Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Phoenix Care Centre

stars
stars 17 November 2015
The care plan about my mother is excellent. The new manager has turned the home around in 12 months. It is a lovely environment now. My mum has been in there for 6 years 3 months. You will always get carers that really care and some that don't, but basically it is a good home. The new manager has an
ongoing project all the time making things better for the home and residents.
Review from Carol B (Daughter of Resident/Service User)
stars
stars 06 November 2015
Review was run efficiently - reviewer obviously knew my mother-in-law and knew of any problems and high points. Care plans were discussed in depth, including a new plan we had requested. A problem we had brought up has been dealt with promptly and to or satisfaction. Very happy with the review.
Review from Hannah M (Daughter-in-law of Resident/Service User)