Westroyd Care Home

In comparison with other facilities that I have witnessed personally, I would say that Westroyd gets 10 out of 10!

My husband is treated with dignity and respect by all members of the team. He is very happy at Westroyd and I have peace of mind knowing he is so well cared for. My family and I are always made to feel welcome when we visit and during the COVID-19 lockdown, we have been able to call and check on him as frequently as we need.

Overall I am happy with the care package that my Nana receives at Westroyd. The only thing I would like to see more of is a wider variety of activities and group days out to somewhere that all the residents can socialise outside of the home.

Not enough staff. This is a common problem as there were only two staff members when I visited the other day. There is not enough for residents to do. TV and CD player blasting out at the opposite ends of the same room. Not seen any activities being done. The whole place is shoddy, dirty flooring and equipment, curtains hanging off. Carers are mainly good with residents but none have enough time.

The staff are friendly and helpful. Mu seems content. Activities now starting again. Looking forward to the new bathrooms and hall carpets, lighting outside all in the pipeline to be done.

My mum was having falls so the carer was very helpful and moved her into a bigger room, so mum has more room to move about.

My cousin has only been a resident here for a few weeks but he has settled in well and the staff have been very accommodating and helpful. We had a few teething problems but that was while the staff were getting to know him and while he was getting used to them. All of my requests have been dealt with and resolved. The home is clean and the staff are friendly. Due to its size and the number of residents, it feels more homely and personal.

My mother has been resident in Westroyd Care Home for almost a year. She is extremely happy with the care she receives and speaks highly of all who look after her. I am impressed by the staff who always seem to give their best and appear to enjoy their work.

My mother enjoys her food at Westroyd and it is always plentiful and nicely served.

The maintenance man has done a good job ensuring that mum's room is safe and has put up hooks where she's wanted for her treasured pictures. Mum is happy to regard Westroyd Care Home as her home now and has no regrets about giving up her much-loved bungalow.

In all good companies, there are occasional problems. I know at Westroyd the management do their best deal with issues rather than covering them up.

I am pleased to know that my mother is safe, happy and well cared for by a very decent group of people. Well done and thank you to all at Westroyd Care Home.

Mum has been here nearly a year now and has settled in really well, thanks to the care and patience of the staff. Mum can be challenging due to her Alzheimers but on the whole, I feel she is quite content. The home has a friendly, homely atmosphere at all times.

Our mother has been a resident of Westroyd Lodge care home for almost a year. The staff and mum have developed a relationship on trust and understanding which allows the carers to deliver the best and appropriate care possible. The bedroom, lounge, dining rooms are pleasant being warm, clean and cosy. However, two criticisms are that the toilets are often very unpleasant found soiled and odorous! Secondly, the laundry service is quite poor, clothes are returned ruined, misshapen, creased and sometimes missing! Meals are a really very good standard, well balanced, varied and plenty. The staff are friendly, warm and very caring which is the most important quality required when delivering care to our vulnerable and elderly people.

Mum was recently admitted to hospital with suspected "end of life". One of the seniors visited her in hospital on her day off. One of the catering staff sat holding her hand whilst she was in bed awaiting paramedics even though her shift had finished 30 minutes earlier. These are just 2 examples of the love and care that all of the staff show towards the residents. It is really an extended family.

All the staff are fantastic and very caring. There is always a carer with the patients talking to them doing exercises singing etc. There is now way any of my family can fault the care and attention my husband has received since staying at Westroyd House Care Home for the past few months.

The decor in some residents rooms could do with attention though. All staff work very hard. The activities organiser is exceptional and a great asset to the home.

My mother-in-law feels safe, and I'm always impressed with the staff's cheerfulness and professionalism. They also treat us with kindness and understanding.

I would recommend this care home, the care is second to none.

I was impressed by how knowledgeable and compassionate the home visit and when discussing my father's situation later. She took great care to adapt the care provision to his band 5 multiple needs and communicated honestly at all times with the family. We were particularly pleased that the staff put themselves out to take my father out for walks. He loved the music activity and Kind (manager) spent a lot of time with me.

My sister-in-law has been treated with respect and dignity. Staff very friendly and helpful.

My dad has been at Westroyd since December 2015. I am very pleased with his care, especially since the new manager took over. We have had a few issues but when I approached her she responded immediately. He loves all the staff who work there. The carers are great. The handyman is great too! I would hesitate to recommend to anyone, believe me we looked at some really bad ones.