Submit a Review for Willow Bank Residential Home
Albert Street, Hadfield, Glossop, SK13 1DG
View full details of Willow Bank Residential HomeLatest Reviews for Willow Bank Residential Home
25 February 2026
Mum moved to this care home at the grand age of 99 years.
Although I had wanted to nurse mum at home I now felt the time was right to accept more help for mum.
The home was very welcoming from the start.
They explained everything clearly ,and answered all my questions. They showed me round ,
giving me time so that I didn't feel rushed.
Mum took a while to settle, which is understandable. She was made to feel welcome , right from the word go.
There were always plenty of staff to help with mum,no job being too small.
The home was lovely and warm, mum enjoyed the sing alongs they had.
The food could not have been nicer, well presented , big chunks of meat in the potatoe pie, all home cooked and fresh.
Her room was nice and bright, with a view from her window.
Mum was apprehensive at first, she explained she would need help at bed time, bless her.
The staff were all friendly and welcoming.
The place is warm and cosy and the food was amazing .
30 January 2024
Willow Bank is truly the most outstanding and heartwarming place. Willow Bank is so much more than just a care home, it's my grandma's home. The staff go above and beyond to make sure residents are always comfortable, clean, respected, and most importantly, happy and loved. My grandma's home is
always full of smiles and laughter whenever we go, the care she receives is excellent and the staff treat her like she's their own. I wouldn't want my grandma anywhere else. The food is excellent, varied, looks tasty and the cooks are lovely too. There is entertainment every day, which clearly puts a smile on everyone's face as well as keeps the residents simulated. The parties Willow Bank throw are always so full of joy, we love the parties and to see everyone so happy is so heartwarming and reassuring to my dad and aunties that they made the right decision for their mum. I know my family and I have nothing to worry about as long as my grandma is at Willow Bank. I will forever recommend this lovely home.
30 January 2024
Absolutely wonderful in every single way. There is nothing negative about this care home in any way. They are fantastic in everything they do and the individual support they provide is second to none.
30 January 2024
I am a regular, visiting volunteer with my border collie, we are members of a national pet therapy charity. We visit weekly to Willow Bank Residential Home. We are welcomed with smiles from all staff and all residents. Most of the residents have had dogs. My dog loves to sit by everyone for cuddles
in a warm, caring, safe environment. Hearing everyone's stories is fascinating, the happy faces of everyone at the home when he arrives are truly wonderful. I always feel uplifted and very happy on leaving until next week. Friendliness is apparent and kindness is in abundance. Thank you everyone for having us at Willow Bank.
30 January 2024
The care and attention my dad receives at Willow Bank is excellent. All the staff are really friendly and are absolutely lovely with all the residents. Throughout December the activities and entertainment leading up to Christmas and New Year were really special. I can rest easy knowing my Dad is so
well taken care of.
25 January 2024
Excellent. The care and support from the moment you walk into Willow Bank, for both our father and our family, has been wonderful. The whole team at Willow Bank always try hard to meet the individual needs/likes and dislikes of each resident, helping them to feel safe, respected and loved. There are
lots well thought daily fun activities, parties and celebrations and outings into the community for the residents to join in, if they want to. It is a relief knowing our wonderful Father/Grandad is being so well cared for.
23 January 2024
Mum has been in Willow Bank since May and her overall care has been excellent.
The staff are always bright and upbeat and we as a family are really happy with the care that she’s receiving.
Visiting time is always a pleasant experience.
22 January 2024
My mum has been a resident at Willowbank since May 2023. The standard of care provided by the carers is excellent. They are all kind and supportive to mum and I. The home is spotlessly clean and the food is excellent. Cannot fault in any way and feel reassured that Mum is being well cared for.
18 January 2024
My father-in-law is very happy in his new home. He loves the food and the activities. The socialization has been brilliant for him. He is well looked after and cared for. The care workers are very professional and seem to really enjoy what they do. I love seeing the pictures they post of the
different activities the residents get up to. They all look so happy. It’s a very well-run care home.
18 January 2024
Came to visit with other family. Lovely visit, had use of a lounge to ourselves and were offered tea and biscuits. Happy afternoon, all the staff we met were very friendly and answered questions if we asked anything.
18 January 2024
Willow Bank Care Home is an amazing and truly outstanding home. My mother-in-law is very happy there and she is looked after excellently. The management and staff are wonderful. They treat the residents with so much respect and look after them like they are their own family which is so nice to see.
They do activities every day which keep the residents stimulated and have entertainers going in the home frequently. Willow Bank has a very homely feel to it and the management and staff go above and beyond looking after the residents and their families. I would not hesitate to recommend this home.
17 January 2024
I have never had a “bad” visit to this home; it’s so refreshing to see my grandma so well looked after, happy and entertained. All the residents in the home are lovely- the staff at the home make it the wonderful place it is. The staff perfectly make it a true home to its residents- with the
personalised pictures around the home, all the celebrations and parties they throw: it’s not an establishment but a true home for its residents. Me and my family love visiting- all needs of my grandma are met; keeping her as comfortable as possible. It couldn’t be a better home if it tried.
17 January 2024
The staff in the home work hard and are extremely caring. They anticipate the needs of the residents and ensure their comfort needs are met.
The staff are always visible in the home and ensure each resident is clean, fed and happy.
They have entertainment/activities daily to ensure well-being of
the residents.
Birthdays and other celebrations are held regularly, much effort is put into these.
The staff welcome visitors into the home ensuring they are put at ease. Visitors are encouraged to join in the celebrations.
17 January 2024
I can’t express how lucky we are that Willow Bank exists. I feel completely at ease knowing my mum is in this loving caring home. All her needs are met in abundance and she is happy. Well done to the wonderful team.
17 January 2024
My mum began visiting Willow Bank as a daycare last year. We as a family have been very pleased with the service they have provided to us and in more recent months we have begun to get to know the staff and other residents very well. Willow Bank is a welcoming and happy place and all the residents
appear to be settled and content within their surroundings, and as relatives of those who reside and are cared for there, this provides comfort and appreciation.
The staff and management are very dedicated and approachable and provide a caring environment for all concerned.
I’d recommend the home wholeheartedly.
17 January 2024
I have nothing but praise for Willow Bank Nursing Home- the staff take their duty of care very seriously indeed and in that regard, my father’s physical and medical needs are fully understood. He always looks beautifully turned out -clean, well-dressed and shaved. His appearance has always been
important to him and it is reassuring to the family that this is recognised and prioritised by the staff.
The workforce seem well trained and foreground respect and dignity towards the residents. Not only that but my father has been shown such kindness over the months that he has been resident there. The staff have supported him through the deepest grief after the loss of my mother after 65 years of marriage.
The families of the residents are welcomed at any time and there is always something happening - a sing-along, a visit from the children at the local nursery, or a trip out. The family chose Willow Bank for its sense of home from home - it deserves its CQC rating of Outstanding.
16 January 2024
I cannot thank the staff enough for all their love and support to my mother in her last months. This place is like one big family with a lovely homely atmosphere. They show respect and dignity to everyone.
16 January 2024
I can't speak highly enough of Willow Bank. My dad's care is exceptional. All the staff really do care about the residents and their attention and love is second to none. It is like he is part of their family. My dad has dementia and all his needs are taken care of promptly and without any
questions. The communication to and from Willow Bank is excellent and we are always kept in the loop as to what is happening. Our advice is also sought should a problem arise. The best thing is the amount of activities that are organised. They are appropriate to the age group and the carers don't treat the residents like children. I think my dad has benefited from being there and I am happy in the knowledge that he is being extremely well looked after.
16 January 2024
My Mum had daycare for some time at Willow Bank and was then a resident full-time for the last three weeks of her life. I cannot praise the team enough. The care they showed her was exceptional and the fact that I was able to stay with her round the clock for the last few days of her life and be met
with such compassion and dignity for my mum too is something I will always be extremely grateful for. Willow Bank went above and beyond for us - We can’t thank them enough and although those last few days were extremely difficult I am so grateful I had the opportunity to spend that time with my mum and witnessed the lovely relationship she had with so many staff members. Thank you all.
16 January 2024
Mum has been looked after here for coming up to two years. She doesn't engage much but can always manage a smile for her carers. Great range of activities to keep residents stimulated and happy. She is so well looked after, such a weight off our shoulders knowing she is so well cared for. Being a
small home suits our mum as it's a nice, friendly atmosphere.
Latest Reviews for Willow Bank Residential Home
25 February 2026
Mum moved to this care home at the grand age of 99 years.
Although I had wanted to nurse mum at home I now felt the time was right to accept more help for mum.
The home was very welcoming from the start.
They explained everything clearly ,and answered all my questions. They showed me round ,
giving me time so that I didn't feel rushed.
Mum took a while to settle, which is understandable. She was made to feel welcome , right from the word go.
There were always plenty of staff to help with mum,no job being too small.
The home was lovely and warm, mum enjoyed the sing alongs they had.
The food could not have been nicer, well presented , big chunks of meat in the potatoe pie, all home cooked and fresh.
Her room was nice and bright, with a view from her window.
Mum was apprehensive at first, she explained she would need help at bed time, bless her.
The staff were all friendly and welcoming.
The place is warm and cosy and the food was amazing .
30 January 2024
Willow Bank is truly the most outstanding and heartwarming place. Willow Bank is so much more than just a care home, it's my grandma's home. The staff go above and beyond to make sure residents are always comfortable, clean, respected, and most importantly, happy and loved. My grandma's home is
always full of smiles and laughter whenever we go, the care she receives is excellent and the staff treat her like she's their own. I wouldn't want my grandma anywhere else. The food is excellent, varied, looks tasty and the cooks are lovely too. There is entertainment every day, which clearly puts a smile on everyone's face as well as keeps the residents simulated. The parties Willow Bank throw are always so full of joy, we love the parties and to see everyone so happy is so heartwarming and reassuring to my dad and aunties that they made the right decision for their mum. I know my family and I have nothing to worry about as long as my grandma is at Willow Bank. I will forever recommend this lovely home.
30 January 2024
Absolutely wonderful in every single way. There is nothing negative about this care home in any way. They are fantastic in everything they do and the individual support they provide is second to none.
30 January 2024
I am a regular, visiting volunteer with my border collie, we are members of a national pet therapy charity. We visit weekly to Willow Bank Residential Home. We are welcomed with smiles from all staff and all residents. Most of the residents have had dogs. My dog loves to sit by everyone for cuddles
in a warm, caring, safe environment. Hearing everyone's stories is fascinating, the happy faces of everyone at the home when he arrives are truly wonderful. I always feel uplifted and very happy on leaving until next week. Friendliness is apparent and kindness is in abundance. Thank you everyone for having us at Willow Bank.
30 January 2024
The care and attention my dad receives at Willow Bank is excellent. All the staff are really friendly and are absolutely lovely with all the residents. Throughout December the activities and entertainment leading up to Christmas and New Year were really special. I can rest easy knowing my Dad is so
well taken care of.
25 January 2024
Excellent. The care and support from the moment you walk into Willow Bank, for both our father and our family, has been wonderful. The whole team at Willow Bank always try hard to meet the individual needs/likes and dislikes of each resident, helping them to feel safe, respected and loved. There are
lots well thought daily fun activities, parties and celebrations and outings into the community for the residents to join in, if they want to. It is a relief knowing our wonderful Father/Grandad is being so well cared for.
23 January 2024
Mum has been in Willow Bank since May and her overall care has been excellent.
The staff are always bright and upbeat and we as a family are really happy with the care that she’s receiving.
Visiting time is always a pleasant experience.
22 January 2024
My mum has been a resident at Willowbank since May 2023. The standard of care provided by the carers is excellent. They are all kind and supportive to mum and I. The home is spotlessly clean and the food is excellent. Cannot fault in any way and feel reassured that Mum is being well cared for.
18 January 2024
My father-in-law is very happy in his new home. He loves the food and the activities. The socialization has been brilliant for him. He is well looked after and cared for. The care workers are very professional and seem to really enjoy what they do. I love seeing the pictures they post of the
different activities the residents get up to. They all look so happy. It’s a very well-run care home.
18 January 2024
Came to visit with other family. Lovely visit, had use of a lounge to ourselves and were offered tea and biscuits. Happy afternoon, all the staff we met were very friendly and answered questions if we asked anything.
18 January 2024
Willow Bank Care Home is an amazing and truly outstanding home. My mother-in-law is very happy there and she is looked after excellently. The management and staff are wonderful. They treat the residents with so much respect and look after them like they are their own family which is so nice to see.
They do activities every day which keep the residents stimulated and have entertainers going in the home frequently. Willow Bank has a very homely feel to it and the management and staff go above and beyond looking after the residents and their families. I would not hesitate to recommend this home.
17 January 2024
I have never had a “bad” visit to this home; it’s so refreshing to see my grandma so well looked after, happy and entertained. All the residents in the home are lovely- the staff at the home make it the wonderful place it is. The staff perfectly make it a true home to its residents- with the
personalised pictures around the home, all the celebrations and parties they throw: it’s not an establishment but a true home for its residents. Me and my family love visiting- all needs of my grandma are met; keeping her as comfortable as possible. It couldn’t be a better home if it tried.
17 January 2024
The staff in the home work hard and are extremely caring. They anticipate the needs of the residents and ensure their comfort needs are met.
The staff are always visible in the home and ensure each resident is clean, fed and happy.
They have entertainment/activities daily to ensure well-being of
the residents.
Birthdays and other celebrations are held regularly, much effort is put into these.
The staff welcome visitors into the home ensuring they are put at ease. Visitors are encouraged to join in the celebrations.
17 January 2024
I can’t express how lucky we are that Willow Bank exists. I feel completely at ease knowing my mum is in this loving caring home. All her needs are met in abundance and she is happy. Well done to the wonderful team.
17 January 2024
My mum began visiting Willow Bank as a daycare last year. We as a family have been very pleased with the service they have provided to us and in more recent months we have begun to get to know the staff and other residents very well. Willow Bank is a welcoming and happy place and all the residents
appear to be settled and content within their surroundings, and as relatives of those who reside and are cared for there, this provides comfort and appreciation.
The staff and management are very dedicated and approachable and provide a caring environment for all concerned.
I’d recommend the home wholeheartedly.
17 January 2024
I have nothing but praise for Willow Bank Nursing Home- the staff take their duty of care very seriously indeed and in that regard, my father’s physical and medical needs are fully understood. He always looks beautifully turned out -clean, well-dressed and shaved. His appearance has always been
important to him and it is reassuring to the family that this is recognised and prioritised by the staff.
The workforce seem well trained and foreground respect and dignity towards the residents. Not only that but my father has been shown such kindness over the months that he has been resident there. The staff have supported him through the deepest grief after the loss of my mother after 65 years of marriage.
The families of the residents are welcomed at any time and there is always something happening - a sing-along, a visit from the children at the local nursery, or a trip out. The family chose Willow Bank for its sense of home from home - it deserves its CQC rating of Outstanding.
16 January 2024
I cannot thank the staff enough for all their love and support to my mother in her last months. This place is like one big family with a lovely homely atmosphere. They show respect and dignity to everyone.
16 January 2024
I can't speak highly enough of Willow Bank. My dad's care is exceptional. All the staff really do care about the residents and their attention and love is second to none. It is like he is part of their family. My dad has dementia and all his needs are taken care of promptly and without any
questions. The communication to and from Willow Bank is excellent and we are always kept in the loop as to what is happening. Our advice is also sought should a problem arise. The best thing is the amount of activities that are organised. They are appropriate to the age group and the carers don't treat the residents like children. I think my dad has benefited from being there and I am happy in the knowledge that he is being extremely well looked after.
16 January 2024
My Mum had daycare for some time at Willow Bank and was then a resident full-time for the last three weeks of her life. I cannot praise the team enough. The care they showed her was exceptional and the fact that I was able to stay with her round the clock for the last few days of her life and be met
with such compassion and dignity for my mum too is something I will always be extremely grateful for. Willow Bank went above and beyond for us - We can’t thank them enough and although those last few days were extremely difficult I am so grateful I had the opportunity to spend that time with my mum and witnessed the lovely relationship she had with so many staff members. Thank you all.
16 January 2024
Mum has been looked after here for coming up to two years. She doesn't engage much but can always manage a smile for her carers. Great range of activities to keep residents stimulated and happy. She is so well looked after, such a weight off our shoulders knowing she is so well cared for. Being a
small home suits our mum as it's a nice, friendly atmosphere.