Submit a Review for Chataway Care Home
4 East Avenue, Whetstone, Leicester, LE8 6JG
View Full Details of Chataway Care HomeLatest Reviews for Chataway Care Home
18 November 2025
I cannot thank Jacki and her staff enough for the care they give to my mum and stepdad who have been in their care for almost four years. They are like one big family and Jacki and the staff treat them like their own. The staff are constant with very little change and all the staff are very welcoming and cheerful, in fact I feel like family when I visit, my aunty Joan is also in there. I can just turn up when I like and sit with everyone who now feel like family to me! I'm kept informed of everything and mum and Brian are safe, clean and extremely well fed, I never worry about them. They always have their own clothes on too which wasn't the case when mum had to spend some time at another home whilst waiting to go into Chataway. Jacki is a straight talking, loving lady who puts the residents care first always. I'm so pleased they are residents at Chataway Care Home.
12 November 2025
Mum has been living at Chataway for over a year and has enjoyed good company, great food and a really caring environment. Previously Mum has stayed in other Care Homes on a respite basis. Not one of them provided the care, friendship and consideration that she receives at Chataway. The staff are amazing, so kind, hard working and nothing is too much trouble for them. Activities are provided on a daily basis. They are varied, interactive and Mum enjoys being involved and having fun. On a medical front Chataway delivers beyond expectation. Whatever health issue might arise a GP, Nurse or other Health Professional is on hand to help and provide the appropriate medication in a timely and efficient manner. Chataway was recommended to our family several years ago by personal friends and l would be happy to endorse that recommendation going forward.
11 November 2025
After becoming too vulnerable to carry on living at home, mum moved to Chataway in August 2025, for three weeks of respite care, and later chose to make it her forever home. From the first moment of talking to Jacki, we knew it was the right place for her to be safe and cared for. We are so impressed with the facilities and homeliness of the whole place, the staff are amazing, and keep mum amused, entertained and most importantly, safe and well. Chataway is on a smaller scale than most care homes, and the level of interaction from the staff with the residents makes it perfect. The food is fabulous, and there have been no compaints at all about any of the service that mum is receiving. Members of staff are always on hand to help and nothing seems to be too much trouble for any of them. Mum looks so much better after just three months and is thriving in her new surroundings. We cannot praise Chataway Care Home enough, it has been life changing for all of us.
07 November 2025
It's been over a year since my last review and this place never ceases to amaze me! My Mum's care continues to be of the highest standard and the interaction of all the staff is second to none. They let us know how Mum is doing regularly, the highs and the lows. My Mum has dementia and her needs are always met with understanding and compassion. Nothing is too much trouble for the staff and the care she receives from Doctors and Nurses outside of the home is unbelievable. I could never get that kind of service for her at home. She is dealt with quickly and efficiently and you can tell the home has a good relationship with all the medics that come to Chataway. I love the way Mum is in there. She is much happier, doesn't have any worries and enjoys the social side of everything at the home. She is never lonely, she is always well turned out, she loves the food and joins in with all the activities and entertainment. I could say much more, but you're restricting me to a 1000 characters!xx
07 November 2025
Resident always looks well cared for, clean, well dressed, good hygiene and they manage her dietary needs very well. Staff always appear pleasant, appropriate and communicative, both to resident and visitors.
07 November 2025
I was able to visit the home before my relative went to live there permanently. Chataway is a warm, friendly, welcoming environment. My relative is very well cared for in every way and their needs are fully met. The communication is fantastic and very reassuring. I am able to trust them totally with the safe round o'clock care they provide. All the residents are treated with the highest standard of care where they are respected and their dignity maintained. The staff are friendly, amazing and very dedicated. The home is well maintained, fresh and clean and the meals are freshly prepared and cooked in their own kitchen by their own chef. I am incredibly happy where my relative is and so grateful to the team for the way they look after my relative. They completely understand their condition and thoroughly work hard with care, kindness and thoughtfulness to meet their all round wellbeing. I recommend this beautiful home.
05 November 2025
My experience with Chataway is excellent. The care is first class.The manager and carers are committed to making the residents feel comfortable and cared for. The daily activities are good and everywhere is spotlessly clean and the daily menu is good.
03 November 2025
My mum went into the home in May 2025. Since then I can only say good things about the care she has received by all of the staff. She suffers from dementia and is not always easy to look after but the staff and management at the care home have shown nothing but kindness and patience other. I can'trecommend the home enough.
12 November 2024
I cannot be more impressed with this care home. My grandma has been here for about 5 years and now is at the final stage of life. The carers genuinely love her and all the residents. There is nothing they won't do for the comfort and care of each person including us (her family), as we spend around the clock time with her. The home is immaculately clean, smells fresh and is constantly kept that way around the clock. The residents are kept clean and are given dignity and compassion. It is such a comfort that my grandma has been, and is being cared for in such a loving and caring way. Thank you so much to everyone at Chataway Care Home. You make a huge difference in the lives of so many. God bless each one of you!
22 July 2024
My mum had been discharged from hospital, looking very frail and not particularly well. I was asked not to visit Mum for five days. When I visited Mum, I was so surprised at how different she looked. Her hair had been washed and set, Mum looked so much better. She was eating and drinking well, something Mum had been struggling with for some time. My overall view of the home: Caring staff with good humour! Catering for all Mum's needs! Promoting independence! Mum's mobility has improved greatly, also mum tells me the meals are lovely! This care home is well-run and organised! For me, I am pleased that Mum looks so much better. I would recommend the home, and would like to thank the staff and the manager for making a difference to my mum's well being.
22 July 2024
If I'm honest, I'm finding it hard to put into words how grateful I am to have found Chataway. I feel love when I walk in there and know that when I leave that my Mother is in the safest of hands. The team is fantastic. Run by a lady who is on the ball with everything. Dementia has taken away the Mother that I knew. But this fantastic team ensures she is well looked after, she is clean, tidy, and enjoys the company. If you ever have a dilemma like I did in choosing a care home then choose Chataway. I will be ever grateful that I did. What a gem it is
22 July 2024
Chataway House has been so amazing settling my Nana into the home. She's moved from assisted living and the team has made her transition effortless. She is cared for so incredibly well. The home is spotlessly clean. The carers there care for the residents like their own family that's the feeling I get when visiting Nana. There are activities run throughout the day and Nana can take part if she wants or is free to sit back and watch. The food is something else! She says constantly, it takes her back to cooking for her family, good home-cooked meals. I've noticed a huge change in Nana's health and well-being since being at Chataway and it's such a comfort to me knowing she's being cared for as well as she is. The manager is also hot on appointments and medication. Following up hospital appointments and being in touch with the doctors when needed. Overall I couldn't have asked for a better introduction to a care home. My Nana is so happy.
26 March 2024
The staff at Chatterway Care Home provided invaluable support for our 96-year-old uncle whilst we took a much-needed break. Although they did not have the accommodation to take him in for respite, they did provide him with a midday meal and afternoon tea every day, checking to see that he was safe and well. Uncle looked forward to the visits each day, more so because usually, we are the only faces he sees from one day to the next. The staff were always warm and friendly and he could not praise them highly enough. Thank you Chatterway, your help has been invaluable and is very much appreciated.
12 January 2024
My Mum has been a resident since July 2023, originally just for a couple of weeks but loved it so much that she decided to move in permanently. Mum loves all the staff and often refers to them as her friends. She’s well looked after and loves having her nails done. Fantastic meals and desserts. Mum would not want to live anywhere else.
03 October 2023
It was a very difficult and emotional time when the time came for us to look for a care home for our mum, who has Dementia, however it is now almost 12 months since mum moved in and I can not find the words to adequately reflect what an incredible care home this is. The Home is so clean and fresh. Mums room is lovely and airy with her home comforts and photos. Mum is always looking lovely and clean and tidy, in her own clothes. All the staff are really kind, helpful and patient with all the residents. The manager is one of the most caring and considerate people I have ever met and is so on the ball when it comes to the right time to call in the professional services e.g Doctor, SALTs, ensuring the family are aware/involved. There is always at least one staff member in the lounge with the residents. Seeing residents singing and laughing and for some, dancing is a joy to see. My mum has an excellent quality of life at Chataway and we certainly hit the jackpot when she moved into her now, forever home.
30 September 2023
Gran had to go into care suddenly after an unforeseen hospital stay and even though the manager had an unexpected bereavement, Gran's acceptance into Chataway Care Home happened quickly and with care. Gran has told a friend that she likes it at Chataway and the manager is always ready to help in any situation even providing toys to play with in the conservatory for our 5-year-old grandson who had come (with his Mum - Gran's granddaughter) from the USA for a special visit. We have always been helped by the staff who every time are willing to go the extra mile when it comes to arranging a visit to see Gran.
27 September 2023
Nothing is too much trouble for the staff and management, they have cared and supported my mother-in-law since she became a resident. Cannot praise them high enough. She always seems happy there and her only complaint is too much food, but she still manages to eat it all.
14 April 2023
Where do I start? Firstly, get the manager talking to powers that be in the care system and her direct manner will help in getting things on track and restore faith in the care vulnerable people deserve. All the carers I met and spoke to seemed to enjoy their job and I’m told staff retention is over seven years at Chataway Care Home! Wow. My dad spent his final weeks there and for the first time, I was relaxed and safe in the knowledge he was safe, warm and cared for. A professional attitude in a loving care home is the answer and Chataway had this in abundance. Thank you to the manager and her wonderful team.
04 April 2023
I cannot speak more highly of Chataway Care Home. After a difficult time navigating the social care home system, getting our father into here was like him coming home. The manager and her staff go above and beyond to ensure every resident in their care is treated with the utmost respect, dignity and compassion. This professionalism extends to visitors and family too. The home is always clean, welcoming and just little things like Dad having his teeth cleaned, hair combed, clean clothes and bedding whenever we visited made all the difference - sadly things that don’t happen in many places. Towards the end, the manager and her staff were always available and I personally found their help and advice so helpful. Thank you so much every one of you for restoring my faith in the care system.
29 April 2022
Mum passed away in this amazing home from home. She was cared for by people who showed the utmost love and attention. Alzheimer's is a horrible disease and we were baffled as to the care needed. We learnt a lot from Mum's carers and we are eternally grateful to them. Thank you to the manager and all your lovely staff for everything you did for Mum. Chataway is a clean homely care home where everyone is one big happy family.
Latest Reviews for Chataway Care Home
18 November 2025
I cannot thank Jacki and her staff enough for the care they give to my mum and stepdad who have been in their care for almost four years. They are like one big family and Jacki and the staff treat them like their own. The staff are constant with very little change and all the staff are very welcoming and cheerful, in fact I feel like family when I visit, my aunty Joan is also in there. I can just turn up when I like and sit with everyone who now feel like family to me! I'm kept informed of everything and mum and Brian are safe, clean and extremely well fed, I never worry about them. They always have their own clothes on too which wasn't the case when mum had to spend some time at another home whilst waiting to go into Chataway. Jacki is a straight talking, loving lady who puts the residents care first always. I'm so pleased they are residents at Chataway Care Home.
12 November 2025
Mum has been living at Chataway for over a year and has enjoyed good company, great food and a really caring environment. Previously Mum has stayed in other Care Homes on a respite basis. Not one of them provided the care, friendship and consideration that she receives at Chataway. The staff are amazing, so kind, hard working and nothing is too much trouble for them. Activities are provided on a daily basis. They are varied, interactive and Mum enjoys being involved and having fun. On a medical front Chataway delivers beyond expectation. Whatever health issue might arise a GP, Nurse or other Health Professional is on hand to help and provide the appropriate medication in a timely and efficient manner. Chataway was recommended to our family several years ago by personal friends and l would be happy to endorse that recommendation going forward.
11 November 2025
After becoming too vulnerable to carry on living at home, mum moved to Chataway in August 2025, for three weeks of respite care, and later chose to make it her forever home. From the first moment of talking to Jacki, we knew it was the right place for her to be safe and cared for. We are so impressed with the facilities and homeliness of the whole place, the staff are amazing, and keep mum amused, entertained and most importantly, safe and well. Chataway is on a smaller scale than most care homes, and the level of interaction from the staff with the residents makes it perfect. The food is fabulous, and there have been no compaints at all about any of the service that mum is receiving. Members of staff are always on hand to help and nothing seems to be too much trouble for any of them. Mum looks so much better after just three months and is thriving in her new surroundings. We cannot praise Chataway Care Home enough, it has been life changing for all of us.
07 November 2025
It's been over a year since my last review and this place never ceases to amaze me! My Mum's care continues to be of the highest standard and the interaction of all the staff is second to none. They let us know how Mum is doing regularly, the highs and the lows. My Mum has dementia and her needs are always met with understanding and compassion. Nothing is too much trouble for the staff and the care she receives from Doctors and Nurses outside of the home is unbelievable. I could never get that kind of service for her at home. She is dealt with quickly and efficiently and you can tell the home has a good relationship with all the medics that come to Chataway. I love the way Mum is in there. She is much happier, doesn't have any worries and enjoys the social side of everything at the home. She is never lonely, she is always well turned out, she loves the food and joins in with all the activities and entertainment. I could say much more, but you're restricting me to a 1000 characters!xx
07 November 2025
Resident always looks well cared for, clean, well dressed, good hygiene and they manage her dietary needs very well. Staff always appear pleasant, appropriate and communicative, both to resident and visitors.
07 November 2025
I was able to visit the home before my relative went to live there permanently. Chataway is a warm, friendly, welcoming environment. My relative is very well cared for in every way and their needs are fully met. The communication is fantastic and very reassuring. I am able to trust them totally with the safe round o'clock care they provide. All the residents are treated with the highest standard of care where they are respected and their dignity maintained. The staff are friendly, amazing and very dedicated. The home is well maintained, fresh and clean and the meals are freshly prepared and cooked in their own kitchen by their own chef. I am incredibly happy where my relative is and so grateful to the team for the way they look after my relative. They completely understand their condition and thoroughly work hard with care, kindness and thoughtfulness to meet their all round wellbeing. I recommend this beautiful home.
05 November 2025
My experience with Chataway is excellent. The care is first class.The manager and carers are committed to making the residents feel comfortable and cared for. The daily activities are good and everywhere is spotlessly clean and the daily menu is good.
03 November 2025
My mum went into the home in May 2025. Since then I can only say good things about the care she has received by all of the staff. She suffers from dementia and is not always easy to look after but the staff and management at the care home have shown nothing but kindness and patience other. I can'trecommend the home enough.
12 November 2024
I cannot be more impressed with this care home. My grandma has been here for about 5 years and now is at the final stage of life. The carers genuinely love her and all the residents. There is nothing they won't do for the comfort and care of each person including us (her family), as we spend around the clock time with her. The home is immaculately clean, smells fresh and is constantly kept that way around the clock. The residents are kept clean and are given dignity and compassion. It is such a comfort that my grandma has been, and is being cared for in such a loving and caring way. Thank you so much to everyone at Chataway Care Home. You make a huge difference in the lives of so many. God bless each one of you!
22 July 2024
My mum had been discharged from hospital, looking very frail and not particularly well. I was asked not to visit Mum for five days. When I visited Mum, I was so surprised at how different she looked. Her hair had been washed and set, Mum looked so much better. She was eating and drinking well, something Mum had been struggling with for some time. My overall view of the home: Caring staff with good humour! Catering for all Mum's needs! Promoting independence! Mum's mobility has improved greatly, also mum tells me the meals are lovely! This care home is well-run and organised! For me, I am pleased that Mum looks so much better. I would recommend the home, and would like to thank the staff and the manager for making a difference to my mum's well being.
22 July 2024
If I'm honest, I'm finding it hard to put into words how grateful I am to have found Chataway. I feel love when I walk in there and know that when I leave that my Mother is in the safest of hands. The team is fantastic. Run by a lady who is on the ball with everything. Dementia has taken away the Mother that I knew. But this fantastic team ensures she is well looked after, she is clean, tidy, and enjoys the company. If you ever have a dilemma like I did in choosing a care home then choose Chataway. I will be ever grateful that I did. What a gem it is
22 July 2024
Chataway House has been so amazing settling my Nana into the home. She's moved from assisted living and the team has made her transition effortless. She is cared for so incredibly well. The home is spotlessly clean. The carers there care for the residents like their own family that's the feeling I get when visiting Nana. There are activities run throughout the day and Nana can take part if she wants or is free to sit back and watch. The food is something else! She says constantly, it takes her back to cooking for her family, good home-cooked meals. I've noticed a huge change in Nana's health and well-being since being at Chataway and it's such a comfort to me knowing she's being cared for as well as she is. The manager is also hot on appointments and medication. Following up hospital appointments and being in touch with the doctors when needed. Overall I couldn't have asked for a better introduction to a care home. My Nana is so happy.
26 March 2024
The staff at Chatterway Care Home provided invaluable support for our 96-year-old uncle whilst we took a much-needed break. Although they did not have the accommodation to take him in for respite, they did provide him with a midday meal and afternoon tea every day, checking to see that he was safe and well. Uncle looked forward to the visits each day, more so because usually, we are the only faces he sees from one day to the next. The staff were always warm and friendly and he could not praise them highly enough. Thank you Chatterway, your help has been invaluable and is very much appreciated.
12 January 2024
My Mum has been a resident since July 2023, originally just for a couple of weeks but loved it so much that she decided to move in permanently. Mum loves all the staff and often refers to them as her friends. She’s well looked after and loves having her nails done. Fantastic meals and desserts. Mum would not want to live anywhere else.
03 October 2023
It was a very difficult and emotional time when the time came for us to look for a care home for our mum, who has Dementia, however it is now almost 12 months since mum moved in and I can not find the words to adequately reflect what an incredible care home this is. The Home is so clean and fresh. Mums room is lovely and airy with her home comforts and photos. Mum is always looking lovely and clean and tidy, in her own clothes. All the staff are really kind, helpful and patient with all the residents. The manager is one of the most caring and considerate people I have ever met and is so on the ball when it comes to the right time to call in the professional services e.g Doctor, SALTs, ensuring the family are aware/involved. There is always at least one staff member in the lounge with the residents. Seeing residents singing and laughing and for some, dancing is a joy to see. My mum has an excellent quality of life at Chataway and we certainly hit the jackpot when she moved into her now, forever home.
30 September 2023
Gran had to go into care suddenly after an unforeseen hospital stay and even though the manager had an unexpected bereavement, Gran's acceptance into Chataway Care Home happened quickly and with care. Gran has told a friend that she likes it at Chataway and the manager is always ready to help in any situation even providing toys to play with in the conservatory for our 5-year-old grandson who had come (with his Mum - Gran's granddaughter) from the USA for a special visit. We have always been helped by the staff who every time are willing to go the extra mile when it comes to arranging a visit to see Gran.
27 September 2023
Nothing is too much trouble for the staff and management, they have cared and supported my mother-in-law since she became a resident. Cannot praise them high enough. She always seems happy there and her only complaint is too much food, but she still manages to eat it all.
14 April 2023
Where do I start? Firstly, get the manager talking to powers that be in the care system and her direct manner will help in getting things on track and restore faith in the care vulnerable people deserve. All the carers I met and spoke to seemed to enjoy their job and I’m told staff retention is over seven years at Chataway Care Home! Wow. My dad spent his final weeks there and for the first time, I was relaxed and safe in the knowledge he was safe, warm and cared for. A professional attitude in a loving care home is the answer and Chataway had this in abundance. Thank you to the manager and her wonderful team.
04 April 2023
I cannot speak more highly of Chataway Care Home. After a difficult time navigating the social care home system, getting our father into here was like him coming home. The manager and her staff go above and beyond to ensure every resident in their care is treated with the utmost respect, dignity and compassion. This professionalism extends to visitors and family too. The home is always clean, welcoming and just little things like Dad having his teeth cleaned, hair combed, clean clothes and bedding whenever we visited made all the difference - sadly things that don’t happen in many places. Towards the end, the manager and her staff were always available and I personally found their help and advice so helpful. Thank you so much every one of you for restoring my faith in the care system.
29 April 2022
Mum passed away in this amazing home from home. She was cared for by people who showed the utmost love and attention. Alzheimer's is a horrible disease and we were baffled as to the care needed. We learnt a lot from Mum's carers and we are eternally grateful to them. Thank you to the manager and all your lovely staff for everything you did for Mum. Chataway is a clean homely care home where everyone is one big happy family.