Park Lane Residential Home, Congleton, Cheshire
Park Lane Residential Home, Congleton, Cheshire
Park Lane Residential Home, Congleton, Cheshire

Park Lane Residential Home is a modern purpose built care home that specialises in the care of people suffering from Dementia.

The home is located in the heart of Congleton, and has excellent links with the local community.

Park Lane is home from home with an established team off staff who are comitted to providing a high standard of care.

Group: Kingsley Healthcare

Person in charge: Jayne O'Sullivan (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Social Services, Private. Ages 50+.

Single Rooms: 38

Shared Rooms: 2

Rooms with ensuite WC: 38

Facilities & Services: Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Park Lane Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Park Lane Residential Home has a Review Score of 9.7 (9.709)

The Review Score of 9.7 (maximum of 10) for Park Lane Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Park Lane Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.709 for Park Lane Residential Home is calculated as follows: ( (242 Excellents x 5) + (86 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 333 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Park Lane Residential Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 16 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    23
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park Lane Residential Home?

  • Extremely LIKELY
    27
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park Lane Residential Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    7
  • Niece of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

Very helpful staff who always have time to listen, try to understand and act.
They do their best to ensure the comfort of their clients.
The environment of the client is paramount. I have never encountered the smell of urine of faeces within the home.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I couldn't be happier with the care that my dad receives at Park Lane. I have been to different homes and this is the best - marvellous.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit this home on quite a regular basis. Every time I walk through the door I am greeted by one of the lovely carers and I cannot praise the management for making this atmosphere so lovely. My friend is always very pleased when I came to visit her which is a lovely thing to see. The whole team at Park Lane deserve a gold medal for doing such a good job at ensuring all of the residents are happy as well as the visitors.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Park Lane for nearly 8 months now and seems well settled and happy. All the staff are very kind and friendly and go out of their way to make things comfortable for Mum and as easy for me as possible (I live overseas so it is particularly difficult to be so far away from Mum) - I'm able to Skype which really helps as Mum can't use a phone properly anymore.
Even though I'm on the other side of the world I feel confident that they are keeping a close eye on Mum's state of health and wellbeing which certainly helps to reduce my worries about her!

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

It was nice to see my nan in good hands while I have been looking after my grandad at his home. I would recommend park lane residents home to everyone. The staff are very helpful and polite and help my nan a lot. Thank you to all the staff.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother came to Park Lane in Congleton in January. The care and support that she is receiving is impeccable and staff are wonderful, always approachable. All staff and management go beyond to help myself and my mother. Thank you, I can't say enough about Park Lane.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne O'sullivan, Home Manager at Park Lane Residential Home responded to this review on 06 Apr 2017:

Thank you for your lovely comments about the staff and home at Parklane.

Very pleased with the improvement with my mum during her time at Park Lane Residential Home, which greatly improved my mum's health, hygiene and mental health and happiness.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 16 Mar 2017:

Thank you for your positive review.

The manager and her team do a fantastic job of caring for all the residents. Excellent speedy communication with family gives peace of mind. My grandmother is so well looked after and I'm really happy she's in such safe hands.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne O'sullivan, Home Manager at Park Lane Residential Home responded to this review on 14 Mar 2017:

Thank you Nicole for such a lovely review and positive feedback.

Always find staff helpful and always looking towards the residents well being.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 02 Feb 2017:

Thank you for the lovely review I will pass it onto the team.

Always nice and friendly staff, nothing is too much trouble.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne O'Sullivan, Registered Manager at Park Lane Residential Home responded to this review on 02 Feb 2017:

Thank you for the kind review I will pass your comments on to the team.

My Mother-in-law is treated well and respected. She is well looked after, she likes the staff that care for her.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 30 Jan 2017:

Thank you for you positive comments.

Every time we visit there is a pleasant and friendly atmosphere.
All residents are clean and well attired, the staff are caring and cater for all individual needs and certainly appear to know all the quirks of the residents.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 20 Jan 2017:

Thank you for your lovely positive review, I will pass this onto the team.

My auntie had a very sudden onset of vascular dementia and had been very independent prior to her admission to Park Lane, even driving.
I was worried that her transition from such an independent life would be difficult and as I live in London I was super nervous.

I needn't of worried, the care, cleanliness, friendliness of the home is excellent and I feel 100% at ease that she is in the best place possible! She seems very settled and happy. I just hope when I am old I find somewhere as nice.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 20 Jan 2017:

Thank you so much Charlotte for your review, it boost's the staff moral so much to receive such positive comments.

My mother and father in law have received tremendous care at Park Lane. The staff are polite, patient and always sensitive to their needs. As a family, we feel that we can always talk to the staff if we have any concerns and they are always quick to respond. The home is always clean and fresh. Food is excellent. We would have no hesitation in recommending Park Lane to anyone.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 26 Jan 2017:

Thank you Lynn for this lovely review with such positive comments to pass onto the staff

Very efficient and staff are friendly. All staff seem happy in their work and care for all people in their care all areas are clean and well maintained.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 09 Jan 2017:

Thank you, Andrew, for your review, it's lovely to have such good feedback.

I think it was nice and relaxed. A lot of care was given while I was there to all residents who needed it.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Cannot fault it in any way.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 16 Nov 2016:

Thank you for a lovely review.

It's a very nice place, like a hotel, very good to me. Food is good, cannot fault it.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am delighted to live in Park Lane, it suits me. I can come and go as I please. I am really pleased as we now have a new puppy "Buttons".

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleasant home and staff are lovely and caring, my mother is very happy here and well looked after.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Value for Money: Good

My dad was cared for excellently by friendly and helpful staff. His room was like a hotel room and the decor and general tidiness of the home was very good. They made my dad feel really welcome and us as a family and we could visit any time of the day which was great. The food was also of a very high standard and my dad really enjoyed his stay.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 07 Sep 2016:

Thank you for a lovely review, I will pass on your feedback to the staff team.

My 90 year old aunt was admitted to Park Lane care home in January this year as she is no longer able to live independently. From the get-go the staff at Park Lane have proved to be caring and professional. The home has a friendly and relaxed atmosphere and on each visit the resident ladies on my aunt's floor, seem to be a chatty and interactive bunch. The staff have tried to understand as much as possible about aunt's likes and dislikes as well as her needs. She has therefore settled in quickly and is at ease there.

On two occasions it has been necessary to send her to hospital and each time I have received a prompt and informative call from staff. I live at a distance so good communication is essential. The manager has always responded quickly to emails from me and other members of staff will phone to keep me in the loop if they have any concerns.

In brief, the staff have my trust and my aunt is receiving excellent and attentive care.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been in the care home for almost three years. She is fairly independent but when needed,staff are quick to attend and the care she receives is excellent. The staff are wonderful and are supported by an excellent management team, namely the manager. I cannot fault the home on any level at all.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My opinion of Park Lane is that it is a very friendly environment. Staff are very good and patient they seem to let mum have freedom of the home sometimes she does not want to go to bed so they let her do her own thing which I think is good. If there are any problems with mum they keep us well informed which is another good thing. Mum seems very happy.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 21 Apr 2016:

Thank you Kath for your feedback it is appreciated by myself and the team.

Mum has been at Park Lane for 20 months now. She has mild-to-moderate dementia, and is partially sighted.

She tells me that she feels extremely well cared for, and that she is very content, being surrounded by other people "in the same boat" and is no longer lonely.

Staff (that is, all staff - managers, carers, maintenance and administrative staff) maintain a consistently welcoming atmosphere, always offering Mum and visitors a friendly word in passing.

Rooms are bright, cheerful and scrupulously clean. Food is wholesome and plentiful.

As a result of Mum's sound self-organisation and feelings of independence, staff very occasionally need to be reminded not to tidy her room too thoroughly, in case she is unable to find her knitting!

Mum's health improved significantly upon arrival at Park Lane, and she has remained in good health ever since.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 21 Apr 2016:

Thank you Mike for your feedback it's much appreciated by myself and the team.

Excellent care received by my grandmother, kind, caring staff with compassion delivered in a person centred way. Clear concise communication from admin staff and carers, informed of any issues in a timely fashion.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 12 Jan 2016:

Thank you Claire, what a lovely review
Kind Regards

My mother is well looked after and the staff are all very pleasant. She is well presented with fresh clothes every day. The food is plain but well cooked, and in recent times under the new management is more varied. I have put poor for activities, they do have entertainment, ie. music and movement, and singers come in. Maybe they are too far into their dementia to do more but I would like to see a bit more stimulation.

How likely would you be to recommend Park Lane Residential Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Stephen Pullinger, head of PR at Park Lane Residential Home responded to this review on 26 Apr 2016:

Thank you for such a positive review. It really makes our hard-working staff feel appreciated.

My mother has been in the home for just over 3 and a half years and I can honestly say the standard of care has been consistently of the highest standard. Any slight problem has been attended in the most prompt and professional of manner. The current manager has maintained an incredible level of care and understanding. I cannot fault the home on any level at all.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 05 Jan 2016:

Thank you Maxine, your comments are appreciated and I will also pass them onto the team.

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April 2017

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