Latest Reviews for Fir Trees
08 July 2025
My 93 years old mother went into Fir Trees Care Home on 10th February 2025. This transition has not been easy for me and my mother. The staff have been so supported, kind and helpful during this time. From the Manager, Deputy Manager, care staff, activities coordinator, staff who do the laundry, clean and kitchen staff who have also made the transition easier. Every one has been so kind and caring. I feel for the staff as they are so very busy and at times I feel understaffed. Overall happy with the care my mother is having. Good leadership from the care Manager and Deputy.
22 May 2025
When it was decided my grandma would go into a care home I was devastated and wasn't sure if my family was making the right decision ! My views are so far from this now and it was the best thing to happen to her and our family! Fir Trees is nothing short of exceptional. it has completely changed My grandmas life around, shes thriving & she's happier and that's all we wanted. All the staff are so welcoming and smiley and makes visits so enjoyable. we've recently attended with my children for VE day and to see my grandma and all the residents having such fun was totally heart warming ! thank you so much Fir Tree's hoping to be visiting you to see my Grandma for many years to come.
16 May 2025
My friend has settled really well in Fir Tree's. She had improved massively since moving here. She is well cared for, happy and content. Staff are very caring and nothing is too much trouble. Facilities are good - Thank you Fir Tree's
14 May 2025
After visiting Fir Trees in recent months I felt compelled to write a review to say how it surpassed my expectations of a care home. Being familiar with a care home setting, having experienced my father being in residential care in the past few years, Fir Trees is a breath of fresh air in comparison to the homes he stayed in. The staff and management go above and beyond to make sure residents are comfortable, happy and reassured. If only all care homes were this well run.
14 May 2025
Whenever I visit my grandma, I am always made to feel welcome. The staff are lovely and friendly, and they are very helpful if you need anything. It is reassuring to know she is safe and being well cared for.
03 February 2025
My husband has been in the home for over a year now. He is well fed and looked after. He is in a safe and secure environment. The staff are brilliant and very caring. The kitchen staff turn out amazing food. We are very happy to have chosen Fir Trees for is care requirement.
07 November 2024
Lovely feeling in the home, made to feel welcome. Nothing is too much trouble. Mum has settled well which I didn't think she would after living at home. Food is nice, all home cooked and mum has gained some weight.
17 October 2024
Mum has settled in really well. The staff are pleasant and attentive.
10 April 2024
Cannot fault Fir Trees Care Home, the service provided to my grandad has been amazing, he is so happy there. The staff have been brilliant with not only my grandad but every resident, it’s so lovely to experience! They make sure everyone is involved when they have activities on, especially yesterday the Elvis tribute he got everyone moving, was a really good afternoon for everyone. Lastly, the manager has been amazing throughout grandads transition from home to a care home, nothing has been too much trouble and she has made sure grandads wishes have been fulfilled.
23 January 2024
I was gutted when gran had to go into care, we tried so hard as a family to keep her home but she was unsafe wandering at night. We looked around homes and decided on Fir Trees. We liked Fir Trees because the staff were friendly and we saw the elderly people laughing with staff and looking happy. It’s not the poshest of places but Gran is so happy. We question now why we didn’t do it sooner because she is eating better, looks better and less anxious because she knows people are there to help her. Seniors are great when we ask how she is. They have dealt with everything for us including ordering all her medication and taking over things that we used to do. Really takes the pressure off and we can do nice things with Gran now. Gran is also happy to go back after being out which says a lot to us. Couldn’t recommend it more.
23 January 2024
Having visited a friend who has been staying at Fir Trees for some respite, and being unfamiliar with care homes. I have been impressed by the care and support my friend has received during his stay. Also, the welcoming staff are always available for a chat and reassurance both for my friend and myself on my visits. Well done Fir Trees.
26 July 2023
I visited on a garden party day and it was lovely. All the workers were amazing and kind. The house and residents were very happy and organized. I felt very welcome and my mother enjoyed herself a lot.
11 April 2023
My mum has been a resident for six years the management always listens to any concerns we have and action them. The carers are kind and respectful to the residents and families. The domestic staff and cleaners always make sure mum has lovely clean clothes to wear, clean bedding and keep the room tidy. The receptionist always has a welcoming smile for you. Thank you all.
03 February 2023
I am pleased to say that each and every time I visit Fir Trees, the staff are very pleasant and are constantly engaging with all the residents. They offer an abundance of reassurance by speaking to them with respect and holding their hands should they need a little TLC. The staff are always keen to give me an update on my dad when I phone. Well done to the manager and all the staff at Fir Trees for making my dad feel comfortable, safe and a valued resident.
23 December 2022
I moved my dad to Fir Trees to be near family as he has lived in Wales for the past thirty years. His wife (my step mum) had also recently passed away. My dad has settled really well and everybody has been so kind and made him and us, as a family, very welcome. All the staff look after him and nothing is too much trouble. He especially likes the cakes and puddings.
11 October 2022
I was wary of putting my gran in a care home after hearing so many horror stories but knew Fir Trees would be different from our first visit. The home is extremely clean, the staff are warm and welcoming and can't do enough to help gran. She is happy and well looked after and it's so lovely to see her happy face when I visit.
14 September 2022
Both my mum and dad were residents at Fir Trees. Unfortunately, my dad passed away in August and all the staff were brilliant through that difficult time. I cannot praise all the carers enough. They took my mum to dad's funeral and cared for her throughout. Thank you all at Fir Trees.
09 June 2022
Whilst our Mum's admission to Fir Trees was very sudden, due to her husband and main carer dying unexpectedly, she has settled very well. This can only be attributed to the amazing team of staff who look after her with dedication, professionalism and above all a caring approach. Nothing is ever too much trouble and has always given us the utmost confidence that in our absence she is in the safest of hands. Her stay up to this point has not always been smooth, with her requiring hospitalisation when she developed sudden heart failure. When she was eventually discharged, she had lost a great deal of weight, developed a huge sacral pressure sore and lost her mobility. However, as a direct result of the amazing care and attention, as well as the lovely food she has received from the staff she is now back to her original mobility and her pressure sore is healed. I asked our mum for her opinion, to which she replied, "they can't do enough for me".
30 May 2022
My dad had to go into a care home. I didn't want him to but he had Vascular Dementia and I was finding it very hard to cope at home. From the moment I went to view it, I knew this was the one. I was greeted and shown around, the staff were so friendly, so I agreed! Hence dad went in 17th February 2022 .. he had eleven fabulous weeks there, they looked after him like he was one of their own family, right from getting up to going to bed. The meals were excellent nothing was too much trouble to ask for. As dad's Dementia progressed his meals had to be done special, and once again fabulous. If dad wanted a lie in then he would have a lie in every resident is treated the same. This care home let me become his daughter for eleven weeks and not the carer with whom I was at home. My dad absolutely loved the staff and had many a joke with them. Unfortunately, Vascular Dementia got the better of him and dad passed away very peacefully on 10th May 2022. I thank them so much.
29 December 2021
My grandad moved into this home a couple of months ago. The management and staff have been brilliant and reassured me. Its a really friendly home and has an inviting feel to it. My grandad brought me up so he is like a dad to me so it means a lot that I make sure he receives the care he gave me. I would highly recommend this home to anyone looking for a care home. The manager and deputy manager take the time to answer any worries you might have before moving in.
Latest Reviews for Fir Trees
08 July 2025
My 93 years old mother went into Fir Trees Care Home on 10th February 2025. This transition has not been easy for me and my mother. The staff have been so supported, kind and helpful during this time. From the Manager, Deputy Manager, care staff, activities coordinator, staff who do the laundry, clean and kitchen staff who have also made the transition easier. Every one has been so kind and caring. I feel for the staff as they are so very busy and at times I feel understaffed. Overall happy with the care my mother is having. Good leadership from the care Manager and Deputy.
22 May 2025
When it was decided my grandma would go into a care home I was devastated and wasn't sure if my family was making the right decision ! My views are so far from this now and it was the best thing to happen to her and our family! Fir Trees is nothing short of exceptional. it has completely changed My grandmas life around, shes thriving & she's happier and that's all we wanted. All the staff are so welcoming and smiley and makes visits so enjoyable. we've recently attended with my children for VE day and to see my grandma and all the residents having such fun was totally heart warming ! thank you so much Fir Tree's hoping to be visiting you to see my Grandma for many years to come.
16 May 2025
My friend has settled really well in Fir Tree's. She had improved massively since moving here. She is well cared for, happy and content. Staff are very caring and nothing is too much trouble. Facilities are good - Thank you Fir Tree's
14 May 2025
After visiting Fir Trees in recent months I felt compelled to write a review to say how it surpassed my expectations of a care home. Being familiar with a care home setting, having experienced my father being in residential care in the past few years, Fir Trees is a breath of fresh air in comparison to the homes he stayed in. The staff and management go above and beyond to make sure residents are comfortable, happy and reassured. If only all care homes were this well run.
14 May 2025
Whenever I visit my grandma, I am always made to feel welcome. The staff are lovely and friendly, and they are very helpful if you need anything. It is reassuring to know she is safe and being well cared for.
03 February 2025
My husband has been in the home for over a year now. He is well fed and looked after. He is in a safe and secure environment. The staff are brilliant and very caring. The kitchen staff turn out amazing food. We are very happy to have chosen Fir Trees for is care requirement.
07 November 2024
Lovely feeling in the home, made to feel welcome. Nothing is too much trouble. Mum has settled well which I didn't think she would after living at home. Food is nice, all home cooked and mum has gained some weight.
17 October 2024
Mum has settled in really well. The staff are pleasant and attentive.
10 April 2024
Cannot fault Fir Trees Care Home, the service provided to my grandad has been amazing, he is so happy there. The staff have been brilliant with not only my grandad but every resident, it’s so lovely to experience! They make sure everyone is involved when they have activities on, especially yesterday the Elvis tribute he got everyone moving, was a really good afternoon for everyone. Lastly, the manager has been amazing throughout grandads transition from home to a care home, nothing has been too much trouble and she has made sure grandads wishes have been fulfilled.
23 January 2024
I was gutted when gran had to go into care, we tried so hard as a family to keep her home but she was unsafe wandering at night. We looked around homes and decided on Fir Trees. We liked Fir Trees because the staff were friendly and we saw the elderly people laughing with staff and looking happy. It’s not the poshest of places but Gran is so happy. We question now why we didn’t do it sooner because she is eating better, looks better and less anxious because she knows people are there to help her. Seniors are great when we ask how she is. They have dealt with everything for us including ordering all her medication and taking over things that we used to do. Really takes the pressure off and we can do nice things with Gran now. Gran is also happy to go back after being out which says a lot to us. Couldn’t recommend it more.
23 January 2024
Having visited a friend who has been staying at Fir Trees for some respite, and being unfamiliar with care homes. I have been impressed by the care and support my friend has received during his stay. Also, the welcoming staff are always available for a chat and reassurance both for my friend and myself on my visits. Well done Fir Trees.
26 July 2023
I visited on a garden party day and it was lovely. All the workers were amazing and kind. The house and residents were very happy and organized. I felt very welcome and my mother enjoyed herself a lot.
11 April 2023
My mum has been a resident for six years the management always listens to any concerns we have and action them. The carers are kind and respectful to the residents and families. The domestic staff and cleaners always make sure mum has lovely clean clothes to wear, clean bedding and keep the room tidy. The receptionist always has a welcoming smile for you. Thank you all.
03 February 2023
I am pleased to say that each and every time I visit Fir Trees, the staff are very pleasant and are constantly engaging with all the residents. They offer an abundance of reassurance by speaking to them with respect and holding their hands should they need a little TLC. The staff are always keen to give me an update on my dad when I phone. Well done to the manager and all the staff at Fir Trees for making my dad feel comfortable, safe and a valued resident.
23 December 2022
I moved my dad to Fir Trees to be near family as he has lived in Wales for the past thirty years. His wife (my step mum) had also recently passed away. My dad has settled really well and everybody has been so kind and made him and us, as a family, very welcome. All the staff look after him and nothing is too much trouble. He especially likes the cakes and puddings.
11 October 2022
I was wary of putting my gran in a care home after hearing so many horror stories but knew Fir Trees would be different from our first visit. The home is extremely clean, the staff are warm and welcoming and can't do enough to help gran. She is happy and well looked after and it's so lovely to see her happy face when I visit.
14 September 2022
Both my mum and dad were residents at Fir Trees. Unfortunately, my dad passed away in August and all the staff were brilliant through that difficult time. I cannot praise all the carers enough. They took my mum to dad's funeral and cared for her throughout. Thank you all at Fir Trees.
09 June 2022
Whilst our Mum's admission to Fir Trees was very sudden, due to her husband and main carer dying unexpectedly, she has settled very well. This can only be attributed to the amazing team of staff who look after her with dedication, professionalism and above all a caring approach. Nothing is ever too much trouble and has always given us the utmost confidence that in our absence she is in the safest of hands. Her stay up to this point has not always been smooth, with her requiring hospitalisation when she developed sudden heart failure. When she was eventually discharged, she had lost a great deal of weight, developed a huge sacral pressure sore and lost her mobility. However, as a direct result of the amazing care and attention, as well as the lovely food she has received from the staff she is now back to her original mobility and her pressure sore is healed. I asked our mum for her opinion, to which she replied, "they can't do enough for me".
30 May 2022
My dad had to go into a care home. I didn't want him to but he had Vascular Dementia and I was finding it very hard to cope at home. From the moment I went to view it, I knew this was the one. I was greeted and shown around, the staff were so friendly, so I agreed! Hence dad went in 17th February 2022 .. he had eleven fabulous weeks there, they looked after him like he was one of their own family, right from getting up to going to bed. The meals were excellent nothing was too much trouble to ask for. As dad's Dementia progressed his meals had to be done special, and once again fabulous. If dad wanted a lie in then he would have a lie in every resident is treated the same. This care home let me become his daughter for eleven weeks and not the carer with whom I was at home. My dad absolutely loved the staff and had many a joke with them. Unfortunately, Vascular Dementia got the better of him and dad passed away very peacefully on 10th May 2022. I thank them so much.
29 December 2021
My grandad moved into this home a couple of months ago. The management and staff have been brilliant and reassured me. Its a really friendly home and has an inviting feel to it. My grandad brought me up so he is like a dad to me so it means a lot that I make sure he receives the care he gave me. I would highly recommend this home to anyone looking for a care home. The manager and deputy manager take the time to answer any worries you might have before moving in.