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Westroyd Care Home

10 Tickow Lane, Shepshed, Loughborough, Leicestershire LE12 9LY
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Westroyd Care Home, Loughborough
Westroyd Care Home, Loughborough
Westroyd Care Home, Loughborough

Westroyd Care Home is a well-established Care Home. It is surrounded by the community. They offer 24-hour personalised care and support for residents with residential and dementia needs.

There are 31 bedrooms, with all having en-suite facilities. Although the bedrooms are furnished to a good standard, the team do encourage residents to bring in their own items to give a feeling of home. There is a well-established furnished lounge, that boast...  

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Care Provided by Westroyd Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,525 - £1,600£1,525 - £1,525
Residential Dementia Care£1,575 - £1,675£1,575 - £1,675

Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.

Contact Westroyd Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Andrea Burke (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (31)

Visiting

  • Phone for an appointment or just drop in

Parking

  • Car park at the back

Westroyd Care Home Reviews (77)

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9.8

Westroyd Care Home has a Review Score of 9.8 (9.787) out of 10, based on 33 reviews in the last 2 years. Over all time Westroyd Care Home has 77 reviews.

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Showing 77 reviews matching selected criteria
Review from Maggi W (Wife of Resident) published on 16 July 2020 Submitted via Website
Overall Experience

My husband is treated with dignity and respect by all members of the team. He is very happy at Westroyd and I have peace of mind knowing he is so well cared for. My family and I are always made to feel welcome when we visit and during the COVID-19 lockdown, we have been able to call and check on him as frequently as we need.

Reply from Olivia Shields, Marketing Assistant at Westroyd Care Home

Thank you, Maggi, for letting us know how we are doing at Westroyd House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.

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Review from P B (Great-grandson of Resident) published on 16 July 2020 Submitted via Website
Overall Experience

Overall I am happy with the care package that my Nana receives at Westroyd. The only thing I would like to see more of is a wider variety of activities and group days out to somewhere that all the residents can socialise outside of the home.

Reply from Amanda Speck, BDM at Westroyd Care Home

Thank you for your review and we're pleased to hear that you're happy with the care that your Nana is receiving. We are committed to delivering fun and entertainment into the home for all of our residents to enjoy and we have recently recruited a new member to join our activities team, who we are...  

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Review from D S (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card
Overall Experience

Not enough staff. This is a common problem as there were only two staff members when I visited the other day. There is not enough for residents to do. TV and CD player blasting out at the opposite ends of the same room. Not seen any activities being done. The whole place is shoddy, dirty flooring and equipment, curtains hanging off. Carers are mainly good with residents but none have enough time.

Reply from Olivia Shields, Marketing Assistant at Westroyd Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your...  

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Review from J P (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card
Overall Experience
Provides our mum with the care she needs warm comfy and pleasant surroundings.

The staff are friendly and helpful. Mu seems content. Activities now starting again. Looking forward to the new bathrooms and hall carpets, lighting outside all in the pipeline to be done.

Reply from Olivia Shields, Marketing Assistant at Westroyd Care Home

Thank you, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review from D N (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card
Overall Experience

My mum was having falls so the carer was very helpful and moved her into a bigger room, so mum has more room to move about.

Reply from Olivia Shields, Marketing Assistant at Westroyd Care Home

Thank you, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.

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Review from R J (Cousin of Resident) published on 27 January 2020 Submitted via Postal Card
Overall Experience

My cousin has only been a resident here for a few weeks but he has settled in well and the staff have been very accommodating and helpful. We had a few teething problems but that was while the staff were getting to know him and while he was getting used to them. All of my requests have been dealt with and resolved. The home is clean and the staff are friendly. Due to its size and the number of residents, it feels more homely and personal.

Reply from Olivia Shields, Marketing Assistant at Westroyd Care Home

Thank you, for letting us know how we are doing at Westroyd House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.

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Review from Rosie (Daughter of Resident) published on 15 February 2018 Submitted via Website
Overall Experience

My mother has been resident in Westroyd Care Home for almost a year. She is extremely happy with the care she receives and speaks highly of all who look after her. I am impressed by the staff who always seem to give their best and appear to enjoy their work.

My mother enjoys her food at Westroyd and it is always plentiful and nicely served.

The maintenance man has done a good job ensuring that mum's room is safe and has put up hooks where she's wanted for her treasured pictures. Mum is happy to regard Westroyd Care Home as her home now and has no regrets about giving up her much-loved bungalow.

In all good companies, there are occasional problems. I know at Westroyd the management do their best deal with issues rather than covering them up.

I am pleased to know that my mother is safe, happy and well cared for by a very decent group of people. Well done and thank you to all at Westroyd Care Home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westroyd Care Home

Thank you, Rosie, for your comments about your recent experience at Westroyd House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we...  

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Review from Carol P (Daughter of Resident) published on 4 January 2018 Submitted via Postal Card
Overall Experience

Mum has been here nearly a year now and has settled in really well, thanks to the care and patience of the staff. Mum can be challenging due to her Alzheimers but on the whole, I feel she is quite content. The home has a friendly, homely atmosphere at all times.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westroyd Care Home

Thank you, Carol, for your praise and kind comments about our team here at Westroyd House Care Home. We are happy you found our staff to be so supportive during your experience here. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Have a great day.

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Review from E F (Daughter of Resident) published on 20 December 2017 Submitted via Postal Card
Overall Experience

Our mother has been a resident of Westroyd Lodge care home for almost a year. The staff and mum have developed a relationship on trust and understanding which allows the carers to deliver the best and appropriate care possible. The bedroom, lounge, dining rooms are pleasant being warm, clean and cosy. However, two criticisms are that the toilets are often very unpleasant found soiled and odorous! Secondly, the laundry service is quite poor, clothes are returned ruined, misshapen, creased and sometimes missing! Meals are a really very good standard, well balanced, varied and plenty. The staff are friendly, warm and very caring which is the most important quality required when delivering care to our vulnerable and elderly people.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westroyd Care Home

Thank you for your comments about your recent experience at Westroyd House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for...  

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Review from M N (Daughter of Resident) published on 9 November 2017 Submitted via Postal Card
Overall Experience

Mum was recently admitted to hospital with suspected "end of life". One of the seniors visited her in hospital on her day off. One of the catering staff sat holding her hand whilst she was in bed awaiting paramedics even though her shift had finished 30 minutes earlier. These are just 2 examples of the love and care that all of the staff show towards the residents. It is really an extended family.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westroyd Care Home

Thank you for sharing with us your recent experience at Westroyd Care Home. We really appreciate you taking the time to let us know how we are doing. We are one big family here and our number one priority is the care and wellbeing of every resident in our care, and your kind comments about the...  

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Review from Pat T (Wife of Resident) published on 3 January 2017 Submitted via Postal Card
Overall Experience
Decor and interior is so refreshing although we did like the green it brought the outside inside.
Decor, as one goes into the rooms, is inviting always clean and fresh.

All the staff are fantastic and very caring. There is always a carer with the patients talking to them doing exercises singing etc. There is now way any of my family can fault the care and attention my husband has received since staying at Westroyd House Care Home for the past few months.

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Review from Ruth C (Daughter of Resident) published on 2 December 2016 Submitted via Postal Card
Overall Experience
Mum has been a resident at Westroyd Lodge for almost 4 years. The atmosphere is caring and all the staff do their best to ensure the residents are looked after in a caring way and according to their individual needs.
During this time the lounge and dining room have been upgraded and residents involved in choices as they have been able to make use of a grant. It has been disappointing, however, to see some changes to the dining room decor over the last month or so which was unnecessary.

The decor in some residents rooms could do with attention though. All staff work very hard. The activities organiser is exceptional and a great asset to the home.

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Review from Alison R (Daughter-in-law of Resident) published on 19 August 2016 Submitted via Postal Card
Overall Experience
My mother-in-law has been at Westroyd for just over two years. She has mixed dementia. I have been delighted with the care provided - she now eats well, is clean and overall maintains good health. I'm aware that the care at Westroyd Lodge is even more highly thought of and certainly from what I've seen, the staff are even more pro-active in their care.

My mother-in-law feels safe, and I'm always impressed with the staff's cheerfulness and professionalism. They also treat us with kindness and understanding.

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Review from Deborah J (Friend of Resident) published on 31 May 2016 Submitted via Website
Overall Experience
Visiting my friend I was delighted with the care and attention that she was being provided with. The staff are friendly and nothing was too much if a problem for them. The decoration is clean and fresh with noticeable attention to detail.

I would recommend this care home, the care is second to none.

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Review from Carole C (Daughter of Resident) published on 11 April 2016 Submitted via Postal Card
Overall Experience

I was impressed by how knowledgeable and compassionate the home visit and when discussing my father's situation later. She took great care to adapt the care provision to his band 5 multiple needs and communicated honestly at all times with the family. We were particularly pleased that the staff put themselves out to take my father out for walks. He loved the music activity and Kind (manager) spent a lot of time with me.

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Review from F K (Sister-in-law of Resident) published on 5 April 2016 Submitted via Postal Card
Overall Experience

My sister-in-law has been treated with respect and dignity. Staff very friendly and helpful.

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Review from G (Daughter of Resident) published on 1 February 2016 Submitted via Postal Card
Overall Experience

My dad has been at Westroyd since December 2015. I am very pleased with his care, especially since the new manager took over. We have had a few issues but when I approached her she responded immediately. He loves all the staff who work there. The carers are great. The handyman is great too! I would hesitate to recommend to anyone, believe me we looked at some really bad ones.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 October 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Westroyd Care Home.

Upcoming Events

There are no upcoming events for Westroyd Care Home.

Awards / Recognitions (5)

  • 28 Feb 2023Recipient: Crown Care Group
  • 30 Jun 2022Recipient: Crown Care Group
  • 30 Jun 2021Recipient: Crown Care Group

Accreditations

There are no accreditations posted yet for Westroyd Care Home.

Meet the Team (5)

Andrea Burke
Andrea BurkeJob Title:Home ManagerJoined: 2020

I have worked within Westroyd Care Home for over 6 years and believe strongly in the ethos of dignity, care and respect. The team are committed to giving an enhanced, caring and fulfilling life to our residents every day.

Debbie Kent
Debbie KentJob Title:Unit ManagerJoined: 2007

I have been working for Westroyd Care Home for the past 17 years. I am committed to ensuring our residents are happy and well cared for. I assist with running the team daily.

Sharon Chapman
Sharon ChapmanJob Title:AdministratorJoined: 2018

I have worked for Westroyd Care Home for the past 6 and a half years and I love coming to work! Every day is different and I ensure that all the administrative tasks are completed to enable the smooth running of the home. I believe we have a lovely home where all residents are well cared for and respected.

Alison Stock
Alison StockJob Title:House KeeperJoined: 2020

I have worked for Westroyd Care Home for 6 years and believe that the environment in which our residents live must be at a high standard and continue to strive to ensure all Policies and Procedures are followed. I enjoy my position and work hard to organise my team and create a homely and clean environment for everyone.

Florina Dinut
Florina DinutJob Title:Care AssitantJoined: 2022

I have worked for Westroyd Care Home for the past 4 years and really enjoy my position. I have worked all over Europe, over the past 30 years, but believe I have found my home at Westroyd. I am committed to ensuring that our residents are well cared for, and the team that I work with enables me to do this.

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