Park Lane Care Home

My 90 year old aunt was admitted to Park Lane care home in January this year as she is no longer able to live independently. From the get-go the staff at Park Lane have proved to be caring and professional. The home has a friendly and relaxed atmosphere and on each visit the resident ladies on my aunt's floor, seem to be a chatty and interactive bunch. The staff have tried to understand as much as possible about aunt's likes and dislikes as well as her needs. She has therefore settled in quickly and is at ease there.

On two occasions it has been necessary to send her to hospital and each time I have received a prompt and informative call from staff. I live at a distance so good communication is essential. The manager has always responded quickly to emails from me and other members of staff will phone to keep me in the loop if they have any concerns.

In brief, the staff have my trust and my aunt is receiving excellent and attentive care.

My mother has been in the care home for almost three years. She is fairly independent but when needed,staff are quick to attend and the care she receives is excellent. The staff are wonderful and are supported by an excellent management team, namely the manager. I cannot fault the home on any level at all.

My mother is well looked after and the staff are all very pleasant. She is well presented with fresh clothes every day. The food is plain but well cooked, and in recent times under the new management is more varied. I have put poor for activities, they do have entertainment, ie. music and movement, and singers come in. Maybe they are too far into their dementia to do more but I would like to see a bit more stimulation.

Mum has been at Park Lane for 20 months now. She has mild-to-moderate dementia, and is partially sighted.

She tells me that she feels extremely well cared for, and that she is very content, being surrounded by other people "in the same boat" and is no longer lonely.

Staff (that is, all staff - managers, carers, maintenance and administrative staff) maintain a consistently welcoming atmosphere, always offering Mum and visitors a friendly word in passing.

Rooms are bright, cheerful and scrupulously clean. Food is wholesome and plentiful.

As a result of Mum's sound self-organisation and feelings of independence, staff very occasionally need to be reminded not to tidy her room too thoroughly, in case she is unable to find her knitting!

Mum's health improved significantly upon arrival at Park Lane, and she has remained in good health ever since.

My opinion of Park Lane is that it is a very friendly environment. Staff are very good and patient they seem to let mum have freedom of the home sometimes she does not want to go to bed so they let her do her own thing which I think is good. If there are any problems with mum they keep us well informed which is another good thing. Mum seems very happy.

Excellent care received by my grandmother, kind, caring staff with compassion delivered in a person centred way. Clear concise communication from admin staff and carers, informed of any issues in a timely fashion.

My mother has been in the home for just over 3 and a half years and I can honestly say the standard of care has been consistently of the highest standard. Any slight problem has been attended in the most prompt and professional of manner. The current manager has maintained an incredible level of care and understanding. I cannot fault the home on any level at all.