Westroyd House Care Home

10 Tickow Lane, Shepshed, Loughborough LE12 9LY
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9.8 68 Reviews
  • Westroyd House Care Home, Loughborough
Westroyd Care Home is a well-established Care Home. It is surrounded by the community. They offer 24-hour personalised care and support for residents with residential and dementia needs.

There are 31 bedrooms, with all having en-suite facilities. Although the bedrooms are furnished to a good standard, the team do encourage residents to bring in their own items to give a feeling of home. There is a well-established furnished lounge, that boast large flat screen TV and a variety of chairs to accommodate Residents' seating preference. Westroyd House has one dining room with facilities accessible to visitors and families for refreshments, a varied menu is provided and Residents are able to eat in their own rooms if preferred. Activity Coordinators are able to deliver a programme that is created for the enjoyment of the residents, they deliver music and activities from the community, who love to entertain residents. Westroyd House has a secluded, secure, well-used patio area and garden at the rear of the building where Residents enjoy potting plants or even enjoying the occasional sunshine! The team encourage residents to participate in gardening activities if this is their passion.

The home is close to the town centre so residents are able to access the shops and coffee shops, independently or with family.
Facilities at Westroyd also include salon which will offer residents manicures, pedicures, plus a hair salon for those who enjoy a weekly pick me up. An experienced hair stylist is able to offer a variety of services to cater for everyone’s needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1425 – £1450
  • Self-Funded Residential Dementia Care: £1450 – £1475
  • RESPITE Self-Funded Residential Care: £1425 – £1425
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1450

Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.

These prices are only a guideline, please contact Westroyd House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Andrea Burke (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)

Visiting

  • Phone for an appointment or just drop in

Parking

  • Car park at the back

Westroyd House Care Home Reviews (68)

Total of 68, showing 61-68
9.8

Westroyd House Care Home has a Review Score of 9.8 (9.778) out of 10, based on 29 reviews in the last 2 years. Over all time Westroyd House Care Home has 68 reviews.

Overall Experience

  • 43
  • 23
  • 1
  • 1
  • 0

Date Published

68
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Review from M N (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was recently admitted to hospital with suspected "end of life". One of the seniors visited her in hospital on her day off. One of the catering staff sat holding her hand whilst she was in bed awaiting paramedics even though her shift had finished 30 minutes earlier. These are just 2 examples of
the love and care that all of the staff show towards the residents. It is really an extended family.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westroyd House Care Home

Thank you for sharing with us your recent experience at Westroyd Care Home. We really appreciate you taking the time to let us know how we are doing. We are one big family here and our number one priority is the care and wellbeing of every resident in our care, and your kind comments about the staff mean so much to us. It really makes us proud! Our staff love to go the extra mile and we are so pleased to hear that you have been able to see this for yourself. Thank you once again for such a lovely message. Take care!

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Review from Pat T (Wife of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Decor and interior is so refreshing although we did like the green it brought the outside inside.
Decor, as one goes into the rooms, is inviting always clean and fresh.
All the staff are fantastic and very caring. There is always a carer with the patients talking to them doing exercises singing etc.
There is now way any of my family can fault the care and attention my husband has received since staying at Westroyd House Care Home for the past few months.

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Review from Ruth C (Daughter of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Westroyd Lodge for almost 4 years. The atmosphere is caring and all the staff do their best to ensure the residents are looked after in a caring way and according to their individual needs.
During this time the lounge and dining room have been upgraded and residents involved
in choices as they have been able to make use of a grant. It has been disappointing, however, to see some changes to the dining room decor over the last month or so which was unnecessary.
The decor in some residents rooms could do with attention though. All staff work very hard. The activities organiser is exceptional and a great asset to the home.

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Review from Alison R (Daughter-in-law of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been at Westroyd for just over two years. She has mixed dementia. I have been delighted with the care provided - she now eats well, is clean and overall maintains good health. I'm aware that the care at Westroyd Lodge is even more highly thought of and certainly from what I've seen,
the staff are even more pro-active in their care.
My mother-in-law feels safe, and I'm always impressed with the staff's cheerfulness and professionalism. They also treat us with kindness and understanding.

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Review from Deborah J (Friend of Resident) published on 31 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my friend I was delighted with the care and attention that she was being provided with. The staff are friendly and nothing was too much if a problem for them. The decoration is clean and fresh with noticeable attention to detail.
I would recommend this care home, the care is second to none.

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Review from Carole C (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by how knowledgeable and compassionate the home visit and when discussing my father's situation later. She took great care to adapt the care provision to his band 5 multiple needs and communicated honestly at all times with the family. We were particularly pleased that the staff put
themselves out to take my father out for walks. He loved the music activity and Kind (manager) spent a lot of time with me.

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Review from F K (Sister-in-law of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has been treated with respect and dignity. Staff very friendly and helpful.

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Review from G (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Westroyd since December 2015. I am very pleased with his care, especially since the new manager took over. We have had a few issues but when I approached her she responded immediately. He loves all the staff who work there. The carers are great. The handyman is great too! I would
hesitate to recommend to anyone, believe me we looked at some really bad ones.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Westroyd House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Westroyd House Care Home is calculated as follows: ( (278 Excellents x 5) + (48 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 338 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westroyd House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (6)

Andrea

Andrea Burke

Job Title: Home Manager

Joined: 2020

I have worked within Westroyd Care Home for nearly 5 years and believe strongly in the ethos of dignity, care and respect. The team are committed to giving an enhanced caring and fulfilling life to our residents every day.

Rebecca

Rebecca Ward

Job Title: Deputy Manager

Joined: 2013

I have worked for Westroyd for the past 12 years and enjoy every day. I believe that fulfilling our resident's wants and wishes is our main objective. I also think that Westroyd Care Home has created a homely atmosphere and our residents are safe and secure.

Debbie

Debbie Kent

Job Title: Unit Manager

Joined: 2007

I have been working for Westroyd Care Home for the past 17 years. I am committed to ensuring our residents are happy and well cared for. I assist with running the team daily.

Sharon

Sharon Chapman

Job Title: Administrator

Joined: 2018

I have worked for Westroyd Care Home for the past 6 and a half years and I love coming to work! Every day is different and I ensure that all the administrative tasks are completed to enable the smooth running of the home. I believe we have a lovely home where all residents are well cared for and respected.

Alison

Alison Stock

Job Title: House Keeper

Joined: 2020

I have worked for Westroyd Care Home for 4 and a half years and believe that the environment in which our residents live must be at a high standard and continue to strive to ensure all Policies and Procedures are followed. I enjoy my position and work hard to organise my team and create a homely and clean environment for everyone.

Florina

Florina Dinut

Job Title: Care Assitant

Joined: 2022

I have worked for Westroyd Care Home for the past 2 years and really enjoy my position. I have worked all over Europe, over the past 30 years, but believe I have found my home at Westroyd. I am committed to ensuring that our residents are well cared for and the team that I work with enables me to do this.

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