Park Lane Care Home

7-9 Park Lane, Congleton CW12 3DN
Review Us
10 105 Reviews
  • Park Lane Care Home, Congleton
Park Lane Care Home is a wonderfully bright and cheerful home in the historic market town of Congleton, which is within easy driving distance of Manchester and Stoke-on-Trent and on the main railway line.

The purpose built home has been tastefully decorated and furnished to a high standard to provide a comfortable and homely living experience for older people and people living with dementia who require residential care.

Park Lane is a real home from home, offering well-appointed rooms, enviable living space and features beloved of the residents including the new Park Inn bar, park and pamper hairdressing and beauty salon, and attractive outdoor areas and gardens, with an accessible garden currently being created. The bedrooms are spacious and residents are encouraged to personalise their rooms to make them as homely as possible, which helps them to feel settled.

It also has a new feature ‘Park Inn Bar’, with a small beer garden as well as its own pamper hairdressing and beauty salon, both of which residents love.

Mealtimes are an important part of the day and chefs prepare delicious home cooked food to tempt even the most discerning appetite. Residents are encouraged to enjoy their meal in the dining room, taking their time, while socialising and making new friends.

The well-being of residents is important and the home has a varied entertainment programme which takes into account the like and dislikes of residents and their different levels of abilities. Activities include arts and craft sessions, music afternoons, craft, trips out as visiting professional entertainers.
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Care Provided by Park Lane Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1373
  • Self-Funded Residential Dementia Care: £1200 – £1373
  • RESPITE Self-Funded Residential Care: £1200 – £1373
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1373

* Subject to assessment

These prices are only a guideline, please contact Park Lane Care Home to find out the exact price for your requirements.

Contact Park Lane Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Park Lane Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jayne O'Sullivan (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (38)

Visiting

  • protected meal times

Parking

  • minimal parking onsite

Park Lane Care Home Reviews (105)

10

Park Lane Care Home has a Review Score of 10 (9.952) out of 10, based on 23 reviews in the last 2 years.
Over all time Park Lane Care Home has 105 reviews.

Overall Experience
  • 98
  • 6
  • 0
  • 1
  • 0
Date Published
  • 105
  • 13
  • 17
  • 23
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Reviewer Connection to Park Lane Care Home
  • 36
  • 17
  • 14
  • 7
  • 5
  • 5
  • 5
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 105, showing 1-20
Review from T H (Friend of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't get to see my friend as I'm retired and live in the Midlands. When I visited my friend before Christmas he looked really well and cared for.
The home is lovely and clean and the staff I met were all friendly and welcoming.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care HomeThank you for your kind words i will pass them onto the team
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Review from Molly G (Granddaughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family is incredibly grateful for the care my gran received at this care home. From the very beginning, it was clear that the staff genuinely cared about her wellbeing and dignity. She was treated with kindness, patience, and respect, which gave us real peace of mind during a difficult time.
The
environment was welcoming and clean, and communication with the family was clear and reassuring. Knowing that my gran was safe, comfortable, and cared for meant more than we can put into words. We will always be thankful for the compassion shown to her and to our family.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care HomeThank you Molly for such a lovely review. It's a pleasure caring for your gran.
I will pass on your feedback to the team
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Review from T C (Friend of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic carehome with such a lovely atmosphere.. always immaculately clean and feels so homely. The staff are very friendly and welcoming, and there's always something going on for the residents to take part in. I would 100% recommend Park Lane.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care HomeDear TC thank you so much for your review, i will pass on your kind words to the team
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Review from Adrian S (Son of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in your care for a little over 8 years and was really pleased how she was looked after and cared for. I feel she was really happy with her time there. All the staff were amazing. I don't think she would have lived as long as she did without that care she was given. You should be very
proud of the home and staff you have in Congleton.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care HomeDear Adrian

It was a pleasure to care for your mum, I will pass on your kind words to the staff team
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Review from H C (Granddaughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the carers at Park Lane enough for their incredible care, kindness and dedication they show every single day. They treat Nana with so much patience, respect and warmth, always taking the time to make her feel comfortable and valued. It means the world to our family to see how happy and
relaxed she is, and that's entirely down to the staff's gentle and compassionate nature.
Communication is excellent, and we are always kept informed and reassured.
We are incredibly grateful for everything they do and feel very lucky to have found somewhere so dedicated. I wouldn't hesitate to recommend them to anyone looking for outstanding care for a loved one.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care HomeDear H

Thank you for your kind words, its a pleasure looking after your nana. I will pass on to the team
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Review from Janet B (Daughter of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Park Lane is a very warm, friendly place with a family feel to it. All the staff are approachable and work very hard supporting the residents while at the same time maintaining the resident's dignity and individuality. They are very quick to notice when a resident needs extra support, and I have found
that any concern I have about my Mum's health has been acted upon right away.The Activity Co-ordinators are excellent in their provision of daily schedules of the many varied activities. From group activities to one-to-one outings. They strive to include the interests of all the residents. From Rickshaw rides around the park to visits from miniature ponies. My Mum especially loves the arts, crafts, games and chair exercises. The building is bright, cheerful and spotlessly clean. The dining area is welcoming, clean and cosy. There is always a choice on the menu from the friendly chefs. They never fail to provide a home-made cake so the residents can celebrate when it's someone's birthday.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care HomeThank you so much for your kind words, I will pass on feedback to all of the staff team
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Review from Donna H (Daughter of Resident) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care received by all staff. Very clean home and staff care for each individual especially well. Food excellent, would highly recommend Park Lane. I am made to feel very welcome when I visit.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care HomeDonna thank you for your kind words i will pass onto the staff team
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Review from Helen B (Daughter-in-law of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We looked at 4 other care homes before choosing Park Lane and it was the best decision we have ever made in the care of Mum. The staff are loyal, hardworking, caring and very professional. The long service of many of the staff prove the job satisfaction in caring for vulnerable patients. It it kept
immaculate, the food is excellent, activities well planned and stimulating. It is also a place full of happiness and the end of life care is attentive and compassionate. I have been in many care homes through church volunteering but this is the best I have ever been in.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care HomeDear HelenThank you for your kind Words it was a pleasure to care for your mother-in-law . She was a ray of sunshine and will never be forgotten.Kind RegardsJayne
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Review from Sue D (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with the wonderful team at Park Lane for over two years. We cannot thank them enough for going above and beyond to care for mum as if she was part of their family. As mum's dementia has deteriorated they have adjusted her care so well and whilst she is not able to participate in the excellent
daily activities as much any more the fabulous lady always makes sure mum is included in everything from crafting to painting. The team even do her hair and paint her nails, as she was always proud to be well turned out. I've heard so many terrible stories about care homes from friends but we cannot fault the managers and the wonderful team at Park Lane. There seems to be no staff turnover and everyone is so welcoming and friendly when we visit and proactively keep us informed of mum's care needs. The home itself is bright, modern and fresh and mum's bedroom is like a home from home which is so important. Cannot thank them all enough.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care HomeDear Sue Thank you for your kind words , i will pass them onto the teamKind Regards
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Review from Louise E (Daughter of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for over 6 months now and has settled in extremely well due to the excellent care she receives. Without exception, all staff are friendly, thoughtful, and above all, caring. They treat Mum like their own mother or grandma!
The home is spotlessly clean and always smells nice.
The food is good and varied and there are daily activities and frequent outings.
Mum has difficulty talking but since entering the home, her speech has improved and her overall health, cognition and motivation has too. Her character has returned.
Thank you to all for the wonderful attention you give to Mum. I'm grateful you were able to take her at such short notice and pleased she has settled in so well.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care HomeThank you for your kind words, I will pass these onto the teamKind Reagrds
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Review from Jill G (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always find the home spotlessly clean and tidy. The staff are always very friendly and clearly work hard. It gives me great comfort to know that my mother is in a safe environment and being cared for as well as she is
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care HomeDear JillThank you for your kind words, I will pass this review onto the staffKind Regards
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Review from J A (Grandson of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Park Lane Residential enough for the outstanding care they provide to my Nanna. The staff are incredibly kind, professional, and truly go above and beyond for their residents.


From the moment my Nanna arrived, she was treated with warmth, respect, and compassion. The team takes time

to build real relationships with each resident, making them feel safe, comfortable, and valued every day.


It gave our family such peace of mind knowing she was in such capable and caring hands. Park Lane Residential is a truly special place, and we're so grateful for everything they've done.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Care HomeThank you so much for your kind words, i will pass onto the team
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Review from Amanda A (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is amazing to be able to sleep at night knowing that my Mum in Law is safe. The home is spotless, the staff and management are amazing people. The rooms are clean and tidy. Activities are available seven days a week. It's lovely to get a phone calls off Mum saying how happy she is and loves living
at Park Lane. Thankyou to the home manager and everyone for making life perfect.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care HomeDear Mandy Thank you for your kind words, I will pass on to the team Kind Regards
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Review from Jon A (Son of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Awesome care for mum. Clean and well appointed establishment. Staff friendly and attentive. Good food menu and great activities. All in all a well run home, the first time in many years, we can relax and know that she is ok
Reply from Jayne OSullivan, Home Manager at Park Lane Care HomeThankyou so much for a lovely review. I will pass your comments onto the teamKind Regards
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Review from D B (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for a few years now, the care is excellent and has never changed. The home itself is spotlessly clean and the rooms are the same. The staff are welcoming and amazing the same as the manager and deputy manager. The food is excellent with amazing chefs.
I couldn't think of a
better place for Mum to be looked after and cared for like she was a part of every staff members family.
Thankyou for everything you do x
Reply from Jayne OSullivan, Home Manager at Park Lane Care Home its a pleasure looking after your mother. I will will pass on your comments to the team
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Review from David T (Husband of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Park Lane was the first choice of three homes assessed independently by me and my daughter for my wife who suffers from dementia. Having moved her into there in February, we are delighed with our choice. Most importantly, my wife has settled quickly and is content with her situation which has assured
us that we made the right choice for her. All staff are very friendly and welcoming and the home has a relaxed and calm atmosphere. The level of care provided is high and carers and management are quick to inform me of aspects of my wife's care and to seek my agreement where changes are proposed. There are additional activities both in groups and at a personal level as necessary to add stimulation for residents. We have also been allowed to personalise my wife's room with reminders of her family life to make it feel more homely. Even our 5 year old Grandson said that it was a nice hotel on a recent visit. Thanks to all for helping us through this difficult decision.
Reply from Jayne OSullivan, Home Manager at Park Lane Care Homethank you for your kind words. I will pass on your comments to our team
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Review from Sue J (Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93 year old Mother has been a resident at Park Lane care home since November 2022.
Park Lane is such a lovely residential care home, relatively small and has a very homely atmosphere.
ALL of the staff are amazing, they do such a wonderful job of taking care of all the residents.
My Mum is so
well looked after, the home is immaculate, the chef bakes all the residents a beautiful birthday cake on their birthdays, it was Mums 93rd birthday last week and she had a lovely day and was presented with a gorgeous birthday cake, candles to blow out after everybody sang to her!
It gives me peace of mind knowing that my Mum is being so well looked after and that she is happy and very content!
The home does activities with the residents, recreation, baking, entertainment. A marvellous place for a loved one to be in! I can highly recommend Park Lane. The carers treat the residents with dignity and respect, they all do such a wonderful job and I can't thank them enough!
Reply from Jayne OSullivan, Home Manager at Park Lane Care HomeThankyou for such kind words. I will pass on your feedback to the team
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Review from Carrie W (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Park Lane Residential Home for over three years. Throughout this time she has been cared for with kindness, thoughtfulness and sensitivity. On my visits to see her I am always impressed by the way the carers deal with residents who are upset or exhibiting challenging
behaviour. In fact I often find myself remarking to friends that I don't know how they stay so calm!
The staff are always welcoming and friendly. If there is a need to inform me about any personal issues they will contact me right away rather than wait for my next visit.
My mother recently reached her 100th birthday. I cannot emphasise enough how helpful the activity organiser and manager were in planning and even organising her birthday celebrations. A day my family will never forget. Even going as far as encouraging others to send cards in order that my mother had over a hundred on the day. The home also provided cakes, sweets and drinks for the children.
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Review from C R (Wife of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident for respite care for a week. He enjoyed his stay and said he would like to return. There was a lovely family atmosphere and all the staff were extremely friendly and attentive. They responded immediately when called. He enjoyed the meals and the company. I felt that he was
kept safe.
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Review from Caleb A (Grandson of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nana lives at Park Lane. She has been there for a while and I visit her a lot. This week we came in with my little puppy for Dog Day, not only did Nana sit with him but I went round to see all the other residents and they had a cuddle with him. Everyone who works there is ace! They look after my
nana and make her happy. Thank you for being there for her.
Reply from Jayne OSullivan, Home Manager at Park Lane Care HomeThanks Caleb, I will pass your kind words onto the team.
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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Park Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Park Lane Care Home is calculated as follows: ( (260 Excellents x 5) + (13 Goods x 4) ) ÷ 273 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park Lane Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

Jayne

Jayne O'Sullivan

Job Title: Home Manager

My career in healthcare began in 1989 at the age of 16 on a YTS scheme as well as attending college. By the age of 18, I was given an award for being the youngest manager in Cheshire travelling across the country in a peripatetic role. I have 31 years experience in different areas of care. I joined Kingsley Healthcare almost six years ago and have gained further experience and knowledge within the manager role including achieving my NVQ 4 and 5 in management. I am the manager at Park Lane in Congleton and am proud of my well-established staff team. We have just won an award on Carehome.co.uk for being in the Top 20 in the North West and 1st in the CW12 area.

Joanne

Joanne Slater

Job Title: Head Of Care

I started work as a Laundry assistant at Parklane nearly 18 years ago, I have gained skills and knowledge in several different job roles in this time. Over the last 5 years I was given the opportunity to be Head of Care which is a role that works alongside the Manger helping with the day to day running of the home. I have achieved my level 4 in Management during this time which has developed my skills and knowledge to develop my staff team and direct them to provide quality care for our residents

Pat

Pat Young

Job Title: Senior Lead

I started work as a carer over 25 yrs ago, I have gained skills and knowledge in several homes. I joined Park Llane nearly 6 years ago and I have developed myself by obtaining my level 4 in Management and this has enabled me to pass on my knowledge to others. There was a restructure within the home and I was given the opportunity to Take on the role of a senior lead along with another colleague and this role requires us to lead and direct the staff team as well as taking on more responsibilities.

Andrew

Andrew Savatovich

Job Title: Head Chef

Andrew has been Head Chef at Park Lane Care Home for 4 years.


Before joining Kingsley Healthcare Andrew worked for the Ministry of Defence and catered for King Charles and Camilla when he was a civic caterer in 2010.


Andrew is passionate about providing nutritious, home made meals for the residents.

Adina

Adina Dimiler

Job Title: Head Housekeeper

I have worked in Park Lane for 22 years, having left school at 16 years ago. I initially worked in the kitchen as a Kitchen Assistant. I later moved on to care, undertaking the necessary training to support residents with their personal care.


I have always been flexible to fit in with the needs of the home, and when a position came up in the housekeeping team over 2 years ago, I was happy to step into the role to help. As a result of my role in housekeeping, I have recently been appointed Head Housekeeper.


I love working in Park Lane; no two days are the same, and it is always wonderful to chat with residents and learn about the lives they have led.


In my spare time, I enjoy taking my children to their varied activities as well as socialising and relaxing with friends and family.

Frequently Asked Questions about Park Lane Care Home

What types of Care is Park Lane Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Park Lane Care Home have?

There are 38 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Park Lane Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Park Lane Care Home to the centre of Congleton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park Lane Care Home to verify any information. View our terms and conditions. Park Lane Care Home has an Enhanced Service - more info.