These prices are only a guideline, please contact Fir Trees to find out the exact price for your requirements.
Fir Trees has a Review Score of 9.7 (9.720) out of 10, based on 11 reviews in the last 2 years. Over all time Fir Trees has 64 reviews.
Review from Barry W (Son of Resident) published on 30 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M H (Son of Resident) published on 21 April 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Meridian, Careline Team at Fir Trees
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
You have highlighted a concern around laundry, and we apologise for any upset or distress this caused.
We recommend all items of clothing are named – with labels, name tapes, or similar – so that staff members can identify which items of clothing belongs to each Resident, and to prevent losses. If you would like assistance with this, please do speak to a member of staff at the home.
We endeavour to ensure each Resident’s clothing is washed and returned to them in a timely manner and we apologise again that on this occasion this has not happened.
Thank you again for your feedback about the home. We value all feedback and ensure it is recorded and acted upon.
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Value for Money
Review from J S (Son of Resident) published on 3 March 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from HC-One & Meridian, Careline Team at Fir Trees
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted a concern around clothing, and we apologise for any upset or distress this caused.
We recommend all items of clothing are named – with labels, name tapes, or similar – so that staff members can identify which items of clothing belongs to each Resident, and to prevent losses. If you would like assistance with this or anything similar, please do speak to a member of staff at the home.
You have also highlighted concerns about the food on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Les (Son of Resident) published on 13 January 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.720) out of 10 for Fir Trees is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.720 for Fir Trees is calculated as follows: ( (92 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 125 Ratings = 4.72
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fir Trees is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Nov 2023
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Job Title: Home Manager
Introducing Nicole Gunning
Home Manager at Fir Trees, Dukinfield
What does ‘kindness’ mean to you?
“I believe that kind care involves treating people as you would want to be treated, to ensure they lead fulfilled lives.”
Nicole has gained over ten years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at Yew Trees previously for a number of years, Nicole closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Fir Trees.
When asked what she enjoys most about her role, Nicole remarked: “I love leading a team and working together to make sure that our Residents receive the best possible care.”
Away from work, Nicole enjoys spending quality time with her son.
If you would like to find out more information about Fir Trees, Nicole has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fir Trees to verify any information. View our terms and conditions. Fir Trees has an Enhanced Service - more info.
