Submit a Review for Dalemain House
19 Westcliffe Road, Southport, PR8 2BL
View full details of Dalemain HouseLatest Reviews for Dalemain House
24 February 2026
As a granddaughter, it gives me enormous peace of mind knowing my grandmother is in such safe, caring hands. From the very first day, the staff have treated her with genuine kindness, patience, and dignity, and that means the world to our family.
The carers go above and beyond to make residents
feel comfortable, valued, and truly at home. They take the time to get to know each individual, not just their care needs but who they are as people. My grandmother is always well cared for, clean, comfortable, and supported, and it's clear she feels respected and listened to.
14 February 2026
Once upon a time, we needed a place for our Mum after she'd had rehab for a fall. It was clear she wasn't safe to live in her own place, but we were worried that she'd end up either in somewhere that was all glossy but cold......or somewhere that residents were basically left to sit around in a
large room and sleep.
We were recommended Dalemain by a nurse...... we were told she would trust her own mum there.
And she was right.
It may not be glossy, not shiny, not applauded as 'excellent' by the regulators (what DO they count as 'quality' anyway?) What it is, is loving, homely, safe and stimulating for the residents who want to get involved. It's where I would want to go.
The staff treated my mum as part of the Dalemain family all the way to the end. We will never forget the genuine compassion and love they had for her.
12 February 2026
From the minute we walked through the door we loved it.
No smell of urine, just the lunch cooking and it smelt good.
The staff welcomed us warmly, introducing themselves calmly.The residents all appeared calm and well groomed.
The building itself is stunning and has retained a lot of it's
original features.
My husbands room is plenty for his needs and from our first visit, to actually moving in, they had made little changes to make it more homely for my husband.
He has settled really well and i can now relax knowing he is warm, safe and well cared for.
12 February 2026
My mother lived at Dalemain House for 3 and a half years. She was always very happy there and frequently said that moving in there was one of the best things she ever did. At first, she didn't need much care, but for the last year of her life, as her dementia worsened, she needed help with
everything. Towards the end, her behaviour could be challenging, but she was always treated with respect and kindness. My niece and nephews were there 24/7 at Dalemain in the last few days of her life, and they commented on the genuine affection that the staff had for her. As a relative, I never had any major concerns during her time there, but any minor issues were always dealt with promptly. I would recommend Dalemain to anyone looking for a down to earth care home with genuinely caring staff.
20 September 2019
My father has been a resident in the home for six years, throughout this time he has received, constant care and attention, all with kindness and affection. If he hadn’t been living here I don’t think he would be with us at ninety-four years of age.
20 September 2019
My father has been in Dalemain House for approximately 6 months and we both would be happy to recommend as an assisted living facility.
I rate the care for my dad, and the way his issues were communicated to me as excellent.
20 September 2019
I highly recommend Dalemain House. Since my ex-husband was accepted there I have seen only kindness, patience and resident-centred practice. There is a friendly atmosphere with staff really engaging with residents to bring the best out of them according to their abilities. Communication is very good
and the management is very honest in their dealings about any problems.
The home is clean and bright and very comfortable and the food is excellent. I have every confidence in them to do the right thing for my ex-husband which gives me great peace of mind as I know he is well looked after and safe.
20 September 2019
We feel very fortunate to have selected Dalemain House for my Aunt. The staff are very nice and the home is clean and welcoming. My Aunt is looked after extremely well and treated with respect and dignity.
20 September 2019
As a relative of a resident at Dalemain House, I wouldn't have any issues recommending them to anyone.
Latest Reviews for Dalemain House
24 February 2026
As a granddaughter, it gives me enormous peace of mind knowing my grandmother is in such safe, caring hands. From the very first day, the staff have treated her with genuine kindness, patience, and dignity, and that means the world to our family.
The carers go above and beyond to make residents
feel comfortable, valued, and truly at home. They take the time to get to know each individual, not just their care needs but who they are as people. My grandmother is always well cared for, clean, comfortable, and supported, and it's clear she feels respected and listened to.
14 February 2026
Once upon a time, we needed a place for our Mum after she'd had rehab for a fall. It was clear she wasn't safe to live in her own place, but we were worried that she'd end up either in somewhere that was all glossy but cold......or somewhere that residents were basically left to sit around in a
large room and sleep.
We were recommended Dalemain by a nurse...... we were told she would trust her own mum there.
And she was right.
It may not be glossy, not shiny, not applauded as 'excellent' by the regulators (what DO they count as 'quality' anyway?) What it is, is loving, homely, safe and stimulating for the residents who want to get involved. It's where I would want to go.
The staff treated my mum as part of the Dalemain family all the way to the end. We will never forget the genuine compassion and love they had for her.
12 February 2026
From the minute we walked through the door we loved it.
No smell of urine, just the lunch cooking and it smelt good.
The staff welcomed us warmly, introducing themselves calmly.The residents all appeared calm and well groomed.
The building itself is stunning and has retained a lot of it's
original features.
My husbands room is plenty for his needs and from our first visit, to actually moving in, they had made little changes to make it more homely for my husband.
He has settled really well and i can now relax knowing he is warm, safe and well cared for.
12 February 2026
My mother lived at Dalemain House for 3 and a half years. She was always very happy there and frequently said that moving in there was one of the best things she ever did. At first, she didn't need much care, but for the last year of her life, as her dementia worsened, she needed help with
everything. Towards the end, her behaviour could be challenging, but she was always treated with respect and kindness. My niece and nephews were there 24/7 at Dalemain in the last few days of her life, and they commented on the genuine affection that the staff had for her. As a relative, I never had any major concerns during her time there, but any minor issues were always dealt with promptly. I would recommend Dalemain to anyone looking for a down to earth care home with genuinely caring staff.
20 September 2019
My father has been a resident in the home for six years, throughout this time he has received, constant care and attention, all with kindness and affection. If he hadn’t been living here I don’t think he would be with us at ninety-four years of age.
20 September 2019
My father has been in Dalemain House for approximately 6 months and we both would be happy to recommend as an assisted living facility.
I rate the care for my dad, and the way his issues were communicated to me as excellent.
20 September 2019
I highly recommend Dalemain House. Since my ex-husband was accepted there I have seen only kindness, patience and resident-centred practice. There is a friendly atmosphere with staff really engaging with residents to bring the best out of them according to their abilities. Communication is very good
and the management is very honest in their dealings about any problems.
The home is clean and bright and very comfortable and the food is excellent. I have every confidence in them to do the right thing for my ex-husband which gives me great peace of mind as I know he is well looked after and safe.
20 September 2019
We feel very fortunate to have selected Dalemain House for my Aunt. The staff are very nice and the home is clean and welcoming. My Aunt is looked after extremely well and treated with respect and dignity.
20 September 2019
As a relative of a resident at Dalemain House, I wouldn't have any issues recommending them to anyone.