Westroyd House Care Home, Loughborough, Leicestershire
Westroyd House Care Home, Loughborough, Leicestershire
Westroyd House Care Home, Loughborough, Leicestershire

Westroyd is located on the outskirts of Shepshed in attractive grounds and is convenient for shops, amenities, public transport and the M1 motorway link. Shepshed Town Centre is less than a mile away.

Westroyd Lodge is a former private residence that has been sympathetically modernised and extended and offers accommodation in single occupancy rooms, all of which are with en-suite facilities. Some rooms are spacious enough for sharing.

Westroyd House is purpose built and provides accommodation in single occupancy rooms, most of which are with en-suite facilties. Some rooms are suitable for sharing.

Westroyd features TV lounges for relaxation as well as a separate dining room, where residents can socialise at meal times. However, if preferred residents can dine in their room. Traditional home cooking using fresh produce is served and residents can select from the menu choices available daily. Special diets can be catered for.

The home can provide complementary therapies by arrangement and regular visits are made to the home by an experienced hair stylist and qualified chiropodist. Laundry for residents is undertaken by the home.

A good range of activities are also offered for residents enjoyment.

Group: Four Seasons Health Care

Person in charge: Cara Frayling (Home Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 47

Shared Rooms: 4

Rooms with ensuite WC: 31

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Westroyd House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 17 Nov 2017

Bed Vacancies

Reviews

8.7 Westroyd House Care Home has a Review Score of 8.7 (8.693)

The Review Score of 8.7 (maximum of 10) for Westroyd House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Westroyd House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.579 for Westroyd House Care Home is calculated as follows: ( (70 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 114 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.114 Points relating to the number of positive Reviews for Westroyd House Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 4 Reviews ÷ 11 Target = 0.364

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westroyd House Care Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westroyd House Care Home

  • Daughter of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Mum was recently admitted to hospital with suspected "end of life". One of the seniors visited her in hospital on her day off. One of the catering staff sat holding her hand whilst she was in bed awaiting paramedics even though her shift had finished 30 minutes earlier. These are just 2 examples of the love and care that all of the staff show towards the residents. It is really an extended family.

How likely would you be to recommend Westroyd House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Westroyd House Care Home responded to this review on 09 Nov 2017:

Thank you for sharing with us your recent experience at Westroyd Care Home. We really appreciate you taking the time to let us know how we are doing. We are one big family here and our number one priority is the care and wellbeing of every resident in our care, and your kind comments about the staff mean so much to us. It really makes us proud! Our staff love to go the extra mile and we are so pleased to hear that you have been able to see this for yourself. Thank you once again for such a lovely message. Take care!

My Mother came to Westroyd five months ago.
The move for Mum was a difficult one but from the very first day, the staff went to every length to make her feel welcome and help settle her, even when Mum was being difficult the staff were so kind, understanding and caring towards her.
I cannot fault the staff, the care and the home which is so homely.
I feel Mum has now settled and it has been the right move for her.

How likely would you be to recommend Westroyd House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Decor and interior is so refreshing although we did like the green it brought the outside inside.
Decor, as one goes into the rooms, is inviting always clean and fresh.
All the staff are fantastic and very caring. There is always a carer with the patients talking to them doing exercises singing etc. There is now way any of my family can fault the care and attention my husband has received since staying at Westroyd House Care Home for the past few months.

How likely would you be to recommend Westroyd House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum has been a resident at Westroyd Lodge for almost 4 years. The atmosphere is caring and all the staff do their best to ensure the residents are looked after in a caring way and according to their individual needs.
During this time the lounge and dining room have been upgraded and residents involved in choices as they have been able to make use of a grant. It has been disappointing, however, to see some changes to the dining room decor over the last month or so which was unnecessary.
The decor in some residents rooms could do with attention though. All staff work very hard. The activities organiser is exceptional and a great asset to the home.

How likely would you be to recommend Westroyd House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother-in-law has been at Westroyd for just over two years. She has mixed dementia. I have been delighted with the care provided - she now eats well, is clean and overall maintains good health. I'm aware that the care at Westroyd Lodge is even more highly thought of and certainly from what I've seen, the staff are even more pro-active in their care.
My mother-in-law feels safe, and I'm always impressed with the staff's cheerfulness and professionalism. They also treat us with kindness and understanding.

How likely would you be to recommend Westroyd House Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Visiting my friend I was delighted with the care and attention that she was being provided with. The staff are friendly and nothing was too much if a problem for them. The decoration is clean and fresh with noticeable attention to detail.
I would recommend this care home, the care is second to none.

How likely would you be to recommend Westroyd House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was impressed by how knowledgeable and compassionate the home visit and when discussing my father's situation later. She took great care to adapt the care provision to his band 5 multiple needs and communicated honestly at all times with the family. We were particularly pleased that the staff put themselves out to take my father out for walks. He loved the music activity and Kind (manager) spent a lot of time with me.

How likely would you be to recommend Westroyd House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister-in-law has been treated with respect and dignity. Staff very friendly and helpful.

How likely would you be to recommend Westroyd House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My dad has been at Westroyd since December 2015. I am very pleased with his care, especially since the new manager took over. We have had a few issues but when I approached her she responded immediately. He loves all the staff who work there. The carers are great. The handyman is great too! I would hesitate to recommend to anyone, believe me we looked at some really bad ones.

How likely would you be to recommend Westroyd House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Rooms: Good

Mum has severe dementia and her behaviour is challenging. She has been at Westroyd Lodge (not house) and her condition has got worse. All the staff are brilliant, the care and attention she receives is superb. In October 2015 she went down hill again, we thought she may have to move but they went the extra mile to ensure she could stay with them; it is her home now and we know how much she loves it there. This is only one incident, during the last year there have been a few, all dealt with professionally and with a huge amount of love and care.

How likely would you be to recommend Westroyd House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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