Westroyd Care Home

10 Tickow Lane, Shepshed, Loughborough LE12 9LY
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9.8 77 Reviews
  • Westroyd Care Home, Loughborough
Westroyd Care Home is a well-established Care Home. It is surrounded by the community. They offer 24-hour personalised care and support for residents with residential and dementia needs.

There are 31 bedrooms, with all having en-suite facilities. Although the bedrooms are furnished to a good standard, the team do encourage residents to bring in their own items to give a feeling of home. There is a well-established furnished lounge, that boast large flat screen TV and a variety of chairs to accommodate Residents' seating preference. Westroyd House has one dining room with facilities accessible to visitors and families for refreshments, a varied menu is provided and Residents are able to eat in their own rooms if preferred. Activity Coordinators are able to deliver a programme that is created for the enjoyment of the residents, they deliver music and activities from the community, who love to entertain residents. Westroyd House has a secluded, secure, well-used patio area and garden at the rear of the building where Residents enjoy potting plants or even enjoying the occasional sunshine! The team encourage residents to participate in gardening activities if this is their passion.

The home is close to the town centre so residents are able to access the shops and coffee shops, independently or with family.
Facilities at Westroyd also include salon which will offer residents manicures, pedicures, plus a hair salon for those who enjoy a weekly pick me up. An experienced hair stylist is able to offer a variety of services to cater for everyone’s needs.
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Care Provided by Westroyd Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1425 – £1450
  • Self-Funded Residential Dementia Care: £1450 – £1475
  • RESPITE Self-Funded Residential Care: £1425 – £1425
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1450

Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.

The price(s) shown are provided by the care home. Contact Westroyd Care Home for full pricing details and T&Cs.

Contact Westroyd Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westroyd Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrea Burke (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)

Visiting

  • Phone for an appointment or just drop in

Parking

  • Car park at the back

Westroyd Care Home Reviews (77)

9.8

Westroyd Care Home has a Review Score of 9.8 (9.773) out of 10, based on 35 reviews in the last 2 years.
Over all time Westroyd Care Home has 77 reviews.

Overall Experience
  • 48
  • 27
  • 1
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Date Published
  • 77
  • 10
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  • 35
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Reviewer Connection to Westroyd Care Home
  • 39
  • 9
  • 6
  • 6
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 77, showing 1-20
Review from Jim C (Son of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very well run care home. The staff are efficient & very friendly. Mother very well looked after & gets on well with the staff. Food well prepared & good selection. The home is clean & tidy. Visits are easy to arrange.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeHi, thank you for your lovely review. I will pass your kind thoughts to the team.
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Review from J W (Brother of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother is being looked after by very dedicated staff.
The rooms are cleaned to a very good standard as are the lounge and dining room.
My only gripe is the drive down to the home is in a dreadful condition.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you for your lovely review. The driveway is constantly assessed and holes are filled but it does need to be completely resurfaced.
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Review from Sue S (Daughter of Resident) published on 8 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here for nearly three years and I can't imagine her being anywhere else. She is treated with respect and kindness every day and loves being here. She joins in with activities when she feels like it and is always ready for mealtimes! She usually has a big smile for everyone and enjoys chatting
to staff and other residents alike.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you so much for your lovely review. She is definitely part of our family and we just love her cheeky grin!
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Review from S S (Daughter of Resident) published on 8 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As always, Dad is treated with respect and dignity and he is always clean and well presented. The staff are always polite and friendly when we visit dad and have a very good rapport with him. The food is always to a good standard.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you for your lovely review. Your Dad definitely has his favourite team members! I will pass this on to the team as appreciating their hard work is very important to us.
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Review from Brenda B (Daughter of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with how quickly my mother has settled since her arrival two months ago. She has always been independent and this continues to be respected. The staff are always friendly, welcoming and approachable. We feel my mother's care needs are being met and that she is in safe hands.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you so much for your lovely review. We are please how Mum has settled in too. I will forward your thoughts to the team.
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Review from J G (Son of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was able to take a booking for a vacancy prior to it being needed it as he was in emergency care home, which was a big relief to me and my sister as this home is very close to our mum and dads house.. Since being at Westroyd he has settled in well with the help of Andrea and Sharon. They have,
along with the rest of care team been very responsive to his needs especially with his mind state and his diabetes along with the maintenance gents who have put up bookcases and made his room more personal. It was nice to see all the different activities over the Christmas period which he participated in a lot of the singing. He is fed well and I have no concerns with his care going forward.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeHi

Thank you for your lovely review. Your Dad really has settled well and we are also enjoying his impromptu men's choir that he has participated in
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Review from Gary H (Mother-in-law of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
We find the home very friendly and welcoming; staff are always friendly with a. Smile. If we have a question they always try to find an answer. Mum mostly is in a good mood only occasionally is a bit down but this is due to her condition rather then anything else. Over all we are very happy with everything
thanks.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you very much for your kind review. Your Mum has settled in well, always has time for a natter!
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Review from C L (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my dad moved into Westroyd at the beginning of December as a family, we have been more than happy with the care he has received. The staff are all very welcoming when visiting, and nothing is too much trouble. My dad seems to have settled in very well and is happy, which is all we can ask for.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you for your lovely review. Your dad is a wonderful addition to our family. He has settled so well into our home.
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Review from Jo B (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit several times during the week, the team are always welcoming and friendly and there is always someone to speak to. Mum is happy and settled with a comfortable and spacious bedroom. She is patiently & respectfully supported because all the team take the time to know and understand the residents,
allowing them to tailor individual needs. I am very happy that Mum is getting the best care. Visiting hours are very flexible and i am always greeted with a cheery welcome. It really is a home not just a residence.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you for your lovely review. We pride ourselves on creating a family home and knowing each and everyone's individual wants and wishes.
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Review from Claire L (Granddaughter of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Westroyd from the bottom of my heart for the care they gave my Grandma. Sadly Grandma didn't get much time to create many memories here. But in the time spent at Westroyd she was shown nothing but love, dignity, care and respect. The home has a very special team who genuinely
care about all the residents and my Grandma was cared for from her first day to her last.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeHi, thank you for your lovely review. We will miss her too. Thank you Andrea Burke
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Review from Dorothy O (Sister-in-law of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always greeted with a lovely smile. The staff are kind and caring, but as I can only visit once a week and always mid-morning, I have no idea about activities or facilities.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you for your lovely review. We appreciate your referencing the team and will hand over your feelings, compliments about their hard work goes a long way.
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Review from Amanda H (Brother of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Westroyds has been absolutely fantastic. The care and support given to the residents and to their families is above and beyond. They have helped and supported us through a very traumatic time and helped to alleviate our worries and concerns. We love the feel to the place the moment
you walk through the door as it is extremely cheerful, bright, great music and a warm greeting. They get to know the people they are looking after and share any concerns with the residents families. The management is superb and we couldn't wish for a better place to look after our brother/ brother in law.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you for your lovely review. We pride ourselves on the care we give our residents and I appreciate you highlighting that our team is reaching those goals.
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Review from Stephen C (Friend of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Westroyd in December. I cannot fault the staff. Dad could be challenging but the care and compassion given to him was second to none. He was always clean and well fed. All of the staff treated him with the utmost respect and engaged with him all the time. 10 out of 10. Unfortunately
my dad passed away on Sunday surrounded by staff who made his last few days comfortable and gave him dignity in death. Highly recommend Westroyd. Thanks all.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeHi, Thank you for your lovely review and all of us at Westroyds will miss him and his quick wit!
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Review from S S (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has continued to receive the high level of care and respect from the staff, which has been unwavering since his first day. The staff always have a friendly smile when visiting. The food continues to be of a high standard and with a varied menu each week.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you so much for your lovely review. We strive to ensure all our residents have respect and dignity at all times. I am so glad he enjoys our company and the care he receives from us.
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Review from Tina L (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is settling in well, he still misses his own home but the staff have made him feel very welcome. His needs are well taken care of in a professional and understand way. Dad says he likes his room and the food is lovely. We've not seen dad eat so much in a long time. It's early days as dad has only
been a resident for two weeks but at this moment in time this was the right decision for dad and the family
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you for your lovely review. Your dad has a wonderful character and is definitely settling in well
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Review from K J (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my Mum receives is excellent, and nothing is too much trouble. All the staff at Westroyd are kind and caring. I visit several times during the week, and they are always welcoming and friendly. I am very happy that Mum is getting the very best care.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you for your lovely review. We are pleased to be able to look after your mum
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Review from Karen F (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd like to thank all the staff for looking after mum. They do a great job in looking after my mum in lots of ways. If my mum is unwell at anytime they call a doctor to visit which then I know they are really looking after her.Nothing is to much trouble.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you for your lovely review. She is a pleasure to look after
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Review from Rebecca W (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad looked very well when we visited him. The staff are very friendly and nothing is ever too much for them. The manager always has her door open and I always pop by to say hello and ask how my dad has been. They are like one big family at Westroyd Care Home.
Reply from Andrea Burke, Home Manager at Westroyd Care HomeThank you for your lovely review. It is always a pleasure to see you, we enjoy looking after your dad.
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Review from Susan P (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
STAFF
The staff continue to be excellent.
FOOD
The standard of food has rapidly gone down recently leading to mother and I understand other residents to complain. When mother complained, the chef said he was operating from instruction from "head office" .
One case in point was that for the mid day
main meal she had one brussel sprout on her plate.
I'm sure you appreciate that a good balanced diet with plenty of fresh vegetables helps to keep residents more heathy.
This decline is surprising bearing in mind we have just had a very substantial increase in fees.
DRIVEWAY.
As reported previously the driveway down to the building is full of pot holes (when in contact with the managed we are told that this is reported regularly, obviously action being taken)
Reply from Andrea Burke, Home Manager at Westroyd Care HomeHi Thank you for your review, and thank you for commending the team on their hard work. I am sorry to hear that you have some concerns. Please feel free to see me anytime, to discuss these personally.
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Review from David H (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my relative has had at Westroyd has been outstanding from the time they first arrived here over 2 years ago. In the last year the building has undergone some significant improvements which have greatly enhanced the living experience and this has been noticeable to see, all of the areas,
including rooms are spotlessly clean always. In truth though it is the staff that really make the place from the manager all the way through to the care staff, cleaning, activities and kitchen staff. Everyone is always pleasant and talkative on even what I'm sure are very trying days and this has been greatly appreciated. I am extremely grateful for the kindness and support I have had most recently at what can only be described as the most trying time of all. Knowing that all of the staff have been there whatever is something that a thank you is not adequate enough to say but in any case, thank you!
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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Westroyd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Westroyd Care Home is calculated as follows: ( (325 Excellents x 5) + (62 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 400 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westroyd Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 15 hours ago

residential/dementia

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Awards / Recognitions (5)

Meet the Team (5)

Andrea

Andrea Burke

Job Title: Home Manager Joined: 2020

I have worked within Westroyd Care Home for over 6 years and believe strongly in the ethos of dignity, care and respect. The team are committed to giving an enhanced, caring and fulfilling life to our residents every day.

Debbie

Debbie Kent

Job Title: Unit Manager Joined: 2007

I have been working for Westroyd Care Home for the past 17 years. I am committed to ensuring our residents are happy and well cared for. I assist with running the team daily.

Sharon

Sharon Chapman

Job Title: Administrator Joined: 2018

I have worked for Westroyd Care Home for the past 6 and a half years and I love coming to work! Every day is different and I ensure that all the administrative tasks are completed to enable the smooth running of the home. I believe we have a lovely home where all residents are well cared for and respected.

Alison

Alison Stock

Job Title: House Keeper Joined: 2020

I have worked for Westroyd Care Home for 6 years and believe that the environment in which our residents live must be at a high standard and continue to strive to ensure all Policies and Procedures are followed. I enjoy my position and work hard to organise my team and create a homely and clean environment for everyone.

Florina

Florina Dinut

Job Title: Care Assitant Joined: 2022

I have worked for Westroyd Care Home for the past 4 years and really enjoy my position. I have worked all over Europe, over the past 30 years, but believe I have found my home at Westroyd. I am committed to ensuring that our residents are well cared for, and the team that I work with enables me to do this.

Frequently Asked Questions about Westroyd Care Home

What types of Care is Westroyd Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westroyd Care Home have?

There are 31 Single Rooms.

What are the Facilities & Services at Westroyd Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westroyd Care Home to the centre of Loughborough?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westroyd Care Home to verify any information. View our terms and conditions. Westroyd Care Home has an Enhanced Service - more info.