Staff are caring, patient, kind, they tick all the boxes!S C(Daughter of Resident/Service User)
I am extremely happy with the care my mother receives at Birch AbbeyRita J(Daughter of Resident/Service User)
Staff are caring, patient, kind, they tick all the boxes!S C(Daughter of Resident/Service User)
I am extremely happy with the care my mother receives at Birch AbbeyRita J(Daughter of Resident/Service User)
Birch Abbey is a warm and inviting care home that is part of the Dovehaven family, providing exceptional care in a comfortable and nurturing environment.
Situated in the seaside town of Southport, Birch Abbey offers a range of tailored care services, including residential, dementia, and respite care. The dedicated team ensures that every resident feels valued, supported, and part of the Dovehaven community.
The home features spacious and beautifully designed living areas,...
Birch Abbey is a warm and inviting care home that is part of the Dovehaven family, providing exceptional care in a comfortable and nurturing environment.
Situated in the seaside town of Southport, Birch Abbey offers a range of tailored care services, including residential, dementia, and respite care. The dedicated team ensures that every resident feels valued, supported, and part of the Dovehaven community.
The home features spacious and beautifully designed living areas, comfortable bedrooms, and outdoor spaces where residents can relax, socialise, and enjoy their surroundings. With a variety of engaging activities and freshly prepared meals, Birch Abbey ensures that each day is filled with purpose and enjoyment.
Recognising the importance of family and community, Birch Abbey encourages families to be actively involved in their loved ones’ care and to enjoy regular visits, fostering a true sense of belonging.
Birch Abbey is a special place to call home. To learn more or to arrange a visit, contact the team today.
Contact Birch Abbey to confirm what's included and get a personalised quote:
Please note that fees are starting from prices. The team at Birch Abbey will be happy to provide full guidance on individual care needs, room choice, and funding options, ensuring families receive clear and tailored information to support their decision-making.
The price(s) shown are provided by the care home. Contact Birch Abbey for full pricing details and T&Cs.
Birch Abbey has a Review Score of 9.6 (9.619) out of 10, based on 28 reviews in the last 2 years.
Over all time Birch Abbey has 53 reviews.
My mother was a resident at Birch Abbey for 6 years, during which time she received wonderful care from many carers. Towards the end of her life when she needed more care and support, everything was put in place to meet her needs, the staff especially on the ground floor, went above and beyond what...
My mother was a resident at Birch Abbey for 6 years, during which time she received wonderful care from many carers. Towards the end of her life when she needed more care and support, everything was put in place to meet her needs, the staff especially on the ground floor, went above and beyond what anyone could expect from carers. Truly exceptional. The new management now in place has made a big difference, long may it continue.
Thank you so much for your lovely words. It means a great deal to hear how well your mum was cared for during her six years at Birch Abbey, especially towards the end when she needed extra support. We're so pleased our team could make a real difference, and we'll be sure to share your kind words with them. Thank you too for recognising the positive changes at Birch Abbey - it really means a lot!
Dad has only been in Birch Abbey a few weeks and has struggled settling in. Staff have been caring and supportive with him and ourselves reassuring us that it can take time to settle. All staff are caring and friendly and always have time to discuss any concerns or worries we have had. Also...
Dad has only been in Birch Abbey a few weeks and has struggled settling in. Staff have been caring and supportive with him and ourselves reassuring us that it can take time to settle. All staff are caring and friendly and always have time to discuss any concerns or worries we have had. Also proactive in getting dad seen by a doctor when he became unwell. Rachel the manager has been very supportive with us. She takes time to check we are all ok, offering us support and guidance when needed through this very difficult time as a family.
Thank you for your lovely review. It's great to hear that the team at Birch Abbey are caring and supportive of your dad and family. Your kind words have been passed on to the team.
Facilities would have been better if there were chairs for visitors. Instead the staff very kindly had to drag two armchairs into the room.
Facilities would have been better if there were chairs for visitors. Instead the staff very kindly had to drag two armchairs into the room.
Thank you for your feedback. We're sorry there weren't chairs readily available in the room, but we're glad the team were able to help and bring some through for your visit. We'll take your feedback on board as we look at how we can make visits as comfortable as possible.
Had to ask for chairs for visitors, the staff very kindly brought two armchairs from the lounge. The lady we were visiting was very sleepy, which is unusual!
Had to ask for chairs for visitors, the staff very kindly brought two armchairs from the lounge. The lady we were visiting was very sleepy, which is unusual!
Thank you for taking the time to share your feedback. We're glad the team were able to help and bring some chairs through for your visit. We hope your loved one was feeling more herself soon - we really appreciate you letting us know
My sister, brother and family are very happy with Mum's care.
My sister, brother and family are very happy with Mum's care.
Thank you so much for your lovely review. It's wonderful to hear that Mum is so well cared for and that you and your family feel happy and reassured with her care. We'll make sure the Birch Abbey team see your kind words - they'll mean a lot to them!
Nice view over garden from bedroom. Resident seems content and happy in her environment.
Nice view over garden from bedroom. Resident seems content and happy in her environment.
Thank you for taking the time to share your feedback. We're so pleased you received such a warm welcome and felt reassured by the safety and security measures in place. It's lovely to hear that you found the home spacious and that your loved one is happy and settled in her surroundings.
The person I visit is always well cared for, well dressed & clean. She appears to enjoy her food and the activities she takes part in. The staff are friendly to me and very caring and gentle with my friend.
The person I visit is always well cared for, well dressed & clean. She appears to enjoy her food and the activities she takes part in. The staff are friendly to me and very caring and gentle with my friend.
Thank you for your lovely feedback. It's wonderful to hear that your friend is so well cared for and enjoying her time with us. We'll be sure to share your kind words with the team.
Calm environment and efficient staff.
Calm environment and efficient staff.
Thank you for your review, its really appreciated.
Pleasure to visit
Pleasure to visit
Thank you for your kind words, its really appreaicted.
Today came to home's summer fayre. Again impressed by involvement of staff with residents & visitors. Lots of fun going on with summer fayre but at same time staff very quick and available to deal...
Today came to home's summer fayre. Again impressed by involvement of staff with residents & visitors. Lots of fun going on with summer fayre but at same time staff very quick and available to deal with my relatives specific care need. Thank you
Thank you for your lovely review, its great to hear that you are impressed with the staff and activities at Birch Abbey.
Only critisism would be trying to get in or out when visiting. Would be helpful if relatives could have combination codes for access.
Only critisism would be trying to get in or out when visiting. Would be helpful if relatives could have combination codes for access.
Thank you so much for your lovely feedback, it's really appreciated.
I can't thank the staff enough for the care they give my dad. He is truely happy here and we are so happy that he is safe and cared for in such an excellent manner. Carolyn gives my dad such good care and I feel that this needs special recognition.
I can't thank the staff enough for the care they give my dad. He is truely happy here and we are so happy that he is safe and cared for in such an excellent manner. Carolyn gives my dad such good care and I feel that this needs special recognition.
What a lovely thing to hear about your dad's experience. Knowing he feels happy and settled, while your family feels reassured that he is in safe hands, is incredibly important to us. And thank you for taking the time to recognise Carolyn specifically, we will make sure your kind words reach her.
Lots of 'enrichment' activities.
Lots of 'enrichment' activities.
Knowing your mum has settled so happily is the best feedback we could receive. It's clear that the little things, a welcoming environment, time outdoors and meaningful activities, are making a real difference to her days. Thank you for recognising the care and effort our team puts in!
The communal facilities are good and are always cleaned to a high standard and there are plenty of activities put on for the residents to get...
The garden is also kept really nicely and it is an enjoyable place to spend time with my dad.
It's lovely to hear that Birch Abbey has become such an enjoyable place for both you and your dad. From the activities and beautifully kept garden to having a team you can easily talk to, it sounds like you've found a real sense of comfort and community. Thank you for taking the time to tell us about your experience.
My husband has settled down quite well and seems to be more interested in his surroundings since his medication has been reduced. The care he has been given is good and the staff seem very attentive towards his needs
My husband has settled down quite well and seems to be more interested in his surroundings since his medication has been reduced. The care he has been given is good and the staff seem very attentive towards his needs
Thank you for sharing your feedback. We're so pleased to hear that your husband has settled in well and is becoming more engaged with his surroundings. It's lovely to know that you feel he is receiving attentive and person-centred care.
The care is brilliant. My dad has a catheter and it needs monitoring. He looks healthy and clean and has even put on weight from all the regular meals. The actual home probably needs a bit of an update, but the care is exceptional. My dad has been in nicer looking homes but the care has been...
The care is brilliant. My dad has a catheter and it needs monitoring. He looks healthy and clean and has even put on weight from all the regular meals. The actual home probably needs a bit of an update, but the care is exceptional. My dad has been in nicer looking homes but the care has been lacking. Thank you so much for looking after him with patience and as a part of a family.
It's wonderful to hear that your dad is doing so well and that you've seen such a positive difference in his health and wellbeing since coming to us. Knowing that his care feels personal, patient and consistent means a great deal. Thank you too for your honest feedback about the home itself - we really value hearing what matters most to families. We'll pass your lovely words on to the team
I cannot speak too highly of Birch Abbey. Mum was treated with respect and dignity at all times. From the minute Mum arrived I saw the genuine & caring interest from all staff, and everyone was committed to providing excellent and appropriate care, tailored to Mums health needs, personality and...
I cannot speak too highly of Birch Abbey. Mum was treated with respect and dignity at all times. From the minute Mum arrived I saw the genuine & caring interest from all staff, and everyone was committed to providing excellent and appropriate care, tailored to Mums health needs, personality and interests. Mum was only a resident for a few weeks and I was assured & confident in the wonderful care provided to the end. A wonderful team without exception
Thank you for your kind words. We are delighted to hear that our team provided respectful person-centred care throughout your loved one's stay. Your kind words will be shared with the Birch Abbey team.
Nothing is ever too much for the staff and management at this home. Absolutely exceptional care provided, beautiful smiling staff and residents. Such a warm welcome on each visit. I am so glad I chose Birch Abbey, it is truly a home away from home!
Nothing is ever too much for the staff and management at this home. Absolutely exceptional care provided, beautiful smiling staff and residents. Such a warm welcome on each visit. I am so glad I chose Birch Abbey, it is truly a home away from home!
Thank you for taking the time to write this review. Its great to hear positive feedback regarding the staff and management. I am please that your loved one is settled and you are enjoying your visiting experience. I have passed your positive comments onto Rachel and her staff team Thank you once again.
I have found the home comfortable, welcoming, happy staff, very caring, not just for the residnet for the partner visitors also. Hugh seems very happy and content he has been in Birch Abbey for one year. I am very grateful for the care he has had and more than happy to recommend Birch Abbey.
I have found the home comfortable, welcoming, happy staff, very caring, not just for the residnet for the partner visitors also. Hugh seems very happy and content he has been in Birch Abbey for one year. I am very grateful for the care he has had and more than happy to recommend Birch Abbey.
Thank you so much for your kind words and five star review. It's great to hear that your partner is happy and content at Birch Abbey.
The new programme of activities has really improved the day to day experience. As I get to know the staff I am constantly impressed by their care & attitude to residents, this is all staff - domestic/catering as well as the staff directly involved in care. My husband is happy and encouraged to help...
The new programme of activities has really improved the day to day experience. As I get to know the staff I am constantly impressed by their care & attitude to residents, this is all staff - domestic/catering as well as the staff directly involved in care. My husband is happy and encouraged to help with various tasks which, in turn, makes him feel he has a role.
Thank you for your kind words, its really appreciated. Its great to hear that your husband is happy and engaged with the activities at Birch Abbey.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
There are no news items for Birch Abbey.
There are no upcoming events for Birch Abbey.
There are no accreditations posted yet for Birch Abbey.
Rachel Smalley leads the team at Birch Abbey, ensuring our commitment to providing the very best dementia care Southport has to offer. For Rachel and...
Rachel Smalley leads the team at Birch Abbey, ensuring our commitment to providing the very best dementia care Southport has to offer. For Rachel and the team, the health, well-being, and happiness of our residents is always the number one priority.
"What makes Birch Abbey special is our genuine understanding of dementia and how we can create an environment where people feel safe, valued, and truly at home. Every person has their own story, and it's our privilege to honour that whilst providing the expert care they need."
Rachel ensures that our purpose-built design and person-centred approach work together to create the best possible life for every resident.
The care home lists weekly fees per person from £1,200 for residential dementia care (respite from £1,200), from £1,200 for nursing care (respite from £1,200) and from £1,200 for nursing dementia care (respite from £1,200). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
There are 60 Single Rooms.
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birch Abbey to verify any information. View our terms and conditions. Birch Abbey has an Enhanced Service -what an Enhanced Service includes.