Westroyd House Care Home

10 Tickow Lane, Shepshed, Loughborough LE12 9LY
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9.8 68 Reviews
  • Westroyd House Care Home, Loughborough
Westroyd Care Home is a well-established Care Home. It is surrounded by the community. They offer 24-hour personalised care and support for residents with residential and dementia needs.

There are 31 bedrooms, with all having en-suite facilities. Although the bedrooms are furnished to a good standard, the team do encourage residents to bring in their own items to give a feeling of home. There is a well-established furnished lounge, that boast large flat screen TV and a variety of chairs to accommodate Residents' seating preference. Westroyd House has one dining room with facilities accessible to visitors and families for refreshments, a varied menu is provided and Residents are able to eat in their own rooms if preferred. Activity Coordinators are able to deliver a programme that is created for the enjoyment of the residents, they deliver music and activities from the community, who love to entertain residents. Westroyd House has a secluded, secure, well-used patio area and garden at the rear of the building where Residents enjoy potting plants or even enjoying the occasional sunshine! The team encourage residents to participate in gardening activities if this is their passion.

The home is close to the town centre so residents are able to access the shops and coffee shops, independently or with family.
Facilities at Westroyd also include salon which will offer residents manicures, pedicures, plus a hair salon for those who enjoy a weekly pick me up. An experienced hair stylist is able to offer a variety of services to cater for everyone’s needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1425 – £1450
  • Self-Funded Residential Dementia Care: £1450 – £1475
  • RESPITE Self-Funded Residential Care: £1425 – £1425
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1450

Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.

These prices are only a guideline, please contact Westroyd House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Andrea Burke (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)

Visiting

  • Phone for an appointment or just drop in

Parking

  • Car park at the back

Westroyd House Care Home Reviews (68)

9.8

Westroyd House Care Home has a Review Score of 9.8 (9.801) out of 10, based on 28 reviews in the last 2 years.
Over all time Westroyd House Care Home has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westroyd House Care Home
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Total of 68, showing 1-20
Review from Sue S (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident here for almost 2 and a half years and has always been happy. She is well looked after and always eats well! She enjoys chatting to the staff and will usually have a laugh with them. I cannot fault the cleanliness of the home or the way in which Mum is cared for.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. Your mum is a pleasure to look after

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Review from Stephen C (Friend of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Westroyd in December. I cannot fault the staff. Dad could be challenging but the care and compassion given to him was second to none. He was always clean and well fed. All of the staff treated him with the utmost respect and engaged with him all the time. 10 out of 10. Unfortunately
my dad passed away on Sunday surrounded by staff who made his last few days comfortable and gave him dignity in death. Highly recommend Westroyd. Thanks all.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Hi, Thank you for your lovely review and all of us at Westroyds will miss him and his quick wit!

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Review from S S (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has continued to receive the high level of care and respect from the staff, which has been unwavering since his first day. The staff always have a friendly smile when visiting. The food continues to be of a high standard and with a varied menu each week.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you so much for your lovely review. We strive to ensure all our residents have respect and dignity at all times. I am so glad he enjoys our company and the care he receives from us.

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Review from Tina L (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is settling in well, he still misses his own home but the staff have made him feel very welcome. His needs are well taken care of in a professional and understand way. Dad says he likes his room and the food is lovely. We've not seen dad eat so much in a long time. It's early days as dad has only
been a resident for two weeks but at this moment in time this was the right decision for dad and the family
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. Your dad has a wonderful character and is definitely settling in well

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Review from K J (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my Mum receives is excellent, and nothing is too much trouble. All the staff at Westroyd are kind and caring. I visit several times during the week, and they are always welcoming and friendly. I am very happy that Mum is getting the very best care.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. We are pleased to be able to look after your mum

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Review from James C (Son of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is very well managed and run.
All the staff are very efficient and friendly nothing is to much trouble.
The residents are very well cared for and all there needs are met very quickly.
The home is very clean and tidy.
The food is excellent.
In all a very well run establishment.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. We are very proud of the team that help the residents

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Review from Joanna B (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the sudden closure of mum's previous care home in January we were delighted to find Westroyd and we couldn't be happier. Mum has a lovely room, she really likes the home and the staff and her mental health and anxiety has as improved considerably under their care and encouragement. They always
have time to talk to us as a family and we all feel supported in mums care. They took time to listen to mum and got to know and understand her as a person. The move to a new home was huge for mum and very distressing but with support and compassion from the whole team she quickly settled. The building is always clean and inviting, there are activities and good food choices. She is now happy, safe, comfortable, treated with dignity and understanding, and very well cared for.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Hi, thank you for your lovely review. Mum has settled in well ad we are enjoying her company too.

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Review from Karen F (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd like to thank all the staff for looking after mum. They do a great job in looking after my mum in lots of ways. If my mum is unwell at anytime they call a doctor to visit which then I know they are really looking after her.Nothing is to much trouble.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. She is a pleasure to look after

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Review from Rebecca W (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad looked very well when we visited him. The staff are very friendly and nothing is ever too much for them. The manager always has her door open and I always pop by to say hello and ask how my dad has been. They are like one big family at Westroyd Care Home.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. It is always a pleasure to see you, we enjoy looking after your dad.

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Review from Susan P (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
STAFF
The staff continue to be excellent.
FOOD
The standard of food has rapidly gone down recently leading to mother and I understand other residents to complain. When mother complained, the chef said he was operating from instruction from "head office" .
One case in point was that for the mid day
main meal she had one brussel sprout on her plate.
I'm sure you appreciate that a good balanced diet with plenty of fresh vegetables helps to keep residents more heathy.
This decline is surprising bearing in mind we have just had a very substantial increase in fees.
DRIVEWAY.
As reported previously the driveway down to the building is full of pot holes (when in contact with the managed we are told that this is reported regularly, obviously action being taken)
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Hi Thank you for your review, and thank you for commending the team on their hard work. I am sorry to hear that you have some concerns. Please feel free to see me anytime, to discuss these personally.

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Review from David H (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my relative has had at Westroyd has been outstanding from the time they first arrived here over 2 years ago. In the last year the building has undergone some significant improvements which have greatly enhanced the living experience and this has been noticeable to see, all of the areas,
including rooms are spotlessly clean always. In truth though it is the staff that really make the place from the manager all the way through to the care staff, cleaning, activities and kitchen staff. Everyone is always pleasant and talkative on even what I'm sure are very trying days and this has been greatly appreciated. I am extremely grateful for the kindness and support I have had most recently at what can only be described as the most trying time of all. Knowing that all of the staff have been there whatever is something that a thank you is not adequate enough to say but in any case, thank you!
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Review from Sharon N (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Westroyd for nearly 3 years now. We are extremely happy with the facility and all the staff are excellent and go above and beyond in the care shown. There are plenty of opportunities for friends and family to join events and we have been more than happy with all aspects of the
care received. Recent refurbishment has made it even better.
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Review from J S (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westroyd House Care Home in Shepshed has been amazing with my mother and her continuing care. They have been amazing at keeping us updated on any issues and on her condition. Due to her condition she believes she is working there and they go out of their way to make her feel like an integral part of
the team while keeping her and the rest of the residents safe and happy. They are welcoming and help us when anything occurs that we are not sure about.
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Review from Sally W (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is the absolute hardest decision for a family to make to seek out a care home for a loved one. From our initial inquiry we have received nothing but compassion, empathy, care and professionalism. Westroyd House is kept exceptionally clean and all of the dedicated staff work so hard to make it 'homely'
and every resident is treated as 'family'. What you see is what you get, with total transparency. Transition into the home is done on an individual basis and as needs changed, and we have been kept fully informed throughout the process. If I could rate this higher than 5 stars then I would. Thank you all so much for the care that you give to our dad, grandad and husband, you are all angels!
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Review from Shaun D (Brother of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother enjoys his stay at the home, he is well looked after in all aspects of his care. He gets on well with the members of staff at all levels, they all greet him fondly and are genuinely interested in his well-being. He particularly enjoys his meal times and the choice and quality of his food.
His room is always clean, neat and tidy. He interacts with the other residents where they can! I received a monthly newsletter and I am kept informed of any issues. I tend to visit my brother once a week and so see the staff in action.
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Review from Caroline F (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Westroyd in November. The staff are full of cheer, always smiling, uber supportive, nothing is ever too much trouble and my dad and ourselves are treated like family. The honesty in approach is fabulous, we have been kept up to date with his settling-in process at every stage with
full disclosure which has reduced our worries and given us complete trust and faith in carers. My dad and ourselves are always treated with dignity and respect with no judgement. We have been better educated about my dad's condition than when we were when relying solely on GPs and Consultants. This has helped us to know how best to interact with and support my dad. The fact that all residents and staff are always smiling tells me everything I need to know about how fabulous the Westroyd team are.
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Review from J W (Wife of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband has been part of the Westroyde family since November 2024. I am so happy he is living in this happy caring home. He is settled and so well cared for. Thank you so much for your care and dedication, would recommend you all to anyone.
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Review from Graham J (Son of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Westroyd for over a year now and I am delighted with how he's settled in. All the staff are attentive and professional, his needs are always met swiftly and there's a lovely atmosphere where Dad can have a laugh and enjoy his days. He is always happy with the food served and from what
I see there's a great variety of dishes and menus. The senior team and managers are accessible and clearly provide strong leadership to the rest of the team. His room is large, there are plenty of storage cupboards and it is cleaned regularly. The whole home has recently been redecorated and it has a large common room with plenty of chairs for residents. I sleep much easier knowing that Dad is in a safe place, well-catered and well-cared for.
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Review from Sharon C (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been at Westroyd Care Home for over two years now. It's a lovely care home. Staff wonderful. Place is clean and food looks lovely. It's a weight off our minds. As we know how well Mum is being cared for. I do tell everyone how happy we are. And Mum loves the staff. Her health has improved
so much. All I can say is thank you.
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Review from Mick H (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm friendly atmosphere, staff always happy to help.
Any questions answered.
Rooms are surprisingly larger than you think.
All clean and tidy.
Ample parking for visitors.
My mum seems very happy and at ease here.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. Your mum is doing so well and we are pleased that we can look after her, she is now part of our family too.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Westroyd House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Westroyd House Care Home is calculated as follows: ( (275 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 326 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westroyd House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (6)

Andrea

Andrea Burke

Job Title: Home Manager Joined: 2020

I have worked within Westroyd Care Home for nearly 5 years and believe strongly in the ethos of dignity, care and respect. The team are committed to giving an enhanced caring and fulfilling life to our residents every day.

Rebecca

Rebecca Ward

Job Title: Deputy Manager Joined: 2013

I have worked for Westroyd for the past 12 years and enjoy every day. I believe that fulfilling our resident's wants and wishes is our main objective. I also think that Westroyd Care Home has created a homely atmosphere and our residents are safe and secure.

Debbie

Debbie Kent

Job Title: Unit Manager Joined: 2007

I have been working for Westroyd Care Home for the past 17 years. I am committed to ensuring our residents are happy and well cared for. I assist with running the team daily.

Sharon

Sharon Chapman

Job Title: Administrator Joined: 2018

I have worked for Westroyd Care Home for the past 6 and a half years and I love coming to work! Every day is different and I ensure that all the administrative tasks are completed to enable the smooth running of the home. I believe we have a lovely home where all residents are well cared for and respected.

Alison

Alison Stock

Job Title: House Keeper Joined: 2020

I have worked for Westroyd Care Home for 4 and a half years and believe that the environment in which our residents live must be at a high standard and continue to strive to ensure all Policies and Procedures are followed. I enjoy my position and work hard to organise my team and create a homely and clean environment for everyone.

Florina

Florina Dinut

Job Title: Care Assitant Joined: 2022

I have worked for Westroyd Care Home for the past 2 years and really enjoy my position. I have worked all over Europe, over the past 30 years, but believe I have found my home at Westroyd. I am committed to ensuring that our residents are well cared for and the team that I work with enables me to do this.

Frequently Asked Questions about Westroyd House Care Home

What types of Care is Westroyd House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westroyd House Care Home have?

There are 31 Single Rooms.

What are the Facilities & Services at Westroyd House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westroyd House Care Home to the centre of Loughborough?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westroyd House Care Home to verify any information. View our terms and conditions. Westroyd House Care Home has an Enhanced Service - more info.