Parklands

80 Park Road, Southport PR9 9JL
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9.5 109 Reviews
  • Parklands, Southport
Parklands Care Home in Southport provides high-quality residential care, dementia care and dementia nursing within a safe, welcoming and purpose-built environment. Located close to the picturesque Hesketh Park, the home offers a calm and supportive setting where residents can enjoy comfort, companionship and peace of mind while receiving personalised care tailored to their individual needs.

Designed with wellbeing and independence in mind, Parklands combines modern facilities with a warm and homely atmosphere. Residents benefit from spacious en-suite bedrooms that can be personalised with treasured belongings and keepsakes, helping to create a familiar and comforting environment. Elegant communal lounges, welcoming dining areas and relaxing quiet spaces provide opportunities to socialise, spend time with loved ones or simply relax throughout the day.

The experienced care team is available 24 hours a day, delivering compassionate, person-centred support that promotes dignity, respect and quality of life. Care is tailored to each resident’s personal preferences, routines and changing needs, ranging from companionship and assistance with daily living to specialist dementia support and nursing care.

Parklands encourages residents to remain active, engaged and connected to their interests through a varied programme of activities and social opportunities designed to support wellbeing and independence. Freshly prepared meals are tailored to individual tastes and dietary requirements, with mealtimes treated as enjoyable social occasions within the home’s friendly atmosphere.

Families are welcomed as an important part of life at Parklands and are supported throughout every stage of the care journey, with reassurance, guidance and compassionate support provided from first enquiry onwards.
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Care Provided by Parklands

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1240
  • Self-Funded Residential Dementia Care: from £1275
  • Self-Funded Nursing Care: from £1620
  • Self-Funded Nursing Dementia Care: from £1695
  • RESPITE Self-Funded Residential Care: from £1364
  • RESPITE Self-Funded Residential Dementia Care: from £1403
  • RESPITE Self-Funded Nursing Care: from £1782
  • RESPITE Self-Funded Nursing Dementia Care: from £1865

Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.


Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.

The price(s) shown are provided by the care home. Contact Parklands for full pricing details and T&Cs.

Contact Parklands to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Parklands to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Gashi (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2026
  • Number of floors: 4

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process.


    Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends.


    To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times.


    Please contact the team to arrange a visit or request further information — they will be delighted to help.

Parking

  • Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.

Parklands Reviews (109)

9.5

Parklands has a Review Score of 9.5 (9.460) out of 10, based on 13 reviews in the last 2 years.
Over all time Parklands has 109 reviews.

Overall Experience
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Reviewer Connection to Parklands
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Total of 109, showing 41-60
Review from George H (Nephew of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my uncle moved into Parklands for special care, I have nothing but praise for them. As he went in just as Covid started. Visits have been few and far between, but on each visit, he has looked very well and very happy. I was greatly impressed when we were able to have a look around before restrictions
set in. When phoning up staff are very helpful and pleasant, also very professional
Reply from Fran Lally, Lodge Manager at Parklands Thank you for your kind words. It will be nice to give this feedback to the team and I will look forward to positive events this year now we are open to visits and providing more normality for residents and families.
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Review from Jerram N (Son of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Parklands Lodge after some time in care with other providers, she seems to have settled in really well thanks to the support, help and assistance provided by the manager and her staff team. Not only has mum commented that the staff are really nice and pleasant with her but it’s also the
first time mum hasn’t complained about anything or anyone whilst receiving care which in itself is incredible. She is obviously receiving quality care and attention as this is evident with her appearance and how she is presented, her mood has improved, her anxieties have reduced and is much more settled in herself. Mum tells us that she now feels safe and is able to relax. As a family, we are really grateful for this, and I would like to say thank you to the manager and her team at Parklands Lodge for enabling mum to feel safe and helping in reducing her anxieties. Thank you.
Reply from Fran Lally, Lodge Manager at Parklands It is pleasing to know that your mum has conveyed to you how safe, happy, and settled she feels after moving into our care and that you can see that happy change in her mood, appearance, and the reduction of her former anxieties. No finer compliments could be received by the Parklands team from you and on your mum’s behalf. And we thank you for placing your trust in the quality of our care.
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Review from Rachel N (Daughter of Resident) published on 28 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are full of praise for the manager and staff at Parklands Lodge. My elderly father was in need of end-of-life nursing care. The manager went beyond the call of duty to carry out an assessment and organise his move into the home while she was on leave. The welcome we got was first class. Staff were
extremely friendly, welcoming and cared for my father with love, respect and dignity. Safety of residents and staff is a high priority for the home so testing procedures and the use of PPE for visitors is strictly adhered to and well-managed. We were so grateful to be able to spend the last few days at my father’s bedside. Staff were so caring and thoughtful and we really appreciate the support and love we have received from everyone. The building is modern, spotlessly clean, bright and airy. My husband’s late father spent many happy months as a dementia resident four years ago. We would have no hesitation in recommending Parklands Lodge and the great team that they have. Thank you.
Reply from Fran Lally, Lodge Manager at Parklands We reiterate our heartfelt condolences to you and your Father’s wider family. It is nice to know how much the care provided by the Team at Parklands is appreciated. Again, we thank you for your recognition of our dedication to respect and dignity, this is paramount in our care. The quality of End-of-life care is something that requires a passionate team which I am proud to say we have at Parklands. At some point we must all face this journey and my team, and I endeavour to make it as comfortable and as family orientated as possible for your loved one.
Thank you for the wonderful compliments to the staff and myself. I do share reviews in staff meetings, and they are gratefully received as the best thank you that a family can provide to all the Parklands Team. Finally, we wish you and your family a happy future as well as sharing between you the many fond memories you have of your Father.
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Review from Stephen W (Nephew of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Uncle moved to Parklands Lodge in August this year, after about 6 weeks in hospital.
He has Alzheimer's and was declining quickly in hospital, but now he's moved to Parklands, he has got his appetite back, is able to walk around the garden and improved in every way. The staff are friendly and considerate
of my Uncle. It is easy to set up visits for family members. The manager was very helpful in enabling his transfer from hospital.
The care home have been very careful about Covid infection prevention, and we have to test ourselves, fill in a form and meet in a secure room, or in the lovely garden they have. Because of the regulations, I haven't been able to look around other parts of the home, so my review of some aspects is incomplete, but I am still generally impressed.
Reply from Fran Lally, Lodge Manager at Parklands Thank you for your kind words. All our staff work as a team providing the best care for your loved one. I am pleased your Uncle has settled well and we are in agreement that he has improved significantly with the encouragement of our nursing and care team. We are proud of our vigilance regarding infection control, and it is nice to read your appreciation of the safety measures in place and it was lovely to hear you enjoyed a visit with your Uncle. It is nice to see Residents enjoying time with their families now that visiting restrictions have eased somewhat and rest assured, we will continue providing quality care to maintain your Uncle’s happiness.
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Review from K L (Daughter of Resident) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During Covid, Parklands Lodge management and carers have looked after my mum impeccably. Although it has been upsetting as mum's daughter not to see mum for long or inside her environment, we understand the steps put in place to protect both of us. The manager has shown excellent skills in all aspects
of the home, she is very approachable too, she helps with our concerns and solves most problems we have.
Reply from Susan Derby, Business Development Manager at Parklands Thank you for your lovely review. The whole team at Parklands have been a wonderful support through these difficult times. Our staff are especially chosen for their skills and compassion which has been so evident during lockdown. Rest assured, the care and kindness will stay in place. All of our residents are safe and secure. Thanks again and I will let the staff know.
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Review from S W (Daughter of Resident) published on 30 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experiences of Parklands Lodge, both pre and post lockdown, have been excellent. Dad has been a resident for almost 2 years, he was very poorly when he arrived but with great care from the staff, he has recovered and is enjoying life again. The food is good, the staff are amazing - all of them,
carers, nurses, activities, cleaners, kitchen staff and admin. Dad says he feels very safe and very well looked after which is very reassuring to hear in these difficult times.
Reply from Susan Derby, Business Development Manager at Parklands We are so happy that you are pleased with your Father’s care and the progress this has made to his health and well being. The priority of Athena is that our residents are safe and secure, it is their home and they are treated with the dignity and respect we would expect for ourselves. All the team would like to thank you for your very kind words. Take care.
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Review from Lisa R (Daughter of Resident) published on 30 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident for just under 2 years. He is happy and well cared for. Activities are good (especially before lockdown). Indeed my dad has thrived in Parklands. The food is varied and of a good standard. The dessert trolley is very tempting. The staff are caring, helpful, friendly and welcoming.
Residents are treated with respect and dignity.
Reply from Susan Derby, Business Development Manager at Parklands We are so delighted that you are pleased with the care and love we give our residents. As you mentioned the activities and fun is outstanding and has carried on during these difficult times. It is hard to get that balance right with families and friends, but we hope that the communication is two way. Indeed the food is varied, bountiful and good quality. Thank you again for your lovely comments and that you rest assured that dad is indeed in the “right” place.
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Review from Charlotte T (Daughter of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went to live at Parklands just before lockdown after spending three months in hospital following a severe stroke, that has left her with significant nursing care needs. This meant that we had very little time (four days) to ensure she was settled before we were no longer able to visit.
During
those initial four days, it was apparent that Parklands were planning and putting significant practical workable policies in place to manage the Coronavirus threat. This along with the warm personal welcome both my Mum and ourselves received under very difficult circumstances gave me confidence that my Mum would be well cared for. The atmosphere in the home appeared caring, relaxed and happy.
During the lockdown, Parklands have kept in touch with ourselves with phone calls and Facebook pictures of my Mum. They regularly post pictures on Facebook of the activities that the residents are taking part in, which look engaging and appropriate.
Reply from Diane Ellis, Registered Manager at Parklands Thank you for your kind words. The staff have worked hard to ensure family’s have some contact with their relatives through technology. Hopefully it won’t be long until you can see your mum again
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Review from Tom J (Son of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
It is noticeable that you have asked for us to comment when we have not been able to enter the premises for 3 months, makes me suspicious. However, given that my father has been a resident for two and a half years I feel I can comment. The most noticeable asset the home has its staff, they are nothing
but brilliant there are two staff members that I know my father has a special regard for, I know when they are not working as my father is in a different mood and also noticeable now that one of them is off sick. I have regularly requested fresh cool bottled water as the tap water on my father's floor (Treetops) is not nice to drink, but none has yet to appear, I don`t see why we should be paying significant amounts of money each month and be denied a basic necessity as cool drinkable drinking water.
I am sure that none of these comments will be acted upon as comments from regular meetings don't glean any results but here goes, again.
Reply from Diane Ellis, Registered manager at Parklands Thank you for your response. I have asked for reviews from relatives as I am the new manager and wanted to know how relatives feel about the home. Sorry if it made you feel suspicious. I will action your point about drinkable water for the floors. I have spoken to the kitchen and asked them to purchase bottled water on a weekly basis for use by the residents.
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Review from Adrian W (Son of Resident) published on 6 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say to the staff at Parklands Lodge, a very big thank you for taking excellent care of my father.
It is especially heartwarming to see photographs and video of all the activities the residents take part in with the encouragement and participation of the staff.
I live in the
other side of the world with my family, so it has been wonderful to chat and see my father, and for him to see his granddaughters on a weekly basis via a video link. A massive thanks to (you know who you are!) and the lifestyle staff. I also just had a live video tour of the premises, including seeing all the wonderful artworks gathered for the weekly 'Art' event.
The lodge is very modern and clean with lovely furniture and views to gardens through large windows. I know my father is being looked after by the best staff, everyone from reception to kitchen and cleaning look like they enjoy working there, and that is reflected in the photographs and videos I see on social media almost daily. Excellent work!
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Review from D W (Friend of Resident) published on 26 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I came to visit my friend at Parklands Lodge, a very friendly establishment. I and my dog Chester had a lovely Sunday dinner here. Everyone loves dogs. My friend is going to be Father Christmas today to help out with the festive fair. Raffles singing and everyone enjoying the season.
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Review from J N (Friend of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Parklands is a welcoming, happy place. The staff are all helpful and friendly. The residents are looked after with friendliness and compassion and dignity. All the staff notice if someone needs an extra friendly word or some comforting. The food is excellent - beautifully prepared and served. The staff
know the residents and look after her well - all staff.
Reply from Alison Foreman, Head of Business Development at Parklands Thank you very much for taking the time to review Parklands Lodge. Your kind comments are very much appreciated and will certainly help others who are searching for a 'forever home' for their loved one. Kind regards.
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Review from Davina S (Sister of Resident) published on 26 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a wonderful afternoon with my sister. Thank you for all you do.
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Review from Sinclair M (Friend of Resident) published on 26 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended inworld friendship day. The staff put on a lovely afternoon tea for the residents. Had a lovely time with my friend who also really enjoyed the afternoon.
The staff are so friendly and make you so welcome every time I visit.
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Review from Betty H (Sister-in-law of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful, fun morning for everybody.
Lots of love and happiness spread around. Such a caring atmosphere.
Reply from Liza Millington, Head of Operations at Parklands Many thanks for your lovely review all the team at Parklands Lodge work hard to ensure our residents have lots of fun filled moments throughout the day.
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Review from Susan R (Niece of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great fun to watch and join in the singing and dance/exercise. It was very enjoyable and good to see everyone involved and active. Excellent morning.
Reply from Liza Millington, Head of Operations at Parklands Many thanks for your comments, so glad to hear you joined in with the singing and dancing.
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Review from D H (Niece of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful motivation for residents to participate in, well-organised music and dance routines.
Very happy and enjoyable, fun environment with explicit instructions step by step to include everyone if they desire.
Reply from Liza Millington, Head of Operations at Parklands Many thanks for your lovely review so glad you enjoyed your visit to Parklands Lodge.
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Review from L H (Daughter of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and friendly and nothing is too much trouble.
We know mum is being well cared for in a safe environment.
Very clean throughout.
Bedroom and lounge area comfortable and nicely furnished.
Very reassuring for us, knowing mum is treated with respect and dignity and the staff have
her best interests at heart.
We never wanted mum to go into a home but feel this home is the best for her and she's settling in well.
I'd definitely have no hesitation in recommending the home to anyone.
Reply from Phil Evans, Home Manager at Parklands Many thanks for your review, I will pass your comments onto our team here at Parklands Lodge, we work very hard to provide a truly enriched service for our residents. We believe that when a resident enters Athena Lodge it is the next chapter of their lives, enriched by excellent care in hotel quality settings.
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Review from S P (Relative of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Weekend activities.
Took part in bingo with the residents, great fun.
Everyone enjoyed themselves and there was much laughter.
Reply from Phil Evans, Home Manager at Parklands Many thanks for your kind review and comments, I will pass your kind review onto our team.
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Review from Lee T (Grandson of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fabulous bingo game today, love these activities!
Reply from Phil Evans, Home Manager at Parklands Many thanks for your kind review, I will pass your comments and review onto our team.
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Current Review Score: 9.5 (9.460)

Overview of Review Score

The Review Score of 9.5 (9.460) out of 10 for Parklands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Parklands is calculated as follows: ( (121 Excellents x 5) + (22 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 153 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.754 Points relating to the number of positive Reviews for Parklands is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 13 Positive Reviews ÷ 14 = 0.929
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Sarah

Sarah Gashi

Job Title: Registered Manager Joined: 2026

Sarah-Jane Gashi is a highly experienced Registered General Nurse (RGN), qualifying in 2009, with over 36 years of experience across health and social care services. Her extensive clinical and leadership background spans the NHS, community nursing, elderly care, and senior operational management within the care sector.


Sarah-Jane has worked within the NHS at Aintree University Hospital, including experience in the Medical Assessment Unit (MAU), and also has experience within the community-based district nursing services. Her broad clinical expertise has provided her with a strong foundation in delivering high-quality, person-centred care across complex healthcare environments.


Since becoming a Home Manager in 2019, Sarah-Jane has successfully led nursing and residential care services with a strong focus on quality improvement, governance, compliance, and team development. She has significant experience commissioning services, including the successful commissioning of a nursing home in Wigan, and has demonstrated strong leadership in driving service improvements.


Sarah-Jane is particularly recognised for her turnaround expertise, successfully leading services from Requires Improvement to achieving a GOOD overall rating through effective leadership, clinical oversight, and a culture focused on continuous improvement and compassionate care.


In addition to home management, Sarah-Jane also brings valuable experience at the regional management level, supporting multiple services with operational oversight, compliance, workforce development, and quality assurance.


She remains passionate about delivering safe, effective, and dignified care while supporting teams to achieve excellence across all aspects of care provision.

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