Located within a residential area of Hinckley, Leicestershire, The Willows is a purpose built care home offering residential and respite care.
At The Willows, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. There is a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden, and adjoining parkland.
Wellbeing and activities are at the heart of HC-One practices and The Willows employs a Wellbeing coordinator who plans a range of activities agreed with the residents.
Chefs at The Willows pride themselves in knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.
Group: HC-One
Person in charge: Jodie Robinson (Home Manager)
Local Authority / Social Services: Leicestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Languages Spoken by Staff (other than English): Romanian
Single Rooms: 22
Shared Rooms: 9
Rooms with ensuite WC: 26
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Willows Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for The Willows Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.526 for The Willows Care Home is calculated as follows: ( (153 Excellents x 5) + (106 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 270 Ratings = 4.526
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.625 Points relating to the number of positive Reviews for The Willows Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8 Target = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Willows Care Home has a Review Score of 9.2 (9.151) from 23 Reviews
Review submitted from a Postal Card by P R (Wife of Resident) on Wednesday 11 April 2018. Relates to March 2018.
My husband went for respite care for five weeks while I went to visit my family in New Zealand. During this time he had a fall and had to go to hospital. Since his return, he has been disabled with Parkinson's disease and has now become a permanent resident. I cannot praise the staff at Willows Care Home enough for the care he has received. They are always cheerful and helpful. I am always welcomed when I go to visit. My husband is well cared for in every respect.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted from a Postal Card by A T (Resident) on Friday 12 January 2018.
Nice, friendly and clean.
Very good food, lots of variety.
Lots of activities to choose from.
Friendly staff.
I feel safer in here than in my own home. My daughter visits every day and my son visits every weekend.
How likely would you be to recommend The Willows Care Home? Likely
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Review submitted from a Postal Card by R W (Son of Resident) on Wednesday 30 August 2017. Relates to August 2017.
My mum was lucky enough to have an en-suite room. Many didn't and some of the rooms were small and cell like. The overall physical condition of the home was average. The food was very good. There was often inefficient staff with too high a turnover. The staff who stayed were excellent and made up for short comings in number and the physical environment. They are your greatest asset and you should pay them a lot more.
How likely would you be to recommend The Willows Care Home? Likely
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HC-One, Careline Team at The Willows Care Home responded to this review on 04 Sep 2017:
Thank you for taking the time to review The Willows and your comments regarding the excellent staff and food. The home is not purpose built and we are continually striving to enhance the existing living facilities for our residents, starting with a refresh programme due to commence this November.
HC-One offers a competitive salary and an award winning training programme, which enables us to have a robust recruitment programme which ensures that kind care continues to be offered to all our residents and relatives.
Review submitted from a Postal Card by S N (Daughter of Resident) on Tuesday 22 August 2017. Relates to August 2017.
My mother who is 89 years fell at home and broke her upper arm, after three weeks in hospital, mother was admitted to The Willows Care Home for respite for 7 weeks. The staff have all been wonderful to her, helping her to get her confidence back so to aid her recovery to go back home.
I visited every day the staff were all very polite and helpful, they were always busy but never too busy not to help. Mum was loved and well looked after everyone in there has had a helping hand in getting mum back on her feet. I will always be grateful to you all. Thank you so much.
How likely would you be to recommend The Willows Care Home? Likely
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Review submitted from a Postal Card by Elizabeth R (Daughter of Resident) on Monday 31 July 2017. Relates to January 2017.
The staff were very friendly and helpful.
They treated my mum with respect and seemed to genuinely care for her.
My only wish is that I'd been called sooner and maybe I'd been able to be with my mum when she died, as it was it came as a shock to be told she'd passed away.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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HC-One, Careline Team at The Willows Care Home responded to this review on 07 Aug 2017:
Thank you for taking the time to provide the home with feedback of your experiences and we also offer our condolences. We apologise if we didn’t meet your expectation with calling you sooner, however, palliative care can be unpredictable and circumstances can change very quickly. We take your feedback on board and endeavour to review our processes.
If you would like to discuss this further please don’t hesitate to contact the home.
Review submitted from a Postal Card by Jennifer S (Wife of Resident) on Thursday 30 March 2017. Relates to March 2017.
My husband goes to The Willows 1day a week, he is well looked after and enjoys the meals, the entertainment is excellent, which he enjoys, as there is not enough time at home to entertain him and myself.
He takes a lot of looking after at home and The Willows is a good break, he talks to the people and joins in with what is going on.
The staff are extremely helpful and I have no complaints.
When I leave him I don't worry about him as I know he is in good hands.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted from a Postal Card by Karen W (Daughter of Resident) on Thursday 23 March 2017. Relates to December 2016.
My mother had 2 weeks respite over Christmas and she thoroughly enjoyed her stay at The Willows.
I would have no hesitation in her going there again.
How likely would you be to recommend The Willows Care Home? Likely
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Review submitted from a Postal Card by Carolyn C (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
On every visit at least once a month for me and same for my sister, the staff have always been fantastic, helpful, friendly and always make time to discuss mum. This is all staff from the care home, whether chef, entertainment, office, carer, cleaner and the list goes on. Thank you to all for looking after our mum in such a good way.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted from a Postal Card by G D G (Wife of Resident) on Thursday 2 March 2017. Relates to January 2017.
Always found the staff helpful and caring looking after my husband who has been at The Willows over a year. They do everything for him as he is unable to look after himself. This care home is very homely and I, as a visitor, am always welcome.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted from a Postal Card by Carol B (Daughter of Resident) on Wednesday 18 January 2017. Relates to December 2016.
I would like to commend this care home. My mother has been living there since June 2015. I cannot stress too strongly how well she is cared for. She has engaged in many of the activities and all of the staff are caring and considerate. It is such a relief to know that she is being so well cared for. She is happy. I am happy and the food is good too.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted from a Postal Card by Maisie P (Wife of Resident) on Wednesday 14 December 2016. Relates to November 2016.
Since day one my husband has been cared for in an excellent way. Staff have been thoughtful and considerate at all times, keeping me informed with all situations. Every visit I make is the same atmosphere with staff making sure all is well.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted from a Postal Card by D S (Resident) on Wednesday 30 November 2016. Relates to November 2016.
Enjoy activities and shopping and outings
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted from a Postal Card by Sylvia C (Resident) on Wednesday 2 November 2016. Relates to October 2016.
I am very pleased and satisfied with everyone here I would recommend it to anyone who asks.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted from a Postal Card by Rosalie B (Resident) on Wednesday 2 November 2016. Relates to October 2016.
Very good all round.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted from a Postal Card by A M (Friend of Resident) on Friday 2 September 2016. Relates to August 2016.
I visit my friend every week in the home. She is well cared for and finds the staff friendly and caring. The staff make every effort to organise events and entertainment in the lounge although my friend prefers to keep to her room as she is quite a private person, she is aware that she can join in whenever she wishes. She enjoys the meals provided and really appreciates being in her room when she is feeling our of sorts. She also feels safe and secure something very important to her.
How likely would you be to recommend The Willows Care Home? Likely
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Review submitted from a Postal Card by Paul N (Nephew of Resident) on Monday 15 August 2016. Relates to August 2016.
My aunt was a resident at The Willows for four years, during which she was for the most part very content. The staff looked after her well and were concerned for her needs, but also her wants and wishes. On my visits to my aunt, I found the staff friendly, courteous and efficient and there would generally be someone popping in to check on my aunt and perhaps have a quick chat with her. My aunt sadly died at The Willows but I believe this was absolutely the best situation for her and I would like to thank the staff for their kindness throughout.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted from a Postal Card by D K (Sister of Resident) on Wednesday 10 August 2016.
My brother loves it at The Willows and he feels safe. He's not been so well for a long time. Keep up the good work.
How likely would you be to recommend The Willows Care Home? Likely
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Review submitted from a Postal Card by David H (Resident) on Friday 6 May 2016. Relates to April 2016.
The service I receive was very good. The staff go out of their way to make my stay enjoyable and we have a good laugh.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted from a Website Submission by Philip J (Son of Resident) on Wednesday 27 April 2016. Relates to April 2016.
We placed my Mum in here for a day to see how she would be after my Dad passed away last August. Mum lived on her own for 8 months and was rock bottom in every way, not eating, taking medication etc. Within a couple of hours I saw a change. I saw her sing karaoke for the first time in my 49 years alive. The staff here are so friendly and caring and made her feel special. She ate properly with other residents and smiled, which I have not seen for a long time. A couple of weeks later she came to stay here. The manager could not be more helpful and caring, the staff made everyone feel alive and the activities staff are amazing as all you see is smiles and laughter everywhere when they are there. As for the food it is freshly made and mum loves the chefs too. Mum never misses a meal now and has gained weight and has a glow about her again. She had her hair cut and nails done the other day and in Mum's words I have never felt so good. Thank you for giving me my mum back .A++++++
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted from a Postal Card by G D (Wife of Resident) on Monday 4 April 2016. Relates to December 2015.
Found staff very friendly and caring in all ways. Nothing seems too much trouble, very willing to help if possible. I feel very comfortable when I come to visit my husband. Unable to state too much as he has only been at The Willows three weeks.
How likely would you be to recommend The Willows Care Home? Likely
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Review submitted from a Postal Card by Caroline S (Daughter of Resident) on Wednesday 16 March 2016. Relates to March 2016.
My mum has been at The Willows for almost 18 months, she is 69 and has Alzheimers. I am happy so far with her care and have always found the staff to be very pleasant and caring.
How likely would you be to recommend The Willows Care Home? Likely
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Review submitted from a Postal Card by Eileen S (Resident) on Thursday 11 February 2016. Relates to January 2016.
I was sent to The Willows at Hinckley after being in hospital for nearly a fortnight. This was to give my husband a break and to give the family time to get a bedroom set up for me downstairs near the bathroom. Some of the staff were extremely helpful and friendly this brightened my stay. The main problem was I was not used to eating very much so could not enjoy the main meals, but, I did enjoy what I was able to eat. It was good my husband and daughter could come and join me for Sunday dinner (the Turkey was delicious) Thank you for my welcome and time I spent with you.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted from a Postal Card by P W (Daughter of Resident) on Tuesday 1 December 2015. Relates to October 2015.
My mother has been a resident in the Willows for almost three years. She has received excellent care. The staff are friendly and considerate. There are a range of different activities during the afternoons and on occasions outings which mean a lot to my mother.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Bed Vacancies
posted 16 Apr 2018
Please contact us for information regarding our bed availability
There are currently no Care Home Idol entrants who have performed at The Willows Care Home