Care Home Owned by Sussex Housing & Care in West Sussex
9.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Sussex for Sussex Housing & Care are showing below.
View the details of all 3 locations (with 249 reviews) owned by Sussex Housing & Care
Sussex Housing & Care Locations in West Sussex (1)
Oakwood Court
9.8
93 reviews
Amberley Close, Haywards Heath RH16 4BG
"My mother has been in the care of Oakwood Court for over four years now, and they have provided excellent care throughout. They have also…" Read all 93 reviews
Location Type Care Home
Oakwood Court care home is one of the most homely and friendly around and they welcome people with open arms, like a big family. Their focus is on brighter living, so every day they bring a ray of sunshine to their residents. Their seven day a week sunny… Read more about Oakwood Court
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 62 Rooms
- from £1,162 / week
Sussex Housing & Care Reviews in West Sussex (93)
9.8
Sussex Housing & Care has a Group Review Score of 9.8 (9.767) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sussex Housing & Care must have a Review Score.
Review of
Oakwood Court
from Robert C (Son of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been in the care of Oakwood Court for over four years now, and they have provided excellent care throughout. They have also adapted the care to take care of her deterioration due to Alzheimer's. They have done a great job in what can sometimes be challenging circumstances, our family are
very grateful knowing that our mother is in safe hands.
Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood Court
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Review of
Oakwood Court
from David B (Son of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Oakwood Court is a very friendly, welcoming care home. The staff are amazing and nothing is too much trouble. Dad has settled in here so well. The events and daily activities are very well done and keep him well stimulated. We are kept well informed and up to date on all goings on through regular emails
and social media posts.
Reply from Lizzie Gurr, Communications & Marketing Officer at Oakwood Court
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Review of
Oakwood Court
from P W (Son of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Outstanding home. Care is excellent. Feels like an extended family.
Reply from Lizzie Gurr, Communications & Marketing Officer at Oakwood Court
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Review of
Oakwood Court
from T W (Son of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident of Oakland Court for a number of years. I have always found the staff to be friendly and approachable. I am pleased that my mother is happy and well looked after.
Reply from Lizzie Gurr, Communications & Marketing Officer at Oakwood Court
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Review of
Oakwood Court
from Jenny B (Daughter-in-law of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father in law has been there for a year and I'm pleased to say the whole experience so far has been a very positive one; everyone is so kind and caring. They seem to have so many activities which always seems to bring out the fun in the residents.
Reply from Lizzie Gurr, Communications Executive at Oakwood Court
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Review of
Oakwood Court
from Andrew L (Son-in-law of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Oakwood is a very caring environment, staffed by empathetic and caring carers and admin people. I am often impressed when I see the interactions between the staff and my mother-in-law. It is also a safe environment for residents and the special events put on by staff are a credit to the home.
Reply from Lizzie Gurr, Communications& Marketing Officer at Oakwood Court
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Review of
Oakwood Court
from Sally L (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum is so well looked after at Oakwood Court. All staff are kind and friendly. They treat mum with dignity and make her visitors welcome. The home is bright and clean and food is good.
Reply from Lizzie Gurr, Communications & Marketing Officer at Oakwood Court
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Review of
Oakwood Court
from Sharon C (Ex Family Member) published on 14 July 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I would like to say that during my visit staff were very kind, attentive, friendly and engaging at all times, with all Residents as well as us. The surroundings are comfortable, very clean ( but there was one toilet without a light functioning that could have been marked as out of action, rather than
allow Residents to get halfway in before we discovered this!) We were told the maintenance person was off this week, and were waiting for their return. Staff were very warm and friendly with us, ensuring we had drinks being a very hot day as well as the Residents, and when we asked for support with our family member were available immediately ( Thank you Gill) and interacted with dignity and respect, gaining consent at all times. It was a great shame that afternoon tea did not come with the same lovely treats as our relative is gluten free, just a dry old biscuit and no choice with that, it was all that was on offer. Other Residents had a choice of homemade cakes, so sad to see.
Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood Court
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Review of
Oakwood Court
from A R (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been with Oakwood Court since July 2023. (She has now moved on due to extra nursing needs.) During her time with Aokwood, she was always treated with kindness, patience, dignity and respect by all of the wonderful team there. Nothing is too much trouble and things are dealt with expeditiously.
Communication is consistently clear and all staff are approachable. Knowing she was so well looked after gave me peace of mind. Thank you to all at Oakwood!
Reply from Lizzie Gurr, Marketing and Communications Officer at Oakwood Court
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Review of
Oakwood Court
from J M (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was with Oakwood for 5 years. She struggled to settle due to her Alzheimer's/dementia and the home was so supportive during that time. We found the staff to be friendly and caring throughout. As Mum's dementia progressed I felt reassured that she was being well cared for. The home was always spotless
and light and airy and most importantly full of life. We sat by Mum's bedside for many hours in her final 9 days and were so impressed with the care and dignity shown to Mum and also for us. Nothing was too much trouble and if you have to make the difficult decision of care for your loved one. I would not hesitate to recommend Oakwood. Thank you!
Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood Court
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Review of
Oakwood Court
from Jackie F (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
At 91 years old our mother recently came to the decision that she could no longer carry on living independently. She wanted more help and above all companionship. Having visited a few care homes, the moment she walked into Oakwood Court she knew this was where she wanted to be. From the outset everyone
involved couldn't have been more friendly and accommodating and have gone out of their way to help ensure a stress free transition. Nothing has been too much trouble. Her needs and wishes are sought and acted upon by everyone and Steve, the wonderful handyman, has done all he can to ensure her room is as cosy, comfortable and homely as can be. We were also impressed with how a recent medical situation was dealt with quickly and efficiently. What we her daughters always imagined would be a difficult time, has proved anything but. In just a few weeks, our mother has settled in, is happy and feels very safe and secure in her new home. Maybe the delicious food she enjoys plays a part too.
Reply from Lizzie Gurr, Marketing & Communications Officer at Oakwood Court
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Review of
Oakwood Court
from A M (Son of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home is home from home and a lovely, friendly, community with great staff. It is always welcoming with many smiling faces no matter what scenarios they are facing. Food and activities are always to a good standard.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
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Review of
Oakwood Court
from D B (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found the home excellent, although my mum has not taken advantage of the great activities. the staff are very friendly. I would happily recommend this to people.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
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Review of
Oakwood Court
from J R (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
For the 2 years my mother was looked after very well, I think she enjoyed her time here. As a family, we had no problems with her care. She has now sadly passed away.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
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Review of
Oakwood Court
from A V (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care team are amazing. Loving, fun and very professional. They go above and beyond to help my mum feel welcome, safe and happy.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
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Review of
Oakwood Court
from J M (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
One member of staff is fabulous.
The staff are lovely.
Food and facilities are very good.
Love the bright, open space, and the care home is just what we need for our mum - she's very happy here.
The staff are lovely.
Food and facilities are very good.
Love the bright, open space, and the care home is just what we need for our mum - she's very happy here.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
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Review of
Oakwood Court
from Tony D (Son of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Oakwood Court has been a wonderful home for my mother. My siblings and I visited Mum several times a week and we were always met with a friendly welcome and offered a cup of tea. I know Mum also appreciated the warm and friendly atmosphere at Oakwood. The food was consistently good and as Mum became
frailer and less able to look after herself, there was always help at hand. Medical requirements were also met which was so helpful for us who had been handling Mum's meds for the years leading up to her move to Oakwood. Choosing a care home requires a lot of thought but if I was choosing again with the knowledge I now have, I'd definitely pick Oakwood for a second time.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
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Review of
Oakwood Court
from Sarah M (Daughter of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Visited Mum on Mother's Day. A lovely afternoon tea was laid on for all guests and residents - delicious! Tables were decorated beautifully, and the staff mingling with all. I always feel very welcome when I visit Oakwood. Mum is very, very well cared for. Thank you.
Reply from Lizzie Gurr, Communication and Engagement Officer at Oakwood Court
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Review of
Oakwood Court
from Colin D (Brother of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Oakwood is an excellent home who take great care of my sister who is suffering from Parkinson's disease. The atmosphere is always happy and the staff always have a smile - a winning combination.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
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Review of
Oakwood Court
from David R (Husband of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The day my wife first went home, we had a big welcome banner and a goody hamper in the room. She felt at home very quickly, and all the carers were very attentive at all times. The management was always ready to help with any problems. The home was very clean and the food was excellent.
I would highly
recommend Oakwood Court Care Home as the care is excellent.
Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court
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Awards / Recognitions (2)
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