Submit a Review for Westroyd House Care Home
10 Tickow Lane, Shepshed, Loughborough, LE12 9LY
View Full Details of Westroyd House Care HomeLatest Reviews for Westroyd House Care Home
09 October 2025
I am always greeted with a lovely smile. The staff are kind and caring, but as I can only visit once a week and always mid-morning, I have no idea about activities or facilities.
26 September 2025
Everything is good, my mother is well looked after. Always clean and tidy, the staff are great. The food is very good, good selection of meals. The kitchen always looks clean and organised. Home is managed well, and activities are arranged for residents.
19 September 2025
Great staff very helpful and caring . Staff are always on hand to help with any queries you have and will help to solve them. Rooms are always spotless, clean and tidy. One criticism I have is the driveway down needs some attention it is full of potholes
19 September 2025
Our experience of Westroyds has been absolutely fantastic. The care and support given to the residents and to their families is above and beyond. They have helped and supported us through a very traumatic time and helped to alleviate our worries and concerns. We love the feel to the place the moment you walk through the door as it is extremely cheerful, bright, great music and a warm greeting. They get to know the people they are looking after and share any concerns with the residents families. The management is superb and we couldn't wish for a better place to look after our brother/ brother in law.
18 September 2025
Mum has been a resident here for almost 2 and a half years and has always been happy. She is well looked after and always eats well! She enjoys chatting to the staff and will usually have a laugh with them. I cannot fault the cleanliness of the home or the way in which Mum is cared for.
03 September 2025
My dad went into Westroyd in December. I cannot fault the staff. Dad could be challenging but the care and compassion given to him was second to none. He was always clean and well fed. All of the staff treated him with the utmost respect and engaged with him all the time. 10 out of 10. Unfortunately my dad passed away on Sunday surrounded by staff who made his last few days comfortable and gave him dignity in death. Highly recommend Westroyd. Thanks all.
19 August 2025
Dad has continued to receive the high level of care and respect from the staff, which has been unwavering since his first day. The staff always have a friendly smile when visiting. The food continues to be of a high standard and with a varied menu each week.
02 July 2025
Dad is settling in well, he still misses his own home but the staff have made him feel very welcome. His needs are well taken care of in a professional and understand way. Dad says he likes his room and the food is lovely. We've not seen dad eat so much in a long time. It's early days as dad has only been a resident for two weeks but at this moment in time this was the right decision for dad and the family
02 July 2025
The care that my Mum receives is excellent, and nothing is too much trouble. All the staff at Westroyd are kind and caring. I visit several times during the week, and they are always welcoming and friendly. I am very happy that Mum is getting the very best care.
15 April 2025
After the sudden closure of mum's previous care home in January we were delighted to find Westroyd and we couldn't be happier. Mum has a lovely room, she really likes the home and the staff and her mental health and anxiety has as improved considerably under their care and encouragement. They always have time to talk to us as a family and we all feel supported in mums care. They took time to listen to mum and got to know and understand her as a person. The move to a new home was huge for mum and very distressing but with support and compassion from the whole team she quickly settled. The building is always clean and inviting, there are activities and good food choices. She is now happy, safe, comfortable, treated with dignity and understanding, and very well cared for.
15 April 2025
I'd like to thank all the staff for looking after mum. They do a great job in looking after my mum in lots of ways. If my mum is unwell at anytime they call a doctor to visit which then I know they are really looking after her.Nothing is to much trouble.
15 April 2025
Dad looked very well when we visited him. The staff are very friendly and nothing is ever too much for them. The manager always has her door open and I always pop by to say hello and ask how my dad has been. They are like one big family at Westroyd Care Home.
07 April 2025
STAFF The staff continue to be excellent. FOOD The standard of food has rapidly gone down recently leading to mother and I understand other residents to complain. When mother complained, the chef said he was operating from instruction from "head office" . One case in point was that for the mid day main meal she had one brussel sprout on her plate. I'm sure you appreciate that a good balanced diet with plenty of fresh vegetables helps to keep residents more heathy. This decline is surprising bearing in mind we have just had a very substantial increase in fees. DRIVEWAY. As reported previously the driveway down to the building is full of pot holes (when in contact with the managed we are told that this is reported regularly, obviously action being taken)
30 January 2025
The care that my relative has had at Westroyd has been outstanding from the time they first arrived here over 2 years ago. In the last year the building has undergone some significant improvements which have greatly enhanced the living experience and this has been noticeable to see, all of the areas, including rooms are spotlessly clean always. In truth though it is the staff that really make the place from the manager all the way through to the care staff, cleaning, activities and kitchen staff. Everyone is always pleasant and talkative on even what I'm sure are very trying days and this has been greatly appreciated. I am extremely grateful for the kindness and support I have had most recently at what can only be described as the most trying time of all. Knowing that all of the staff have been there whatever is something that a thank you is not adequate enough to say but in any case, thank you!
30 January 2025
My father has been at Westroyd for nearly 3 years now. We are extremely happy with the facility and all the staff are excellent and go above and beyond in the care shown. There are plenty of opportunities for friends and family to join events and we have been more than happy with all aspects of the care received. Recent refurbishment has made it even better.
30 January 2025
Westroyd House Care Home in Shepshed has been amazing with my mother and her continuing care. They have been amazing at keeping us updated on any issues and on her condition. Due to her condition she believes she is working there and they go out of their way to make her feel like an integral part of the team while keeping her and the rest of the residents safe and happy. They are welcoming and help us when anything occurs that we are not sure about.
28 January 2025
It is the absolute hardest decision for a family to make to seek out a care home for a loved one. From our initial inquiry we have received nothing but compassion, empathy, care and professionalism. Westroyd House is kept exceptionally clean and all of the dedicated staff work so hard to make it 'homely' and every resident is treated as 'family'. What you see is what you get, with total transparency. Transition into the home is done on an individual basis and as needs changed, and we have been kept fully informed throughout the process. If I could rate this higher than 5 stars then I would. Thank you all so much for the care that you give to our dad, grandad and husband, you are all angels!
28 January 2025
My brother enjoys his stay at the home, he is well looked after in all aspects of his care. He gets on well with the members of staff at all levels, they all greet him fondly and are genuinely interested in his well-being. He particularly enjoys his meal times and the choice and quality of his food. His room is always clean, neat and tidy. He interacts with the other residents where they can! I received a monthly newsletter and I am kept informed of any issues. I tend to visit my brother once a week and so see the staff in action.
28 January 2025
My dad moved into Westroyd in November. The staff are full of cheer, always smiling, uber supportive, nothing is ever too much trouble and my dad and ourselves are treated like family. The honesty in approach is fabulous, we have been kept up to date with his settling-in process at every stage with full disclosure which has reduced our worries and given us complete trust and faith in carers. My dad and ourselves are always treated with dignity and respect with no judgement. We have been better educated about my dad's condition than when we were when relying solely on GPs and Consultants. This has helped us to know how best to interact with and support my dad. The fact that all residents and staff are always smiling tells me everything I need to know about how fabulous the Westroyd team are.
28 January 2025
My Husband has been part of the Westroyde family since November 2024. I am so happy he is living in this happy caring home. He is settled and so well cared for. Thank you so much for your care and dedication, would recommend you all to anyone.
Latest Reviews for Westroyd House Care Home
09 October 2025
I am always greeted with a lovely smile. The staff are kind and caring, but as I can only visit once a week and always mid-morning, I have no idea about activities or facilities.
26 September 2025
Everything is good, my mother is well looked after. Always clean and tidy, the staff are great. The food is very good, good selection of meals. The kitchen always looks clean and organised. Home is managed well, and activities are arranged for residents.
19 September 2025
Great staff very helpful and caring . Staff are always on hand to help with any queries you have and will help to solve them. Rooms are always spotless, clean and tidy. One criticism I have is the driveway down needs some attention it is full of potholes
19 September 2025
Our experience of Westroyds has been absolutely fantastic. The care and support given to the residents and to their families is above and beyond. They have helped and supported us through a very traumatic time and helped to alleviate our worries and concerns. We love the feel to the place the moment you walk through the door as it is extremely cheerful, bright, great music and a warm greeting. They get to know the people they are looking after and share any concerns with the residents families. The management is superb and we couldn't wish for a better place to look after our brother/ brother in law.
18 September 2025
Mum has been a resident here for almost 2 and a half years and has always been happy. She is well looked after and always eats well! She enjoys chatting to the staff and will usually have a laugh with them. I cannot fault the cleanliness of the home or the way in which Mum is cared for.
03 September 2025
My dad went into Westroyd in December. I cannot fault the staff. Dad could be challenging but the care and compassion given to him was second to none. He was always clean and well fed. All of the staff treated him with the utmost respect and engaged with him all the time. 10 out of 10. Unfortunately my dad passed away on Sunday surrounded by staff who made his last few days comfortable and gave him dignity in death. Highly recommend Westroyd. Thanks all.
19 August 2025
Dad has continued to receive the high level of care and respect from the staff, which has been unwavering since his first day. The staff always have a friendly smile when visiting. The food continues to be of a high standard and with a varied menu each week.
02 July 2025
Dad is settling in well, he still misses his own home but the staff have made him feel very welcome. His needs are well taken care of in a professional and understand way. Dad says he likes his room and the food is lovely. We've not seen dad eat so much in a long time. It's early days as dad has only been a resident for two weeks but at this moment in time this was the right decision for dad and the family
02 July 2025
The care that my Mum receives is excellent, and nothing is too much trouble. All the staff at Westroyd are kind and caring. I visit several times during the week, and they are always welcoming and friendly. I am very happy that Mum is getting the very best care.
15 April 2025
After the sudden closure of mum's previous care home in January we were delighted to find Westroyd and we couldn't be happier. Mum has a lovely room, she really likes the home and the staff and her mental health and anxiety has as improved considerably under their care and encouragement. They always have time to talk to us as a family and we all feel supported in mums care. They took time to listen to mum and got to know and understand her as a person. The move to a new home was huge for mum and very distressing but with support and compassion from the whole team she quickly settled. The building is always clean and inviting, there are activities and good food choices. She is now happy, safe, comfortable, treated with dignity and understanding, and very well cared for.
15 April 2025
I'd like to thank all the staff for looking after mum. They do a great job in looking after my mum in lots of ways. If my mum is unwell at anytime they call a doctor to visit which then I know they are really looking after her.Nothing is to much trouble.
15 April 2025
Dad looked very well when we visited him. The staff are very friendly and nothing is ever too much for them. The manager always has her door open and I always pop by to say hello and ask how my dad has been. They are like one big family at Westroyd Care Home.
07 April 2025
STAFF The staff continue to be excellent. FOOD The standard of food has rapidly gone down recently leading to mother and I understand other residents to complain. When mother complained, the chef said he was operating from instruction from "head office" . One case in point was that for the mid day main meal she had one brussel sprout on her plate. I'm sure you appreciate that a good balanced diet with plenty of fresh vegetables helps to keep residents more heathy. This decline is surprising bearing in mind we have just had a very substantial increase in fees. DRIVEWAY. As reported previously the driveway down to the building is full of pot holes (when in contact with the managed we are told that this is reported regularly, obviously action being taken)
30 January 2025
The care that my relative has had at Westroyd has been outstanding from the time they first arrived here over 2 years ago. In the last year the building has undergone some significant improvements which have greatly enhanced the living experience and this has been noticeable to see, all of the areas, including rooms are spotlessly clean always. In truth though it is the staff that really make the place from the manager all the way through to the care staff, cleaning, activities and kitchen staff. Everyone is always pleasant and talkative on even what I'm sure are very trying days and this has been greatly appreciated. I am extremely grateful for the kindness and support I have had most recently at what can only be described as the most trying time of all. Knowing that all of the staff have been there whatever is something that a thank you is not adequate enough to say but in any case, thank you!
30 January 2025
My father has been at Westroyd for nearly 3 years now. We are extremely happy with the facility and all the staff are excellent and go above and beyond in the care shown. There are plenty of opportunities for friends and family to join events and we have been more than happy with all aspects of the care received. Recent refurbishment has made it even better.
30 January 2025
Westroyd House Care Home in Shepshed has been amazing with my mother and her continuing care. They have been amazing at keeping us updated on any issues and on her condition. Due to her condition she believes she is working there and they go out of their way to make her feel like an integral part of the team while keeping her and the rest of the residents safe and happy. They are welcoming and help us when anything occurs that we are not sure about.
28 January 2025
It is the absolute hardest decision for a family to make to seek out a care home for a loved one. From our initial inquiry we have received nothing but compassion, empathy, care and professionalism. Westroyd House is kept exceptionally clean and all of the dedicated staff work so hard to make it 'homely' and every resident is treated as 'family'. What you see is what you get, with total transparency. Transition into the home is done on an individual basis and as needs changed, and we have been kept fully informed throughout the process. If I could rate this higher than 5 stars then I would. Thank you all so much for the care that you give to our dad, grandad and husband, you are all angels!
28 January 2025
My brother enjoys his stay at the home, he is well looked after in all aspects of his care. He gets on well with the members of staff at all levels, they all greet him fondly and are genuinely interested in his well-being. He particularly enjoys his meal times and the choice and quality of his food. His room is always clean, neat and tidy. He interacts with the other residents where they can! I received a monthly newsletter and I am kept informed of any issues. I tend to visit my brother once a week and so see the staff in action.
28 January 2025
My dad moved into Westroyd in November. The staff are full of cheer, always smiling, uber supportive, nothing is ever too much trouble and my dad and ourselves are treated like family. The honesty in approach is fabulous, we have been kept up to date with his settling-in process at every stage with full disclosure which has reduced our worries and given us complete trust and faith in carers. My dad and ourselves are always treated with dignity and respect with no judgement. We have been better educated about my dad's condition than when we were when relying solely on GPs and Consultants. This has helped us to know how best to interact with and support my dad. The fact that all residents and staff are always smiling tells me everything I need to know about how fabulous the Westroyd team are.
28 January 2025
My Husband has been part of the Westroyde family since November 2024. I am so happy he is living in this happy caring home. He is settled and so well cared for. Thank you so much for your care and dedication, would recommend you all to anyone.