Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Ellerslie Court

stars
stars 04 September 2025
We have new staff and new manager since February. But we can see all the new ideas and care plan coming together. The home is friendly and a caring feel.
Review from Lizabeth T (Daughter of Resident/Service User)
stars
stars 05 August 2025
I am deeply disappointed with the standard of care at Ellerslie Court. Basic needs are frequently neglected. Residents often wait excessively long for assistance after ringing the bell, sometimes resulting in accidents. It's heartbreaking to see individuals left wet and uncomfortable after showering
due to lack of timely support. Communication is poor-residents are not listened to, and their concerns are routinely dismissed. The food quality is substandard and lacks variety or nutritional value. The lift is constantly out of order, leaving residents confined to their rooms for extended periods, which is both isolating and unacceptable. This environment does not reflect the dignity and respect that vulnerable individuals deserve. I sincerely hope improvements are made urgently.
Review from Lorna C (Mother of Resident/Service User)