Woodlands

Beacon Road, Crowborough TN6 1UD
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9.6 79 Reviews
  • Woodlands, Crowborough
Woodlands care home is one of the most homely and friendly around and they welcome people with open arms, like a big family. Their focus is on brighter living, so every day they bring a ray of sunshine to their residents. Their seven day a week sunny moments club, led by their dedicated activity co-ordinator, provides a variety of one to one and group activities, based on residents hobbies and interests - there's something for everyone.

Each resident has an allocated key worker and the staff team receive regular training to make sure they provide the best care and support 24 hours a day.

The home has a 5* food hygiene certificate and the in-house catering team create delicious, nutritious home-cooked meals, reflecting residents preferences.

Engaging and involving the residents is important and they constantly seek ideas, feedback and suggestions from the residents and their family to continuously improve their service.

Woodlands is a purpose-built home close to a forest with a wealth of wildlife seen from bedroom windows amongst the mature gardens.

The home has spacious modern en suite rooms to accommodate a homely community of 39 residents, all of which have garden views.

There is a large lounge area with fireplace, a private bar area and a bright and airy dining room, as well as plentiful day rooms, an activities room and hairdressing salon.

Please contact the friendly team at Woodlands care home for further information.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1116 – £1559
  • RESPITE Self-Funded Residential Care: £1334 – £1871

Our care home fees are based on the care needs of each resident and their choice of room within our home. We have varying levels of care provision and different types of room, based on the size, outlook and facilities.


All inclusive pricing - Our care fees include all accommodation and household bills, personal care, all meals, snacks and non-alcoholic refreshments, and the cleaning and laundry service. Extra services can be purchased as required, such as telephone, hairdressing and chiropody.


We are a not for profit organisation which means any surplus we make in income is invested back into our properties to improve the quality of life of our residents. Sussex Housing & Care has been supporting older people to live brighter lives since 1946.

These prices are only a guideline, please contact Woodlands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Walker (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (10)
  • Single Rooms with Ensuite Wet Room (20)
  • Couples/Companion Rooms with Ensuite Wet Room (10)

Visiting

  • Visitors welcome to the care home, come for a hot drink, enjoy lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, a welcoming day room or their own private bedroom.

Parking

  • Free onsite parking.

Woodlands Reviews (79)

9.6

Woodlands has a Review Score of 9.6 (9.601) out of 10, based on 25 reviews in the last 2 years.
Over all time Woodlands has 79 reviews.

Overall Experience
  • 42
  • 33
  • 4
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Date Published
  • 79
  • 5
  • 8
  • 25
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Reviewer Connection to Woodlands
  • 34
  • 18
  • 8
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 79, showing 41-60
Review from Sarah P (Granddaughter of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my wonderful grandmother. Thank you so much for everything you do!
Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thanks so much for your review, we're pleased your grandmother is happy at Woodlands.

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Review from Anna D (Daughter of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved to Woodlands in November 2019. The setting was as home-like as a care home can be. During the lockdowns, which began soon afterwards, they received excellent care. However, it wasn't until my father died last month that I realised how exceptional that care is. The hospital warned us
that our hopes of having him transferred back to Woodlands for his final days were most likely misplaced for a care home would be unwilling to accept the demanding nursing responsibilities. To the amazement of the palliative care doctor, staff insisted that Woodlands was his home and they wanted him back. During the four days he had left he was devotedly nursed by carers who knew and loved him. On his final night, the manager and a senior carer who had finished a 12 hour shift insisted on remaining with him for another 12 hours until he died. We could not have asked for a more supportive environment. The Woodlands team really do treat residents - and relatives - as family.
Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your kind review and sharing your personal experience of our care and the amazing staff we have working with us.

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Review from Belinda O (Daughter of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodlands has offered a friendly, professional and extremely well run home for my father. He was reluctant to go into a home and we were concerned due to Covid. We needn’t have worried, he is extremely happy, settled and very well cared for. The home has a happy welcoming feel to it.
Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review. We're very happy that your father is settled and enjoying life at Woodlands.

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Review from Peter M (Son of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Woodlands for the last 3 years plus. His care has been excellent and he is well looked after at all times.
Sadly he has Alzheimer's and his memory is not great but using his own words he regularly tells me how lovely all the staff are and how lucky he is to be at Woodlands.
They have handled what has been an extremely difficult time over the last 18 months but their communication and different safe ways of safely visiting dad have been well done.
I have been most impressed with everything about Woodlands and it is a relief for the family that he is in good hands.
Thank you.
Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your wonderful review. We're pleased you're happy with our communication and approach and that we've helped to relieve the family.

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Review from Catherine O (Friend of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Woodlands have provided a very good home for my friend - an Alzheimer's resident. They have always paid attention to her needs. Management and staff do a very good job.
Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review. We're pleased your friend has settled in well.

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Review from Paul (Son of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy at Woodlands and feels secure, and very well looked after. The staff are all very friendly and responsive. Mum chooses to spend her time in her room but is happy with this. Staff always try to gently encourage her to join in but do not apply any pressure. My mother and her family
feel that the staff have been amazing throughout the very challenging COVID-19 crisis!
Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review and kind words about our incredible team at Woodlands.

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Review from Ann H (Daughter of Resident) published on 21 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very good quality of care. Residents have been kept safe during the pandemic. It's difficult to give a truly accurate review as we haven't actually been able to go in due to covid 19. We have been able to visit safely outside, however, communication has been good overall. Safety has been paramount,
and the views of relatives listened to.
Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review. We're pleased you're happy with our service, and hopefully, you've been able to make use of our safe indoor visiting space.

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Review from Keith P (Son of Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have just enjoyed a lovely Christmas party with live music and fabulous food. Staff were very attentive as always. The staff make my mothers stay in Woodlands feel homely.
Reply from Lee Hares, Care Home Manager at Woodlands

Thank you for your review, we are glad to hear you enjoyed the Christmas party and that Woodlands feels like home for your mother.

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Review from Pauline C (Daughter of Resident) published on 13 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved in two months ago when my dad was unable to cope any longer with her dementia. It was a difficult time as they had been married for 71 years. Mum is much happier in a place where she has activities and plenty of people around her.
Woodlands provides a lovely caring family and wonderful
meals. The rooms are bright and spacious, and visitors are welcome at any time, even when we need to leave there is always someone to chat to Mum.
Thank you Woodlands you have made a very difficult time much easier to cope with.
Reply from Lee Hares, Care Home Manager at Woodlands

Thank you, Pauline, for your very kind words, we are glad your mum is happier and that we could support you at this difficult time.

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Review from S C (Daughter of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodlands is a lovely, homely place with very caring staff who know their residents so well. Mum was reluctant to go into a home, even though she knew she needed to, and they were fantastic; encouraging her to join in and not sit alone in her room knowing how hard she found it to mix. There is always
a friendly welcome when I visit and both the management and carers are always willing to answer any questions or worries I have. I would definitely recommend it.
Reply from Caroline Hall, Engagement and Communications Officer at Woodlands

Thank you for taking the time to write a review, we are pleased you are happy with the home and that your mum is settling in.

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Review from K T (Son of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had to be admitted at very short notice over a weekend. The duty manager was fantastic at arranging for us to visit on a Sunday and move in the next day. Everything went very smoothly, the staff were great and Mum is now comfortable and safe.
Thank you Woodlands.
Reply from Caroline Hall, Engagement and Communications Officer at Woodlands

Thank you for taking the time to write a review. We are pleased we were able to help you and your mum at short notice.

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Review from Melanie B (Friend of Resident) published on 29 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident at Woodlands for almost 3 years, for the last few months of her life she was able to stay there nursed by the carers. It was important to her and her family that she remained in her familiar surroundings with her family able to visit at any time. Doctors and nurses visited regularly
whenever there were any concerns. She could have her TV or music or just sleep quietly. Most importantly she was treated with dignity and respect. We were able to be with her for her last hours. Thank you to everyone involved with Mum's care and for the support, we also received at a difficult time.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your kind review Melanie. We're pleased we were able to support your Mum and family during her time at Woodlands.

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Review from Denys G (Resident) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Was worried when my daughter brought me to Woodlands having just lost my wife and being alone in a big house. But was welcomed and it didn't take long to settle in! The staff are great and certainly made one feel at home. Am looking forward to my stay here. I am already Father Christmas! And do what
I can to help others. Thank you.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks so much for your review and we're pleased you're enjoying living at Woodlands.

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Review from S C (Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Absolutely lovely place. Warm, welcoming and the food, well where do I begin, delicious.
Reply from Lizzie Gurr, Communications Executive at Woodlands

A great review, thank you. We're pleased you're happy living at Woodlands.

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Review from Jane S (Daughter of Resident) published on 3 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodlands is friendly, caring and homely, I feel very glad that my dad lives there. The staff are kind, helpful and treat him with respect (I have witnessed staff at other care homes talking to residents as if they are children or stupid). They take action quickly and efficiently when it is needed,
but are also calm and create a relaxed atmosphere for the residents. Dad is well looked after and the food is especially good. I have peace of mind in relation to his well being, this is particularly important to me as I only get to Sussex about once a month to see him (I live and work in Dorset). Thankfully my brother is down the road and my nieces a mile away, we are all made to feel welcome when we visit.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks very much for your great review Jane, we're pleased you're happy with our service.

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Review from Heather S (Granddaughter of Resident) published on 26 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very glad that Woodlands are taking such excellent care of my 97-year-old Grandfather. He has lived there for many years and I know he is in a safe, warm and in a happy place.
Reply from Lizzie Gurr, Communications Executive at Woodlands

We're so pleased you're happy with the service your Grandfather is receiving at Woodlands. Thanks for your review.

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Review from Janet D (Daughter of Resident) published on 21 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodlands is the third home my mother has been in. She was extremely unhappy in the last two and I had to move her. The moment she moved to Woodlands she started to smile again. It is not easy getting old and losing health and independence but I am comfortable in the knowledge that if she has to grow
old anywhere this is the place. The staff treat her with dignity and always have time for a kind word or action. It is her home rather than just being a Home and I have no hesitation in recommending it to others. At times my mother is not well but a kind word and a hug from people who really seem to care really does keep her safe and feeling loved and wanted. Thank you Woodlands for treating each of your clients as if they were special.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks, Janet, this means a lot to us to know your mum is happy at Woodlands.

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Review from Michael (Son of Resident) published on 21 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Woodlands is in a very pleasant location just off the A26. The common areas of the home have recently been redecorated to a good standard.


Cleanliness is generally very good. The staff are helpful and caring and keep me informed of any issues which arise. Sadly there does seem to be quite a high

level of turnover of staff.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review, Michael. After listening to our staff we have recently changed the hours of shifts to make them more appealing with a later start time in the morning for the day staff. This is so it's easier to get to work using public transport and is also accommodating for staff who have childcare arrangements. Along with some other new arrangements, we hope staff will stay working with us.

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Review from Susan B (Daughter of Resident) published on 21 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brothers and I are extremely satisfied with the care given to our mother over the past five years at Woodlands Residential Care Home. She herself has been very happy there from the start of her stay, a fact particularly important for us as we all three live either abroad or several hours away from
the home.
The home is well and efficiently run, hygiene is always respected, the food is excellent, and a warm and friendly atmosphere prevails. The staff are very attentive to our mother's needs, and we have often been touched on our visits by the patience and affectionate attitude of the carers towards her. We have complete trust in the staff of Woodlands to care for our mother in the best possible way during these last difficult months.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review, we're pleased you have peace of mind that your mum is in safe hands.

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Review from C G (Daughter of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Woodlands are excellent, from the manager to all the staff, who are always kind and eager to give as much help as possible. They really care for all residents, nothing is too much trouble.
Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review, we're pleased you find our staff so helpful.

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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.601 for Woodlands is calculated as follows: ( (194 Excellents x 5) + (86 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 296 Ratings = 4.601
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodlands is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 09 Sep 2025

Vacancies available for short or longer term care.Please contact Care Home Manager for availability.

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Awards / Recognitions (3)

Meet the Team (4)

Louise

Louise Walker

Job Title: Interim Care Home Manager Joined: 2002

I enjoy working at Woodlands, leading the team here and making sure residents have a positive stay with us. I am qualified and have a wealth of experience in the care sector and have worked at Woodlands for many years.


Woodlands has a very homely and friendly atmosphere, together we're one warm and friendly community.

Vladmir

Vladmir Pereira

Job Title: Deputy Care Home Manager Joined: 2024

"I joined in April 2024. My journey in the care field started in 2017, beginning with my BTEC in Nursing, which equipped me with a strong foundation for my career. Following comprehensive training in various hospital settings, including emergency, intensive care, and palliative care, I transitioned to roles in care homes. Starting as a support worker and progressing to assistant general manager back in Spain, I discovered genuine fulfilment in this environment.


Since relocating to the UK, I've served as a Senior Carer whilst qualifying as a Biomedical Scientist. What draws me most to working with older people is the profound sense of gratitude they express when receiving care and support. Witnessing their appreciation fuels my passion for this work every day.


In my role, I support the manager and team to make sure our residents receive the highest standard of care possible. I'm dedicated to providing compassionate support and assistance and fostering a sense of security and comfort for residents in our care."

Robbie

Robbie Smith

Job Title: Chef Manager Joined: 2024

I joined the Woodlands catering team in 2024 and I love seeing the joy of people eating my food and the benefits it brings to them.


It's great to see residents together in the dining room, socialising over my dishes and benefitting from a variety of homecooked dishes and a nutritious, well-balanced menu.

Liz

Liz Tufts

Job Title: Care Home Administrator Joined: 2018

Hi, I'm Liz, I am the care home administrator at Woodlands and am often the first point of contact when you call or visit our home. I enjoy liaising with residents and their families and helping to make sure new residents settle in well. I often show people around the home, answering questions and making the transition to moving to Woodlands as smooth as possible. We look forward to hearing from you.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodlands to verify any information. View our terms and conditions. Woodlands has an Enhanced Service - more info.