Fir Trees

Gorse Hall Road, Dukinfield SK16 5HN

Situated on the edge of the Cheshire Plain, in residential Dukinfield, Fir Trees is an attractive care home offering residential and residential dementia care.

A friendly home, Fir Trees offers a choice of sitting rooms, dining areas and places for quiet reflection. The landscaped garden and patio is a favourite location to relax or socialise with friends and relatives. The bright and comfortable bedrooms and living areas are easily accessible by wheelchair.

The home’s caring team has created a family atmosphere, encouraging everyone to eat, celebrate and plan special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support residents’ mind, body and soul.

Chefs pride themselves in knowing tastes of residents, preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Mark Hague (Home Manager)

Local Authority / Social Services: Tameside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): British Sign Language

Single Rooms: 46

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Fir Trees: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Fir Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Fir Trees in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.497 for Fir Trees is calculated as follows: ( (170 Excellents x 5) + (108 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 298 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Fir Trees is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 11 Reviews ÷ 9.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Fir Trees has a Review Score of 9.5 (9.497) from 25 Reviews


Average Ratings

  • Excellent
    16
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fir Trees?

  • Extremely LIKELY
    22
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fir Trees

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    8
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

The Fir Trees is the third such facility I have had experience of and Fir Trees is by far the best I have experienced. The building and facilities are excellent. The treatment my Mother has received is excellent, the Staff are a credit to the care profession and go out of their way to make her happy. Thanks to all.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.8 out of 5

The home is welcoming and has a good atmosphere. The staff and manager are approachable and always willing to help with any issues that may arise with my dad.
I am encouraged to visit at any time and always made to feel welcome.
My dad is cared for in a dignified manner and he is always commenting on how well he is looked after.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.3 out of 5

Mum has been in Fir Trees for seven months now. She has settled in really well.
The care she receives is excellent and I know she is being cared for every day by people who love doing their job and treat the residents as if they were their own family.
I enjoy going visiting Mum now as we can sit and chat in a friendly environment and all the stress has been lifted so that I can have my own time back to spend with my family at home.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.6 out of 5

My Mum went into Fir Trees feeling low and depressed. Within weeks she had come out of her shell and felt included. She now helps to do filing and feels as though she has a purpose. The staff are helpful and approachable and nothing is too much trouble. Mum loves it.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   5 out of 5

My mother was a resident of Fir Trees from September 2015 until her death in June 2017. In that time she received nothing but expert care and support from a dedicated and professional management and staff. Particularly towards the end of her life, the love and concern of the staff towards her was plain to see. I could not have wished for a more caring home and staff that Fir Trees and would readily recommend the home.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.9 out of 5

I am very happy for my husband to be a resident. He is shown love care and dignity. The staff at Fir Trees work hard.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.7 out of 5

Mum came to live at Fir Trees in January 2017. This decision didn't come easily for the family. Mum has settled in well over the last 4 1/2 months, knowing she is safe, well cared for, happy and has company of the staff and residents is a huge comfort to all the family. Mum had a fall in March and broke her femur. Mum has recovered well and I'm sure had it not been for the support of the staff encouraging, assisting her and mums strong will, I wasn't sure it would be as quick as recovery without the care team and recently she has been discharged from the physio team. The majority of the staff are caring, attentive to the needs of my mum. They try their best to make all the family welcome when we visit mum. A huge thank you.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.3 out of 5

I find that my mother-in-law is happy and well looked after. I have no complaints.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   5 out of 5

Since mum has been in Fir Trees as a family we have great peace of mind knowing mum is very well cared for and safe. All the staff are very friendly and very approachable. All our concerns are dealt with quickly.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.8 out of 5

My wife has been in this care home for two years and the care she receives is excellent. The rooms are well furnished and comfortable and the food is excellent with a choice of meals. The staff are extremely caring and are aware of the needs of each resident. The management is very good and complaints are addressed immediately. An all round good care home.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.6 out of 5

I find the home and staff have cared for my sister very well over the last 5 years or so. I am very satisfied with how they care for her.

How likely would you be to recommend Fir Trees? Likely

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Average Rating:   3.4 out of 5

Our family were very pleased with the care our mum received in the 3 years and 4 months living at Fir Trees before she died in February 2017. The staff were always lovely and went that "extra mile" particular mention must go to the night staff for their kindness and love for our mum when we could not be with her. Particularly over the last year, staffing ratios have improved so there is now time for the little extras that contribute to making residents lives as enjoyable as possible. The food is fantastic - all the cooks do a great job to make meals appetising and nutritious. Thank you to everyone for the care and compassion.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.6 out of 5

Apart from a few times when there was a lack of communication, I found all the staff to be very caring and considerate not just to my Mum but also myself and partner and our family.
She passed away early January 2017 in 'her home'.
We couldn't have been treated any better.

How likely would you be to recommend Fir Trees? Likely

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Average Rating:   4.1 out of 5

Very caring and always someone on hand to see to my husband if needed. Clean, the food is very good and although he was only in for respite, they gave me a well earned rest knowing he was being cared for in a good manner all round. I needed respite again but unfortunately, there were no vacancies.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.2 out of 5

My mother was a resident at Fir Trees from October 2013 until her recent death. During this time she was always cared for with the utmost kindness and compassion.
The manager and staff demonstrate utmost commitment and professionalism and have succeeded in creating a lovely warm environment where everyone is valued.
I felt very well supported during the final weeks of mums life and know she could not have received better care anywhere else.
Durning the past nine months when the current manager was appointed, there have been changes which have enhanced the care provided.
I would highly recommend Fir Trees to any family.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.7 out of 5

When I had to put my mum into care due to her worsening Dementia, I had a real fear of the unknown. On my initial visit to Fir Trees, it was very reassuring and really put me at ease. The staff answered all my questions and nothing was too much trouble. Since mum has been at Fir Trees (10 weeks) She has been cared for to a very high standard by kind, polite and cheerful staff.
Mums room is always clean and tidy. The food given to residents is home cooked and again to a high standard.
I would recommend Fir Trees as an excellent choice of care home.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.8 out of 5

My mother came to Firtrees initially for respite, being in the later stages of Alzheimer's and is totally dependent on others for her every need. I or my brother visit daily with my father. Firtrees has a fantastic young manager with a passion for her job and the well-being of the residents. She has improved staffing levels and staff morale and their standards are high. All residents are treated with dignity and respect and staff chat and have a bit of banter with them where appropriate. The home has no unpleasant smells and is constantly being cleaned, mopped, vacuumed and tidied. Residents are always clean and well groomed and seem settled in their environment. Food is tasty and plentiful with a choice of dishes with snacks and drinks regularly offered. Already Mum has required a doctor and that was dealt with promptly, so has requesting the speech therapist and optician to reassess mum's sight. It has been difficult to come to terms with the fact we cannot care for Mum ourselves any longer but feel reassured that she is in good hands at Firtrees.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.5 out of 5

Would definitely recommend the care home. My sister has learning difficulties and other issues including dementia. She is well looked after.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.6 out of 5

This is the first time my wife has been in respite care and it was very nice. The staff were very helpful. Will go again.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.8 out of 5

Mother has received the best care and attention and made comfortable.
No complaints whatsoever.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.5 out of 5

The day care staff integrate with the clients and family to make them feel welcome and safe, with an entertaining attitude towards care.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   5 out of 5

Review was a thorough, very detailed when dealing with all aspects of care. Take on board issues of loss of belt and glasses. Also new co-ordinator of activities will take place. A good move, mum will appreciate it.

How likely would you be to recommend Fir Trees? Likely

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Average Rating:   4.1 out of 5

Mum came into the home with stroke like symptoms to the right hand side of her body and dementia. As the management at the home became familiar with mum's needs they changed room layouts and care plans.
There were some teething problems but they were very well addressed. All the staff members are very pleasant and helpful. Rooms are bright and cheery. Things are not perfect - occasionally there appears to be staff shortages - but this does not significantly impact on the running of the home.
One minor complaint is that mum occasionally has is that sometimes the laundry takes a long time to return and is sometimes not ironed very well.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.4 out of 5

Meridian, Careline Team at Fir Trees responded to this review on 21 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.

You have highlighted a concern around laundry, and we apologise for any upset or distress this caused.
We recommend all items of clothing are named – with labels, name tapes, or similar – so that staff members can identify which items of clothing belongs to each Resident, and to prevent losses. If you would like assistance with this, please do speak to a member of staff at the home.
We endeavour to ensure each Resident’s clothing is washed and returned to them in a timely manner and we apologise again that on this occasion this has not happened.

Thank you again for your feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Good welcome. Home appears to be clean and tidy occasional smell! Staff, friendly and attentive. Security updated. Pleased to have lidded bin for soiled pads etc. Hand wash now available. Nurse call alarm pad available. Concerns from client regarding "laundry" not all articles re-hemmed! Meals too much the same, suggest, pasta, dumping's and veggie meals. Smaller portions please. Staff on hand to discuss concerns good.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   3.5 out of 5

HC-One & Meridian, Careline Team at Fir Trees responded to this review on 29 Feb 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

You have highlighted a concern around clothing, and we apologise for any upset or distress this caused.

We recommend all items of clothing are named – with labels, name tapes, or similar – so that staff members can identify which items of clothing belongs to each Resident, and to prevent losses. If you would like assistance with this or anything similar, please do speak to a member of staff at the home.

You have also highlighted concerns about the food on offer at the home, and apologise if we have fallen short of the high standards we aspire to.

Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.

Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Always a warm and friendly atmosphere. The staff are always willing to help, even when busy. Not only do they look after the residents they look after families too, by easing any worries or confusion that occur at a time when having to face distress and upheaval is at its highest. Thank you Fir Trees for making the transition as painless as possible. Mum seems a lot more relaxed and cared for now.

How likely would you be to recommend Fir Trees? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

January 2018

Team receive Kindness in Care Award

Recipient: Fir Trees

Date: Friday 05 Jan 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Nicole

Nicole Gunning

Job Title: Home Manager

Description:

Introducing Nicole Gunning
Home Manager at Fir Trees, Dukinfield

What does ‘kindness’ mean to you?

“I believe that kind care involves treating people as you would want to be treated, to ensure they lead fulfilled lives.”

Nicole has gained over ten years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Yew Trees previously for a number of years, Nicole closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Fir Trees.

When asked what she enjoys most about her role, Nicole remarked: “I love leading a team and working together to make sure that our Residents receive the best possible care.”

Away from work, Nicole enjoys spending quality time with her son.

If you would like to find out more information about Fir Trees, Nicole has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fir Trees