whilst your Mum lived at Oakwood Court and our core values shone through in the care we provide.

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Review of
Oakwood Court
from J M (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card • Report

Overall Experience

Mum was with Oakwood for 5 years. She struggled to settle due to her Alzheimer's/dementia and the home was so supportive during that time. We found the staff to be friendly and caring throughout. As Mum's dementia progressed I felt reassured that she was being well cared for. The home was always spotless

and light and airy and most importantly full of life. We sat by Mum's bedside for many hours in her final 9 days and were so impressed with the care and dignity shown to Mum and also for us. Nothing was too much trouble and if you have to make the difficult decision of care for your loved one. I would not hesitate to recommend Oakwood. Thank you!

Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood CourtThank you for your review and kind words about our care team, we're pleased you felt supported throughout the time your Mum was with us, you are all part of the Oakwood Court family! Thank you for recommending Oakwood Court.

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Review of
Oakwood Court
from Jackie F (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

At 91 years old our mother recently came to the decision that she could no longer carry on living independently. She wanted more help and above all companionship. Having visited a few care homes, the moment she walked into Oakwood Court she knew this was where she wanted to be. From the outset everyone

involved couldn't have been more friendly and accommodating and have gone out of their way to help ensure a stress free transition. Nothing has been too much trouble. Her needs and wishes are sought and acted upon by everyone and Steve, the wonderful handyman, has done all he can to ensure her room is as cosy, comfortable and homely as can be. We were also impressed with how a recent medical situation was dealt with quickly and efficiently. What we her daughters always imagined would be a difficult time, has proved anything but. In just a few weeks, our mother has settled in, is happy and feels very safe and secure in her new home. Maybe the delicious food she enjoys plays a part too.

Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood CourtThank you for your review. We're so pleased that moving your mum to Oakwood Court has been a more positive experience than you firstly imagined moving to a care home would be like, and that our brilliant team have helped her to feel at home and settle in well. We understand how stressful and anxious finding a care home can be and we strive yo do everything we can to help make the process easier. We hope you continue to get peace of mind and enjoy visiting your Mum.

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Review of
Oakwood Court
from D B (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report

Overall Experience

I have found the home excellent, although my mum has not taken advantage of the great activities. the staff are very friendly. I would happily recommend this to people.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood CourtThank you for your review. It's brilliant to hear you think Oakwood Court is excellent. We understand that everyone has their own preferences so our Sunny Moments club activities are planned to cater for a variety of interests, and we also enjoy spending time on a one-to-one basis with residents.

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Review of
Oakwood Court
from J R (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report

Overall Experience

For the 2 years my mother was looked after very well, I think she enjoyed her time here. As a family, we had no problems with her care. She has now sadly passed away.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood CourtThank you for your 5* review. We are pleased your mother had an enjoyable stay at Oakwood Court during the years she was with us, and you thought her care was good. We were saddened your mother passed away. Thank you for completing a review for us and keeping in touch.

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Review of
Oakwood Court
from A V (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report

Overall Experience

The care team are amazing. Loving, fun and very professional. They go above and beyond to help my mum feel welcome, safe and happy.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood CourtA wonderful 5* review thank you very much for sharing. We put residents at the heart of everything we do and it's lovely to see this shine through in your comments. Thank you.

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Review of
Oakwood Court
from J M (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card • Report

Overall Experience

One member of staff is fabulous.
The staff are lovely.
Food and facilities are very good.
Love the bright, open space, and the care home is just what we need for our mum - she's very happy here.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood CourtThank you for your review. We're pleased your mum is happy living at Oakwood Court and our purpose-built home is bright, airy and easy to get around. We agree, our brilliant care team are fabulous!

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