Parklands Lodge

80 Park Road, Southport PR9 9JL
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9.5 106 Reviews
  • Parklands Lodge, Southport
Located in the heart of Southport, Parklands Lodge is the ideal home setting with scenic surroundings and a welcoming team of care professionals. They provide a range of care services to those who are living with dementia including residential care, residential dementia care and dementia nursing care services.

With 70 bedrooms, Parklands Lodge provides a community setting where members can benefit from high-quality care, tailored to their individual needs. Parklands Lodge has been intelligently designed to improve residents’ quality of life, through mobility and experience.

The Lodge is equipped with high-quality furnishings & fittings throughout, as well as scenic views across Southport. Each bedroom comes with an adjustable profile bed, call bell system, flat-screen TV, telephone, wireless internet access and ensuite wet room. There's a range of facilities available including comfortable lounges, dining rooms, health & beauty salon and a kitchenette, so residents and visitors can make tea and coffee at any time!

Parklands Lodge understands the importance of a well-balanced and nutritious diet and therefore, a carefully selected team produces home-cooked meals onsite daily. The menu is crafted with care, incorporating resident’s preferences and cultural or dietary requirements. Guests can also join residents at mealtimes if there have been prior arrangements.

With their own in-house Lifestyle and Wellbeing team, there is never a dull moment. The team is dedicated to making their residents’ home a happy, vibrant and fun place to live! With many in-house activities take place in the communal lounges, there is always something fun going on around every corner.

Parklands Lodge appreciates each resident and their lifetime of experience.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to an assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Lyon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016
  • Number of floors: 4

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Parklands Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.

Parking

  • Off road parking at Parklands Lodge, as well as street parking which is free of charge - so finding a space shouldn't be a problem!

Parklands Lodge Reviews (106)

Total of 106, showing 21-40
9.5

Parklands Lodge has a Review Score of 9.5 (9.471) out of 10, based on 22 reviews in the last 2 years. Over all time Parklands Lodge has 106 reviews.

Overall Experience

  • 85
  • 18
  • 2
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Date Published

106
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10
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Review from C N (Granddaughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad loves living in here. Everyone is always happy and happy to help whenever needed. Lovely home and would highly recommend it.

Reply from Susan Derby, Business Development Manager (Support) at Parklands Lodge

Thank you for your lovely review. It is our pleasure to take care of your granddad and so please he loves living here at Parklands Lodge. There is so much for him to join in and be part of. Thanks again, I will pass on your comments on to the team.

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Review from David S (Son of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

You have replied to my previous email regarding my mums care. But you have not addressed my complaint regarding no expression of bereavement, eg card, phone call from the people and institution who “cared” for her during the last months of her life. I appreciate that you are running a business as well
as a care home but surely some sort of protocol should be in place when a resident passes away? Otherwise it just appears that you don’t “care” and are just concerned with the funding aspect. As for staffing, isn’t continuity and familiarity important for elderly residents?

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Review from Chris P (Daughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We transferred Mum to Parklands in October 2022 from another care home. We wish we had moved her sooner. The difference in Mum has been amazing. She is so much calmer, less anxious, feels safe, has put on weight and her hair has grown back. All the staff have contributed to this change in Mum's health
and we can't thank them enough. They are a very kind, dedicated team of people who care not only for the residents but for their relatives and friends. Moving a loved one to a care home is an emotionally difficult experience but the staff at Parklands have helped us through the hard times. As for the visits from the Alpacas....fantastic!

Reply from Sue Curran, Lodge Manager at Parklands Lodge

Thank you so much for your lovely review of Parklands Lodge. I truly believe when you walk through the front door, whether as a resident or family member, you are part of the Parklands Lodge family. It has been so lovely to see how well your mum has settled and her health has improved so much.

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Review from Joan B (Wife of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Not quite the type of respite care I thought it would be. I really thought my husband would have more communication with other people. Like someone sitting talking to him but realised there wasn’t enough staff and know now that it was just not what I expected. One day I waited a while before I could
get anyone to admit me, also so distressing not being able to get anyone to answer the telephone when I phoned to ask how my husband was. The staff were very good when I did get to speak to them, couldn’t fault them.

Reply from Sue Curran, Lodge Manager at Parklands Lodge

Thank you so much for your review. It was lovely getting to meet you and your husband. I apologise for the delays that you experienced in accessing the Lodge, and your telephone calls. I will look into and try to improve these areas.

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Review from Sue S (Niece of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my uncle regularly at the home. The staff are very warm and welcoming, they are all helpful during my visit and communicate with my uncle in a kind and caring way.
My uncle appears settled in his environment and certainly enjoys his food.

Reply from Sue Curran, Lodge Manager at Parklands Lodge

Many thanks for such a lovely review of Parklands Lodge and the staff. We are so very lucky to have many caring and friendly staff working within all of our departments. I will pass on your kind words to our dedicated staff team.

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Review from Patrick H (Regular Volunteer) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Re: Parklands Lodge, Southport
Having had the privilege of visiting the sick in care homes for many years, I have to say the management, reception area, kitchen staff and all the carers on the different floors at Parklands Lodge are outstanding.
Despite the many pressures the team are under, their
standards, attitude and professionalism never waivers and they are to be admired.

Reply from Sue Curran, Home Manager at Parklands Lodge

Many thanks for such a lovely review of Parklands Lodge and the staff. We are so very lucky to have many caring and friendly staff working within all of our departments. I will pass on your kind words to our dedicated staff team.

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Review from S D (Daughter of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support from all the staff and management for our mum. Always someone to talk to regarding any concerns. Thank you.

Reply from Roz Evenett, Lodge Manager at Parklands Lodge

Many thanks for your wonderful review of Parklands Lodge and kind comments regarding the staff and management. It is our pleasure to care for your loved one.

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Review from Marta D (Regular Volunteer) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.
Clean and safe environment.
A physiotherapist from Integrated Community. Reablement and Assessment Service.
Ver professional and friendly. Always professional ways of communicating.
I would highly recommend this place for any of my family.

Reply from Roz Evenett, Lodge Manager at Parklands Lodge

Many thanks for your wonderful review of Parklands Lodge.

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Review from Sheila M (Daughter of Resident) published on 30 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum enjoyed many happy years at Parklands Lodge. From the moment she arrived, she was made to feel welcome and a part of a community which gave us as a family a great deal of comfort. The range of activities on offer to her was outstanding and she had a fabulous time attending themed parties, outings
all over the area, meals out and garden parties. She absolutely loved it and was very happy. Throughout her time at Parklands Lodge she was well cared for and all the staff were caring and friendly, building up good relationships with her and us as a family who were also included in activities and outings if we wanted to attend. Her latter years of nursing care coincided with Covid-19 and although it was difficult to not be able to visit her the staff helped her with facetime and we were able to celebrate her 90th birthday in a limited, but meaningful way. There were a large number of staff who were a part of mum's care but I have to say a particular thanks to those who were with her throughout her stay.

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Review from Suzanne R (Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here. The staff are lovely. I have a lovely room.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

I am so pleased you are happy and content in your new home as we, all the team, see you as part of our happy Parklands family. Thank you for your review.

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Review from Cathryn H (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has now been in Parklands Lodge for 4 months. I have to say that her care in Bluebell has been excellent. She seems to have settled now and believes that she is in a hotel. She doesn't seem to have any complaints which is a minor miracle.


One small niggle is that some of her belongings seem to

have gone missing. As she was admitted directly from the hospital and during Covid restrictions, all her clothing, her handbag, glasses etc. were not labelled. By the time I was able to visit her room I discovered that several things were not there.


Overall I am happy as Mum's care is great.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

I am sure it is reassuring to you that your mum is settled and happy and that she appears to compare her current home to a hotel which clearly indicates that she is happy with the quality of care she is receiving from all the team.


Whilst I remain understanding over the lost items, I can only reiterate that if those items were sent with your mum upon her discharge from the hospital they would have been in her room, or my staff would have been aware of them.


I understand it remains unclear if the hospital sent these items upon discharge and I can only apologise for any upset caused to you as I would not be happy about it either.


Thank you for your kind review that compliments my staff who will endeavour to keep you and your mum happy by providing consistent quality care.

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Review from K W (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into Parklands Lodge after spending 8 weeks in hospital. From the very beginning, the manager has been the utmost support to me, and I am very grateful for that.
The staff, whether Nursing, Carers, or Receptionists are all a credit to Parklands Lodge. I can’t fault the care my dad is receiving
and I know he is being really well looked after. This gives me huge peace of mind as I don’t live in the UK. Nothing is ever too much trouble either whether I’m calling each day to see how dad is doing, to speak to him or to arrange visits when I travel over frequently to see dad.
I would highly recommend Parklands Lodge and I thank the team for everything you all do for my lovely dad.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

It is refreshing to read how pleased you are with the care provided to your dad by all the team. Your dad is part of Parkland’s family, and he is a pleasure to care for. Thank you for your lovely review and especially the praise of all the staff who I know will appreciate your recognition of their dedication to providing your dad, and all our other residents, with a standard of care that we believe is second to none.

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Review from F T (Daughter-in-law of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law has been living at Parklands Lodge for two years. Although through some difficult times she has been very well cared for. Following a hospital stay, she had lost weight and was very frail. Parklands really helped to build her back to better health. It has been difficult during Covid
lockdowns but they have done all that they can to keep their residents safe. They are now getting back to normal and having more activities for the residents which they look forward to and enjoy.


The care home manager responds quickly to calls and emails as do the reception staff.
The food is excellent and the chef gets to know what each resident likes and caters for them.
The carers do a great job. I would not hesitate to recommend this care home.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

It is fantastic when a family member notices a healthy change in their loved one. Parklands Lodge has a great chef who will cater for anyone’s choices of menu. Thank you for your kind comments and we are positive about making our residents' family members feel welcome, and with the Covid restrictions lifted we intend to make the most of it with planned events, especially during the good summer weather.

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Review from Sharon H (Great Great-Niece of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm welcome on attending from the staff who were friendly and willing to assist. A nice place that was clean with things going on, just like a normal family home. It was pleasing to see staff who cared and even had the time to talk with us and other residents which reassured me that we had chosen
the right place which I have to admit was a real worry initially as there are so many to choose from and thankfully, we trusted a recommendation for Parkland’s which was the best thing we did. Thank you.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

Thank you for your fine compliments of the staff, which will be passed on. I am pleased you feel confident in your decision to choose Parklands to care for your loved one. It is also nice to know that it was based on a recommendation which can only highlight our commitment as a team to provide consistent quality care.

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Review from Jane W (Goddaughter of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I last visited my Godmother at Parklands in February 2022. The staff could not have been more helpful and the place was spotless. My Godmother regards Parklands as her home which shows just how much she values the care she receives. Many thanks to everyone at Parklands for all you do.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

Parklands is your Godmother's home. We, the team try to create a family environment with a welcoming atmosphere to family and all visitors. We believe that going this extra mile enhances the quality of life for your loved one and we are pleased by your comments that will be passed on to the staff. Thank you.

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Review from Jean M (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Parklands for a few weeks now but I am impressed with his care. Staff do their best to put me at ease and my dad has a good relationship with them.
It’s difficult not being able to see his room straight away as we had to move him from another home but I have been made to feel that
my Dad is happy in his new home which I am so pleased about. He looks well.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

Thank you so much for your wonderful review. The team do everything from the heart and aim to give the highest quality, not only with providing excellent care but in taking pride in the cleanliness of our home, we are so glad to know that you are very happy with our service. We aim to please and ensure our residents are happy, safe and secure.

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Review from Philip S (Son of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum, who is 93 and has dementia, moved to Parklands Lodge in early October 2021. We had done our research and viewed other care facilities. We were particularly impressed with Parklands Lodge due to the pleasant modern building, comfortable furnishings and lounge areas. We are now very satisfied
with how it has turned out. Mum is safe and happy. She is looked after by dedicated staff and nothing is too much trouble. The food is excellent and the rooms are homely and kept immaculately clean.
PPE and visiting is managed exceptionally well and I feel sure that as a visitor I am safe and that the staff and residents are equally safe.


Overall I would say without hesitation that Parklands Lodge is a really nice facility, managed very well and staffed with dedicated people who care. Looking forward to the spring and summer when everyone can take advantage of the lovely garden. I am very pleased that we made the decision to use Parklands Lodge. Thank you to all the staff and Management

Reply from Fran Lally, Lodge Manager at Parklands Lodge

Thank you for you review that clearly comes from the heart with your recognition of the dedication by all the team at Parklands. Parklands is pleased to have a modern building that can meet all our residents' needs without any compromise on safety with the added benefit of a lovely garden. We too are looking forward to the summer weather so all families can spend time in the sun with a planned garden party supported by our staff who I am sure will be as happy as I am with your fine compliments regarding the quality of care to your mum.

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Review from George H (Nephew of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my uncle moved into Parklands for special care, I have nothing but praise for them. As he went in just as Covid started. Visits have been few and far between, but on each visit, he has looked very well and very happy. I was greatly impressed when we were able to have a look around before restrictions
set in. When phoning up staff are very helpful and pleasant, also very professional

Reply from Fran Lally, Lodge Manager at Parklands Lodge

Thank you for your kind words. It will be nice to give this feedback to the team and I will look forward to positive events this year now we are open to visits and providing more normality for residents and families.

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Review from Jerram N (Son of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Parklands Lodge after some time in care with other providers, she seems to have settled in really well thanks to the support, help and assistance provided by the manager and her staff team. Not only has mum commented that the staff are really nice and pleasant with her but it’s also the
first time mum hasn’t complained about anything or anyone whilst receiving care which in itself is incredible. She is obviously receiving quality care and attention as this is evident with her appearance and how she is presented, her mood has improved, her anxieties have reduced and is much more settled in herself. Mum tells us that she now feels safe and is able to relax. As a family, we are really grateful for this, and I would like to say thank you to the manager and her team at Parklands Lodge for enabling mum to feel safe and helping in reducing her anxieties. Thank you.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

It is pleasing to know that your mum has conveyed to you how safe, happy, and settled she feels after moving into our care and that you can see that happy change in her mood, appearance, and the reduction of her former anxieties. No finer compliments could be received by the Parklands team from you and on your mum’s behalf. And we thank you for placing your trust in the quality of our care.

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Review from Rachel N (Daughter of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are full of praise for the manager and staff at Parklands Lodge. My elderly father was in need of end-of-life nursing care. The manager went beyond the call of duty to carry out an assessment and organise his move into the home while she was on leave. The welcome we got was first class. Staff were
extremely friendly, welcoming and cared for my father with love, respect and dignity. Safety of residents and staff is a high priority for the home so testing procedures and the use of PPE for visitors is strictly adhered to and well-managed. We were so grateful to be able to spend the last few days at my father’s bedside. Staff were so caring and thoughtful and we really appreciate the support and love we have received from everyone. The building is modern, spotlessly clean, bright and airy. My husband’s late father spent many happy months as a dementia resident four years ago. We would have no hesitation in recommending Parklands Lodge and the great team that they have. Thank you.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

We reiterate our heartfelt condolences to you and your Father’s wider family. It is nice to know how much the care provided by the Team at Parklands is appreciated. Again, we thank you for your recognition of our dedication to respect and dignity, this is paramount in our care. The quality of End-of-life care is something that requires a passionate team which I am proud to say we have at Parklands. At some point we must all face this journey and my team, and I endeavour to make it as comfortable and as family orientated as possible for your loved one.
Thank you for the wonderful compliments to the staff and myself. I do share reviews in staff meetings, and they are gratefully received as the best thank you that a family can provide to all the Parklands Team. Finally, we wish you and your family a happy future as well as sharing between you the many fond memories you have of your Father.

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Current Review Score: 9.5 (9.471)

Overview of Review Score

The Review Score of 9.5 (9.471) out of 10 for Parklands Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.471 for Parklands Lodge is calculated as follows: ( (157 Excellents x 5) + (77 Goods x 4) + (20 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 261 Ratings = 4.471

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parklands Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (2)

Sarah

Sarah Lyon

Job Title: Lodge Manager

Joined: 2023

From the very first moment I walked through the doors of Parklands Lodge I received a fabulous warm welcome not only from the staff team but residents alike. It became evident that everyone has a true passion, takes pride in all aspects of the care home, and truly cares about the residents and their families/loved ones.


It is imperative that all residents, their families and visitors receive a warm and friendly welcome when arriving at Parklands Lodge, this is something that I feel makes a true difference.

As a home, Parklands Lodge provides a range of services from residential care to specialised nursing and dementia care, which ensures that we can adapt to residents' ever-changing needs/requirements. We are passionate. and committed to working with you or your loved one to promote and encourage independence. We also aim to support you to live your life in colour giving you and your family peace of mind that we are here to provide support around the clock whenever you need it.

Here at Parklands Lodge, we understand how difficult it can be to move into a care home environment. The team are here to support you with the transition into your new home making it as seamless as possible. We are available to provide support, guidance and information not only to our residents here at Parklands but to their loved ones/family members throughout the journey. We are here to promote a positive, safe, and well-maintained environment where we view all of our residents and their families as an extension of our own.

Jayne

Jayne Burns

Job Title: Lodge Sales Advisor

Joined: 2019

I have worked for Athena Healthcare Group for just over 5 years.


I started as a Concierge at Abbey Wood Lodge but recently joined the team of Lodge Sales Advisors based at our UK head office. I help families find the perfect forever home for their loved ones, liaising with Social Care and many local hospitals.


I enjoy my role very much, especially seeing new residents and their family becoming part of the Lodges extended family. Being a family that has a loved one with Dementia, I feel this helps me understand the pressure put on families when they suddenly have to consider the alternative to keeping their loved one at home.

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