4 Park Avenue, Burton Joyce, Nottingham, NG14 5AF
View Full Details of Westwolds Care CentreWe were in a pretty urgent need for some care for my mum after my dad was admitted into hospital after being in ICU. This was a pretty tough time for us. We were assured that my mums care needs would be met. Most days we have collected my mum she has broken down a cried. After a few incidents we were told this might not be the place for her as they deal mainly with dementia patients. This is not what the website states and nor was it stated to us at the assesment The staff can be extremely rude and confrontational if you have an issue with care. Patuclarly one of the head care assistants Natalie. Some seem to be quite lazy and just seem to be happy to have most of the patients sat in the lounge to watch TV. On the occasions I visited my mum she was sat at the back of the TV room (she is registered blind). I dont have enough room to put any more, but seriously if you can avoid this place I would.
A very pleasant, warm and welcoming home. Fabulous friendly staff. Residents are well cared for in a safe environment! Lots of activities involving all residents including, crafts, baking and chair exercises. Trips to coffee shops and sometimes the pub. Plenty of good food choices and if not happy with them, the chef will be more than happy to make something else for them. All in all a good choice of home!
My uncle has been a resident at Westwolds for the last four years and in that time I can honestly say that his welfare and care has been second to none. The staff at the home are genuinely concerned for the residents' wellbeing and in all the times that I have been, (always unannounced) they are interacting with the residents - be it entertainment (although not with the Covid situation at present) chatting over coffee and cake or just generally being there for the ladies and gentlemen. My uncle settled in at the home more or less from the start and has often said how happy he is there - he has his own space when he wants to be on his own. He can join the other residents if he wants to and the staff are always willing to sit and chat with him if needed. If I have had any concerns or questions in the past the Manager has always been very helpful and she and her staff keep a very caring home.
We were in a pretty urgent need for some care for my mum after my dad was admitted into hospital after being in ICU. This was a pretty tough time for us. We were assured that my mums care needs would be met. Most days we have collected my mum she has broken down a cried. After a few incidents we were told this might not be the place for her as they deal mainly with dementia patients. This is not what the website states and nor was it stated to us at the assesment The staff can be extremely rude and confrontational if you have an issue with care. Patuclarly one of the head care assistants Natalie. Some seem to be quite lazy and just seem to be happy to have most of the patients sat in the lounge to watch TV. On the occasions I visited my mum she was sat at the back of the TV room (she is registered blind). I dont have enough room to put any more, but seriously if you can avoid this place I would.
A very pleasant, warm and welcoming home. Fabulous friendly staff. Residents are well cared for in a safe environment! Lots of activities involving all residents including, crafts, baking and chair exercises. Trips to coffee shops and sometimes the pub. Plenty of good food choices and if not happy with them, the chef will be more than happy to make something else for them. All in all a good choice of home!
My uncle has been a resident at Westwolds for the last four years and in that time I can honestly say that his welfare and care has been second to none. The staff at the home are genuinely concerned for the residents' wellbeing and in all the times that I have been, (always unannounced) they are interacting with the residents - be it entertainment (although not with the Covid situation at present) chatting over coffee and cake or just generally being there for the ladies and gentlemen. My uncle settled in at the home more or less from the start and has often said how happy he is there - he has his own space when he wants to be on his own. He can join the other residents if he wants to and the staff are always willing to sit and chat with him if needed. If I have had any concerns or questions in the past the Manager has always been very helpful and she and her staff keep a very caring home.