Ellerslie Court

What a Refreshing Change My best friend is residing here and 12 months ago when i visited i wasn't impressed to say the least ! I dont want to go into to much detail but the atmosphere was horrible and i just wanted to take my freind home with me but i couldn't as he needs professional care Then along comes a lady named Claire who is now the manager and i dont know how or what she has done but its like she has sprinkled a little magic on Ellerslie Court i was there the other day and im pleased to say its like a completely different place The staff all have a spring in there step All the residents seem as happy and joyful as they can be my mate has a fantastic relationship with a young carer named Kenzie Plus he has Ange who is organising a sponsored walk for those who are able It has realy settled my mind knowing my freind is being well looked after and cared for Plus you got mark the cook who my freind says does boss scran hahahaha Im going up early on my next vist to try get a dinner

I have noticed a considerable difference in the care provided to service user, the morale of staff, the teamwork and the overall running of the home. They have recently come under new management which has made such a difference to the care delivered. My friends individual needs are considered, everyone within the home is happy and it feels like a different environment compared to 6 months ago. The new manager is on the ball with everything and raises any concerns immediately to us. I hope this continues and would like to say thankyou to the team for caring so dearly for my friend and everyone else in the home. It feels like such a warm atmosphere on walking in, nothing is too much to ask for, the presence of the home manager is more prominent which I think has been vital in the way the care is delivered and the way the home is now being run.

The standard of care at this home has improved significantly under the new management team. The staff demonstrate a truly person-centred approach, combining deep empathy with professional care. They have provided exceptional support to my daughter, adapting well to her individual needs. Following some previous challenges, it is a great relief to finally start feeling at ease, knowing she is safe, secure, and well supported. Thank you to the entire team for their dedication.

We have new staff and new manager since February. But we can see all the new ideas and care plan coming together. The home is friendly and a caring feel.