from E B (Resident) published on 16 March 2026
Submitted via Website • Report
Overall Experience2.0 out of 5
I have been living here for about 8-9 months now and had to make a lot of concessions and complaints to staff or the boss and that is peoples wee/poo on the toilet seat or on the bathroom floor or outside the bathroom into the corridor carpet and I am not happy or feel clean when having a bath or shower
in this place this needs to be fixed and sorted but apart from that some of the staff here are very nice and professional when needed and then there are some staff I don't like but I know there here to care and support us young people in this placement until they pass or they move on to there own place.
Reply from Holly Baxter, Candidate Marketing Manager at Brooke House Care HomeThank you for taking the time to provide feedback. At Priory, we're dedicated to providing the best care possible to everyone we support, helping people to live their lives the way they choose. If you would like to discuss your concerns further, please reach out to a member of the team directly. Rest assured, we take all feedback seriously and are committed to addressing any issues raised to us.
from Alison H (Mother of Resident) published on 18 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Fantastic place , staff are friendly and inviting and always go above and beyond to help .
Very clean and tidy , amazing freshly cooked food
Super communication all health needs and personal care being met .
from Angie L (Sister of Resident) published on 20 August 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
This is an amazing care home. The staff are absolutely brilliant and can't do enough for the residents or their families. They have plenty of activities to keep them all amused, including day trips, holidays, cinema, bowling, music, arts and crafts etc. My brother loves it there, and they really go
out of their way to ensure he has all he needs (including specialist equipment) and look after him in every way.
from M D (Sister of Resident) published on 28 December 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Under new management since august, the home is amazing my brother is cared for with such love and the staff and manager goes above and beyond to ensure he has all his needs met. They are very empowering and couldn't ask for a better team to support my family member! Top marks team Brickbridge keep up
the fabulous work.
Reply from Laura Williams, Registered Manager at Brickbridge HouseThanks for taking the time to leave us a review - we are so pleased that you are happy with the support your brother receives, and that you have such lovely things to say about our team! I'll be sure to pass your feedback on to everyone here at the home.
from Mark P (Resident) published on 11 November 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Staff are friendly and also helpful, we have the best manager as well.
Bedrooms are superb, we do lots of great things and the food and drinks are amazing.
They also keep us safe from Covid 19.
Reply from Julie Sinden, Home Manager at Bishops LodgeThat’s a lovely review. Myself and the team work hard to ensure that all needs of the clients are met.
from Leela F (Sister of Resident) published on 26 November 2019
Submitted via Website • Report
Overall Experience4.0 out of 5
My sister, who is 83 years and suffers from paranoid schizophrenia, has been a resident at Linden Lodge for about three years. Despite all my sister's difficulties, the staff have handled her with kindness, care and great patience. After a brief episode in hospital, my sister was very happy to return
to her care home and so were the family. I cannot thank them enough for the sympathy and dedication that they have shown to my sister.
Reply from Lynne Thompson, Home Manager at Linden Lodge Care HomeThank you for your feedback in relation to Linden Lodge Care Home. Your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
from Henry G (Brother of Resident) published on 18 November 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
My brother has suffered from schizophrenia from the age of 18 and has needed special care since. In his case, this can be very challenging for the staff at times as he has little desire to do anything. The staff here have demonstrated they are very understanding and patient with him as he can become
very withdrawn and has no motivation to look after himself or carry out the basic self-hygiene tasks. The staff ensure that he has regular dental, eye and GP checks, and accompany him for these checks whenever necessary. They do an excellent job of taking care of him and encouraging him in all aspects to participate in as much as possible within his limitations. Even though he blames his illness on a lot of external factors, he's very happy to live at Linden Lodge and has repeatedly said so. The home is of a high standard with a very friendly atmosphere and the manager and staff are excellent. I'm very happy that he is cared for so well in such a well run home.
Reply from Lynne Thompson, Home Manager at Linden Lodge Care HomeThank you for your feedback in relation to Linden Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
from Colette H (Friend of Resident) published on 1 November 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
This home is clean, attractively decorated and with a welcoming air. The staff are friendly and caring, especially the manager and assistant manager. They give serious individual attention to each of their residents, taking their particular needs and interests into consideration and going out of their
way to satisfy them as far as possible within the resident's own limitations. My friend looks much better cared for and more energetic than he has been for some years.
Reply from Lynne Thompson, Home Manager at Linden Lodge Care HomeThank you for your feedback in relation to Linden Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
from Melanie D (Mother of Resident) published on 22 October 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
Our son is a young man with complex needs including depression and autistic spectrum disorders compounded by learning disability and he is very vulnerable to manipulation and exploration. As he is high functioning he has a lot of ability but needs protecting from these risks. He has been very unhappy
in previous placements where staff dislike responding to requests for help and little by little he has lost confidence and sunk deeper into depression.
All that changed when he moved to Linden Lodge. He was genuinely shocked that each time he asked a staff member to help him with something that he needed help with the staff member responded positively and actually helped him. He couldn’t believe his luck.
In less than six months, with the dedicated support and care of the home manager and other staff he has learned to trust, he has made really positive decisions about his future and he is so happy. It is a homely, lovely place run excellently with the highest standards of care.
Reply from Lynne Thompson, Home Manager at Linden Lodge Care HomeThank you for your feedback in relation to Linden Lodge, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
from Karen H (Mother of Resident) published on 20 March 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
Our daughter is very Healthy and Happy at Wiggington Cottage, the management and staff are very professional and very approachable, and nothing is too much trouble, they have numerous activities planned well in advance, and I would definitely recommend to anyone looking for a provider.
Reply from Leanne Wilson, Home Manager at Wigginton CottageThank you for your feedback in relation to Wiggington Cottage, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
from Barry P (Father of Resident) published on 4 May 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
My daughter spent just over 12 months at Bromyard Road, following 7 months of intensive treatment at another centre at Beckenham in Kent so this was the first stage of her recovery back into the community. From the first moment she was made to feel very welcome at Bromyard Road, and the staff were always
friendly, positive and very supportive and under their care, her mental health continued to improve to the point where she has now moved into her own Flat with a reducing level of support. At Bromyard Road, she was encouraged to be as independent as possible but help was always on hand if needed. Her own room was comfortable and she made it her “own space”. I cannot thank the staff enough, they were very professional, caring and supportive not only to my daughter but to us as parents too- they always had time for us and were very constructive in their feedback and advice. I would not hesitate to recommend this facility.
from J P (Friend of Resident) published on 2 May 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
The individual supported here has been here for 14 years and are very much settled. They have a full activity schedule which is changed monthly and can participate in positive risk taking to enhance the quality of life. My relative is extremely happy at this service. It feels just like a big family!
from Marjorie G (Friend of Resident) published on 7 February 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
I went to see my friend at Bromyard Road this week; she has been in this residential home since January. She came out of hospital and she loves it here; the staff are all lovely and the managers have enabled her to get further help with ongoing health concerns that have never been addressed before now.
She
does a lot of activity - card making, painting, cooking, life skills, budgeting etc. She really likes it a lot. She cooks every day, is encouraged to eat well and exercises as she feels like it.
Reply from Sophie Herring, Service Manager at 95 Bromyard RoadThank you for your positive feedback in relation to 95 Bromyard Road, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
from S C (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Overall we are pleased with the care provided in the home. The staff give it a friendly atmosphere and if there have been any issues they have been sorted out quickly.
from J J (Wife of Resident) published on 22 March 2017
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
As a family, we find the standard of care very good overall.
Nursing is of a very high standard, all the staff being very attentive to the residents' needs.
On entering Orchid Lawns you will see the décor on the walls.
The activities person gets the residents involved with helping her, it's amazing
how many ways and ideas she gets them to work with her.
Also talented people from the musical world to entertain residents, visitors and dare I say staff to enjoy.
from John R (Father of Resident) published on 19 January 2017
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
I find the general appearance and comfort of this care home much improved since refurbishment over the last year or two. The staff are kind and attentive to the residents, especially to my daughter who is very severely handicapped and has special needs. Previously there was a weakness with admin and
vital paperwork, I understand with recent staff changes this has been amended.
from Joan A (Wife of Resident) published on 4 January 2017
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My husband has been in The Vines Neuro-Rehabilitation Centre for nearly 20 years so that in itself shows that I have always been more than happy with the care he receives. Over this period, the staff have always done their best for him, both in his physical and mental care. I would not want him to ever
leave The Vines as after I visit him I can come away knowing that all his needs are taken care of and all the staff know him very well.
from Denise O (Resident) published on 17 November 2016
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My Psychologist, appointed by the Priory Group, left suddenly for her own reasons. She did not talk to me about this action, or discuss how I would deal with what I felt as a rejection. I was hurt and upset. Neither did she recommend a replacement, so I have been left in a desperate situation.
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