Ellerslie Court

38 Westcliffe Road, Southport PR8 2BT
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1.1 1 Review
  • Ellerslie Court, Southport
Vitalise Ellerslie Court is part of a national charity, known for its work in helping those in need of respite care and making a difference to the lives of adults with a physical disability.

By recruiting a team of compassionate volunteers, the home offers numerous opportunities to those in need of help and assistance, in line with recognised care regulations.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 14 Service Users

Primary Care Categories

  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Other Care Provided

  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Good to Know

Person in charge

  • Sandra Jones (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (14)

Ellerslie Court Reviews (1)

1.1

Ellerslie Court has a Review Score of 1.1 (1.083) out of 10, based on 1 reviews in the last 2 years. Over all time Ellerslie Court has 1 review.

Overall Experience

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Date Published

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Review from Lorna C (Mother of Resident) published on 5 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am deeply disappointed with the standard of care at Ellerslie Court. Basic needs are frequently neglected. Residents often wait excessively long for assistance after ringing the bell, sometimes resulting in accidents. It's heartbreaking to see individuals left wet and uncomfortable after showering
due to lack of timely support.
Communication is poor-residents are not listened to, and their concerns are routinely dismissed. The food quality is substandard and lacks variety or nutritional value. The lift is constantly out of order, leaving residents confined to their rooms for extended periods, which is both isolating and unacceptable.
This environment does not reflect the dignity and respect that vulnerable individuals deserve. I sincerely hope improvements are made urgently.

Reply from Jay Patel, Owner at Ellerslie Court

Thank you for taking the time to share your feedback. We are extremely disappointed to hear that your experience does not reflect the high standards of care and support we are committed to providing.At Ellerslie, the well-being and satisfaction of our residents and their families are of utmost importance. We continuously monitor and evaluate our services through regular satisfaction surveys, which consistently show high levels of appreciation for the care, support, and overall experience we offer.Nevertheless, we take all feedback seriously and would welcome the opportunity to discuss your concerns in more detail. Your insights are valuable to us, and we are committed to addressing any specific issues to ensure the best possible experience for all our residents.Please feel free to contact us directly, so we can understand more about your concerns and work together towards a resolution.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 1.1 (1.083)

Overview of Review Score

The Review Score of 1.1 (1.083) out of 10 for Ellerslie Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.1 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.083 for Ellerslie Court is calculated as follows: ( (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 12 Ratings = 1.083

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Ellerslie Court is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8. 0 Positive Reviews ÷ 2.8 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Feb 2025

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Inadequate

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Ellerslie Court

What types of Care is Ellerslie Court registered for?

Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ellerslie Court have?

There are 14 Single Rooms.

What are the Facilities & Services at Ellerslie Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ellerslie Court to the centre of Southport?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ellerslie Court to verify any information. View our terms and conditions. Ellerslie Court has an Enhanced Service - more info.