2a Dereham Road, Mattishall, Dereham NR20 3AA
Group: Priory Adult Care
Person in charge: Sandra Lawrence (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users
Registered Care Categories*: Learning Disability • Younger Adults
Admission Information: Ages 18+.
Single Rooms: 12
Rooms with ensuite WC: 0
Facilities & Services: Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on The Oaks/Woodcroft Care Homes: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Oaks/Woodcroft Care Homes has a Review Score of 5.7 (5.709)
The Review Score of 5.7 (maximum of 10) for The Oaks/Woodcroft Care Homes is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Oaks/Woodcroft Care Homes in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.7 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for The Oaks/Woodcroft Care Homes is calculated as follows: ( (1 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.709 Points relating to the number of positive Reviews for The Oaks/Woodcroft Care Homes is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.4 Target = 0.417 , then divided by 2 = 0.209
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by John R (Father of Resident) on Thursday 5 January 2017. Relates to December 2016.
I find the general appearance and comfort of this care home much improved since refurbishment over the last year or two. The staff are kind and attentive to the residents, especially to my daughter who is very severely handicapped and has special needs. Previously there was a weakness with admin and vital paperwork, I understand with recent staff changes this has been amended.
How likely would you be to recommend The Oaks/Woodcroft Care Homes? Likely
Overall Standard: Satisfactory
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
There are currently no awards/recognitions posted yet for The Oaks/Woodcroft Care Homes
There are currently no Care Home Idol entrants who have performed at The Oaks/Woodcroft Care Homes