Submit a Review for Park Lane Care Home
7-9 Park Lane, Congleton, CW12 3DN
View full details of Park Lane Care HomeLatest Reviews for Park Lane Care Home
29 January 2026
I don't get to see my friend as I'm retired and live in the Midlands. When I visited my friend before Christmas he looked really well and cared for.
The home is lovely and clean and the staff I met were all friendly and welcoming.
26 January 2026
Our family is incredibly grateful for the care my gran received at this care home. From the very beginning, it was clear that the staff genuinely cared about her wellbeing and dignity. She was treated with kindness, patience, and respect, which gave us real peace of mind during a difficult time.
The environment was welcoming and clean, and communication with the family was clear and reassuring. Knowing that my gran was safe, comfortable, and cared for meant more than we can put into words. We will always be thankful for the compassion shown to her and to our family.
23 January 2026
Fantastic carehome with such a lovely atmosphere.. always immaculately clean and feels so homely. The staff are very friendly and welcoming, and there's always something going on for the residents to take part in. I would 100% recommend Park Lane.
14 January 2026
My mother has been in your care for a little over 8 years and was really pleased how she was looked after and cared for. I feel she was really happy with her time there. All the staff were amazing. I don't think she would have lived as long as she did without that care she was given. You should be
very proud of the home and staff you have in Congleton.
13 January 2026
I can't thank the carers at Park Lane enough for their incredible care, kindness and dedication they show every single day. They treat Nana with so much patience, respect and warmth, always taking the time to make her feel comfortable and valued. It means the world to our family to see how happy and
relaxed she is, and that's entirely down to the staff's gentle and compassionate nature.
Communication is excellent, and we are always kept informed and reassured.
We are incredibly grateful for everything they do and feel very lucky to have found somewhere so dedicated. I wouldn't hesitate to recommend them to anyone looking for outstanding care for a loved one.
07 January 2026
Park Lane is a very warm, friendly place with a family feel to it. All the staff are approachable and work very hard supporting the residents while at the same time maintaining the resident's dignity and individuality. They are very quick to notice when a resident needs extra support, and I have
found that any concern I have about my Mum's health has been acted upon right away.The Activity Co-ordinators are excellent in their provision of daily schedules of the many varied activities. From group activities to one-to-one outings. They strive to include the interests of all the residents. From Rickshaw rides around the park to visits from miniature ponies. My Mum especially loves the arts, crafts, games and chair exercises. The building is bright, cheerful and spotlessly clean. The dining area is welcoming, clean and cosy. There is always a choice on the menu from the friendly chefs. They never fail to provide a home-made cake so the residents can celebrate when it's someone's birthday.
05 December 2025
Excellent care received by all staff. Very clean home and staff care for each individual especially well. Food excellent, would highly recommend Park Lane. I am made to feel very welcome when I visit.
30 September 2025
We looked at 4 other care homes before choosing Park Lane and it was the best decision we have ever made in the care of Mum. The staff are loyal, hardworking, caring and very professional. The long service of many of the staff prove the job satisfaction in caring for vulnerable patients. It it kept
immaculate, the food is excellent, activities well planned and stimulating. It is also a place full of happiness and the end of life care is attentive and compassionate. I have been in many care homes through church volunteering but this is the best I have ever been in.
04 September 2025
Mum has been with the wonderful team at Park Lane for over two years. We cannot thank them enough for going above and beyond to care for mum as if she was part of their family. As mum's dementia has deteriorated they have adjusted her care so well and whilst she is not able to participate in the
excellent daily activities as much any more the fabulous lady always makes sure mum is included in everything from crafting to painting. The team even do her hair and paint her nails, as she was always proud to be well turned out. I've heard so many terrible stories about care homes from friends but we cannot fault the managers and the wonderful team at Park Lane. There seems to be no staff turnover and everyone is so welcoming and friendly when we visit and proactively keep us informed of mum's care needs. The home itself is bright, modern and fresh and mum's bedroom is like a home from home which is so important. Cannot thank them all enough.
01 September 2025
Mum has been a resident for over 6 months now and has settled in extremely well due to the excellent care she receives. Without exception, all staff are friendly, thoughtful, and above all, caring. They treat Mum like their own mother or grandma!
The home is spotlessly clean and always smells
nice. The food is good and varied and there are daily activities and frequent outings.
Mum has difficulty talking but since entering the home, her speech has improved and her overall health, cognition and motivation has too. Her character has returned.
Thank you to all for the wonderful attention you give to Mum. I'm grateful you were able to take her at such short notice and pleased she has settled in so well.
28 August 2025
I always find the home spotlessly clean and tidy. The staff are always very friendly and clearly work hard. It gives me great comfort to know that my mother is in a safe environment and being cared for as well as she is
12 August 2025
I can't thank Park Lane Residential enough for the outstanding care they provide to my Nanna. The staff are incredibly kind, professional, and truly go above and beyond for their residents.
From the moment my Nanna arrived, she was treated with warmth, respect, and compassion. The team takes time
to build real relationships with each resident, making them feel safe, comfortable, and valued every day.
It gave our family such peace of mind knowing she was in such capable and caring hands. Park Lane Residential is a truly special place, and we're so grateful for everything they've done.
12 August 2025
It is amazing to be able to sleep at night knowing that my Mum in Law is safe. The home is spotless, the staff and management are amazing people. The rooms are clean and tidy. Activities are available seven days a week. It's lovely to get a phone calls off Mum saying how happy she is and loves
living at Park Lane. Thankyou to the home manager and everyone for making life perfect.
24 April 2025
Awesome care for mum. Clean and well appointed establishment. Staff friendly and attentive. Good food menu and great activities. All in all a well run home, the first time in many years, we can relax and know that she is ok
23 April 2025
Mum has been a resident for a few years now, the care is excellent and has never changed. The home itself is spotlessly clean and the rooms are the same. The staff are welcoming and amazing the same as the manager and deputy manager. The food is excellent with amazing chefs.
I couldn't think of a
better place for Mum to be looked after and cared for like she was a part of every staff members family.
Thankyou for everything you do x
04 April 2025
Park Lane was the first choice of three homes assessed independently by me and my daughter for my wife who suffers from dementia. Having moved her into there in February, we are delighed with our choice. Most importantly, my wife has settled quickly and is content with her situation which has
assured us that we made the right choice for her. All staff are very friendly and welcoming and the home has a relaxed and calm atmosphere. The level of care provided is high and carers and management are quick to inform me of aspects of my wife's care and to seek my agreement where changes are proposed. There are additional activities both in groups and at a personal level as necessary to add stimulation for residents. We have also been allowed to personalise my wife's room with reminders of her family life to make it feel more homely. Even our 5 year old Grandson said that it was a nice hotel on a recent visit. Thanks to all for helping us through this difficult decision.
27 March 2025
My 93 year old Mother has been a resident at Park Lane care home since November 2022.
Park Lane is such a lovely residential care home, relatively small and has a very homely atmosphere.
ALL of the staff are amazing, they do such a wonderful job of taking care of all the residents.
My Mum is so
well looked after, the home is immaculate, the chef bakes all the residents a beautiful birthday cake on their birthdays, it was Mums 93rd birthday last week and she had a lovely day and was presented with a gorgeous birthday cake, candles to blow out after everybody sang to her!
It gives me peace of mind knowing that my Mum is being so well looked after and that she is happy and very content!
The home does activities with the residents, recreation, baking, entertainment. A marvellous place for a loved one to be in! I can highly recommend Park Lane. The carers treat the residents with dignity and respect, they all do such a wonderful job and I can't thank them enough!
30 January 2025
My mother has been a resident of Park Lane Residential Home for over three years. Throughout this time she has been cared for with kindness, thoughtfulness and sensitivity. On my visits to see her I am always impressed by the way the carers deal with residents who are upset or exhibiting challenging
behaviour. In fact I often find myself remarking to friends that I don't know how they stay so calm!
The staff are always welcoming and friendly. If there is a need to inform me about any personal issues they will contact me right away rather than wait for my next visit.
My mother recently reached her 100th birthday. I cannot emphasise enough how helpful the activity organiser and manager were in planning and even organising her birthday celebrations. A day my family will never forget. Even going as far as encouraging others to send cards in order that my mother had over a hundred on the day. The home also provided cakes, sweets and drinks for the children.
27 January 2025
My husband was a resident for respite care for a week. He enjoyed his stay and said he would like to return. There was a lovely family atmosphere and all the staff were extremely friendly and attentive. They responded immediately when called. He enjoyed the meals and the company. I felt that he was
kept safe.
06 September 2024
My Nana lives at Park Lane. She has been there for a while and I visit her a lot. This week we came in with my little puppy for Dog Day, not only did Nana sit with him but I went round to see all the other residents and they had a cuddle with him. Everyone who works there is ace! They look after my
nana and make her happy. Thank you for being there for her.
Latest Reviews for Park Lane Care Home
29 January 2026
I don't get to see my friend as I'm retired and live in the Midlands. When I visited my friend before Christmas he looked really well and cared for.
The home is lovely and clean and the staff I met were all friendly and welcoming.
26 January 2026
Our family is incredibly grateful for the care my gran received at this care home. From the very beginning, it was clear that the staff genuinely cared about her wellbeing and dignity. She was treated with kindness, patience, and respect, which gave us real peace of mind during a difficult time.
The environment was welcoming and clean, and communication with the family was clear and reassuring. Knowing that my gran was safe, comfortable, and cared for meant more than we can put into words. We will always be thankful for the compassion shown to her and to our family.
23 January 2026
Fantastic carehome with such a lovely atmosphere.. always immaculately clean and feels so homely. The staff are very friendly and welcoming, and there's always something going on for the residents to take part in. I would 100% recommend Park Lane.
14 January 2026
My mother has been in your care for a little over 8 years and was really pleased how she was looked after and cared for. I feel she was really happy with her time there. All the staff were amazing. I don't think she would have lived as long as she did without that care she was given. You should be
very proud of the home and staff you have in Congleton.
13 January 2026
I can't thank the carers at Park Lane enough for their incredible care, kindness and dedication they show every single day. They treat Nana with so much patience, respect and warmth, always taking the time to make her feel comfortable and valued. It means the world to our family to see how happy and
relaxed she is, and that's entirely down to the staff's gentle and compassionate nature.
Communication is excellent, and we are always kept informed and reassured.
We are incredibly grateful for everything they do and feel very lucky to have found somewhere so dedicated. I wouldn't hesitate to recommend them to anyone looking for outstanding care for a loved one.
07 January 2026
Park Lane is a very warm, friendly place with a family feel to it. All the staff are approachable and work very hard supporting the residents while at the same time maintaining the resident's dignity and individuality. They are very quick to notice when a resident needs extra support, and I have
found that any concern I have about my Mum's health has been acted upon right away.The Activity Co-ordinators are excellent in their provision of daily schedules of the many varied activities. From group activities to one-to-one outings. They strive to include the interests of all the residents. From Rickshaw rides around the park to visits from miniature ponies. My Mum especially loves the arts, crafts, games and chair exercises. The building is bright, cheerful and spotlessly clean. The dining area is welcoming, clean and cosy. There is always a choice on the menu from the friendly chefs. They never fail to provide a home-made cake so the residents can celebrate when it's someone's birthday.
05 December 2025
Excellent care received by all staff. Very clean home and staff care for each individual especially well. Food excellent, would highly recommend Park Lane. I am made to feel very welcome when I visit.
30 September 2025
We looked at 4 other care homes before choosing Park Lane and it was the best decision we have ever made in the care of Mum. The staff are loyal, hardworking, caring and very professional. The long service of many of the staff prove the job satisfaction in caring for vulnerable patients. It it kept
immaculate, the food is excellent, activities well planned and stimulating. It is also a place full of happiness and the end of life care is attentive and compassionate. I have been in many care homes through church volunteering but this is the best I have ever been in.
04 September 2025
Mum has been with the wonderful team at Park Lane for over two years. We cannot thank them enough for going above and beyond to care for mum as if she was part of their family. As mum's dementia has deteriorated they have adjusted her care so well and whilst she is not able to participate in the
excellent daily activities as much any more the fabulous lady always makes sure mum is included in everything from crafting to painting. The team even do her hair and paint her nails, as she was always proud to be well turned out. I've heard so many terrible stories about care homes from friends but we cannot fault the managers and the wonderful team at Park Lane. There seems to be no staff turnover and everyone is so welcoming and friendly when we visit and proactively keep us informed of mum's care needs. The home itself is bright, modern and fresh and mum's bedroom is like a home from home which is so important. Cannot thank them all enough.
01 September 2025
Mum has been a resident for over 6 months now and has settled in extremely well due to the excellent care she receives. Without exception, all staff are friendly, thoughtful, and above all, caring. They treat Mum like their own mother or grandma!
The home is spotlessly clean and always smells
nice. The food is good and varied and there are daily activities and frequent outings.
Mum has difficulty talking but since entering the home, her speech has improved and her overall health, cognition and motivation has too. Her character has returned.
Thank you to all for the wonderful attention you give to Mum. I'm grateful you were able to take her at such short notice and pleased she has settled in so well.
28 August 2025
I always find the home spotlessly clean and tidy. The staff are always very friendly and clearly work hard. It gives me great comfort to know that my mother is in a safe environment and being cared for as well as she is
12 August 2025
I can't thank Park Lane Residential enough for the outstanding care they provide to my Nanna. The staff are incredibly kind, professional, and truly go above and beyond for their residents.
From the moment my Nanna arrived, she was treated with warmth, respect, and compassion. The team takes time
to build real relationships with each resident, making them feel safe, comfortable, and valued every day.
It gave our family such peace of mind knowing she was in such capable and caring hands. Park Lane Residential is a truly special place, and we're so grateful for everything they've done.
12 August 2025
It is amazing to be able to sleep at night knowing that my Mum in Law is safe. The home is spotless, the staff and management are amazing people. The rooms are clean and tidy. Activities are available seven days a week. It's lovely to get a phone calls off Mum saying how happy she is and loves
living at Park Lane. Thankyou to the home manager and everyone for making life perfect.
24 April 2025
Awesome care for mum. Clean and well appointed establishment. Staff friendly and attentive. Good food menu and great activities. All in all a well run home, the first time in many years, we can relax and know that she is ok
23 April 2025
Mum has been a resident for a few years now, the care is excellent and has never changed. The home itself is spotlessly clean and the rooms are the same. The staff are welcoming and amazing the same as the manager and deputy manager. The food is excellent with amazing chefs.
I couldn't think of a
better place for Mum to be looked after and cared for like she was a part of every staff members family.
Thankyou for everything you do x
04 April 2025
Park Lane was the first choice of three homes assessed independently by me and my daughter for my wife who suffers from dementia. Having moved her into there in February, we are delighed with our choice. Most importantly, my wife has settled quickly and is content with her situation which has
assured us that we made the right choice for her. All staff are very friendly and welcoming and the home has a relaxed and calm atmosphere. The level of care provided is high and carers and management are quick to inform me of aspects of my wife's care and to seek my agreement where changes are proposed. There are additional activities both in groups and at a personal level as necessary to add stimulation for residents. We have also been allowed to personalise my wife's room with reminders of her family life to make it feel more homely. Even our 5 year old Grandson said that it was a nice hotel on a recent visit. Thanks to all for helping us through this difficult decision.
27 March 2025
My 93 year old Mother has been a resident at Park Lane care home since November 2022.
Park Lane is such a lovely residential care home, relatively small and has a very homely atmosphere.
ALL of the staff are amazing, they do such a wonderful job of taking care of all the residents.
My Mum is so
well looked after, the home is immaculate, the chef bakes all the residents a beautiful birthday cake on their birthdays, it was Mums 93rd birthday last week and she had a lovely day and was presented with a gorgeous birthday cake, candles to blow out after everybody sang to her!
It gives me peace of mind knowing that my Mum is being so well looked after and that she is happy and very content!
The home does activities with the residents, recreation, baking, entertainment. A marvellous place for a loved one to be in! I can highly recommend Park Lane. The carers treat the residents with dignity and respect, they all do such a wonderful job and I can't thank them enough!
30 January 2025
My mother has been a resident of Park Lane Residential Home for over three years. Throughout this time she has been cared for with kindness, thoughtfulness and sensitivity. On my visits to see her I am always impressed by the way the carers deal with residents who are upset or exhibiting challenging
behaviour. In fact I often find myself remarking to friends that I don't know how they stay so calm!
The staff are always welcoming and friendly. If there is a need to inform me about any personal issues they will contact me right away rather than wait for my next visit.
My mother recently reached her 100th birthday. I cannot emphasise enough how helpful the activity organiser and manager were in planning and even organising her birthday celebrations. A day my family will never forget. Even going as far as encouraging others to send cards in order that my mother had over a hundred on the day. The home also provided cakes, sweets and drinks for the children.
27 January 2025
My husband was a resident for respite care for a week. He enjoyed his stay and said he would like to return. There was a lovely family atmosphere and all the staff were extremely friendly and attentive. They responded immediately when called. He enjoyed the meals and the company. I felt that he was
kept safe.
06 September 2024
My Nana lives at Park Lane. She has been there for a while and I visit her a lot. This week we came in with my little puppy for Dog Day, not only did Nana sit with him but I went round to see all the other residents and they had a cuddle with him. Everyone who works there is ace! They look after my
nana and make her happy. Thank you for being there for her.