Park Lane Care Home

7-9 Park Lane, Congleton CW12 3DN
Review Us
9.8 97 Reviews
  • Park Lane Care Home, Congleton
Park Lane Care Home is a wonderfully bright and cheerful home in the historic market town of Congleton, which is within easy driving distance of Manchester and Stoke-on-Trent and on the main railway line.

The purpose built home has been tastefully decorated and furnished to a high standard to provide a comfortable and homely living experience for older people and people living with dementia who require residential care.

Park Lane is a real home from home, offering well-appointed rooms, enviable living space and features beloved of the residents including the new Park Inn bar, park and pamper hairdressing and beauty salon, and attractive outdoor areas and gardens, with an accessible garden currently being created. The bedrooms are spacious and residents are encouraged to personalise their rooms to make them as homely as possible, which helps them to feel settled.

It also has a new feature ‘Park Inn Bar’, with a small beer garden as well as its own pamper hairdressing and beauty salon, both of which residents love.

Mealtimes are an important part of the day and chefs prepare delicious home cooked food to tempt even the most discerning appetite. Residents are encouraged to enjoy their meal in the dining room, taking their time, while socialising and making new friends.

The well-being of residents is important and the home has a varied entertainment programme which takes into account the like and dislikes of residents and their different levels of abilities. Activities include arts and craft sessions, music afternoons, craft, trips out as visiting professional entertainers.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

* Subject to assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jayne O'Sullivan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Social Services, Private
  • Ages 49+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (38)

Visiting

  • protected meal times

Parking

  • minimal parking onsite

Park Lane Care Home Reviews (97)

9.8

Park Lane Care Home has a Review Score of 9.8 (9.848) out of 10, based on 22 reviews in the last 2 years.
Over all time Park Lane Care Home has 97 reviews.

Overall Experience
  • 90
  • 6
  • 0
  • 1
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Date Published
  • 97
  • 8
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  • 22
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Reviewer Connection to Park Lane Care Home
  • 34
  • 15
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  • 5
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  • 4
  • 4
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  • 1
  • 1
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Total of 97, showing 1-20
Review from Sue D (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with the wonderful team at Park Lane for over two years. We cannot thank them enough for going above and beyond to care for mum as if she was part of their family. As mum's dementia has deteriorated they have adjusted her care so well and whilst she is not able to participate in the excellent
daily activities as much any more the fabulous lady always makes sure mum is included in everything from crafting to painting. The team even do her hair and paint her nails, as she was always proud to be well turned out. I've heard so many terrible stories about care homes from friends but we cannot fault the managers and the wonderful team at Park Lane. There seems to be no staff turnover and everyone is so welcoming and friendly when we visit and proactively keep us informed of mum's care needs. The home itself is bright, modern and fresh and mum's bedroom is like a home from home which is so important. Cannot thank them all enough.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home

Dear Sue Thank you for your kind words , i will pass them onto the teamKind Regards

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Review from Louise E (Daughter of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for over 6 months now and has settled in extremely well due to the excellent care she receives. Without exception, all staff are friendly, thoughtful, and above all, caring. They treat Mum like their own mother or grandma!
The home is spotlessly clean and always smells nice.
The food is good and varied and there are daily activities and frequent outings.
Mum has difficulty talking but since entering the home, her speech has improved and her overall health, cognition and motivation has too. Her character has returned.
Thank you to all for the wonderful attention you give to Mum. I'm grateful you were able to take her at such short notice and pleased she has settled in so well.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home

Thank you for your kind words, I will pass these onto the teamKind Reagrds

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Review from Jill G (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always find the home spotlessly clean and tidy. The staff are always very friendly and clearly work hard. It gives me great comfort to know that my mother is in a safe environment and being cared for as well as she is
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home

Dear JillThank you for your kind words, I will pass this review onto the staffKind Regards

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Review from J A (Grandson of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Park Lane Residential enough for the outstanding care they provide to my Nanna. The staff are incredibly kind, professional, and truly go above and beyond for their residents.


From the moment my Nanna arrived, she was treated with warmth, respect, and compassion. The team takes time

to build real relationships with each resident, making them feel safe, comfortable, and valued every day.


It gave our family such peace of mind knowing she was in such capable and caring hands. Park Lane Residential is a truly special place, and we're so grateful for everything they've done.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home

Thank you so much for your kind words, i will pass onto the team

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Review from Amanda A (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is amazing to be able to sleep at night knowing that my Mum in Law is safe. The home is spotless, the staff and management are amazing people. The rooms are clean and tidy. Activities are available seven days a week. It's lovely to get a phone calls off Mum saying how happy she is and loves living
at Park Lane. Thankyou to the home manager and everyone for making life perfect.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home

Dear Mandy Thank you for your kind words, I will pass on to the team Kind Regards

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Review from Jon A (Son of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Awesome care for mum. Clean and well appointed establishment. Staff friendly and attentive. Good food menu and great activities. All in all a well run home, the first time in many years, we can relax and know that she is ok
Reply from Jayne OSullivan, Home Manager at Park Lane Care Home

Thankyou so much for a lovely review. I will pass your comments onto the teamKind Regards

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Review from D B (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for a few years now, the care is excellent and has never changed. The home itself is spotlessly clean and the rooms are the same. The staff are welcoming and amazing the same as the manager and deputy manager. The food is excellent with amazing chefs.
I couldn't think of a
better place for Mum to be looked after and cared for like she was a part of every staff members family.
Thankyou for everything you do x
Reply from Jayne OSullivan, Home Manager at Park Lane Care Home

its a pleasure looking after your mother. I will will pass on your comments to the team

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Review from David T (Husband of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Park Lane was the first choice of three homes assessed independently by me and my daughter for my wife who suffers from dementia. Having moved her into there in February, we are delighed with our choice. Most importantly, my wife has settled quickly and is content with her situation which has assured
us that we made the right choice for her. All staff are very friendly and welcoming and the home has a relaxed and calm atmosphere. The level of care provided is high and carers and management are quick to inform me of aspects of my wife's care and to seek my agreement where changes are proposed. There are additional activities both in groups and at a personal level as necessary to add stimulation for residents. We have also been allowed to personalise my wife's room with reminders of her family life to make it feel more homely. Even our 5 year old Grandson said that it was a nice hotel on a recent visit. Thanks to all for helping us through this difficult decision.
Reply from Jayne OSullivan, Home Manager at Park Lane Care Home

thank you for your kind words. I will pass on your comments to our team

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Review from Sue J (Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93 year old Mother has been a resident at Park Lane care home since November 2022.
Park Lane is such a lovely residential care home, relatively small and has a very homely atmosphere.
ALL of the staff are amazing, they do such a wonderful job of taking care of all the residents.
My Mum is so
well looked after, the home is immaculate, the chef bakes all the residents a beautiful birthday cake on their birthdays, it was Mums 93rd birthday last week and she had a lovely day and was presented with a gorgeous birthday cake, candles to blow out after everybody sang to her!
It gives me peace of mind knowing that my Mum is being so well looked after and that she is happy and very content!
The home does activities with the residents, recreation, baking, entertainment. A marvellous place for a loved one to be in! I can highly recommend Park Lane. The carers treat the residents with dignity and respect, they all do such a wonderful job and I can't thank them enough!
Reply from Jayne OSullivan, Home Manager at Park Lane Care Home

Thankyou for such kind words. I will pass on your feedback to the team

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Review from Carrie W (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Park Lane Residential Home for over three years. Throughout this time she has been cared for with kindness, thoughtfulness and sensitivity. On my visits to see her I am always impressed by the way the carers deal with residents who are upset or exhibiting challenging
behaviour. In fact I often find myself remarking to friends that I don't know how they stay so calm!
The staff are always welcoming and friendly. If there is a need to inform me about any personal issues they will contact me right away rather than wait for my next visit.
My mother recently reached her 100th birthday. I cannot emphasise enough how helpful the activity organiser and manager were in planning and even organising her birthday celebrations. A day my family will never forget. Even going as far as encouraging others to send cards in order that my mother had over a hundred on the day. The home also provided cakes, sweets and drinks for the children.
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Review from C R (Wife of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident for respite care for a week. He enjoyed his stay and said he would like to return. There was a lovely family atmosphere and all the staff were extremely friendly and attentive. They responded immediately when called. He enjoyed the meals and the company. I felt that he was
kept safe.
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Review from Caleb A (Grandson of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nana lives at Park Lane. She has been there for a while and I visit her a lot. This week we came in with my little puppy for Dog Day, not only did Nana sit with him but I went round to see all the other residents and they had a cuddle with him. Everyone who works there is ace! They look after my
nana and make her happy. Thank you for being there for her.
Reply from Jayne OSullivan, Home Manager at Park Lane Care Home

Thanks Caleb, I will pass your kind words onto the team.

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Review from L W (Great-Niece of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a beautiful care home, with excellent nurses and carers, and service users treated with respect and dignity. Amazing staff all work together in teamwork. Management is amazing, very caring and loving to service users and staff, they are always willing to muck in with any tasks. The cleaners
do an amazing job too. The activities lady is excellent, always smiling and the activities are amazing with service users. The kitchen staff are amazing, the food is amazing and very good service. An amazing care home. If my mum had to go into a care home I would pick Park Lane. Always happy and a smile from staff members.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home

Thank you for your kind words. Kind Regards, Jayne

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Review from Mark B (Son of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found the care given and facilities at Park Lane to be amazing. It gives us great peace of mind knowing my mum is being cared for with this amount of dignity and respect.
Reply from jayne o'Sullivan, Home Manager at Park Lane Care Home

Thanks, Mark, lovely words I will pass them on to the staff.

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Review from Kieron A (Grandson of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great place, nothing but positive things to say about Park Lane, they look after my Nana with dementia. The staff are awesome and very friendly and Nana seems happy 24/7! They're always organising nice events and things for Nana to go to every day, food looks great and haven't seen Nana looking so healthy
in ages! During Covid I was living in Australia, the staff at Park Lane organised video calls all the time and made the distance a lot easier.
Overall, could not recommend them more! Awesome staff and the manager is a legend! Highly recommend!
Reply from jayne o'Sullivan, Home Manager at Park Lane Care Home

Thank you for your lovely words. Love looking after your nana. Kind Regards.

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Review from L G (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
I had to move my mother from this home as her needs were clearly not being met. Although the facilities and rooms are lovely and clean, some of the staff were inattentive and uncaring. There was also little stimulation (activities etc.) for the residents to participate in. Our overall experience was
therefore poor.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home

I am sorry to hear that you feel you have had a negative experience, and I want you to know that Kingsley take your concerns seriously. Your feedback helps us understand areas where we can improve, and I am committed to addressing any issues you've highlighted.
On your mum’s admission, we immediately got other agencies involved and they assessed mum as needing a higher level of care; and this meant a Nursing Placement.
I am sorry to hear this was not the care you expected however we will draw upon your points and look for ways to improve.
Naturally, this review was unexpected as the staff felt relationships were good and feedback from others have always been positive. If you would like to see us to discuss it further then please feel free to contact the home.
Our review does not reflect what 99 per cent of the people think about Park Lane and my Team. You will see that we have countless, much appreciated five-star reviews.

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Review from Juie G (Daughter-in-law of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law joined Park Lane in December 2021. She had dementia and had recently suffered a stroke. Since then my father-in-law has made daily visits and has been very impressed with the care and attention she received. He is a retired GP so understands how difficult her condition is to deal with.
He recently had an extremely severe chest infection and was declining rapidly. He asked to come to Park Lane and the manager and her staff have turned his health around. He now wishes to remain at Park Lane. He is 95 years old. His wide is 84 years old.
Reply from jayne o'Sullivan, Home Manager at Park Lane Care Home

Thank you for such kind words, it's our pleasure to look after both. I will pass on your best wishes to the staff.

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Review from V G (Husband of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely no complaints at all.
Reply from jayne o'Sullivan, Home Manager at Park Lane Care Home

Thank you for such kind words, I will pass on to the team.

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Review from Louise B (Daughter of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Park Lane creates a fantastic homely environment. The staff are welcoming and I am so happy that Mum lives here. I could not wish for better care and protection for her.
Reply from Jayne o'Sullivan, Home Manager at Park Lane Care Home

Thank you for your kind words, I will pass on to the team.

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Review from Debbie B (Friend of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Park Lane is an excellent home. I visit every week and would highly recommend it to anyone.
When you arrive you are always greeted with a smile. All the staff are amazing, they are all so happy, chatty, friendly, and caring. Most importantly the care for each individual is fantastic. Everybody treats
all the residents with respect, dignity, and always given a choice. All the residents are always so happy which makes a very happy home to visit.
The management team are amazing, if you ever need any advice or help this is dealt with straight away and they always make time for you. I always look forward to my weekly visits.
Reply from jayne o'Sullivan, Home Manager at Park Lane Care Home

Thank you for your feedback, glad to hear we are doing a good job. I will pass your kind words on to the team.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Park Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Park Lane Care Home is calculated as follows: ( (239 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 263 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park Lane Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

Jayne

Jayne O'Sullivan

Job Title: Home Manager

My career in healthcare began in 1989 at the age of 16 on a YTS scheme as well as attending college. By the age of 18, I was given an award for being the youngest manager in Cheshire travelling across the country in a peripatetic role. I have 31 years experience in different areas of care. I joined Kingsley Healthcare almost six years ago and have gained further experience and knowledge within the manager role including achieving my NVQ 4 and 5 in management. I am the manager at Park Lane in Congleton and am proud of my well-established staff team. We have just won an award on Carehome.co.uk for being in the Top 20 in the North West and 1st in the CW12 area.

Joanne

Joanne Slater

Job Title: Head Of Care

I started work as a Laundry assistant at Parklane nearly 18 years ago, I have gained skills and knowledge in several different job roles in this time. Over the last 5 years I was given the opportunity to be Head of Care which is a role that works alongside the Manger helping with the day to day running of the home. I have achieved my level 4 in Management during this time which has developed my skills and knowledge to develop my staff team and direct them to provide quality care for our residents

Pat

Pat Young

Job Title: Senior Lead

I started work as a carer over 25 yrs ago, I have gained skills and knowledge in several homes. I joined Park Llane nearly 6 years ago and I have developed myself by obtaining my level 4 in Management and this has enabled me to pass on my knowledge to others. There was a restructure within the home and I was given the opportunity to Take on the role of a senior lead along with another colleague and this role requires us to lead and direct the staff team as well as taking on more responsibilities.

Andrew

Andrew Savatovich

Job Title: Head Chef

Andrew has been Head Chef at Park Lane Care Home for 4 years.


Before joining Kingsley Healthcare Andrew worked for the Ministry of Defence and catered for King Charles and Camilla when he was a civic caterer in 2010.


Andrew is passionate about providing nutritious, home made meals for the residents.

Adina

Adina Dimiler

Job Title: Head Housekeeper

I have worked in Park Lane for 22 years, having left school at 16 years ago. I initially worked in the kitchen as a Kitchen Assistant. I later moved on to care, undertaking the necessary training to support residents with their personal care.


I have always been flexible to fit in with the needs of the home, and when a position came up in the housekeeping team over 2 years ago, I was happy to step into the role to help. As a result of my role in housekeeping, I have recently been appointed Head Housekeeper.


I love working in Park Lane; no two days are the same, and it is always wonderful to chat with residents and learn about the lives they have led.


In my spare time, I enjoy taking my children to their varied activities as well as socialising and relaxing with friends and family.

Frequently Asked Questions about Park Lane Care Home

What types of Care is Park Lane Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Park Lane Care Home have?

There are 38 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Park Lane Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Park Lane Care Home to the centre of Congleton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park Lane Care Home to verify any information. View our terms and conditions. Park Lane Care Home has an Enhanced Service - more info.