Parklands Lodge

80 Park Road, Southport PR9 9JL
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9.5 106 Reviews
  • Parklands Lodge, Southport
Located in the heart of Southport, Parklands Lodge is the ideal home setting with scenic surroundings and a welcoming team of care professionals. They provide a range of care services to those who are living with dementia including residential care, residential dementia care and dementia nursing care services.

With 70 bedrooms, Parklands Lodge provides a community setting where members can benefit from high-quality care, tailored to their individual needs. Parklands Lodge has been intelligently designed to improve residents’ quality of life, through mobility and experience.

The Lodge is equipped with high-quality furnishings & fittings throughout, as well as scenic views across Southport. Each bedroom comes with an adjustable profile bed, call bell system, flat-screen TV, telephone, wireless internet access and ensuite wet room. There's a range of facilities available including comfortable lounges, dining rooms, health & beauty salon and a kitchenette, so residents and visitors can make tea and coffee at any time!

Parklands Lodge understands the importance of a well-balanced and nutritious diet and therefore, a carefully selected team produces home-cooked meals onsite daily. The menu is crafted with care, incorporating resident’s preferences and cultural or dietary requirements. Guests can also join residents at mealtimes if there have been prior arrangements.

With their own in-house Lifestyle and Wellbeing team, there is never a dull moment. The team is dedicated to making their residents’ home a happy, vibrant and fun place to live! With many in-house activities take place in the communal lounges, there is always something fun going on around every corner.

Parklands Lodge appreciates each resident and their lifetime of experience.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to an assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Lyon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016
  • Number of floors: 4

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Parklands Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.

Parking

  • Off road parking at Parklands Lodge, as well as street parking which is free of charge - so finding a space shouldn't be a problem!

Parklands Lodge Reviews (106)

Total of 106, showing 41-60
9.5

Parklands Lodge has a Review Score of 9.5 (9.471) out of 10, based on 22 reviews in the last 2 years. Over all time Parklands Lodge has 106 reviews.

Overall Experience

  • 85
  • 18
  • 2
  • 1
  • 0

Date Published

106
3
10
22
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Review from Stephen W (Nephew of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Uncle moved to Parklands Lodge in August this year, after about 6 weeks in hospital.
He has Alzheimer's and was declining quickly in hospital, but now he's moved to Parklands, he has got his appetite back, is able to walk around the garden and improved in every way. The staff are friendly and considerate
of my Uncle. It is easy to set up visits for family members. The manager was very helpful in enabling his transfer from hospital.
The care home have been very careful about Covid infection prevention, and we have to test ourselves, fill in a form and meet in a secure room, or in the lovely garden they have. Because of the regulations, I haven't been able to look around other parts of the home, so my review of some aspects is incomplete, but I am still generally impressed.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

Thank you for your kind words. All our staff work as a team providing the best care for your loved one. I am pleased your Uncle has settled well and we are in agreement that he has improved significantly with the encouragement of our nursing and care team. We are proud of our vigilance regarding infection control, and it is nice to read your appreciation of the safety measures in place and it was lovely to hear you enjoyed a visit with your Uncle. It is nice to see Residents enjoying time with their families now that visiting restrictions have eased somewhat and rest assured, we will continue providing quality care to maintain your Uncle’s happiness.

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Review from K L (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Covid, Parklands Lodge management and carers have looked after my mum impeccably. Although it has been upsetting as mum's daughter not to see mum for long or inside her environment, we understand the steps put in place to protect both of us. The manager has shown excellent skills in all aspects
of the home, she is very approachable too, she helps with our concerns and solves most problems we have.

Reply from Susan Derby, Business Development Manager at Parklands Lodge

Thank you for your lovely review. The whole team at Parklands have been a wonderful support through these difficult times. Our staff are especially chosen for their skills and compassion which has been so evident during lockdown. Rest assured, the care and kindness will stay in place. All of our residents are safe and secure. Thanks again and I will let the staff know.

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Review from S W (Daughter of Resident) published on 30 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experiences of Parklands Lodge, both pre and post lockdown, have been excellent. Dad has been a resident for almost 2 years, he was very poorly when he arrived but with great care from the staff, he has recovered and is enjoying life again. The food is good, the staff are amazing - all of them,
carers, nurses, activities, cleaners, kitchen staff and admin. Dad says he feels very safe and very well looked after which is very reassuring to hear in these difficult times.

Reply from Susan Derby, Business Development Manager at Parklands Lodge

We are so happy that you are pleased with your Father’s care and the progress this has made to his health and well being. The priority of Athena is that our residents are safe and secure, it is their home and they are treated with the dignity and respect we would expect for ourselves. All the team would like to thank you for your very kind words. Take care.

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Review from Lisa R (Daughter of Resident) published on 30 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for just under 2 years. He is happy and well cared for. Activities are good (especially before lockdown). Indeed my dad has thrived in Parklands. The food is varied and of a good standard. The dessert trolley is very tempting. The staff are caring, helpful, friendly and welcoming.
Residents are treated with respect and dignity.

Reply from Susan Derby, Business Development Manager at Parklands Lodge

We are so delighted that you are pleased with the care and love we give our residents. As you mentioned the activities and fun is outstanding and has carried on during these difficult times. It is hard to get that balance right with families and friends, but we hope that the communication is two way. Indeed the food is varied, bountiful and good quality. Thank you again for your lovely comments and that you rest assured that dad is indeed in the “right” place.

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Review from Charlotte T (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to live at Parklands just before lockdown after spending three months in hospital following a severe stroke, that has left her with significant nursing care needs. This meant that we had very little time (four days) to ensure she was settled before we were no longer able to visit.
During
those initial four days, it was apparent that Parklands were planning and putting significant practical workable policies in place to manage the Coronavirus threat. This along with the warm personal welcome both my Mum and ourselves received under very difficult circumstances gave me confidence that my Mum would be well cared for. The atmosphere in the home appeared caring, relaxed and happy.
During the lockdown, Parklands have kept in touch with ourselves with phone calls and Facebook pictures of my Mum. They regularly post pictures on Facebook of the activities that the residents are taking part in, which look engaging and appropriate.

Reply from Diane Ellis, Registered Manager at Parklands Lodge

Thank you for your kind words. The staff have worked hard to ensure family’s have some contact with their relatives through technology. Hopefully it won’t be long until you can see your mum again

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Review from Tom J (Son of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It is noticeable that you have asked for us to comment when we have not been able to enter the premises for 3 months, makes me suspicious. However, given that my father has been a resident for two and a half years I feel I can comment. The most noticeable asset the home has its staff, they are nothing
but brilliant there are two staff members that I know my father has a special regard for, I know when they are not working as my father is in a different mood and also noticeable now that one of them is off sick. I have regularly requested fresh cool bottled water as the tap water on my father's floor (Treetops) is not nice to drink, but none has yet to appear, I don`t see why we should be paying significant amounts of money each month and be denied a basic necessity as cool drinkable drinking water.
I am sure that none of these comments will be acted upon as comments from regular meetings don't glean any results but here goes, again.

Reply from Diane Ellis, Registered manager at Parklands Lodge

Thank you for your response. I have asked for reviews from relatives as I am the new manager and wanted to know how relatives feel about the home. Sorry if it made you feel suspicious. I will action your point about drinkable water for the floors. I have spoken to the kitchen and asked them to purchase bottled water on a weekly basis for use by the residents.

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Review from Adrian W (Son of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say to the staff at Parklands Lodge, a very big thank you for taking excellent care of my father.
It is especially heartwarming to see photographs and video of all the activities the residents take part in with the encouragement and participation of the staff.
I live in the
other side of the world with my family, so it has been wonderful to chat and see my father, and for him to see his granddaughters on a weekly basis via a video link. A massive thanks to (you know who you are!) and the lifestyle staff. I also just had a live video tour of the premises, including seeing all the wonderful artworks gathered for the weekly 'Art' event.
The lodge is very modern and clean with lovely furniture and views to gardens through large windows. I know my father is being looked after by the best staff, everyone from reception to kitchen and cleaning look like they enjoy working there, and that is reflected in the photographs and videos I see on social media almost daily. Excellent work!

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Review from D W (Friend of Resident) published on 26 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I came to visit my friend at Parklands Lodge, a very friendly establishment. I and my dog Chester had a lovely Sunday dinner here. Everyone loves dogs. My friend is going to be Father Christmas today to help out with the festive fair. Raffles singing and everyone enjoying the season.

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Review from J N (Friend of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parklands is a welcoming, happy place. The staff are all helpful and friendly. The residents are looked after with friendliness and compassion and dignity. All the staff notice if someone needs an extra friendly word or some comforting. The food is excellent - beautifully prepared and served. The staff
know the residents and look after her well - all staff.

Reply from Alison Foreman, Head of Business Development at Parklands Lodge

Thank you very much for taking the time to review Parklands Lodge. Your kind comments are very much appreciated and will certainly help others who are searching for a 'forever home' for their loved one. Kind regards.

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Review from Davina S (Sister of Resident) published on 26 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a wonderful afternoon with my sister. Thank you for all you do.

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Review from Sinclair M (Friend of Resident) published on 26 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended inworld friendship day. The staff put on a lovely afternoon tea for the residents. Had a lovely time with my friend who also really enjoyed the afternoon.
The staff are so friendly and make you so welcome every time I visit.

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Review from Betty H (Sister-in-law of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, fun morning for everybody.
Lots of love and happiness spread around. Such a caring atmosphere.

Reply from Liza Millington, Head of Operations at Parklands Lodge

Many thanks for your lovely review all the team at Parklands Lodge work hard to ensure our residents have lots of fun filled moments throughout the day.

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Review from Susan R (Niece of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great fun to watch and join in the singing and dance/exercise. It was very enjoyable and good to see everyone involved and active. Excellent morning.

Reply from Liza Millington, Head of Operations at Parklands Lodge

Many thanks for your comments, so glad to hear you joined in with the singing and dancing.

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Review from D H (Niece of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful motivation for residents to participate in, well-organised music and dance routines.
Very happy and enjoyable, fun environment with explicit instructions step by step to include everyone if they desire.

Reply from Liza Millington, Head of Operations at Parklands Lodge

Many thanks for your lovely review so glad you enjoyed your visit to Parklands Lodge.

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Review from L H (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and friendly and nothing is too much trouble.
We know mum is being well cared for in a safe environment.
Very clean throughout.
Bedroom and lounge area comfortable and nicely furnished.
Very reassuring for us, knowing mum is treated with respect and dignity and the staff have
her best interests at heart.
We never wanted mum to go into a home but feel this home is the best for her and she's settling in well.
I'd definitely have no hesitation in recommending the home to anyone.

Reply from Phil Evans, Home Manager at Parklands Lodge

Many thanks for your review, I will pass your comments onto our team here at Parklands Lodge, we work very hard to provide a truly enriched service for our residents. We believe that when a resident enters Athena Lodge it is the next chapter of their lives, enriched by excellent care in hotel quality settings.

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Review from S P (Relative of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Weekend activities.
Took part in bingo with the residents, great fun.
Everyone enjoyed themselves and there was much laughter.

Reply from Phil Evans, Home Manager at Parklands Lodge

Many thanks for your kind review and comments, I will pass your kind review onto our team.

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Review from Lee T (Grandson of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous bingo game today, love these activities!

Reply from Phil Evans, Home Manager at Parklands Lodge

Many thanks for your kind review, I will pass your comments and review onto our team.

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Review from Nadine C (Granddaughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The bingo today was fantastic and the atmosphere was 'buzzing'.

Reply from Phil Evans, Home Manager at Parklands Lodge

Many thanks for your kind comments and review, I will pass your comments and review onto our team.

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Review from Jennifer S (Wife of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I think the home is lovely, nice attractive room, there are no nasty odours around, smell and looks clean and fresh.
The staff are very good. Friendly and efficient. Food is very good and is varied and hot. The dessert trolley is lovely. It's very unusual to see this in a home. I'm
really pleased that my husband enjoys his stay here.

Reply from Phil Evans, Home Manager at Parklands Lodge

Many thanks for your review, I am so glad that you and your husband are happy with the level of service at Parklands. I will pass your comments on to the team.

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Review from Linsay H (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Parklands Lodge for over 2 years now and I can not ask for better care. The staff look after him with great skill and go that extra mile. Thank you.

Reply from Phil Evans, Home Manager at Parklands Lodge

Many thanks for your review, I will pass your comments on to the team.

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Current Review Score: 9.5 (9.471)

Overview of Review Score

The Review Score of 9.5 (9.471) out of 10 for Parklands Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.471 for Parklands Lodge is calculated as follows: ( (157 Excellents x 5) + (77 Goods x 4) + (20 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 261 Ratings = 4.471

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parklands Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (5)

Meet the Team (2)

Sarah

Sarah Lyon

Job Title: Lodge Manager

Joined: 2023

From the very first moment I walked through the doors of Parklands Lodge I received a fabulous warm welcome not only from the staff team but residents alike. It became evident that everyone has a true passion, takes pride in all aspects of the care home, and truly cares about the residents and their families/loved ones.


It is imperative that all residents, their families and visitors receive a warm and friendly welcome when arriving at Parklands Lodge, this is something that I feel makes a true difference.

As a home, Parklands Lodge provides a range of services from residential care to specialised nursing and dementia care, which ensures that we can adapt to residents' ever-changing needs/requirements. We are passionate. and committed to working with you or your loved one to promote and encourage independence. We also aim to support you to live your life in colour giving you and your family peace of mind that we are here to provide support around the clock whenever you need it.

Here at Parklands Lodge, we understand how difficult it can be to move into a care home environment. The team are here to support you with the transition into your new home making it as seamless as possible. We are available to provide support, guidance and information not only to our residents here at Parklands but to their loved ones/family members throughout the journey. We are here to promote a positive, safe, and well-maintained environment where we view all of our residents and their families as an extension of our own.

Jayne

Jayne Burns

Job Title: Lodge Sales Advisor

Joined: 2019

I have worked for Athena Healthcare Group for just over 5 years.


I started as a Concierge at Abbey Wood Lodge but recently joined the team of Lodge Sales Advisors based at our UK head office. I help families find the perfect forever home for their loved ones, liaising with Social Care and many local hospitals.


I enjoy my role very much, especially seeing new residents and their family becoming part of the Lodges extended family. Being a family that has a loved one with Dementia, I feel this helps me understand the pressure put on families when they suddenly have to consider the alternative to keeping their loved one at home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Parklands Lodge to verify any information. View our terms and conditions. Parklands Lodge has an Enhanced Service - more info.