Submit a Review for Birch Abbey
55 Alexandra Road, Southport, PR9 9HD
View full details of Birch AbbeyLatest Reviews for Birch Abbey
23 March 2026
I have found the home comfortable, welcoming, happy staff, very caring, not just for the residnet for the partner visitors also. Hugh seems very happy and content he has been in Birch Abbey for one year. I am very grateful for the care he has had and more than happy to recommend Birch Abbey.
02 March 2026
The new programme of activities has really improved the day to day experience. As I get to know the staff I am constantly impressed by their care & attitude to residents, this is all staff - domestic/catering as well as the staff directly involved in care. My husband is happy and encouraged to help
with various tasks which, in turn, makes him feel he has a role.
24 February 2026
Thank you to all the care team at Birch Abbey. You are unfailingly cheerful, everyone knows the names of the residents and have a ward or two as they go about their duties. Mum can be a little quiet at times, doesn't always join in, but enjoys the activities from the side lines. There was a lovely
singer in the other week, Mum was actually mouthing the words of the songs - lovely! Your care getting her up and dressed every day shows - she is always dressed in co-ordinating colours, as she likes - Thanks. xx
18 February 2026
This care home has undergone a big transformation in the last 18 months and is still a work in progress. However, the enormous efforts made are very visible. They have had a productive recruitment drive and they have improved their acivities program. The staff are happy and there is a lovely
atmosphere all round.The manager is approachable and happy to help. The carers are kind, compassionate and attentive. The chef and kitchen staff are always happy to help with dietary requirements. The laundry staff are great and clothing turnaround is quick. All the rooms are ensuite and they are kept clean and tidy by housekeeping. Its a good place to have a loved one cared for.
13 January 2026
I genuinely cannot speak highly enough of the staff at Birch Abbey. We recently lost my mum after years of care here. They have gone above and beyond ever day of her stay. They bought any equipment her care required, but more importantly these people genuinely care about the residents welfare.
Despite living a few hours away, I never once worried about her care. They loved her and cared for her. For that, I will be eternally grateful and say my heartfelt thanks.
30 December 2025
The care staff here are brilliant, considering there are not enough carers for the home. you need more staff.
The home is lovely, and the care is great. Dad is happy and settled, he is clean and well looked after. Although most staff are agency and therefore don't know my dad well, and his needs.
The permanent staff and care managers know dad and it helps us as a family knowing this. More permanent staff, please.
22 December 2025
First time visited home. Initial impression is excellent. Very clean & homely. Appears to be lots of activities available per boards. Lots of staff about and saw them interacting positively with other residents & visitors.
22 December 2025
This is only the first time I have visited. First impressions are really good. Staff are friendly, the rooms are good size and clean. The whole of building look well kept. I love the fact that it is very personalised and there are lots of activities in day care. The outside grounds are well kept.
Overall excellent.
24 October 2025
On visiting our friend we found her to be sound asleep and we were unable to waken her. Being concerned we called for a nurse and were told they were on a break. We waited for another 20 minutes and being unable to waken our friend we became concerned and called for a nurse to come immediately. The
senior assistant came took her blood pressure which was ok. We were very concerned that our friend was being prescribed 10mg of morphine daily which appeared to be making her drowsy a lot. She was not in pain. She appeared as if she had been overdosed. We have never seen her like this before. We requested an urgent review of her medication with a view to weaning her off morphine. When she entered the home a year ago she was perfectly compos mentos and independent and has since become very lethargic and miserable. We have seen a huge deterioration in her ability to function as a result of new medication and being deskilled.
20 January 2025
My husband has only been cared for at Birch Abbey for a few months, but in that time I have found the care he is receiving very good. He has high care needs that require constant monitoring and attention and they are being met. I visit each day and the staff are always pleasant and helpful. Meals
are good and there is always a choice of menu available. My husband has settled in well and is content.
13 January 2025
Birch Abbey is a good as it gets. Friendly management and staff, always ready to help. The home is always clean. Very nice gardens, could not fault the facilities and good layout of the building. I can not comment on value for money as I do not have the details.
02 December 2024
My husband was admitted to Birch Abbey last November for 4 weeks of respite. He ended up staying there for 12 months. He became ill and was admitted to hospital where we were told he was end of life. We managed to get him back to Birch Abbey where we wanted him to get the amazing care he needed.
I
can't thank each and every one of you for all the care my husband received. I was with him right till the end. Highly recommended.
20 August 2024
Big thank you to all caring staff and managers for understanding how hard it's been for us as a family to see so many changes in my mum over the past months and understanding the changes that have occurred, I can honestly say massive thank you for taking time to listen to us as family and help in
every way possible to make things easier on my mum for her safety and comfort. You have accommodated around her dietary needs and it's a great help to know that
The decoration in the home makes it feel homely and warm and lovely to walk into when we visit our relatives and loved ones. Big shout out to the domestic and laundry team as they are amazing not forgetting the kitchen staff as they are amazing as well.
It's a big help having someone one front of house as receptionist to help answer the door.
Best wishes
26 April 2024
Staff are wonderful but overworked. Management shows no interest. Leadership qualities lacking.
31 August 2023
I am happy with the care my wife is receiving.
02 May 2023
Just came to visit our cousin. First visit to this home and we were impressed. We were kindly welcomed. All staff were friendly and helpful. Nothing was too much trouble for them.
The room was spotlessly clean.
13 April 2023
My mother has been a resident for nearly two years and there has been massive improvements made with the latest manager. Times through the pandemic were tough for both the residents and staff who worked very hard, but understaffing was evident. However, these are now much better with an activities
coordinator in place and better staffing levels. The love from the staff for the residents and relatives shines through. Well done all and let's hope it carries on!
23 June 2022
Birch Abbey has been home to my partner for one and a half years. It has been a difficult time for him during the pandemic. He has been cared for by very caring staff. I have found sometimes there have not been many staff around, but this was due to Covid and many people off sick. Things have now
improved, and I have no doubt Birch Abbey is the right place for him, safe and run by a very reliable and friendly team.
16 June 2022
Resident is well looked after.
Staff caring.
16 June 2022
Once care staff know residents, I personally have witnessed a great relationship between my nan and Birch Abbey staff. They understand her needs, make her laugh and make her home an enjoyable place to be.
Be great to see more entertainment and more family events.
Latest Reviews for Birch Abbey
23 March 2026
I have found the home comfortable, welcoming, happy staff, very caring, not just for the residnet for the partner visitors also. Hugh seems very happy and content he has been in Birch Abbey for one year. I am very grateful for the care he has had and more than happy to recommend Birch Abbey.
02 March 2026
The new programme of activities has really improved the day to day experience. As I get to know the staff I am constantly impressed by their care & attitude to residents, this is all staff - domestic/catering as well as the staff directly involved in care. My husband is happy and encouraged to help
with various tasks which, in turn, makes him feel he has a role.
24 February 2026
Thank you to all the care team at Birch Abbey. You are unfailingly cheerful, everyone knows the names of the residents and have a ward or two as they go about their duties. Mum can be a little quiet at times, doesn't always join in, but enjoys the activities from the side lines. There was a lovely
singer in the other week, Mum was actually mouthing the words of the songs - lovely! Your care getting her up and dressed every day shows - she is always dressed in co-ordinating colours, as she likes - Thanks. xx
18 February 2026
This care home has undergone a big transformation in the last 18 months and is still a work in progress. However, the enormous efforts made are very visible. They have had a productive recruitment drive and they have improved their acivities program. The staff are happy and there is a lovely
atmosphere all round.The manager is approachable and happy to help. The carers are kind, compassionate and attentive. The chef and kitchen staff are always happy to help with dietary requirements. The laundry staff are great and clothing turnaround is quick. All the rooms are ensuite and they are kept clean and tidy by housekeeping. Its a good place to have a loved one cared for.
13 January 2026
I genuinely cannot speak highly enough of the staff at Birch Abbey. We recently lost my mum after years of care here. They have gone above and beyond ever day of her stay. They bought any equipment her care required, but more importantly these people genuinely care about the residents welfare.
Despite living a few hours away, I never once worried about her care. They loved her and cared for her. For that, I will be eternally grateful and say my heartfelt thanks.
30 December 2025
The care staff here are brilliant, considering there are not enough carers for the home. you need more staff.
The home is lovely, and the care is great. Dad is happy and settled, he is clean and well looked after. Although most staff are agency and therefore don't know my dad well, and his needs.
The permanent staff and care managers know dad and it helps us as a family knowing this. More permanent staff, please.
22 December 2025
First time visited home. Initial impression is excellent. Very clean & homely. Appears to be lots of activities available per boards. Lots of staff about and saw them interacting positively with other residents & visitors.
22 December 2025
This is only the first time I have visited. First impressions are really good. Staff are friendly, the rooms are good size and clean. The whole of building look well kept. I love the fact that it is very personalised and there are lots of activities in day care. The outside grounds are well kept.
Overall excellent.
24 October 2025
On visiting our friend we found her to be sound asleep and we were unable to waken her. Being concerned we called for a nurse and were told they were on a break. We waited for another 20 minutes and being unable to waken our friend we became concerned and called for a nurse to come immediately. The
senior assistant came took her blood pressure which was ok. We were very concerned that our friend was being prescribed 10mg of morphine daily which appeared to be making her drowsy a lot. She was not in pain. She appeared as if she had been overdosed. We have never seen her like this before. We requested an urgent review of her medication with a view to weaning her off morphine. When she entered the home a year ago she was perfectly compos mentos and independent and has since become very lethargic and miserable. We have seen a huge deterioration in her ability to function as a result of new medication and being deskilled.
20 January 2025
My husband has only been cared for at Birch Abbey for a few months, but in that time I have found the care he is receiving very good. He has high care needs that require constant monitoring and attention and they are being met. I visit each day and the staff are always pleasant and helpful. Meals
are good and there is always a choice of menu available. My husband has settled in well and is content.
13 January 2025
Birch Abbey is a good as it gets. Friendly management and staff, always ready to help. The home is always clean. Very nice gardens, could not fault the facilities and good layout of the building. I can not comment on value for money as I do not have the details.
02 December 2024
My husband was admitted to Birch Abbey last November for 4 weeks of respite. He ended up staying there for 12 months. He became ill and was admitted to hospital where we were told he was end of life. We managed to get him back to Birch Abbey where we wanted him to get the amazing care he needed.
I
can't thank each and every one of you for all the care my husband received. I was with him right till the end. Highly recommended.
20 August 2024
Big thank you to all caring staff and managers for understanding how hard it's been for us as a family to see so many changes in my mum over the past months and understanding the changes that have occurred, I can honestly say massive thank you for taking time to listen to us as family and help in
every way possible to make things easier on my mum for her safety and comfort. You have accommodated around her dietary needs and it's a great help to know that
The decoration in the home makes it feel homely and warm and lovely to walk into when we visit our relatives and loved ones. Big shout out to the domestic and laundry team as they are amazing not forgetting the kitchen staff as they are amazing as well.
It's a big help having someone one front of house as receptionist to help answer the door.
Best wishes
26 April 2024
Staff are wonderful but overworked. Management shows no interest. Leadership qualities lacking.
31 August 2023
I am happy with the care my wife is receiving.
02 May 2023
Just came to visit our cousin. First visit to this home and we were impressed. We were kindly welcomed. All staff were friendly and helpful. Nothing was too much trouble for them.
The room was spotlessly clean.
13 April 2023
My mother has been a resident for nearly two years and there has been massive improvements made with the latest manager. Times through the pandemic were tough for both the residents and staff who worked very hard, but understaffing was evident. However, these are now much better with an activities
coordinator in place and better staffing levels. The love from the staff for the residents and relatives shines through. Well done all and let's hope it carries on!
23 June 2022
Birch Abbey has been home to my partner for one and a half years. It has been a difficult time for him during the pandemic. He has been cared for by very caring staff. I have found sometimes there have not been many staff around, but this was due to Covid and many people off sick. Things have now
improved, and I have no doubt Birch Abbey is the right place for him, safe and run by a very reliable and friendly team.
16 June 2022
Resident is well looked after.
Staff caring.
16 June 2022
Once care staff know residents, I personally have witnessed a great relationship between my nan and Birch Abbey staff. They understand her needs, make her laugh and make her home an enjoyable place to be.
Be great to see more entertainment and more family events.