Westroyd Care Home

The care that my relative has had at Westroyd has been outstanding from the time they first arrived here over 2 years ago. In the last year the building has undergone some significant improvements which have greatly enhanced the living experience and this has been noticeable to see, all of the areas, including rooms are spotlessly clean always. In truth though it is the staff that really make the place from the manager all the way through to the care staff, cleaning, activities and kitchen staff. Everyone is always pleasant and talkative on even what I'm sure are very trying days and this has been greatly appreciated. I am extremely grateful for the kindness and support I have had most recently at what can only be described as the most trying time of all. Knowing that all of the staff have been there whatever is something that a thank you is not adequate enough to say but in any case, thank you!

My father has been at Westroyd for nearly 3 years now. We are extremely happy with the facility and all the staff are excellent and go above and beyond in the care shown. There are plenty of opportunities for friends and family to join events and we have been more than happy with all aspects of the care received. Recent refurbishment has made it even better.

Westroyd House Care Home in Shepshed has been amazing with my mother and her continuing care. They have been amazing at keeping us updated on any issues and on her condition. Due to her condition she believes she is working there and they go out of their way to make her feel like an integral part of the team while keeping her and the rest of the residents safe and happy. They are welcoming and help us when anything occurs that we are not sure about.

It is the absolute hardest decision for a family to make to seek out a care home for a loved one. From our initial inquiry we have received nothing but compassion, empathy, care and professionalism. Westroyd House is kept exceptionally clean and all of the dedicated staff work so hard to make it 'homely' and every resident is treated as 'family'. What you see is what you get, with total transparency. Transition into the home is done on an individual basis and as needs changed, and we have been kept fully informed throughout the process. If I could rate this higher than 5 stars then I would. Thank you all so much for the care that you give to our dad, grandad and husband, you are all angels!

My brother enjoys his stay at the home, he is well looked after in all aspects of his care. He gets on well with the members of staff at all levels, they all greet him fondly and are genuinely interested in his well-being. He particularly enjoys his meal times and the choice and quality of his food. His room is always clean, neat and tidy. He interacts with the other residents where they can! I received a monthly newsletter and I am kept informed of any issues. I tend to visit my brother once a week and so see the staff in action.

My dad moved into Westroyd in November. The staff are full of cheer, always smiling, uber supportive, nothing is ever too much trouble and my dad and ourselves are treated like family. The honesty in approach is fabulous, we have been kept up to date with his settling-in process at every stage with full disclosure which has reduced our worries and given us complete trust and faith in carers. My dad and ourselves are always treated with dignity and respect with no judgement. We have been better educated about my dad's condition than when we were when relying solely on GPs and Consultants. This has helped us to know how best to interact with and support my dad. The fact that all residents and staff are always smiling tells me everything I need to know about how fabulous the Westroyd team are.

My Husband has been part of the Westroyde family since November 2024. I am so happy he is living in this happy caring home. He is settled and so well cared for. Thank you so much for your care and dedication, would recommend you all to anyone.

Dad has been in Westroyd for over a year now and I am delighted with how he's settled in. All the staff are attentive and professional, his needs are always met swiftly and there's a lovely atmosphere where Dad can have a laugh and enjoy his days. He is always happy with the food served and from what I see there's a great variety of dishes and menus. The senior team and managers are accessible and clearly provide strong leadership to the rest of the team. His room is large, there are plenty of storage cupboards and it is cleaned regularly. The whole home has recently been redecorated and it has a large common room with plenty of chairs for residents. I sleep much easier knowing that Dad is in a safe place, well-catered and well-cared for.

Our mother has been at Westroyd Care Home for over two years now. It's a lovely care home. Staff wonderful. Place is clean and food looks lovely. It's a weight off our minds. As we know how well Mum is being cared for. I do tell everyone how happy we are. And Mum loves the staff. Her health has improved so much. All I can say is thank you.

My mum seems very happy and at ease here.

I always bring my young children with me and the staff really make us feel welcome.

Only one comment, the driveway still has not been resurfaced and the potholes appear to be getting worse.

Well done to you all.

Sadly Mum passed having only been in the home for five days. From the moment she was received from hospital, she received superb care. Staff have Mum a family, respect, love, care and dignity. We were made to feel part of their family. Mum's passing was sad but staff made it possible that Mum's end of life care and her death was peaceful and she died with dignity. Thank you for making this possible.

Dad is really settled at Westroyd. The whole team are committed to caring for their residents. Dad has had a couple of hospital admissions and there is absolutely no doubt that his speedy recoveries have been down to the care and encouragement he has received at Westroyd. I have no concerns about the care Dad receives and would like to thank the team for their continued support.

I have always found Westroyd House Care Home always very clean and tidy. The care staff have always been very friendly and caring. Giving residents hugs and encouraging them to do things. Always friendly with the resident's family members. For any issues with the resident's health, I have always been notified and put at ease. My mum is happy here and treated with respect as we are as family members. Thank you.

The care we had for my father-in-law was amazing. Time, patience and the passion the team gave my father-in-law and us as a unit. We knew he was safe and taken care of. Excellent support communication. I would recommend

I have been very pleased with the care my husband has received since he has been here. The staff are lovely and are always polite and helpful. It has been especially good at how my husband has been encouraged to get up and be in the lounge.

My sister-in-law is happy in this care home. The staff are very friendly and caring and she says that she is happy with the food and the attention that she receives. If she is happy then we are happy and we are sure that the care is good.

The level of care and sensitivity to our position and decision was exceptional, as it has always been, making our decision that my husband ends his days at Westroyd the right one.