Submit a Review for The Willows Care Home
89 London Road, Hinckley, LE10 1HH
View full details of The Willows Care HomeLatest Reviews for The Willows Care Home
22 June 2026
The Willows is the perfect home for my mum. The staff are always on the go caring for its residents but will always find the time to talk to you about how your family member are doing Always welcomed with a smile from staff and they will contact you by phone promptly if any issues occur. A lovely
friendly and homely atmosphere.
15 June 2026
Mum seems very happy at The Willows Care Home when we visit and place is clean and tidy and modern. Staff very friendly and help with any questions family have.
05 June 2026
My mum is so happy at The Willows and us as a family have found everyone there to be absolutely wonderful. The care she receives goes above and beyond. She retains her dignity and the staff treat her in a compassionate and respectful way, ensuring she has everything she needs. She loves to see the
hairdresser and if for any reason she doesn't attend the carers have done her hair for her when she is showered. There are a range of activities at the home and I am trying alongside the carers to convince her to participate, and she is going to try. This is very special place and all who work there do an amazing job.
16 December 2025
Knowing that my mum is in a safe, caring, stimulating home is a massive reassurance.
08 December 2025
My dear friend has been staying at The Willows for around 18 months and is very happy to be there. The staff are so warm and caring, nothing is too much trouble. The care home is very clean and well managed. The staff and the Manager are happy to listen to and address any concerns that I have. Thank
you to all the staff who do an amazing job.
01 December 2025
My Cousin was resident at the Willows from July 2024 until her death on 16.11.25. Throughout this time the care she received was exceptional. The home is extremely well run and provided first class personal and medical care. My cousin was able to have regular hair care , manicure and chiropodist.
The Chef is very imaginative and provides wholesome and interesting menus including homebaked cakes.For me the best thing was the excellent communication between the home and I.
Many thanks to all, especially Princess for making my Cousin's end peaceful and comfortable.
07 October 2025
The staff and management went the 'extra mile' to ensure our Aunty had pain medicine on time. She was in a lot of pain and they monitored her well. The home was very clean. All staff were friendly and my Aunt never wants to leave!! We were very impressed with the flexible routines (Aunt wanted to
eat in her room, as she was ill). A very homely environment where you could relax and be happy to visit, and you could visit very flexibility.
10 April 2025
An extremely well-run home. Staff very kind and helpful. Definitely recommend this home to others.
19 August 2024
My mother-in-law passed away recently after a very happy and comfortable eight month stay at The Willows. From our initial visits, to moving her in and right until her last days there, she was looked after with care, love and respect.
We cannot thank each and every member of staff enough - from the
nurses, carers, cleaners, cooks and office staff - they all exceeded expectations. This is a relatively small care home where every resident is made to feel safe and cared for, calm and an individual. Very much appreciated.
07 May 2024
Each time I visited the home there always seemed to be something going on and the staff were very welcoming. My mum loved singing along to the music they put on and the Bingo was interesting. 'Zumba' we all got involved with and when visiting downtown the more hands meant more residents could get
out. The staff were brilliant right up to the end of Mum's life. They gave us the message that she had passed away and we said we were on our way. When we arrived Mum was peacefully lying there and she was beautifully presented, I will never forget that. Mum was really happy at the home. Well done 'The Willows'.
05 April 2024
In general, I have found the care for my partner has been excellent. However, I have a major concern for my partner who has had numerous falls out of bed. These have resulted in massive lumps and bruises and visits from paramedics and doctors. I can't believe you can't use a bed rail under the
mattress as we used to do at home. I am sure if it's not started she will have a more serious injury like a broken hip!
20 February 2024
Mum was cared for very well, the staff that I met were very good and gentle and kind to her whilst in The Willows Care Home.
Her stay was short unfortunately.
The staff contacted the necessary people for her care quite promptly, so she was made comfortable, which helped all her family visitors
etc. Would like to thank all staff for making us very welcome as we sat with Mum/Nan a lot of days and nights, nothing was too much trouble! Very supportive! Thanks again!
01 February 2024
Couldn't ask for more for my grandma, everyone has been absolutely fantastic in caring for her and her needs. Most importantly, she feels safe here. There is no doubt in my mind she is in the best possible place and the whole family will say the same thing. Great work all of you.
You try to keep
her happy and motivated and do a great job in doing so. There is a certain person in here working all hours, who I think is an amazing person, inside and out.
11 January 2024
A warm and friendly welcome by staff every time, come and go anytime to visit. Staff really do care and it shows. Small intimate home so a real home feel. Plenty of staff to stimulate and care for all residents. Always clean and well maintained.
06 December 2023
The Willows is a 'home from home' experience, warm, but it's the care staff, laundry and cleaning staff that make the place 'homely'. The catering is good, they do well with the budget allowed them! Activities are appropriate and available should residents wish to participate and are capable of
doing so.
05 September 2023
My father has had a difficult few months but the amount of care and love shown to him by the team at The Willows is amazing and us as his family really do appreciate it. Thank you.
04 September 2023
Everybody so friendly, always a lot of activities going on. Nothing is too much troubel, if you ask for anything.
My mother went in poorly, the level of care is amazing.
22 August 2023
The Willows is excellent. It is a smaller care home which gives a peaceful atmosphere, the staff are well established so are familiar faces to Mum which is important to us. The staff are always positive and happy and work hard, the whole team from the carers, laundry, cleaning team and cooks,
everyone pulls together showing kindness and compassion. There is an activities coordinator who keeps everyone’s spirits up with events and music etc. The home is always spotlessly clean and fresh.
I live quite a distance away so I am unable to visit every week, I feel the staff are like an extended family to Mum, she is very happy there.
07 August 2023
I was very pleased once again this week that Mum announced "I love it here in my home - the people are so nice". As her son, this is very reassuring that Mum is indeed very happy where she is. As a family, we find all staff to be very professional, and there is a feeling of calm around the home. In
particular, I would like to praise the entertainments lady for going out of her way in keeping us informed of how Mum is whilst we are away on holiday (for two months), often sending us pictures and short videos, we too share pictures with her, which she then shows Mum in our absence.
04 August 2023
As usual, we are very comfortable with the care and service provided to both of my parents-in-law. They both seem very happy with the staff, food and care they receive. Healthwise they seem to be better than they have been for a long time. I can only report that the Willows are nothing that than
excellent.
Latest Reviews for The Willows Care Home
22 June 2026
The Willows is the perfect home for my mum. The staff are always on the go caring for its residents but will always find the time to talk to you about how your family member are doing Always welcomed with a smile from staff and they will contact you by phone promptly if any issues occur. A lovely
friendly and homely atmosphere.
15 June 2026
Mum seems very happy at The Willows Care Home when we visit and place is clean and tidy and modern. Staff very friendly and help with any questions family have.
05 June 2026
My mum is so happy at The Willows and us as a family have found everyone there to be absolutely wonderful. The care she receives goes above and beyond. She retains her dignity and the staff treat her in a compassionate and respectful way, ensuring she has everything she needs. She loves to see the
hairdresser and if for any reason she doesn't attend the carers have done her hair for her when she is showered. There are a range of activities at the home and I am trying alongside the carers to convince her to participate, and she is going to try. This is very special place and all who work there do an amazing job.
16 December 2025
Knowing that my mum is in a safe, caring, stimulating home is a massive reassurance.
08 December 2025
My dear friend has been staying at The Willows for around 18 months and is very happy to be there. The staff are so warm and caring, nothing is too much trouble. The care home is very clean and well managed. The staff and the Manager are happy to listen to and address any concerns that I have. Thank
you to all the staff who do an amazing job.
01 December 2025
My Cousin was resident at the Willows from July 2024 until her death on 16.11.25. Throughout this time the care she received was exceptional. The home is extremely well run and provided first class personal and medical care. My cousin was able to have regular hair care , manicure and chiropodist.
The Chef is very imaginative and provides wholesome and interesting menus including homebaked cakes.For me the best thing was the excellent communication between the home and I.
Many thanks to all, especially Princess for making my Cousin's end peaceful and comfortable.
07 October 2025
The staff and management went the 'extra mile' to ensure our Aunty had pain medicine on time. She was in a lot of pain and they monitored her well. The home was very clean. All staff were friendly and my Aunt never wants to leave!! We were very impressed with the flexible routines (Aunt wanted to
eat in her room, as she was ill). A very homely environment where you could relax and be happy to visit, and you could visit very flexibility.
10 April 2025
An extremely well-run home. Staff very kind and helpful. Definitely recommend this home to others.
19 August 2024
My mother-in-law passed away recently after a very happy and comfortable eight month stay at The Willows. From our initial visits, to moving her in and right until her last days there, she was looked after with care, love and respect.
We cannot thank each and every member of staff enough - from the
nurses, carers, cleaners, cooks and office staff - they all exceeded expectations. This is a relatively small care home where every resident is made to feel safe and cared for, calm and an individual. Very much appreciated.
07 May 2024
Each time I visited the home there always seemed to be something going on and the staff were very welcoming. My mum loved singing along to the music they put on and the Bingo was interesting. 'Zumba' we all got involved with and when visiting downtown the more hands meant more residents could get
out. The staff were brilliant right up to the end of Mum's life. They gave us the message that she had passed away and we said we were on our way. When we arrived Mum was peacefully lying there and she was beautifully presented, I will never forget that. Mum was really happy at the home. Well done 'The Willows'.
05 April 2024
In general, I have found the care for my partner has been excellent. However, I have a major concern for my partner who has had numerous falls out of bed. These have resulted in massive lumps and bruises and visits from paramedics and doctors. I can't believe you can't use a bed rail under the
mattress as we used to do at home. I am sure if it's not started she will have a more serious injury like a broken hip!
20 February 2024
Mum was cared for very well, the staff that I met were very good and gentle and kind to her whilst in The Willows Care Home.
Her stay was short unfortunately.
The staff contacted the necessary people for her care quite promptly, so she was made comfortable, which helped all her family visitors
etc. Would like to thank all staff for making us very welcome as we sat with Mum/Nan a lot of days and nights, nothing was too much trouble! Very supportive! Thanks again!
01 February 2024
Couldn't ask for more for my grandma, everyone has been absolutely fantastic in caring for her and her needs. Most importantly, she feels safe here. There is no doubt in my mind she is in the best possible place and the whole family will say the same thing. Great work all of you.
You try to keep
her happy and motivated and do a great job in doing so. There is a certain person in here working all hours, who I think is an amazing person, inside and out.
11 January 2024
A warm and friendly welcome by staff every time, come and go anytime to visit. Staff really do care and it shows. Small intimate home so a real home feel. Plenty of staff to stimulate and care for all residents. Always clean and well maintained.
06 December 2023
The Willows is a 'home from home' experience, warm, but it's the care staff, laundry and cleaning staff that make the place 'homely'. The catering is good, they do well with the budget allowed them! Activities are appropriate and available should residents wish to participate and are capable of
doing so.
05 September 2023
My father has had a difficult few months but the amount of care and love shown to him by the team at The Willows is amazing and us as his family really do appreciate it. Thank you.
04 September 2023
Everybody so friendly, always a lot of activities going on. Nothing is too much troubel, if you ask for anything.
My mother went in poorly, the level of care is amazing.
22 August 2023
The Willows is excellent. It is a smaller care home which gives a peaceful atmosphere, the staff are well established so are familiar faces to Mum which is important to us. The staff are always positive and happy and work hard, the whole team from the carers, laundry, cleaning team and cooks,
everyone pulls together showing kindness and compassion. There is an activities coordinator who keeps everyone’s spirits up with events and music etc. The home is always spotlessly clean and fresh.
I live quite a distance away so I am unable to visit every week, I feel the staff are like an extended family to Mum, she is very happy there.
07 August 2023
I was very pleased once again this week that Mum announced "I love it here in my home - the people are so nice". As her son, this is very reassuring that Mum is indeed very happy where she is. As a family, we find all staff to be very professional, and there is a feeling of calm around the home. In
particular, I would like to praise the entertainments lady for going out of her way in keeping us informed of how Mum is whilst we are away on holiday (for two months), often sending us pictures and short videos, we too share pictures with her, which she then shows Mum in our absence.
04 August 2023
As usual, we are very comfortable with the care and service provided to both of my parents-in-law. They both seem very happy with the staff, food and care they receive. Healthwise they seem to be better than they have been for a long time. I can only report that the Willows are nothing that than
excellent.