Parklands Lodge, Southport, Merseyside
Parklands Lodge, Southport, Merseyside
Parklands Lodge, Southport, Merseyside

Parklands Lodge is a privately run nursing and residential care setting which provides a unique living environment for residents aged 65 and over.

Situated over four levels, the home is a safe and responsive community space where older people are supported and their personal needs mets.

Welcoming individuals and couples, Parklands Lodge provides both short and long-term care as well as rehabilitation and respite facilities to support people who have recent undergone a hospital stay or medical treatment.

Parklands Lodge provides spacious bedrooms with high-quality furnishings and a range of communal and accessible facilities. Each room has an en-suite wet room, fully adjustable profiling bed, nurse call system, flat screen TV and telephone and wireless internet connection with many rooms also offering rooms across Southport.

Family and friends of residents are always welcome to visit Parklands Lodge with prior arrangement and visitors can join residents for mealtimes or catch up over a cup of tea. Residents are also encouraged to keep in touch with their family members by phone or using the internet.

Parklands offers a range of external services including: visiting professionals such as GPs, opticians, hairdressers, chiropodists and physiotherapists.

Group: Athena Health Care Group

Person in charge: Benn Mott (Manager)

Local Authority / Social Services: Sefton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Challenging Behaviour • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Weekly Charges Guide: Personal Care Single £800 – £900 Nursing Care Single £850 – £950 (These prices are only a guideline, please contact Parklands Lodge to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Parklands Lodge offers a warm welcome to all relatives visiting loved ones, if advance notice is given, visitors are welcome to join loved ones in the spacious dining room for a meal, or enjoy a light bite in our tea rooms.
Parklands Lodge requests any visitors wanting to view the home contact them first to check availability and ensure a staff member is available to dedicate the time needed to provide an initial showround.

Parking:

There is off road parking at Parklands Lodge, there is also on street parking which is free of charge.

Latest Care Quality Commission* Report on Parklands Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Parklands Lodge has a Review Score of 9.9 (9.855)

The Review Score of 9.9 (maximum of 10) for Parklands Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Parklands Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 32 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.855 for Parklands Lodge is calculated as follows: ( (413 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 475 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Parklands Lodge is based on 32 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 32 Reviews ÷ 14 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    38
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Parklands Lodge?

  • Extremely LIKELY
    37
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Parklands Lodge

  • Daughter of Resident/Service User
    13
  • Niece of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • more

My father has been a resident at Parklands for over 4 months and since then, my family are finally starting to sleep better at night. The care he receives is second to none, the staff treat the residents like family, the food is excellent and the manager is a breath of fresh air! It's so hard to make the decision to have to put a family member in a nursing dementia home, but we now know he is in the best place for him and his needs.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was so pleased we were able to place my Dad in Parklands. He has dementia and the last few years have been very hard, as soon as I came into Parklands I knew it was the place to be. The staff are so caring, they are always around and helping, they will answer any questions etc, as a family, we are very happy with this home.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy and satisfied with every aspect of Parklands Lodge care home. We find the nursing staff very efficient and the carers very attentive and patient. All requirements are dealt with promptly and activities are arranged quite frequently. Catering is prompt and of high standard. All in all, a very happy and pleasant home.

How likely would you be to recommend Parklands Lodge? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have always found the staff very pleasant and very helpful in every way.

How likely would you be to recommend Parklands Lodge? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Parklands Lodge for 6 months. She settled in after a short period. She speaks very favourably about the staff, noting their kindness and standard of care. Her room and communal areas are clean and well furnished and the garden is large and well kept,

There are plenty of activities. Mum is less keen on the choice of food but is reluctant to ask for anything out of the ordinary.

How likely would you be to recommend Parklands Lodge? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Benn Mott, Home Manager at Parklands Lodge responded to this review on 04 Oct 2017:

Sorry to hear that the food is not enjoyed I shall ask the chef to have a conversation with her to see what would be preferable.

Amazingly good at all levels. The warmth or welcome throughout every visit, approx 5 out of 7 days all staff genuinely concerned re wellbeing of my husband, myself and daughter. Nothing is too much from the smallest request/need and is attended to as promptly as possible. Buzzers answered very very quickly. Activities galore if wanted! Wonderful, gives me great peace of mind. Thank you all.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly welcome. Friendly and calm atmosphere for my father-in-law who took little time to settle in.
Helpful staff who in my opinion care for all residents well-being.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has challenging behaviour due to dementia and needs EMI (Elderly Mentally Infirm) nursing care. All the staff and management deal with him in a caring and friendly manner in situations that can be difficult. We could not be looked after any better and I am confident that he is in good hands.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you to the Parklands Team for all they do....nothing is too much trouble and there is always someone on hand to provide relevant help and support. The rapport between the team and the residents is great and I am very much made to feel like 'one of the Parklands family' when visiting. The general approach is for everyone to join in and have as much fun as possible and I know Mum looks forward to the various activities that occur both 'on' and 'off site'. Well done everyone!

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely tea party afternoon organised for my auntie and uncle's birthdays on 10th and 11th July.
Beautiful cup cakes, decorations and balloons and music.
A family get-together but including the residents.
Thoroughly enjoyed by all.
Very caring, welcoming staff.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff all very welcoming and attentive.
When visiting for my aunt's birthday the events organiser had made a great effort to make it a very special occasion.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Good

Very bright and cheerful place.
A lively and happy atmosphere.
Looks very comfortable, clean and modern.

How likely would you be to recommend Parklands Lodge? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

A first visit to see Aunty and Uncle who moved in a few days ago.
Staff really had gone to a lot of effort to put on birthday afternoon tea with cakes, drinks and music.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Chosen after much searching.
A little gem, so lucky to have found you.
Nothing is a problem.
Lovely to see Aunt and Uncle so happy and settled.
Cleanliness and care second to none.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everywhere is clean and very welcoming.
Staff are very kind and helpful.
My friend is very well looked after, she is very happy there.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly, inclusive, clean, impressive altogether.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff: Good

Management: Excellent

Rooms: Good

A war, and caring environment. The staff are very friendly, happy and willing to do whatever it takes to ensure comfort and safety of the residents.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend was transferred to Parklands Lodge after being hospitalised after a fall. She was ill and had a chest infection and showed no indication to leave her bed. Since going to Parklands, I have been so impressed by the care and encouragement to attain more mobility. This has made a difference to her general outlook and interest in her surroundings. She is very content with her treatment.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good level of care, carried with dignity and patience towards my mum. Plenty of activities to keep her stimulated.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mother came into Parklands three months ago with dementia. The care that she has been given has been outstanding. The staff really care for her and show an interest in her beyond the dementia. As I sit with my mother and watch the staff interacting with the residents, I see how much they treat each one with such love and dignity - even in the difficult situations that dementia can present.

The friendliness and helpfulness of all the staff is apparent as soon as you enter the home, there is always a friendly greeting from everyone you meet. So thank you all!

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Parklands Lodge Care Home has proved to be an exceptional place to reside, removing all our concerns, worries and 'what ifs' when looking for a home for our two elderly relatives (husband/wife) to live.
The very kind caring staff excel in all aspects of nursing care exuberating a cheerful and positive approach adding to a very happy environment. Combined with a high level of cleanliness, peaceful and calming decor, daily activities organised for those residents who wish to participate and the varied choice of tasty prepared meals all create a truly stimulating and happy family atmosphere.
We recently suffered the very sad loss of one of our relatives at Parklands Lodge.
During the time spent keeping a bedside vigil, we couldn't thank and praise the staff enough for their compassion, dignity and dedication they portrayed.
They offered continued support, warmth, respite, love and understanding sustaining our energy levels with numerous meals and hot drinks.
Parklands Lodge is a very special and highly recommended care home.
With thanks to the manager and all staff for their continuous care.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kind and caring staff, from manager to carer. Always have my mums best interests in mind.
Amazing mix of humour, patience and sensitive care, combined with a keenness to know and better understand their residents.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Absolutely wonderful.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident at Parklands Lodge, on 3 occasions between October 2016 and January 2017 he has come for respite care. He has advanced Alzheimer's disease and the care he has been given has been absolutely FIRST CLASS. His physical and psychological needs are always considered 100%. He is allowed to be an individual and his individual needs are always met. The staff and management are approachable and supportive and always go out of their way to help. As a trained nurse myself, I would have no hesitation in recommending Parklands Lodge. The other residents seem happy too.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been very well looked after, he really loves his time here. The staff are very nice and caring. Parklands Lodge is clean, bright and friendly. A very cheerful, happy and welcoming place.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been looked after wonderfully at Parklands Lodge. The staff have really made him feel at home and he has settled in really well. Dad is 97 years old and had a number of falls and lost his confidence. The staff and physio have really worked hard to get him back on his feet again and build his confidence! We are so glad we chose Parklands Lodge!

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

First class all round. If you want peace of mind for wonderful care for a loved one, this is the place, look no further.
The staff are, without exception, excellent. The atmosphere is friendly and homely, you really could not ask for more.
10/10

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Parklands Lodge has a wonderfully warm and welcoming atmosphere. All the staff are caring and friendly. The food is excellent and there are many activities for the residents. Mum and Dad, with their very different needs, are safe and well looked after which is a relief to me after our experience with three other care homes in the vicinity.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My friend has really come back to strength since moving here.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

We chose Parklands for our 99-year-old mother as it was a modern establishment, clean, light and airy, with well turned out and ample carers to look after her. The management and staff take great care to ensure the residents are well looked after and made to feel at home as much as possible.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The manager and his team have been very supportive and helpful during what has been a very difficult time for me. I cannot thank them enough. I would have no hesitation in recommending Parklands.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was admitted to Parklands and on every visit, the staff are welcoming and alway happy to discuss any progress and information I require. The home provides excellent care and good communication between staff as they all know the history of the day. I was very impressed by employing staff that exclusively provide in-house activities on a daily basis and also try to build a portfolio on each resident to enhance their interest. I am confident in all aspects.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

She has only been in for a few days, but the attention to care is excellent.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

What a gorgeous home, a loving caring environment, with genuinely caring staff who are always there to attend our friends every need. Nothing is too much trouble at any time. Giving support and encouragement, and having the patience to sit and talk at any time. A lovely modern home, which is a spacious, airy and very user-friendly. Extremely clean and hygienic atmosphere. Residents encouraged to socialise and enjoy the facilities that Parklands provides. I would certainly recommend this fantastic home for any need that is required.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the very moment my Aunt arrived at Parklands Lodge to the present time, the care has been 110%! From all the staff, it really is a superb place and I wouldn't hesitate to recommend it to anyone needing its services!

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Parklands Lodge is a smart and well-presented facility, but what is offered goes much deeper than that. I noticed just how much time and thought the staff spent caring, not only for my brother but also ourselves - his family and many friends. Nothing was too much trouble and it came across they were doing what they did because they wanted to rather than having to. The Manager and this team provided my brother with every possible comfort during his last few days before quietly passing away.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a pleasure to visit my Mother here. The home has good modern facilities and spacious communal areas. The family kitchen is useful to prepare drinks and snacks. I wanted a nursing home with EMI expertise. The senior staff are very knowledgeable and always available to advise and reassure. Staff are well trained, patient and kind to residents. The food is all home-made, well presented and delicious. The chef goes out of his way to provide meals that my mother has asked for. There is always a bright, happy and positive atmosphere. It is such a relief to have found this lovely place.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were very impressed the first time we went to make enquiries. We were warmly welcomed by the manager who showed us around and introduced us to the other members of staff. On booking a 2-night stay for my husband, who has Parkinson's Disease and dementia, this respite care proved successful. Good facilities and friendly staff. Will certainly use these services again.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

This is an excellent nursing/care home. The quality of the accommodation is very high as is the overall support from the staff. The staff are all extremely pleasant and always helpful, and provide a caring and friendly environment. Parklands Lodge feels more like a high standard hotel and if I required this support for myself it would be top of my list. It is a brand new facility in a lovely position and provides everything I could want for my mother.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a fabulous home this is! My father has recently moved here from another local care home. He is encouraged to be active, involved and engaged by the Manager and his fantastic team. Visits are a joy as Dad is happy and excited to tell me his news about how he has spent his day. The family kitchen facility means that we can make and drink tea together just as we did when he was at home. I cant praise this service enough- After working for many years in the care home industry I am aware that we all strive to give residents purpose but in my experience, few succeed. Trust me when I say Parklands lodge does what it says on the tin - I cant praise this service enough !

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rooms are spotless and very comfortable. Lounge beautifully furnished, roomy, light. Food exceptional, freshly made, good choice of menu.Visitors can pre-order meals to have with residents. Visitors kitchen a bonus.
Sunny aspect garden, relaxing. Manager fabulous. Nothing too much trouble, always time for chat- from a nursing profession he understands all aspects of nursing care. Staff friendly, caring, exceptional. Daily care received is excellent. Treated promptly, kindly and with respect at all times promoting independence.
All staff work really hard, very dedicated and attentive. There is no place like home but this is second best! Always feel dad is well cared for and in a safe environment. This really gives us great comfort knowing he is receiving the very best care. We have looked at many nursing homes in the past for a relative and can honestly say that this seems to be the best in Southport.
I would not hesitate to recommend Parkland Lodge to anyone. Keep up the good work! You are very much appreciated.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Benn

Benn Mott

Job Title: Home Manager

Joined: 2016

Description:

Tell us a bit about our job. What tasks do you oversee from day to day?

My job includes overseeing every aspect of care delivery and ensuring it all works smoothly together.
I make sure that needs are anticipated and planned for, that staff are supported, developed and focused on their role and that all necessary support structures are monitored and compliant with standards. But most importantly, I make sure that the people who pay for their care get exactly what they want and need in a way that maximises their independence.

What do you most enjoy about working at Parklands Lodge?

We have a wonderful atmosphere of fun at both Abbey Wood Lodge and Parklands Lodge. The buildings are beautiful with great light open spaces. I have recruited an excellent team of compassionate people and work for a brilliant forward thinking company. As people choose to live here the place is coming alive and each individual is adding to the family feeling.

Outside work, what do you enjoy doing in your free time?

I’m fortunate as I live a ten minute walk from the beach and me and my dog Jack like nothing better than a couple of hours strolling over the dunes. He is always convinced he will catch that rabbit and I just soak in the view and weather. I don’t mind the wind or the rain as both remind you you’re alive!
What's the best piece of advice you've been given?
When you are positive, it rubs off on people and you help to create a more positive atmosphere.

Fiona

Fiona Cassells

Job Title: Clinical Teacher

Joined: 2016

Description:

Tell us a bit about your job. What tasks do you oversee from day to day?

I work two days a week as a Clinical Teacher, one day in Parklands Lodge and one day in Abbey Wood Lodge. I have two main roles, that of teacher and the other in a service improvement role.

Because person-centred care underpins everything we do at the Athena Healthcare Group, my role is to support and develop the care staff, so they keep up-to-date with new polices, research and ideas. Residents can then live well in a compassionate and caring environment, well supported by the team and their families.

What do you enjoy most about your job?

I absolutely love being part of the care team. The staff are motivated, enthusiastic and full of ideas on how to best individualise care, it's a real pleasure to teach them. I am also really pleased how seriously the company takes learning and development.

Outside work, what do you enjoy doing in your free time?

I have great fun going out with my family - my husband and two grown up daughters. Cycling is my other main hobby. West Lancashire is fabulous and I especially love cycling the canal paths.

What’s the best piece of advice you’ve been given?

I trained as a mental health and adult nurse and on both courses the advice I was given was so simple but so essential:
“Always be compassionate and kind to yourself; well balanced routine, nourishing food, good sleep, fresh air and exercise, time for family and friends, then caring for others will always be a real joy.”

Lesley

Lesley Malone

Job Title: Events Co-ordinator

Joined: 2015

Description:

Lesley has a real passion for providing entertainment and encouraging participation from all residents within Athena Healthcare Group. She has great ideas and a boundless energy which make the residents at Parklands Lodge Lodge feel like a family.
Lesley brings her many years experience in care, life experience skills with dementia training to go that extra mile to improve residents quality of life. She was awarded the Great British Care Award for her work as Activity Co-ordinator November 2015.

Lesley has recently set up a community activities hub allowing people in the community to access our broad range of activities.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Parklands Lodge