Chataway Care Home

4 East Avenue, Whetstone, Leicester LE8 6JG
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10 40 Reviews
  • Chataway Care Home, Leicester
Chataway Care Home provides residential care for up to 14 people.

The bedrooms at Chataway Care Home are nicely decorated and furnished throughout.

The accommodation is provided over two floors and there is access to the upper floor via a stair lift.

A secure garden is wonderful for those residents who like to spend time outside.
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Care Provided by Chataway Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 14 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £860 – £900
  • Self-Funded Residential Dementia Care: £860 – £900
  • RESPITE Self-Funded Residential Care: £860 – £900
  • RESPITE Self-Funded Residential Dementia Care: £860 – £900

These prices are only a guideline, please contact Chataway Care Home to find out the exact price for your requirements.

Contact Chataway Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chataway Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Chataway Residential Home Ltd

Person in Charge

  • Jacki Payne (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (10)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Chataway Care Home Reviews (40)

10

Chataway Care Home has a Review Score of 10 (9.978) out of 10, based on 15 reviews in the last 2 years.
Over all time Chataway Care Home has 40 reviews.

Overall Experience
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Reviewer Connection to Chataway Care Home
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Total of 40, showing 21-40
Review from Ann S (Daughter of Resident) published on 29 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum passed away in this amazing home from home. She was cared for by people who showed the utmost love and attention. Alzheimer's is a horrible disease and we were baffled as to the care needed. We learnt a lot from Mum's carers and we are eternally grateful to them. Thank you to the manager and all
your lovely staff for everything you did for Mum. Chataway is a clean homely care home where everyone is one big happy family.
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Review from Deb S (Daughter of Resident) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this home enough. They are all amazing. I’ve told the care manager she must never retire! This is not just a ‘care home’ this is a family. Each and every resident is treated with dignity and love and the care is second to none despite the obvious challenges and sometimes violent behaviour
that sadly comes with severe dementia. Even our GPs tell us you’d have to travel a million miles to find a better place. Little things they do to ensure the residents feel at home. Nothing is too much trouble. So proactive. We have three family members in Chataway Care Home that we visit regularly. The difference in them since they’ve been residents is amazing. They have a good colour, they’ve all put weight on, they smell lovely. Hair styled, nails painted, clothes all matching and always their own clothes. My mum had to go into another home when she first came out of hospital and it was dreadful. I thank God every day that I’ve got my family in. I could wax lyrical! Thank you so very much.
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Review from Michael B (Son of Resident) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum entered this care home in November 2020 and she has been very well cared for. I am so grateful for everything they have done for her, they keep me very well updated with everything that's going on and all the staff do an amazing job.
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Review from Bev A (Daughter of Resident) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Chataway Care Home now for two years. It has been a very difficult time for everyone. With all the restrictions that have been in place, it hasn’t been easy for us as a family, Dad is such a special part of our lives. We are so grateful for the extra special care Dad has received from
all of the staff. They have always put Dad's well-being first and they have always given him extra support and love beyond their duty. I would highly recommend Chataway to take care of your loved ones, they are treated as part of a family.
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Review from Tracey M (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a bad fall and needed a care home. Luckily a space came up at Chataway. I’m so glad it did as the place is amazing. With Covid, I couldn’t settle my mum in which was very sad for me. The manager and all the care staff did a wonderful job of settling her in. They made me feel so much better.
They sat her near the window so we could come to see her every day. The carers go above and beyond for my mum who is so happy and very well cared for. Nothing is too much trouble. I would definitely recommend this care home as it is very high quality. Thanks again Chataway team for looking after my mum.
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Review from Debbie H (Granddaughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Chataway Care Home enough for the care that is given to my grandad. The manager and her staff are so attentive to all the residents. The home is clean and very homely. My grandad's room is a replica of his own home with pictures and small pieces of his own furniture. All extremely important.
We are all safe in the knowledge that Grandad’s health and wellbeing is always at the top of the list, but at times like this when we cannot visit as we would like, Chataway share photos on Facebook a with us all. They have great activities every day and to see my grandad enjoying these each day is so wonderful. He is happy, so happy. There is genuine love in this house, it should be called Chataway Love Home not care home.
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Review from Paul C (Nephew of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chataway Care Home is excellently and expertly run by the manager and her staff. The staff are all thoughtful, caring and attentive. The home is clean and safe. The residents all seem happy and are often smiling and laughing away. The manager is so strict about Covid infection control protocols that
have been put in place for everyone’s safety and wellbeing. It became obvious that Auntie needed care and she was initially adamant that she didn't want to give up her bungalow but she absolutely loves the companionship and stimulation that she receives from her fellow residents and staff. You are all angels in the way you show such care and treat everyone with such dignity and respect.
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Review from Sam R (Daughter of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Chataway for a year now, most of this time has been in lockdown, we feel he has always been very well looked after and we are all kept informed and nothing is too much trouble for the manager and carers always going that extra mile. My mum and sister had a very special half-hour visit
on Christmas Eve as they had a coronavirus test beforehand so could all have a very much needed hug. Always lovely pictures on Facebook for us to see, which means so much, as we can’t visit at the moment. But as things change, we know the manager will ensure we get to visit as soon as we possibly can. Would not hesitate to recommend Chataway to anyone, as our very much loved husband and dad is very well looked after.
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Review from Louise P (Daughter of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
With the onset of Covid, Mum became very isolated and her dementia began to deteriorate rapidly. I cannot thank Chataway Care enough for welcoming her into their ‘family’ which is indeed what it is. The manager and staff are immensely friendly and caring. Mum is kept safe, warm and definitely well fed!
She is happy and content and the numerous daily activities help to keep her active. I have nothing but praise for this wonderfully comfortable homely residence and its remarkable staff in one of the most testing years ever. With love to you all!
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Review from Maurice D (Husband of Resident) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chataway Care Home has a lovely homely atmosphere. It really does feel like a family and we are extremely happy with the care they provide. The staff are always friendly, attentive, patient, kind, reassuring and are very responsive to any queries that we raise. The whole team are supportive and work
together to anticipate and meet the residents' needs. As a family, we received outstanding support at a very difficult time so that the transition into residential care could be managed as smoothly as possible. We feel that the team all go above and beyond to ensure that we do not worry about our loved one. The team always treat residents as individuals, with dignity and respect and continually go the extra mile on little details that will make all the difference. We feel very lucky to have found Chataway and could not ask for anything more in the care that they provide.
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Review from Debby C (Daughter of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had the best care since coming to Chataway. It's a lovely friendly small home that feels like home from home. All the staff are friendly and helpful and treat the residents like family. When mum was on end of life, they were all amazing.
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Review from Vicky w (Daughter of Resident) published on 3 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chataway was recommended for our beautiful mum who has dementia and could no longer live independently. After a really bad experience at another care home, we were naturally worried about her. This beautiful place is home from home. The care given to the residents is amazing. Staff always treat the
residents with the respect and dignity they deserve. Nothing is ever too much trouble and most of all the residents are all happy. My mum always has a lovely smile on her face, she is happy and content, and we couldn’t wish for anything more for my mum.
I live in Australia and on a recent visit, the staff organised a lovely farewell tea for my family when we left, that meant so much. The manager even takes her iPad in for me to FaceTime my mum each week. When you look around this place and see what they have and what they give to the residents it is obvious that it is all about the love of the job and not about the profit. It’s the little things that matter. Thank you doesn’t seem enough.
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Review from D T (Son of Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been well cared for. The staff are very good.
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Review from Jane H (Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family found staff outstanding. The home is very friendly when you visit and my Father in Law is well happy at home.
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Review from Carol D (Stepdaughter of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always feel welcome when visiting and asked if we want a cup of tea or coffee. My relative always looks cared for and is eating and enjoying her food, this had been an issue before she came to stay at Chataway care home. There always appears to be good interactions between staff and residents. The
activities advertised on the board seem to take place as advertised. All residents seem to be treated with respect. I am well pleased.
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Review from Jan S (Sister-in-law of Resident) published on 12 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very caring and friendly. The home is clean and tidy and very welcoming.
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Review from Stephen S (Son of Resident) published on 12 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Chataway Care Home for several years now and in my opinion, the staff could not have been better in that time. They have been in tune with her needs be it day to day or when higher levels of medical care have been needed ie. hospital. Manager and staff are friendly and professional
and the environment is lovely. My mother is really happy there and that is the real test of a good care home.
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Review from Gillian E C (Daughter of Resident) published on 27 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been really happy with the home and care that my mum has received since living at Chataway. My mum has settled in really well, she is much less anxious and seems a lot happier than when she was living at home.
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Review from Paul T (Son of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very nicely run care home. It has a friendly and family atmosphere.
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Review from Anthony L (Son of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chataway is a very friendly home, friendly staff and residents. It is well run and the staff provide an excellent entertainment programme for the residents.
There is a great variety of well-cooked meals for the residents to choose from. All the property is always clean and odour free. My mother is
very happy there.
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Current Review Score: 10.0 (9.978)

Overview of Review Score

The Review Score of 10 (9.978) out of 10 for Chataway Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.978 for Chataway Care Home is calculated as follows: ( (174 Excellents x 5) + (4 Goods x 4) ) ÷ 178 Ratings = 4.978
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chataway Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (5)

Shannon

Shannon Smith

Job Title: Deputy Joined: 2015

Strong presence in the home.
Supportive to other team leaders and care staff.
A warm friendly face and great communicator.
Ensuring that communication between Manager, professional visitors and families alike is paramount.

Luke

Luke Marlow

Job Title: Team Leader Joined: 2018

Luke works hard to support the management team by ensuring that the structures and systems within Chataway Care Home are adhered to.
Luke has 14 years of experience working in the care sector and has both NVQ 2 and 3.

Diane

Diane Marlow

Job Title: Care Assistant Joined: 2018

Diane works full time at Chataway Care Home. She doesn't mind working either days or nights and is also happy to pick up shifts in the kitchen to cover chefs' annual leave. Along with all mandatory training and other training courses needed to support Diane in her care role, she is also trained in Food Hygiene.

Chris

Chris Lewis

Job Title: Chef Joined: 2017

Chris has worked as a chef in care homes for over 25 years. He brought a wealth of knowledge and experience to Chataway since starting his employment with us in 2017. He ensures that all systems and structures in the kitchen are adhered to.
His homemade cakes, trifles and cheese scones are second to none, and we can't forget his homemade quiche.

Jack

Jack Marlow

Job Title: Team Leader Joined: 2016

Jack started working at Chataway 7 years ago as a kitchen assistant whilst training to be a pastry chef. After gaining his qualifications, his passion for care was greater, so he trained and worked hard to gain his level 3 in health and social care. Although Jack is a Team Leader on days, he will cover staff annual leave by also working nights or as a chef in the kitchen.

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