Chataway Care Home

4 East Avenue, Whetstone, Leicester LE8 6JG
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Top 20 carehome certificate
10 33 Reviews
  • Chataway Care Home, Leicester
Chataway Care Home provides residential care for up to 14 people.

The bedrooms at Chataway Care Home are nicely decorated and furnished throughout.

The accommodation is provided over two floors and there is access to the upper floor via a stair lift.

A secure garden is wonderful for those residents who like to spend time outside.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 14 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £860 – £900
  • Self-Funded Residential Dementia Care: £860 – £900
  • RESPITE Self-Funded Residential Care: £860 – £900
  • RESPITE Self-Funded Residential Dementia Care: £860 – £900

These prices are only a guideline, please contact Chataway Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Chataway Residential Home Ltd

Person in charge

  • Jacki Payne (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (10)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Chataway Care Home Reviews (33)

10

Chataway Care Home has a Review Score of 10 (9.984) out of 10, based on 11 reviews in the last 2 years.
Over all time Chataway Care Home has 33 reviews.

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Review from Elizabeth J (Granddaughter of Resident) published on 12 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot be more impressed with this care home. My grandma has been here for about 5 years and now is at the final stage of life. The carers genuinely love her and all the residents. There is nothing they won't do for the comfort and care of each person including us (her family), as we spend around
the clock time with her. The home is immaculately clean, smells fresh and is constantly kept that way around the clock. The residents are kept clean and are given dignity and compassion. It is such a comfort that my grandma has been, and is being cared for in such a loving and caring way. Thank you so much to everyone at Chataway Care Home. You make a huge difference in the lives of so many. God bless each one of you!
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Review from Janice H (Daughter of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thank my lucky stars every day that Mum made it to Chataway. She was on their waiting list for about 6 months and when a room became available I cried with relief! She is 94 years old with dementia and sadly, even with our care, was unable to cope at home anymore. My dad (95 with dementia) was a resident
there for nearly 2 years and that's why I was so desperate to get Mum in there too. They are a family who cares. The manager and staff are just amazing and they treated my dad with love and respect and they are now doing the same for my mum. I cannot thank them all enough. She is well looked after 24 hours a day. She is entertained, pampered, well fed, and any medical issues are dealt with promptly and efficiently by the staff. Dementia is a very challenging condition, but the staff there cope brilliantly and know exactly how to deal with every situation, however traumatic. My parents had been in other homes for respite, but nothing compared to Chataway, such a lovely place.
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Review from C F (Daughter of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been discharged from hospital, looking very frail and not particularly well. I was asked not to visit Mum for five days. When I visited Mum, I was so surprised at how different she looked. Her hair had been washed and set, Mum looked so much better. She was eating and drinking well, something
Mum had been struggling with for some time.
My overall view of the home:
Caring staff with good humour!
Catering for all Mum's needs!
Promoting independence!
Mum's mobility has improved greatly, also mum tells me the meals are lovely!
This care home is well-run and organised!
For me, I am pleased that Mum looks so much better. I would recommend the home, and would like to thank the staff and the manager for making a difference to my mum's well being.
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Review from Laura W (Granddaughter of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding a care home is a hard thing to ask of anybody but finding Chataway Care Home is a blessing it's where the resident is put first.
My Nan has always been stubborn and never wanted to interact with anybody but since being at Chataway she's been a different lady with a sense of purpose and a quality
of life, she enjoys and takes part in all the activities, and she always has a smile on her face, bantering with the staff and always looks so lovely and well presented she has found a new appetite with all the lovely food they offer.
The staff are always so lovely and hands-on ready to help with whatever question we have or anything that Nan needs.
The Manager you couldn't ask for anyone better, she is like everyone's Mum, she gives you a sense of family as soon as you walk through the door she's always on hand to calm any anxiety you have and keeps you updated with anything she's the heart of Chataway!
I couldn't rave about it more We are so blessed Nan has got her place with her Chataway.
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Review from Beverly F (Daughter of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
If I'm honest, I'm finding it hard to put into words how grateful I am to have found Chataway. I feel love when I walk in there and know that when I leave that my Mother is in the safest of hands. The team is fantastic. Run by a lady who is on the ball with everything.
Dementia has taken away the Mother
that I knew.
But this fantastic team ensures she is well looked after, she is clean, tidy, and enjoys the company.
If you ever have a dilemma like I did in choosing a care home then choose Chataway.
I will be ever grateful that I did.
What a gem it is
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Review from Gemma U (Granddaughter of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chataway House has been so amazing settling my Nana into the home. She's moved from assisted living and the team has made her transition effortless. She is cared for so incredibly well. The home is spotlessly clean. The carers there care for the residents like their own family that's the feeling I get
when visiting Nana. There are activities run throughout the day and Nana can take part if she wants or is free to sit back and watch.
The food is something else! She says constantly, it takes her back to cooking for her family, good home-cooked meals. I've noticed a huge change in Nana's health and well-being since being at Chataway and it's such a comfort to me knowing she's being cared for as well as she is. The manager is also hot on appointments and medication. Following up hospital appointments and being in touch with the doctors when needed. Overall I couldn't have asked for a better introduction to a care home. My Nana is so happy.
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Review from Christine W (Niece of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Chatterway Care Home provided invaluable support for our 96-year-old uncle whilst we took a much-needed break. Although they did not have the accommodation to take him in for respite, they did provide him with a midday meal and afternoon tea every day, checking to see that he was safe and
well. Uncle looked forward to the visits each day, more so because usually, we are the only faces he sees from one day to the next. The staff were always warm and friendly and he could not praise them highly enough.
Thank you Chatterway, your help has been invaluable and is very much appreciated.
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Review from Erika P (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident since July 2023, originally just for a couple of weeks but loved it so much that she decided to move in permanently. Mum loves all the staff and often refers to them as her friends. She’s well looked after and loves having her nails done. Fantastic meals and desserts. Mum
would not want to live anywhere else.
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Review from Fiona C (Daughter of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very difficult and emotional time when the time came for us to look for a care home for our mum, who has Dementia, however it is now almost 12 months since mum moved in and I can not find the words to adequately reflect what an incredible care home this is. The Home is so clean and fresh. Mums
room is lovely and airy with her home comforts and photos. Mum is always looking lovely and clean and tidy, in her own clothes. All the staff are really kind, helpful and patient with all the residents. The manager is one of the most caring and considerate people I have ever met and is so on the ball when it comes to the right time to call in the professional services e.g Doctor, SALTs, ensuring the family are aware/involved. There is always at least one staff member in the lounge with the residents. Seeing residents singing and laughing and for some, dancing is a joy to see. My mum has an excellent quality of life at Chataway and we certainly hit the jackpot when she moved into her now, forever home.
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Review from Susan B (Daughter-in-law of Resident) published on 30 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gran had to go into care suddenly after an unforeseen hospital stay and even though the manager had an unexpected bereavement, Gran's acceptance into Chataway Care Home happened quickly and with care. Gran has told a friend that she likes it at Chataway and the manager is always ready to help in any
situation even providing toys to play with in the conservatory for our 5-year-old grandson who had come (with his Mum - Gran's granddaughter) from the USA for a special visit. We have always been helped by the staff who every time are willing to go the extra mile when it comes to arranging a visit to see Gran.
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Review from Philip H (Son-in-law of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble for the staff and management, they have cared and supported my mother-in-law since she became a resident. Cannot praise them high enough. She always seems happy there and her only complaint is too much food, but she still manages to eat it all.
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Review from Jon P (Son of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where do I start? Firstly, get the manager talking to powers that be in the care system and her direct manner will help in getting things on track and restore faith in the care vulnerable people deserve. All the carers I met and spoke to seemed to enjoy their job and I’m told staff retention is over
seven years at Chataway Care Home! Wow. My dad spent his final weeks there and for the first time, I was relaxed and safe in the knowledge he was safe, warm and cared for. A professional attitude in a loving care home is the answer and Chataway had this in abundance. Thank you to the manager and her wonderful team.
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Review from Sara L (Daughter of Resident) published on 4 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak more highly of Chataway Care Home. After a difficult time navigating the social care home system, getting our father into here was like him coming home. The manager and her staff go above and beyond to ensure every resident in their care is treated with the utmost respect, dignity and
compassion. This professionalism extends to visitors and family too. The home is always clean, welcoming and just little things like Dad having his teeth cleaned, hair combed, clean clothes and bedding whenever we visited made all the difference - sadly things that don’t happen in many places. Towards the end, the manager and her staff were always available and I personally found their help and advice so helpful. Thank you so much every one of you for restoring my faith in the care system.
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Review from Ann S (Daughter of Resident) published on 29 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum passed away in this amazing home from home. She was cared for by people who showed the utmost love and attention. Alzheimer's is a horrible disease and we were baffled as to the care needed. We learnt a lot from Mum's carers and we are eternally grateful to them. Thank you to the manager and all
your lovely staff for everything you did for Mum. Chataway is a clean homely care home where everyone is one big happy family.
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Review from Deb S (Daughter of Resident) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this home enough. They are all amazing. I’ve told the care manager she must never retire! This is not just a ‘care home’ this is a family. Each and every resident is treated with dignity and love and the care is second to none despite the obvious challenges and sometimes violent behaviour
that sadly comes with severe dementia. Even our GPs tell us you’d have to travel a million miles to find a better place. Little things they do to ensure the residents feel at home. Nothing is too much trouble. So proactive. We have three family members in Chataway Care Home that we visit regularly. The difference in them since they’ve been residents is amazing. They have a good colour, they’ve all put weight on, they smell lovely. Hair styled, nails painted, clothes all matching and always their own clothes. My mum had to go into another home when she first came out of hospital and it was dreadful. I thank God every day that I’ve got my family in. I could wax lyrical! Thank you so very much.
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Review from Michael B (Son of Resident) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum entered this care home in November 2020 and she has been very well cared for. I am so grateful for everything they have done for her, they keep me very well updated with everything that's going on and all the staff do an amazing job.
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Review from Bev A (Daughter of Resident) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Chataway Care Home now for two years. It has been a very difficult time for everyone. With all the restrictions that have been in place, it hasn’t been easy for us as a family, Dad is such a special part of our lives. We are so grateful for the extra special care Dad has received from
all of the staff. They have always put Dad's well-being first and they have always given him extra support and love beyond their duty. I would highly recommend Chataway to take care of your loved ones, they are treated as part of a family.
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Review from Tracey M (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a bad fall and needed a care home. Luckily a space came up at Chataway. I’m so glad it did as the place is amazing. With Covid, I couldn’t settle my mum in which was very sad for me. The manager and all the care staff did a wonderful job of settling her in. They made me feel so much better.
They sat her near the window so we could come to see her every day. The carers go above and beyond for my mum who is so happy and very well cared for. Nothing is too much trouble. I would definitely recommend this care home as it is very high quality. Thanks again Chataway team for looking after my mum.
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Review from Debbie H (Granddaughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Chataway Care Home enough for the care that is given to my grandad. The manager and her staff are so attentive to all the residents. The home is clean and very homely. My grandad's room is a replica of his own home with pictures and small pieces of his own furniture. All extremely important.
We are all safe in the knowledge that Grandad’s health and wellbeing is always at the top of the list, but at times like this when we cannot visit as we would like, Chataway share photos on Facebook a with us all. They have great activities every day and to see my grandad enjoying these each day is so wonderful. He is happy, so happy. There is genuine love in this house, it should be called Chataway Love Home not care home.
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Review from Paul C (Nephew of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chataway Care Home is excellently and expertly run by the manager and her staff. The staff are all thoughtful, caring and attentive. The home is clean and safe. The residents all seem happy and are often smiling and laughing away. The manager is so strict about Covid infection control protocols that
have been put in place for everyone’s safety and wellbeing. It became obvious that Auntie needed care and she was initially adamant that she didn't want to give up her bungalow but she absolutely loves the companionship and stimulation that she receives from her fellow residents and staff. You are all angels in the way you show such care and treat everyone with such dignity and respect.
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Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Chataway Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.984 for Chataway Care Home is calculated as follows: ( (127 Excellents x 5) + (2 Goods x 4) ) ÷ 129 Ratings = 4.984
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chataway Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (5)

Shannon

Shannon Smith

Job Title: Deputy Joined: 2015

Strong presence in the home.
Supportive to other team leaders and care staff.
A warm friendly face and great communicator.
Ensuring that communication between Manager, professional visitors and families alike is paramount.

Luke

Luke Marlow

Job Title: Team Leader Joined: 2018

Luke works hard to support the management team by ensuring that the structures and systems within Chataway Care Home are adhered to.
Luke has 14 years of experience working in the care sector and has both NVQ 2 and 3.

Diane

Diane Marlow

Job Title: Care Assistant Joined: 2018

Diane works full time at Chataway Care Home. She doesn't mind working either days or nights and is also happy to pick up shifts in the kitchen to cover chefs' annual leave. Along with all mandatory training and other training courses needed to support Diane in her care role, she is also trained in Food Hygiene.

Chris

Chris Lewis

Job Title: Chef Joined: 2017

Chris has worked as a chef in care homes for over 25 years. He brought a wealth of knowledge and experience to Chataway since starting his employment with us in 2017. He ensures that all systems and structures in the kitchen are adhered to.
His homemade cakes, trifles and cheese scones are second to none, and we can't forget his homemade quiche.

Jack

Jack Marlow

Job Title: Team Leader Joined: 2016

Jack started working at Chataway 7 years ago as a kitchen assistant whilst training to be a pastry chef. After gaining his qualifications, his passion for care was greater, so he trained and worked hard to gain his level 3 in health and social care. Although Jack is a Team Leader on days, he will cover staff annual leave by also working nights or as a chef in the kitchen.

Frequently Asked Questions about Chataway Care Home

What types of Care is Chataway Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chataway Care Home have?

There are 10 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Chataway Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chataway Care Home to the centre of Leicester?

4.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chataway Care Home to verify any information. View our terms and conditions. Chataway Care Home has an Enhanced Service - more info.