The Willows Care Home

I have found the manager and staff extremely helpful any time I ask questions and have always got time to speak.

A very welcoming home, caring and friendly approach plainly seen to residents and their families. Staff very helpful, show great interest in getting to know individual residents in caring for them. Good sized, comfortable rooms and my father reports "very good food". The peace of mind for our family in knowing that our dad/grandad is being looked after is priceless.

My aunt felt at home; that's the important part of living in a care home.

My mum moved here from another care home, and I am very happy with how my mum has settled. The staff have been kind and helpful to all of us, and my mum seems very happy.

For the short time, my relative was a resident, I was very happy with his care. Due to Covid, his illness and disabilities, unfortunately, he did not have the experience of all the facilities available. The staff were all very kind and caring to both of us, and the home is beautiful.

Very welcoming, warm and friendly. I am very pleased how he has settled down through the love he has been shown from the staff.

We are so happy with everything; you are all great. Thank you so much.

Nothing is too much trouble.

Staff were very welcoming and make every effort to make my mum as welcome as possible under the circumstances. They were always polite and helpful on the phone, and such a shame that her stay was not as long as intended.

I found my aunts residency in The Willos one of a love experience. The staff were all very considerate pf her needs and carried out their duties with the utmost professionalism and compassion. I thank you all for everything you did, especially during this difficult time. You are all a credit to yourselves and The Willows. Thank you so much.

My mother has been a resident at The Willows for three years. Her care has always been good and any concerns have always been listened to and acted upon. She has always enjoyed joining in with the activities and entertainment. The staff work hard to keep the home clean and tidy and look after the residents. Their efforts during this year of Covid have been heroic.

A well managed home with very caring and friendly staff.

My dad has been at The Willows care Home for nearly 3 years with vascular dementia and Alzheimer's. He also has prostate cancer, heart issues and has limited mobility. He is 96 years of age. The staff have been excellent in their treatment. They respond with empathy and consideration to his demands. The staff seem to have a great understanding of the complexities of dementia. If DAd wishes to eat in his bedroom they respond to is needs. Dad pays privately, but if he did not the treatment would still be excellent.

Mum has been very happy at The Willows, she has had excellent support from all the staff, they are always willing to chat to the family about Mum's needs and keep in regular contact with us, her room is clean and tidy and her personal hygiene is treated respectfully, a special thanks to two members of staff for all their hard work and special care.

I am very happy here because all the girls are very kind. I hope I never have to move away from here. I think the cost of social care in this country is beyond belief.

My mother has been looked after very well for over two years at The Willows. She always appeared clean and tidy and the meals are more than adequate. The staff are very caring and kind. There were a couple of issues I had to raise with senior staff, which I can honestly say was dealt with immediately. The home has had lots of improvements to the interior and exterior which greatly improves the place.

The staff are friendly and caring and the home has a warm, friendly atmosphere.

For the warm welcoming and homely atmosphere. They have been very supportive. Food is excellent. Friendly staff.

Staff are generally very good.

It's a very good change for him.