Dalemain House

19 Westcliffe Road, Southport PR8 2BL
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9.3 14 Reviews
  • Dalemain House, Southport
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Care Provided by Dalemain House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £950
  • Self-Funded Residential Dementia Care: £850 – £950
  • RESPITE Self-Funded Residential Care: £850 – £950
  • RESPITE Self-Funded Residential Dementia Care: £850 – £950
The price(s) shown are provided by the care home. Contact Dalemain House for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Dalemain House Residential Home Ltd
  • Privately Owned

Person in Charge

  • Aldona Gusevaite (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (10)
  • Couples/Companion Rooms (7)

Visiting

  • All visitors welcome 24/7, just advise to avoid meal times such as lunch (12.30pm-1.30pm) and tea time (4.30pm-5.30pm).

Parking

  • Off road parking. Also parking is available on the road (no pay & display required).

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Dalemain House Reviews (14)

9.3

Dalemain House has a Review Score of 9.3 (9.329) out of 10, based on 9 reviews in the last 2 years.
Over all time Dalemain House has 14 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dalemain House
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Total of 14, showing 1-14
Review from Colette M (Daughter-in-law of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After caring for my father in law who has dementia at home for a year it was a very difficult decision to move him to a care home. When we visited for the first time we instantly got a feel for how caring and friendly the staff were and after almost 2 years we still feel the same. The staff are fantastic
and give him the care he needs and always keep us updated with any changes to his condition.
He is happy and settled there. He has built relationships with the staff, who have taken the time to get know him well.
The home is always clean and has a homely feel to it. We always feel welcome when we visit and leave knowing he is happy and comfortable.
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Review from K S (Daughter of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Dalemain House for 2 years & in that time, All the Staff have contributed in helping my Mum settle & be comfortable in her new surroundings. Her particular needs are accommodated & met with compassion & consideration
The care & understanding of All
the Staff has also been a great comfort to myself & my family.
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Review from Russ B (Son of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at the home clearly try to accommodate the needs of their residents. They're caring and conscientious in carrying out their duties. They're very open to requests from guests and the fact that the staff are no agency staff and are instead full time employees means they have a good team spirit
and they know their residents well.


Dalemain has a homely feel to it and when you visit you don't feel like you're in a facility but more like a shared house.


The building itself is a converted Victorian house, which has both good and not-so-good aspects. It's good in that it feels more familiar and less institutional, but it does lack some of the facilities and structure that a purpose built building would have. The staff cope well with the building though and we don't find any real issue with it as it is.


We feel comfortable with our relative being there and we're always made to feel very welcome when we visit.

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Review from Clare S (Daughter of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who has mixed dementia, moved into this care home two years ago during a very difficult time for us both. I could no longer manage her needs at home, and the transition was a huge shock. She was very unsettled at first, but the staff were incredibly patient, kind, and understanding, helping
her settle and feel welcome.


The home has a genuine warmth and feels just like that - a home. The staff know the residents so well and truly care about their happiness and wellbeing. Communication with families is excellent, and any concerns are dealt with quickly and professionally.


Watching dementia change my once clever, happy mum has been heartbreaking, and there have been times I've felt overwhelmed. The staff have not only cared for her with compassion and dignity but have also supported and reassured me.


I would highly recommend this home to anyone facing the difficult decision of placing a loved one into care. It is a wonderful place run by people who truly care.

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Review from nicola s (Daughter of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
my dad has live at Dalemain House for 4 years. It is a homely and friendly environment, where you can drop in at any time, My dad is bed bound and the level of care given to him is exceptional. The level of cleanliness is apparent as soon as you walk in as it always smells fresh and homely. It is rare
to find such a home as many I have visited are large cold and uninviting. Nothing i too much trouble and the management and staff will adapt as much as possible to accommodate my Dads needs and requests. They have a huge amount of patience with him.
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Review from K F (Granddaughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a granddaughter, it gives me enormous peace of mind knowing my grandmother is in such safe, caring hands. From the very first day, the staff have treated her with genuine kindness, patience, and dignity, and that means the world to our family.
The carers go above and beyond to make residents feel
comfortable, valued, and truly at home. They take the time to get to know each individual, not just their care needs but who they are as people. My grandmother is always well cared for, clean, comfortable, and supported, and it's clear she feels respected and listened to.
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Review from Dominic B (Son of Resident) published on 14 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Once upon a time, we needed a place for our Mum after she'd had rehab for a fall. It was clear she wasn't safe to live in her own place, but we were worried that she'd end up either in somewhere that was all glossy but cold......or somewhere that residents were basically left to sit around in a large
room and sleep.
We were recommended Dalemain by a nurse...... we were told she would trust her own mum there.
And she was right.
It may not be glossy, not shiny, not applauded as 'excellent' by the regulators (what DO they count as 'quality' anyway?) What it is, is loving, homely, safe and stimulating for the residents who want to get involved. It's where I would want to go.
The staff treated my mum as part of the Dalemain family all the way to the end. We will never forget the genuine compassion and love they had for her.
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Review from Clare W (Wife of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute we walked through the door we loved it.
No smell of urine, just the lunch cooking and it smelt good.
The staff welcomed us warmly, introducing themselves calmly.The residents all appeared calm and well groomed.
The building itself is stunning and has retained a lot of it's original
features.
My husbands room is plenty for his needs and from our first visit, to actually moving in, they had made little changes to make it more homely for my husband.
He has settled really well and i can now relax knowing he is warm, safe and well cared for.
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Review from Liz T (Daughter of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Dalemain House for 3 and a half years. She was always very happy there and frequently said that moving in there was one of the best things she ever did. At first, she didn't need much care, but for the last year of her life, as her dementia worsened, she needed help with everything.
Towards the end, her behaviour could be challenging, but she was always treated with respect and kindness. My niece and nephews were there 24/7 at Dalemain in the last few days of her life, and they commented on the genuine affection that the staff had for her. As a relative, I never had any major concerns during her time there, but any minor issues were always dealt with promptly. I would recommend Dalemain to anyone looking for a down to earth care home with genuinely caring staff.
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Review from Delma B (Daughter of Resident) published on 20 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident in the home for six years, throughout this time he has received, constant care and attention, all with kindness and affection. If he hadn’t been living here I don’t think he would be with us at ninety-four years of age.
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Review from Mark C (Son of Resident) published on 20 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Dalemain House for approximately 6 months and we both would be happy to recommend as an assisted living facility.
I rate the care for my dad, and the way his issues were communicated to me as excellent.
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Review from Lucher B (Wife of Resident) published on 20 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Dalemain House. Since my ex-husband was accepted there I have seen only kindness, patience and resident-centred practice. There is a friendly atmosphere with staff really engaging with residents to bring the best out of them according to their abilities. Communication is very good
and the management is very honest in their dealings about any problems.
The home is clean and bright and very comfortable and the food is excellent. I have every confidence in them to do the right thing for my ex-husband which gives me great peace of mind as I know he is well looked after and safe.
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Review from Roger H (Nephew of Resident) published on 20 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel very fortunate to have selected Dalemain House for my Aunt. The staff are very nice and the home is clean and welcoming. My Aunt is looked after extremely well and treated with respect and dignity.
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Review from Kevin H (Son of Resident) published on 20 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a relative of a resident at Dalemain House, I wouldn't have any issues recommending them to anyone.
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Current Review Score: 9.3 (9.329)

Overview of Review Score

The Review Score of 9.3 (9.329) out of 10 for Dalemain House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.629 for Dalemain House is calculated as follows: ( (72 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 105 Ratings = 4.629
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Dalemain House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Dalemain House

What types of Care is Dalemain House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dalemain House have?

There are 10 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Dalemain House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dalemain House to the centre of Southport?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dalemain House to verify any information. View our terms and conditions. Dalemain House has an Basic Service - more info.