Westroyd House Care Home

10 Tickow Lane, Shepshed, Loughborough LE12 9LY
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9.8 71 Reviews
  • Westroyd House Care Home, Loughborough
Westroyd Care Home is a well-established Care Home. It is surrounded by the community. They offer 24-hour personalised care and support for residents with residential and dementia needs.

There are 31 bedrooms, with all having en-suite facilities. Although the bedrooms are furnished to a good standard, the team do encourage residents to bring in their own items to give a feeling of home. There is a well-established furnished lounge, that boast large flat screen TV and a variety of chairs to accommodate Residents' seating preference. Westroyd House has one dining room with facilities accessible to visitors and families for refreshments, a varied menu is provided and Residents are able to eat in their own rooms if preferred. Activity Coordinators are able to deliver a programme that is created for the enjoyment of the residents, they deliver music and activities from the community, who love to entertain residents. Westroyd House has a secluded, secure, well-used patio area and garden at the rear of the building where Residents enjoy potting plants or even enjoying the occasional sunshine! The team encourage residents to participate in gardening activities if this is their passion.

The home is close to the town centre so residents are able to access the shops and coffee shops, independently or with family.
Facilities at Westroyd also include salon which will offer residents manicures, pedicures, plus a hair salon for those who enjoy a weekly pick me up. An experienced hair stylist is able to offer a variety of services to cater for everyone’s needs.
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Care Provided by Westroyd House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1425 – £1450
  • Self-Funded Residential Dementia Care: £1450 – £1475
  • RESPITE Self-Funded Residential Care: £1425 – £1425
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1450

Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.

These prices are only a guideline, please contact Westroyd House Care Home to find out the exact price for your requirements.

Contact Westroyd House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westroyd House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Andrea Burke (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)

Visiting

  • Phone for an appointment or just drop in

Parking

  • Car park at the back

Westroyd House Care Home Reviews (71)

9.8

Westroyd House Care Home has a Review Score of 9.8 (9.787) out of 10, based on 29 reviews in the last 2 years.
Over all time Westroyd House Care Home has 71 reviews.

Overall Experience
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Date Published
  • 71
  • 9
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  • 29
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Reviewer Connection to Westroyd House Care Home
  • 36
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  • 6
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  • 3
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  • 2
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Total of 71, showing 41-60
Review from Alison M (Daughter of Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Westroyd for 6 months now and has flourished since she moved there. The care she gets is excellent and she is well fed and looked after, she is very settled and happy. The staff are great, really caring and nothing is too much trouble. Wouldn’t want my mum anywhere else.
Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home
Thank you, Alison for your positive feedback towards Westroyd House Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear…read more
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Review from R S (Daughter of Resident) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
No problem getting an appointment for a visit. Always pleasant on the phone. The staff are always welcoming. The bedroom did not smell fresh.
Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home
Thank you for letting us know how we are doing at Westroyd House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have positive feedback about how…read more
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Review from Leonard B (Husband of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are brilliant. They are very welcoming. The care is excellent for my wife.
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Review from Janet B (Daughter of Resident) published on 12 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was sent to Westroyd House for rehabilitation from hospital and although initially, we were not happy with the travelling distance from our home in the south of the country, we cannot be more pleased with the care she is receiving. Having not eaten much or liking the food when in hospital, she now
tells me we had a “lovely dinner” but doesn’t remember what it was! Although I worry about Mum, as she has always lived independently at home until five weeks ago, the staff are so kind and reassuring.
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Review from C B (Friend of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and courteous. They are kind and respectful to the residents. When visiting the home it always appears to be clean and fresh. As far as I am aware the residents are well supported with their personal cleanliness and hygiene. The resident that I visit is always clean, well-fed
and contented - that speaks for itself.
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Review from Janice W (Mother of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I have visited my son, I have been warmly welcomed by all the members of staff- who have always been attentive, pleasant and helpful. This is so important and reassuring, especially as these occasions can sometimes be emotional- it means a great deal! Carry on the good work!
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Review from Lisa D (Wife of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is early days yet. But my husband seems to have settled in well. The staff are welcoming, friendly and seems to have gained an understanding of my husband's needs quickly and effectively. He remains calm and relaxed which is a good sign. Activities are understandably limited due to covid, but the
staff appear to be doing their best in a very difficult situation. Thank you Westroyd House.
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Review from Anna H (Friend of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend is very well looked after and happy here. The level of care is very good and all the staff have been helpful and friendly.
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Review from Jill C (Daughter of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum's carers are doing an outstanding job of keeping her well and safe, especially over recent times. We cannot thank them enough for their hard work and dedication. We are looking forward to normal visiting when we can get rid of PPE and testing! Thank you again to everyone at The Lodge we really appreciate
what you do.
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Review from Anna T (Daughter of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for 4 years. This last year I have been ill and with Covid not able to visit very often. I am confident that my mum isbeing well cared for and I am constantly informed if anything is amiss. The staff are prompt in calling the doctor. Despite being 100, my mum us washed and dressed
every day. She has severe dementia but I can see she is happy there thanks to the wonderful, caring staff.
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Review from Claire P (Friend of Resident) published on 15 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff seem very pleasant. Difficult to say too much more due to Covid-19 preventing the usual daily happenings - visiting, activities etc.
Reply from Kristen Fitzgerald, Marketing Assistant at Westroyd House Care Home
Thank you, Claire, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.…read more
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Review from Brian B (Son of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad came to you after suffering a bad fall and was unable to look after himself in any way. He had always said that he didn't want to "end up" in a care home.
After only one week, he became a very happy and contented man. He was very well cared for, and I will always be grateful for that. He couldn't
praise the staff enough. Thank you for looking after him.
Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home
Thank you, Brian, for your comments about your recent experience at Westroyd House Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you are so pleased with the…read more
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Review from Lynn M (Daughter of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the lodge have been incredible to mum. During the lockdown, my mum has had episodes of being quite poorly, resulting in prompt action by the care team. We are always kept well informed should any problems arise, they are an amazing team, and should be very proud of themselves.
Thank you
for all your hard work.
Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home
Thank you, Lynn, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope…read more
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Review from Neil F (Son of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really pleased about my Mum's care at Westroyd. Mum suffers from severe dementia, but nothing is too much trouble for the carers to do for her. All of the carers are friendly and helpful, and all interact with her and try to stimulate and encourage her to take part in lots of activities. The cleanliness
standards in the facility are excellent. All of the meals that I have seen are well prepared and presented, and Mum really enjoys them.
In comparison with other facilities that I have witnessed personally, I would say that Westroyd gets 10 out of 10!
Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home
Thank you, Neil, for letting us know how we are doing at Westroyd House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive…read more
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Review from Maggi W (Wife of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is treated with dignity and respect by all members of the team. He is very happy at Westroyd and I have peace of mind knowing he is so well cared for. My family and I are always made to feel welcome when we visit and during the COVID-19 lockdown, we have been able to call and check on him
as frequently as we need.
Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home
Thank you, Maggi, for letting us know how we are doing at Westroyd House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive…read more
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Review from P B (Great-grandson of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall I am happy with the care package that my Nana receives at Westroyd. The only thing I would like to see more of is a wider variety of activities and group days out to somewhere that all the residents can socialise outside of the home.
Reply from Amanda Speck, BDM at Westroyd House Care Home
Thank you for your review and we're pleased to hear that you're happy with the care that your Nana is receiving. We are committed to delivering fun and entertainment into the home for all of our…read more
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Review from D S (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Not enough staff. This is a common problem as there were only two staff members when I visited the other day. There is not enough for residents to do. TV and CD player blasting out at the opposite ends of the same room. Not seen any activities being done. The whole place is shoddy, dirty flooring and
equipment, curtains hanging off. Carers are mainly good with residents but none have enough time.
Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home
Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are…read more
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Review from J P (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Provides our mum with the care she needs warm comfy and pleasant surroundings.
The staff are friendly and helpful. Mu seems content. Activities now starting again. Looking forward to the new bathrooms and hall carpets, lighting outside all in the pipeline to be done.
Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home
Thank you, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
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Review from D N (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was having falls so the carer was very helpful and moved her into a bigger room, so mum has more room to move about.
Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home
Thank you, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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Review from R J (Cousin of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin has only been a resident here for a few weeks but he has settled in well and the staff have been very accommodating and helpful. We had a few teething problems but that was while the staff were getting to know him and while he was getting used to them. All of my requests have been dealt with
and resolved. The home is clean and the staff are friendly. Due to its size and the number of residents, it feels more homely and personal.
Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home
Thank you, for letting us know how we are doing at Westroyd House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback…read more
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Westroyd House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Westroyd House Care Home is calculated as follows: ( (276 Excellents x 5) + (46 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 333 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westroyd House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 29 Oct 2025

No Current Bed / Place Vacancies

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Awards / Recognitions (5)

Meet the Team (6)

Andrea

Andrea Burke

Job Title: Home Manager Joined: 2020

I have worked within Westroyd Care Home for nearly 5 years and believe strongly in the ethos of dignity, care and respect. The team are committed to giving an enhanced caring and fulfilling life to our residents every day.

Rebecca

Rebecca Ward

Job Title: Deputy Manager Joined: 2013

I have worked for Westroyd for the past 12 years and enjoy every day. I believe that fulfilling our resident's wants and wishes is our main objective. I also think that Westroyd Care Home has created a homely atmosphere and our residents are safe and secure.

Debbie

Debbie Kent

Job Title: Unit Manager Joined: 2007

I have been working for Westroyd Care Home for the past 17 years. I am committed to ensuring our residents are happy and well cared for. I assist with running the team daily.

Sharon

Sharon Chapman

Job Title: Administrator Joined: 2018

I have worked for Westroyd Care Home for the past 6 and a half years and I love coming to work! Every day is different and I ensure that all the administrative tasks are completed to enable the smooth running of the home. I believe we have a lovely home where all residents are well cared for and respected.

Alison

Alison Stock

Job Title: House Keeper Joined: 2020

I have worked for Westroyd Care Home for 4 and a half years and believe that the environment in which our residents live must be at a high standard and continue to strive to ensure all Policies and Procedures are followed. I enjoy my position and work hard to organise my team and create a homely and clean environment for everyone.

Florina

Florina Dinut

Job Title: Care Assitant Joined: 2022

I have worked for Westroyd Care Home for the past 2 years and really enjoy my position. I have worked all over Europe, over the past 30 years, but believe I have found my home at Westroyd. I am committed to ensuring that our residents are well cared for and the team that I work with enables me to do this.

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