
It it kept immaculate, the food is excellent, activities well planned and stimulatingHelen B(Daughter-in-law of Resident/Service User)

We looked at 4 other care homes before choosing Park Lane and it was the best decisionHelen B(Daughter-in-law of Resident/Service User)

We cannot thank them enough for going above and beyond to care for mumSue D(Daughter of Resident/Service User)

It it kept immaculate, the food is excellent, activities well planned and stimulatingHelen B(Daughter-in-law of Resident/Service User)

We looked at 4 other care homes before choosing Park Lane and it was the best decisionHelen B(Daughter-in-law of Resident/Service User)

We cannot thank them enough for going above and beyond to care for mumSue D(Daughter of Resident/Service User)

Park Lane Care Home is a wonderfully bright and cheerful home in the historic market town of Congleton, which is within easy driving distance of Manchester and Stoke-on-Trent and on the main railway line.
The purpose built home has been tastefully decorated and furnished to a high standard to provide a comfortable and homely living experience for older people and people living with dementia who require residential care.
Park Lane...
Care Provided by Park Lane Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to assessment
The price(s) shown are provided by the care home. Contact Park Lane Care Home for full pricing details and T&Cs.
Contact Park Lane Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Jayne O'Sullivan (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2011
- Number of floors: 3
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (38)
Visiting
- protected meal times
Parking
- minimal parking onsite
Park Lane Care Home Reviews (106)
Park Lane Care Home has a Review Score of 10 (9.950) out of 10, based on 22 reviews in the last 2 years.
Over all time Park Lane Care Home has 106 reviews.
I just wanted to share my heartfelt thanks and appreciation of Jayne, Jackie, Dawn and the wider staff at Park Lane Care home. Last week my mum (resident Joan) and dad (David) celebrated their 60th Weddiing Anniversary. Park Lane put on a wonderful and carefully prepared and considered event for our family...including inviting the Town Mayor, lovely food and drinks, and setting up the home's special bar room so we could celebrate together as an immediate family. My mum and dad were made to feel so special and valued and the afternoon was just perfect - with so many smiles and laughs - and my mum happy and on great form. The ongoing care and dedication of the team for this event, and for my mum over the past few years, has made such a positive difference to me (especially living away from Congleton) and our wider family. Thank you so much.
Dear David and family
It was our pleasure to host such a milestone anniversary, glad everyone enjoyed the afternoon. Its always a Joy to care for your mum and the rest of the family.Kind Regards
Jayne
The home is lovely and clean and the staff I met were all friendly and welcoming.
Thank you for your kind words i will pass them onto the team
The environment was welcoming and clean, and communication with the family was clear and reassuring. Knowing that my gran was safe, comfortable, and cared for meant more than we can put into words. We will always be thankful for the compassion shown to her and to our family.
I will pass on your feedback to the team
Fantastic carehome with such a lovely atmosphere.. always immaculately clean and feels so homely. The staff are very friendly and welcoming, and there's always something going on for the residents to take part in. I would 100% recommend Park Lane.
Dear TC thank you so much for your review, i will pass on your kind words to the team
My mother has been in your care for a little over 8 years and was really pleased how she was looked after and cared for. I feel she was really happy with her time there. All the staff were amazing. I don't think she would have lived as long as she did without that care she was given. You should be very proud of the home and staff you have in Congleton.
Dear Adrian
It was a pleasure to care for your mum, I will pass on your kind words to the staff team
Communication is excellent, and we are always kept informed and reassured.
We are incredibly grateful for everything they do and feel very lucky to have found somewhere so dedicated. I wouldn't hesitate to recommend them to anyone looking for outstanding care for a loved one.
Dear H
Thank you for your kind words, its a pleasure looking after your nana. I will pass on to the team
Park Lane is a very warm, friendly place with a family feel to it. All the staff are approachable and work very hard supporting the residents while at the same time maintaining the resident's dignity and individuality. They are very quick to notice when a resident needs extra support, and I have found that any concern I have about my Mum's health has been acted upon right away.The Activity Co-ordinators are excellent in their provision of daily schedules of the many varied activities. From group activities to one-to-one outings. They strive to include the interests of all the residents. From Rickshaw rides around the park to visits from miniature ponies. My Mum especially loves the arts, crafts, games and chair exercises. The building is bright, cheerful and spotlessly clean. The dining area is welcoming, clean and cosy. There is always a choice on the menu from the friendly chefs. They never fail to provide a home-made cake so the residents can celebrate when it's someone's birthday.
Thank you so much for your kind words, I will pass on feedback to all of the staff team
Excellent care received by all staff. Very clean home and staff care for each individual especially well. Food excellent, would highly recommend Park Lane. I am made to feel very welcome when I visit.
Donna thank you for your kind words i will pass onto the staff team
We looked at 4 other care homes before choosing Park Lane and it was the best decision we have ever made in the care of Mum. The staff are loyal, hardworking, caring and very professional. The long service of many of the staff prove the job satisfaction in caring for vulnerable patients. It it kept immaculate, the food is excellent, activities well planned and stimulating. It is also a place full of happiness and the end of life care is attentive and compassionate. I have been in many care homes through church volunteering but this is the best I have ever been in.
Dear HelenThank you for your kind Words it was a pleasure to care for your mother-in-law . She was a ray of sunshine and will never be forgotten.Kind RegardsJayne
Mum has been with the wonderful team at Park Lane for over two years. We cannot thank them enough for going above and beyond to care for mum as if she was part of their family. As mum's dementia has deteriorated they have adjusted her care so well and whilst she is not able to participate in the excellent daily activities as much any more the fabulous lady always makes sure mum is included in everything from crafting to painting. The team even do her hair and paint her nails, as she was always proud to be well turned out. I've heard so many terrible stories about care homes from friends but we cannot fault the managers and the wonderful team at Park Lane. There seems to be no staff turnover and everyone is so welcoming and friendly when we visit and proactively keep us informed of mum's care needs. The home itself is bright, modern and fresh and mum's bedroom is like a home from home which is so important. Cannot thank them all enough.
Dear Sue Thank you for your kind words , i will pass them onto the teamKind Regards
The home is spotlessly clean and always smells nice. The food is good and varied and there are daily activities and frequent outings.
Mum has difficulty talking but since entering the home, her speech has improved and her overall health, cognition and motivation has too. Her character has returned.
Thank you to all for the wonderful attention you give to Mum. I'm grateful you were able to take her at such short notice and pleased she has settled in so well.
Thank you for your kind words, I will pass these onto the teamKind Reagrds
I always find the home spotlessly clean and tidy. The staff are always very friendly and clearly work hard. It gives me great comfort to know that my mother is in a safe environment and being cared for as well as she is
Dear JillThank you for your kind words, I will pass this review onto the staffKind Regards
I can't thank Park Lane Residential enough for the outstanding care they provide to my Nanna. The staff are incredibly kind, professional, and truly go above and beyond for their residents.
From the moment my Nanna arrived, she was treated with warmth, respect, and compassion. The team takes time to build real relationships with each resident, making them feel safe, comfortable, and valued every day.
It gave our family such peace of mind knowing she was in such capable and caring hands. Park Lane Residential is a truly special place, and we're so grateful for everything they've done.
Thank you so much for your kind words, i will pass onto the team
It is amazing to be able to sleep at night knowing that my Mum in Law is safe. The home is spotless, the staff and management are amazing people. The rooms are clean and tidy. Activities are available seven days a week. It's lovely to get a phone calls off Mum saying how happy she is and loves living at Park Lane. Thankyou to the home manager and everyone for making life perfect.
Dear Mandy Thank you for your kind words, I will pass on to the team Kind Regards
Awesome care for mum. Clean and well appointed establishment. Staff friendly and attentive. Good food menu and great activities. All in all a well run home, the first time in many years, we can relax and know that she is ok
Thankyou so much for a lovely review. I will pass your comments onto the teamKind Regards
I couldn't think of a better place for Mum to be looked after and cared for like she was a part of every staff members family.
Thankyou for everything you do x
its a pleasure looking after your mother. I will will pass on your comments to the team
Park Lane was the first choice of three homes assessed independently by me and my daughter for my wife who suffers from dementia. Having moved her into there in February, we are delighed with our choice. Most importantly, my wife has settled quickly and is content with her situation which has assured us that we made the right choice for her. All staff are very friendly and welcoming and the home has a relaxed and calm atmosphere. The level of care provided is high and carers and management are quick to inform me of aspects of my wife's care and to seek my agreement where changes are proposed. There are additional activities both in groups and at a personal level as necessary to add stimulation for residents. We have also been allowed to personalise my wife's room with reminders of her family life to make it feel more homely. Even our 5 year old Grandson said that it was a nice hotel on a recent visit. Thanks to all for helping us through this difficult decision.
thank you for your kind words. I will pass on your comments to our team
Park Lane is such a lovely residential care home, relatively small and has a very homely atmosphere.
ALL of the staff are amazing, they do such a wonderful job of taking care of all the residents.
My Mum is so well looked after, the home is immaculate, the chef bakes all the residents a beautiful birthday cake on their birthdays, it was Mums 93rd birthday last week and she had a lovely day and was presented with a gorgeous birthday cake, candles to blow out after everybody sang to her!
It gives me peace of mind knowing that my Mum is being so well looked after and that she is happy and very content!
The home does activities with the residents, recreation, baking, entertainment. A marvellous place for a loved one to be in! I can highly recommend Park Lane. The carers treat the residents with dignity and respect, they all do such a wonderful job and I can't thank them enough!
Thankyou for such kind words. I will pass on your feedback to the team
The staff are always welcoming and friendly. If there is a need to inform me about any personal issues they will contact me right away rather than wait for my next visit.
My mother recently reached her 100th birthday. I cannot emphasise enough how helpful the activity organiser and manager were in planning and even organising her birthday celebrations. A day my family will never forget. Even going as far as encouraging others to send cards in order that my mother had over a hundred on the day. The home also provided cakes, sweets and drinks for the children.
My husband was a resident for respite care for a week. He enjoyed his stay and said he would like to return. There was a lovely family atmosphere and all the staff were extremely friendly and attentive. They responded immediately when called. He enjoyed the meals and the company. I felt that he was kept safe.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 18 Jun 2026
A special celebration was recently at Park Lane Care Home to mark lifelong Congleton residents David and Joan Boon’s Diamond Wedding Anniversary. The couple, who first met while working together...
- 23 Mar 2026
Park Lane Care Home, in Congleton, Cheshire, is celebrating success after residents and relatives voted them as one of the Top 20 recommended care homes in the North West in...
- 02 Feb 2026
Park Lane Care Home in Congleton, which is part of the Kingsley Healthcare Group, is delighted that the launch of their new Monthly Care Café on Wednesday 21st January was...
There are no upcoming events for Park Lane Care Home.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Park Lane Care Home
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Park Lane Care Home.
Meet the Team (5)

My career in healthcare began in 1989 at the age of 16 on a YTS scheme as well as attending college. By the age of 18, I was given an award for being the youngest manager in Cheshire travelling across the country in a peripatetic role. I have 31 years experience in different areas of care. I joined Kingsley Healthcare almost six years ago and have gained further experience and knowledge within the manager role including achieving my NVQ 4 and 5 in management. I am the manager at Park Lane in Congleton and am proud of my well-established staff team. We have just won an award on Carehome.co.uk for being in the Top 20 in the North West and 1st in the CW12 area.

I started work as a Laundry assistant at Parklane nearly 18 years ago, I have gained skills and knowledge in several different job roles in this time. Over the last 5 years I was given the opportunity to be Head of Care which is a role that works alongside the Manger helping with the day to day running of the home. I have achieved my level 4 in Management during this time which has developed my skills and knowledge to develop my staff team and direct them to provide quality care for our residents

I started work as a carer over 25 yrs ago, I have gained skills and knowledge in several homes. I joined Park Llane nearly 6 years ago and I have developed myself by obtaining my level 4 in Management and this has enabled me to pass on my knowledge to others. There was a restructure within the home and I was given the opportunity to Take on the role of a senior lead along with another colleague and this role requires us to lead and direct the staff team as well as taking on more responsibilities.

Andrew has been Head Chef at Park Lane Care Home for 4 years.
Before joining Kingsley Healthcare Andrew worked for the Ministry of Defence and catered for King Charles and Camilla when he was a civic caterer in 2010.
Andrew is passionate about providing nutritious, home made meals for the residents.

I have worked in Park Lane for 22 years, having left school at 16 years ago. I initially worked in the kitchen as a Kitchen Assistant. I later moved on to care, undertaking the necessary training to support residents with their personal care.
I have always been flexible to fit in with the needs of the home, and when a position came up in the housekeeping team over 2 years ago, I was happy to step into the role to help. As a result of my role in housekeeping, I have recently been appointed Head Housekeeper.
I love working in Park Lane; no two days are the same, and it is always wonderful to chat with residents and learn about the lives they have led.
In my spare time, I enjoy taking my children to their varied activities as well as socialising and relaxing with friends and family.
Frequently Asked Questions about Park Lane Care Home
What types of Care is Park Lane Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Park Lane Care Home have?
There are 38 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Park Lane Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Park Lane Care Home to the centre of Congleton?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park Lane Care Home to verify any information. View our terms and conditions. Park Lane Care Home has an Enhanced Service -more info.
