Sapphire House

166 Tonbridge Road, Maidstone ME16 8SR
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1 Review
  • Sapphire House, Maidstone
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 6 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Facilities

  • Close to Local shops
  • Minibus or other transport

Good to Know

Person in charge

  • Eleanor Harding (Regional Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Room Information

  • Single Rooms (6)
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Sapphire House Reviews (1)

Over all time Sapphire House has 1 review.

Overall Experience
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Review from Bea J (Mother of Resident) published on 18 July 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
Good facilities, nice rooms, staff pleasant but needs more effort how to communicate with residents using signs. PECS exist but forgotten to be used. Poor day structure, communication. Residents unsupervised in the house. No management who can run this provision smoothly and effectively. Website out
of date. Generally chaos and noise, not always from residents. Residents are not compatible with others, which takes resources leaving others in the care of an agency staff. It creates stress and anxiety in residents which is not controlled well by not experienced staff.
Nice furniture in the sitting area currently destroyed by not compatible residents which makes communal area abounded and not welcoming. Problems with food shortage on daily basis.
It is quite new provision so problems are expected but it is not getting better at all. Chaos remains on daily basis therefore I am not in position to recommend this provision as it stands today but there is hope in the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Sapphire House

What types of Care is Sapphire House registered for?

Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sapphire House have?

There are 6 Single Rooms.

What are the Facilities & Services at Sapphire House?

Close to Local shops & Minibus or other transport are some of the Facilities & Services.

How far is Sapphire House to the centre of Maidstone?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sapphire House to verify any information. View our terms and conditions. Sapphire House has an Basic Service - more info.