The Willows Care Home, Hinckley, Leicestershire
The Willows Care Home, Hinckley, Leicestershire
The Willows Care Home, Hinckley, Leicestershire

Located within a residential area of Hinckley, Leicestershire, The Willows Care Home is a purpose built 31 bedded property offering Residential and Respite.

At The Willows Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. There is a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden, and adjoining parkland.

Wellbeing and activities is at the heart of HC-One practices and The Willows employs a Wellbeing coordinator who plans a range of activities agreed with the residents.

Chefs at The Willows pride themselves in knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Jodie Robinson (Home Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 22

Shared Rooms: 9

Rooms with ensuite WC: 13

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Willows Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Jan 2018

Please contact us for information regarding our bed availability

Reviews

9.5 The Willows Care Home has a Review Score of 9.5 (9.531)

The Review Score of 9.5 (maximum of 10) for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for The Willows Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.531 for The Willows Care Home is calculated as follows: ( (146 Excellents x 5) + (103 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 258 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Willows Care Home?

  • Extremely LIKELY
    14
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Willows Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    6
  • Wife of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Nice, friendly and clean.
Very good food, lots of variety.
Lots of activities to choose from.
Friendly staff.
I feel safer in here than in my own home. My daughter visits every day and my son visits every weekend.

How likely would you be to recommend The Willows Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Rooms: Good

Value for Money: Good

My mum was lucky enough to have an en-suite room. Many didn't and some of the rooms were small and cell like. The overall physical condition of the home was average. The food was very good. There was often inefficient staff with too high a turnover. The staff who stayed were excellent and made up for short comings in number and the physical environment. They are your greatest asset and you should pay them a lot more.

How likely would you be to recommend The Willows Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at The Willows Care Home responded to this review on 04 Sep 2017:

Thank you for taking the time to review The Willows and your comments regarding the excellent staff and food. The home is not purpose built and we are continually striving to enhance the existing living facilities for our residents, starting with a refresh programme due to commence this November.
HC-One offers a competitive salary and an award winning training programme, which enables us to have a robust recruitment programme which ensures that kind care continues to be offered to all our residents and relatives.

My mother who is 89 years fell at home and broke her upper arm, after three weeks in hospital, mother was admitted to The Willows Care Home for respite for 7 weeks. The staff have all been wonderful to her, helping her to get her confidence back so to aid her recovery to go back home.
I visited every day the staff were all very polite and helpful, they were always busy but never too busy not to help. Mum was loved and well looked after everyone in there has had a helping hand in getting mum back on her feet. I will always be grateful to you all. Thank you so much.

How likely would you be to recommend The Willows Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The staff were very friendly and helpful.
They treated my mum with respect and seemed to genuinely care for her.
My only wish is that I'd been called sooner and maybe I'd been able to be with my mum when she died, as it was it came as a shock to be told she'd passed away.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

HC-One, Careline Team at The Willows Care Home responded to this review on 07 Aug 2017:

Thank you for taking the time to provide the home with feedback of your experiences and we also offer our condolences. We apologise if we didn’t meet your expectation with calling you sooner, however, palliative care can be unpredictable and circumstances can change very quickly. We take your feedback on board and endeavour to review our processes.
If you would like to discuss this further please don’t hesitate to contact the home.

My husband goes to The Willows 1day a week, he is well looked after and enjoys the meals, the entertainment is excellent, which he enjoys, as there is not enough time at home to entertain him and myself.
He takes a lot of looking after at home and The Willows is a good break, he talks to the people and joins in with what is going on.
The staff are extremely helpful and I have no complaints.
When I leave him I don't worry about him as I know he is in good hands.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

My mother had 2 weeks respite over Christmas and she thoroughly enjoyed her stay at The Willows.
I would have no hesitation in her going there again.

How likely would you be to recommend The Willows Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

On every visit at least once a month for me and same for my sister, the staff have always been fantastic, helpful, friendly and always make time to discuss mum. This is all staff from the care home, whether chef, entertainment, office, carer, cleaner and the list goes on. Thank you to all for looking after our mum in such a good way.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Always found the staff helpful and caring looking after my husband who has been at The Willows over a year. They do everything for him as he is unable to look after himself. This care home is very homely and I, as a visitor, am always welcome.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I would like to commend this care home. My mother has been living there since June 2015. I cannot stress too strongly how well she is cared for. She has engaged in many of the activities and all of the staff are caring and considerate. It is such a relief to know that she is being so well cared for. She is happy. I am happy and the food is good too.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Since day one my husband has been cared for in an excellent way. Staff have been thoughtful and considerate at all times, keeping me informed with all situations. Every visit I make is the same atmosphere with staff making sure all is well.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Enjoy activities and shopping and outings

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased and satisfied with everyone here I would recommend it to anyone who asks.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Very good all round.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my friend every week in the home. She is well cared for and finds the staff friendly and caring. The staff make every effort to organise events and entertainment in the lounge although my friend prefers to keep to her room as she is quite a private person, she is aware that she can join in whenever she wishes. She enjoys the meals provided and really appreciates being in her room when she is feeling our of sorts. She also feels safe and secure something very important to her.

How likely would you be to recommend The Willows Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My aunt was a resident at The Willows for four years, during which she was for the most part very content. The staff looked after her well and were concerned for her needs, but also her wants and wishes. On my visits to my aunt, I found the staff friendly, courteous and efficient and there would generally be someone popping in to check on my aunt and perhaps have a quick chat with her. My aunt sadly died at The Willows but I believe this was absolutely the best situation for her and I would like to thank the staff for their kindness throughout.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My brother loves it at The Willows and he feels safe. He's not been so well for a long time. Keep up the good work.

How likely would you be to recommend The Willows Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The service I receive was very good. The staff go out of their way to make my stay enjoyable and we have a good laugh.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We placed my Mum in here for a day to see how she would be after my Dad passed away last August. Mum lived on her own for 8 months and was rock bottom in every way, not eating, taking medication etc. Within a couple of hours I saw a change. I saw her sing karaoke for the first time in my 49 years alive. The staff here are so friendly and caring and made her feel special. She ate properly with other residents and smiled, which I have not seen for a long time. A couple of weeks later she came to stay here. The manager could not be more helpful and caring, the staff made everyone feel alive and the activities staff are amazing as all you see is smiles and laughter everywhere when they are there. As for the food it is freshly made and mum loves the chefs too. Mum never misses a meal now and has gained weight and has a glow about her again. She had her hair cut and nails done the other day and in Mum's words I have never felt so good. Thank you for giving me my mum back .A++++++

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Found staff very friendly and caring in all ways. Nothing seems too much trouble, very willing to help if possible. I feel very comfortable when I come to visit my husband. Unable to state too much as he has only been at The Willows three weeks.

How likely would you be to recommend The Willows Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has been at The Willows for almost 18 months, she is 69 and has Alzheimers. I am happy so far with her care and have always found the staff to be very pleasant and caring.

How likely would you be to recommend The Willows Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I was sent to The Willows at Hinckley after being in hospital for nearly a fortnight. This was to give my husband a break and to give the family time to get a bedroom set up for me downstairs near the bathroom. Some of the staff were extremely helpful and friendly this brightened my stay. The main problem was I was not used to eating very much so could not enjoy the main meals, but, I did enjoy what I was able to eat. It was good my husband and daughter could come and join me for Sunday dinner (the Turkey was delicious) Thank you for my welcome and time I spent with you.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident in the Willows for almost three years. She has received excellent care. The staff are friendly and considerate. There are a range of different activities during the afternoons and on occasions outings which mean a lot to my mother.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Willows Care Home