Parklands

80 Park Road, Southport PR9 9JL
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9.5 108 Reviews
  • Parklands, Southport
Parklands Care Home in Southport provides residential care, dementia care and dementia nursing in a safe and supportive setting. Located close to Hesketh Park, the purpose-built home has been designed with comfort, wellbeing and independence in mind.

Residents benefit from spacious en-suite bedrooms and a choice of elegant communal areas for socialising or relaxing. The care team is available around the clock, offering personalised support that ranges from companionship and daily living assistance to advanced nursing and specialist dementia care.

Parklands encourages residents to make their space feel like home by bringing personal items and keepsakes, helping to create a sense of belonging. The home places great importance on dignity, compassion and respect, ensuring every individual feels valued and supported.

Families are guided through each stage of the journey, with reassurance and care provided every step of the way.
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Care Provided by Parklands

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1240
  • Self-Funded Residential Dementia Care: from £1275
  • Self-Funded Nursing Care: from £1620
  • Self-Funded Nursing Dementia Care: from £1695
  • RESPITE Self-Funded Residential Care: from £1364
  • RESPITE Self-Funded Residential Dementia Care: from £1403
  • RESPITE Self-Funded Nursing Care: from £1782
  • RESPITE Self-Funded Nursing Dementia Care: from £1865

Weekly fees are based on individual needs and are subject to change. All admissions are subject to assessment, carried out by home management.

These prices are only a guideline, please contact Parklands to find out the exact price for your requirements.

Contact Parklands to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Parklands to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Gashi (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016
  • Number of floors: 4

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Parklands offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.

Parking

  • Off road parking at Parklands, as well as street parking which is free of charge - so finding a space shouldn't be a problem!

Parklands Reviews (108)

9.5

Parklands has a Review Score of 9.5 (9.468) out of 10, based on 16 reviews in the last 2 years.
Over all time Parklands has 108 reviews.

Overall Experience
  • 87
  • 18
  • 2
  • 1
  • 0
Date Published
  • 108
  • 2
  • 5
  • 16
  • 92
Reviewer Connection to Parklands
  • 38
  • 12
  • 9
  • 7
  • 7
  • 7
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 108, showing 21-40
Review from G P (Husband of Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Changes in staff result in a lack of communication and excessive use of agency staff at all levels.
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Review from Z R (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother never wanted to move into a home because of a bad experience in a home for respite after an injury. However, she is extremely happy and says she feels well cared for. It takes a lot of stress off me because I don't need to worry about her anymore now she's here. Thank you.
Reply from Susan Derby, Business Development Manager (Support) at Parklands Thank you so much for your lovely review and it is an absolute pleasure to have your mother with us at Parklands Lodge, she is a delight. I will pass your kind remarks on to our wonderful team.
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Review from C N (Granddaughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad loves living in here. Everyone is always happy and happy to help whenever needed. Lovely home and would highly recommend it.
Reply from Susan Derby, Business Development Manager (Support) at Parklands Thank you for your lovely review. It is our pleasure to take care of your granddad and so please he loves living here at Parklands Lodge. There is so much for him to join in and be part of. Thanks again, I will pass on your comments on to the team.
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Review from David S (Son of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
You have replied to my previous email regarding my mums care. But you have not addressed my complaint regarding no expression of bereavement, eg card, phone call from the people and institution who “cared” for her during the last months of her life. I appreciate that you are running a business as well
as a care home but surely some sort of protocol should be in place when a resident passes away? Otherwise it just appears that you don’t “care” and are just concerned with the funding aspect. As for staffing, isn’t continuity and familiarity important for elderly residents?
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Review from Chris P (Daughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We transferred Mum to Parklands in October 2022 from another care home. We wish we had moved her sooner. The difference in Mum has been amazing. She is so much calmer, less anxious, feels safe, has put on weight and her hair has grown back. All the staff have contributed to this change in Mum's health
and we can't thank them enough. They are a very kind, dedicated team of people who care not only for the residents but for their relatives and friends. Moving a loved one to a care home is an emotionally difficult experience but the staff at Parklands have helped us through the hard times. As for the visits from the Alpacas....fantastic!
Reply from Sue Curran, Lodge Manager at Parklands Thank you so much for your lovely review of Parklands Lodge. I truly believe when you walk through the front door, whether as a resident or family member, you are part of the Parklands Lodge family. It has been so lovely to see how well your mum has settled and her health has improved so much.
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Review from Joan B (Wife of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Not quite the type of respite care I thought it would be. I really thought my husband would have more communication with other people. Like someone sitting talking to him but realised there wasn’t enough staff and know now that it was just not what I expected. One day I waited a while before I could
get anyone to admit me, also so distressing not being able to get anyone to answer the telephone when I phoned to ask how my husband was. The staff were very good when I did get to speak to them, couldn’t fault them.
Reply from Sue Curran, Lodge Manager at Parklands Thank you so much for your review. It was lovely getting to meet you and your husband. I apologise for the delays that you experienced in accessing the Lodge, and your telephone calls. I will look into and try to improve these areas.
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Review from Sue S (Niece of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my uncle regularly at the home. The staff are very warm and welcoming, they are all helpful during my visit and communicate with my uncle in a kind and caring way.
My uncle appears settled in his environment and certainly enjoys his food.
Reply from Sue Curran, Lodge Manager at Parklands Many thanks for such a lovely review of Parklands Lodge and the staff. We are so very lucky to have many caring and friendly staff working within all of our departments. I will pass on your kind words to our dedicated staff team.
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Review from Patrick H (Regular Volunteer) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Re: Parklands Lodge, Southport
Having had the privilege of visiting the sick in care homes for many years, I have to say the management, reception area, kitchen staff and all the carers on the different floors at Parklands Lodge are outstanding.
Despite the many pressures the team are under, their
standards, attitude and professionalism never waivers and they are to be admired.
Reply from Sue Curran, Home Manager at Parklands Many thanks for such a lovely review of Parklands Lodge and the staff. We are so very lucky to have many caring and friendly staff working within all of our departments. I will pass on your kind words to our dedicated staff team.
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Review from S D (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent support from all the staff and management for our mum. Always someone to talk to regarding any concerns. Thank you.
Reply from Roz Evenett, Lodge Manager at Parklands Many thanks for your wonderful review of Parklands Lodge and kind comments regarding the staff and management. It is our pleasure to care for your loved one.
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Review from Marta D (Regular Volunteer) published on 12 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff.
Clean and safe environment.
A physiotherapist from Integrated Community. Reablement and Assessment Service.
Ver professional and friendly. Always professional ways of communicating.
I would highly recommend this place for any of my family.
Reply from Roz Evenett, Lodge Manager at Parklands Many thanks for your wonderful review of Parklands Lodge.
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Review from Sheila M (Daughter of Resident) published on 30 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum enjoyed many happy years at Parklands Lodge. From the moment she arrived, she was made to feel welcome and a part of a community which gave us as a family a great deal of comfort. The range of activities on offer to her was outstanding and she had a fabulous time attending themed parties, outings
all over the area, meals out and garden parties. She absolutely loved it and was very happy. Throughout her time at Parklands Lodge she was well cared for and all the staff were caring and friendly, building up good relationships with her and us as a family who were also included in activities and outings if we wanted to attend. Her latter years of nursing care coincided with Covid-19 and although it was difficult to not be able to visit her the staff helped her with facetime and we were able to celebrate her 90th birthday in a limited, but meaningful way. There were a large number of staff who were a part of mum's care but I have to say a particular thanks to those who were with her throughout her stay.
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Review from Suzanne R (Resident) published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here. The staff are lovely. I have a lovely room.
Reply from Fran Lally, Lodge Manager at Parklands I am so pleased you are happy and content in your new home as we, all the team, see you as part of our happy Parklands family. Thank you for your review.
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Review from Cathryn H (Daughter of Resident) published on 13 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has now been in Parklands Lodge for 4 months. I have to say that her care in Bluebell has been excellent. She seems to have settled now and believes that she is in a hotel. She doesn't seem to have any complaints which is a minor miracle.


One small niggle is that some of her belongings seem to

have gone missing. As she was admitted directly from the hospital and during Covid restrictions, all her clothing, her handbag, glasses etc. were not labelled. By the time I was able to visit her room I discovered that several things were not there.


Overall I am happy as Mum's care is great.

Reply from Fran Lally, Lodge Manager at Parklands I am sure it is reassuring to you that your mum is settled and happy and that she appears to compare her current home to a hotel which clearly indicates that she is happy with the quality of care she is receiving from all the team.

Whilst I remain understanding over the lost items, I can only reiterate that if those items were sent with your mum upon her discharge from the hospital they would have been in her room, or my staff would have been aware of them.

I understand it remains unclear if the hospital sent these items upon discharge and I can only apologise for any upset caused to you as I would not be happy about it either.

Thank you for your kind review that compliments my staff who will endeavour to keep you and your mum happy by providing consistent quality care.
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Review from K W (Daughter of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad moved into Parklands Lodge after spending 8 weeks in hospital. From the very beginning, the manager has been the utmost support to me, and I am very grateful for that.
The staff, whether Nursing, Carers, or Receptionists are all a credit to Parklands Lodge. I can’t fault the care my dad is receiving
and I know he is being really well looked after. This gives me huge peace of mind as I don’t live in the UK. Nothing is ever too much trouble either whether I’m calling each day to see how dad is doing, to speak to him or to arrange visits when I travel over frequently to see dad.
I would highly recommend Parklands Lodge and I thank the team for everything you all do for my lovely dad.
Reply from Fran Lally, Lodge Manager at Parklands It is refreshing to read how pleased you are with the care provided to your dad by all the team. Your dad is part of Parkland’s family, and he is a pleasure to care for. Thank you for your lovely review and especially the praise of all the staff who I know will appreciate your recognition of their dedication to providing your dad, and all our other residents, with a standard of care that we believe is second to none.
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Review from F T (Daughter-in-law of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-Law has been living at Parklands Lodge for two years. Although through some difficult times she has been very well cared for. Following a hospital stay, she had lost weight and was very frail. Parklands really helped to build her back to better health. It has been difficult during Covid
lockdowns but they have done all that they can to keep their residents safe. They are now getting back to normal and having more activities for the residents which they look forward to and enjoy.


The care home manager responds quickly to calls and emails as do the reception staff.
The food is excellent and the chef gets to know what each resident likes and caters for them.
The carers do a great job. I would not hesitate to recommend this care home.

Reply from Fran Lally, Lodge Manager at Parklands It is fantastic when a family member notices a healthy change in their loved one. Parklands Lodge has a great chef who will cater for anyone’s choices of menu. Thank you for your kind comments and we are positive about making our residents' family members feel welcome, and with the Covid restrictions lifted we intend to make the most of it with planned events, especially during the good summer weather.
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Review from Sharon H (Great Great-Niece of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
A warm welcome on attending from the staff who were friendly and willing to assist. A nice place that was clean with things going on, just like a normal family home. It was pleasing to see staff who cared and even had the time to talk with us and other residents which reassured me that we had chosen
the right place which I have to admit was a real worry initially as there are so many to choose from and thankfully, we trusted a recommendation for Parkland’s which was the best thing we did. Thank you.
Reply from Fran Lally, Lodge Manager at Parklands Thank you for your fine compliments of the staff, which will be passed on. I am pleased you feel confident in your decision to choose Parklands to care for your loved one. It is also nice to know that it was based on a recommendation which can only highlight our commitment as a team to provide consistent quality care.
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Review from Jane W (Goddaughter of Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I last visited my Godmother at Parklands in February 2022. The staff could not have been more helpful and the place was spotless. My Godmother regards Parklands as her home which shows just how much she values the care she receives. Many thanks to everyone at Parklands for all you do.
Reply from Fran Lally, Lodge Manager at Parklands Parklands is your Godmother's home. We, the team try to create a family environment with a welcoming atmosphere to family and all visitors. We believe that going this extra mile enhances the quality of life for your loved one and we are pleased by your comments that will be passed on to the staff. Thank you.
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Review from Jean M (Daughter of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Parklands for a few weeks now but I am impressed with his care. Staff do their best to put me at ease and my dad has a good relationship with them.
It’s difficult not being able to see his room straight away as we had to move him from another home but I have been made to feel that
my Dad is happy in his new home which I am so pleased about. He looks well.
Reply from Fran Lally, Lodge Manager at Parklands Thank you so much for your wonderful review. The team do everything from the heart and aim to give the highest quality, not only with providing excellent care but in taking pride in the cleanliness of our home, we are so glad to know that you are very happy with our service. We aim to please and ensure our residents are happy, safe and secure.
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Review from Philip S (Son of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum, who is 93 and has dementia, moved to Parklands Lodge in early October 2021. We had done our research and viewed other care facilities. We were particularly impressed with Parklands Lodge due to the pleasant modern building, comfortable furnishings and lounge areas. We are now very satisfied
with how it has turned out. Mum is safe and happy. She is looked after by dedicated staff and nothing is too much trouble. The food is excellent and the rooms are homely and kept immaculately clean.
PPE and visiting is managed exceptionally well and I feel sure that as a visitor I am safe and that the staff and residents are equally safe.


Overall I would say without hesitation that Parklands Lodge is a really nice facility, managed very well and staffed with dedicated people who care. Looking forward to the spring and summer when everyone can take advantage of the lovely garden. I am very pleased that we made the decision to use Parklands Lodge. Thank you to all the staff and Management

Reply from Fran Lally, Lodge Manager at Parklands Thank you for you review that clearly comes from the heart with your recognition of the dedication by all the team at Parklands. Parklands is pleased to have a modern building that can meet all our residents' needs without any compromise on safety with the added benefit of a lovely garden. We too are looking forward to the summer weather so all families can spend time in the sun with a planned garden party supported by our staff who I am sure will be as happy as I am with your fine compliments regarding the quality of care to your mum.
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Review from George H (Nephew of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my uncle moved into Parklands for special care, I have nothing but praise for them. As he went in just as Covid started. Visits have been few and far between, but on each visit, he has looked very well and very happy. I was greatly impressed when we were able to have a look around before restrictions
set in. When phoning up staff are very helpful and pleasant, also very professional
Reply from Fran Lally, Lodge Manager at Parklands Thank you for your kind words. It will be nice to give this feedback to the team and I will look forward to positive events this year now we are open to visits and providing more normality for residents and families.
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Current Review Score: 9.5 (9.468)

Overview of Review Score

The Review Score of 9.5 (9.468) out of 10 for Parklands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.568 for Parklands is calculated as follows: ( (124 Excellents x 5) + (53 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 190 Ratings = 4.568
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Parklands is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (0)

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