Park Lane Care Home

7-9 Park Lane, Congleton CW12 3DN
Review Us
9.8 98 Reviews
  • Park Lane Care Home, Congleton
Park Lane Care Home is a wonderfully bright and cheerful home in the historic market town of Congleton, which is within easy driving distance of Manchester and Stoke-on-Trent and on the main railway line.

The purpose built home has been tastefully decorated and furnished to a high standard to provide a comfortable and homely living experience for older people and people living with dementia who require residential care.

Park Lane is a real home from home, offering well-appointed rooms, enviable living space and features beloved of the residents including the new Park Inn bar, park and pamper hairdressing and beauty salon, and attractive outdoor areas and gardens, with an accessible garden currently being created. The bedrooms are spacious and residents are encouraged to personalise their rooms to make them as homely as possible, which helps them to feel settled.

It also has a new feature ‘Park Inn Bar’, with a small beer garden as well as its own pamper hairdressing and beauty salon, both of which residents love.

Mealtimes are an important part of the day and chefs prepare delicious home cooked food to tempt even the most discerning appetite. Residents are encouraged to enjoy their meal in the dining room, taking their time, while socialising and making new friends.

The well-being of residents is important and the home has a varied entertainment programme which takes into account the like and dislikes of residents and their different levels of abilities. Activities include arts and craft sessions, music afternoons, craft, trips out as visiting professional entertainers.
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Care Provided by Park Lane Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1373
  • Self-Funded Residential Dementia Care: £1200 – £1373
  • RESPITE Self-Funded Residential Care: £1200 – £1373
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1373

* Subject to assessment

These prices are only a guideline, please contact Park Lane Care Home to find out the exact price for your requirements.

Contact Park Lane Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Park Lane Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Jayne O'Sullivan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 49+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (38)

Visiting

  • protected meal times

Parking

  • minimal parking onsite

Park Lane Care Home Reviews (98)

9.8

Park Lane Care Home has a Review Score of 9.8 (9.824) out of 10, based on 19 reviews in the last 2 years.
Over all time Park Lane Care Home has 98 reviews.

Overall Experience
  • 91
  • 6
  • 0
  • 1
  • 0
Date Published
  • 98
  • 6
  • 12
  • 19
  • 79
Reviewer Connection to Park Lane Care Home
  • 34
  • 15
  • 13
  • 5
  • 5
  • 5
  • 5
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 81-98
Review from D S (Son-in-law of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always find staff helpful and always looking towards the residents well being.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home
Thank you for the lovely review I will pass it onto the team.
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Review from F S (Daughter of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always nice and friendly staff, nothing is too much trouble.
Reply from Jayne O'Sullivan, Registered Manager at Park Lane Care Home
Thank you for the kind review I will pass your comments on to the team.
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Review from Jane F (Daughter-in-law of Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother-in-law is treated well and respected. She is well looked after, she likes the staff that care for her.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home
Thank you for you positive comments.
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Review from Lynn J (Daughter-in-law of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father in law have received tremendous care at Park Lane. The staff are polite, patient and always sensitive to their needs. As a family, we feel that we can always talk to the staff if we have any concerns and they are always quick to respond. The home is always clean and fresh. Food
is excellent. We would have no hesitation in recommending Park Lane to anyone.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home
Thank you Lynn for this lovely review with such positive comments to pass onto the staff
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Review from J B (Niece of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time we visit there is a pleasant and friendly atmosphere.
All residents are clean and well attired, the staff are caring and cater for all individual needs and certainly appear to know all the quirks of the residents.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home
Thank you for your lovely positive review, I will pass this onto the team.
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Review from Charlotte R (Niece of Resident) published on 20 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie had a very sudden onset of vascular dementia and had been very independent prior to her admission to Park Lane, even driving.
I was worried that her transition from such an independent life would be difficult and as I live in London I was super nervous.


I needn't of worried, the care,

cleanliness, friendliness of the home is excellent and I feel 100% at ease that she is in the best place possible! She seems very settled and happy. I just hope when I am old I find somewhere as nice.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home
Thank you so much Charlotte for your review, it boost's the staff moral so much to receive such positive comments.
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Review from A C (Son of Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient and staff are friendly. All staff seem happy in their work and care for all people in their care all areas are clean and well maintained.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home
Thank you, Andrew, for your review, it's lovely to have such good feedback.
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Review from Lillian T (Sister of Resident) published on 16 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault it in any way.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home
Thank you for a lovely review.
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Review from Rose S (Resident) published on 28 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a very nice place, like a hotel, very good to me. Food is good, cannot fault it.
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Review from May G (Resident) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted to live in Park Lane, it suits me. I can come and go as I please. I am really pleased as we now have a new puppy "Buttons".
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Review from Suzanne P (Daughter of Resident) published on 7 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was cared for excellently by friendly and helpful staff. His room was like a hotel room and the decor and general tidiness of the home was very good. They made my dad feel really welcome and us as a family and we could visit any time of the day which was great. The food was also of a very high
standard and my dad really enjoyed his stay.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home
Thank you for a lovely review, I will pass on your feedback to the staff team.
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Review from Chris K (Niece of Resident) published on 31 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90 year old aunt was admitted to Park Lane care home in January this year as she is no longer able to live independently. From the get-go the staff at Park Lane have proved to be caring and professional. The home has a friendly and relaxed atmosphere and on each visit the resident ladies on my aunt's
floor, seem to be a chatty and interactive bunch. The staff have tried to understand as much as possible about aunt's likes and dislikes as well as her needs. She has therefore settled in quickly and is at ease there.


On two occasions it has been necessary to send her to hospital and each time I have received a prompt and informative call from staff. I live at a distance so good communication is essential. The manager has always responded quickly to emails from me and other members of staff will phone to keep me in the loop if they have any concerns.


In brief, the staff have my trust and my aunt is receiving excellent and attentive care.

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Review from Yvonne B (Daughter of Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for almost three years. She is fairly independent but when needed,staff are quick to attend and the care she receives is excellent. The staff are wonderful and are supported by an excellent management team, namely the manager. I cannot fault the home on any level
at all.
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Review from Tony P (Son of Resident) published on 27 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well looked after and the staff are all very pleasant. She is well presented with fresh clothes every day. The food is plain but well cooked, and in recent times under the new management is more varied. I have put poor for activities, they do have entertainment, ie. music and movement,
and singers come in. Maybe they are too far into their dementia to do more but I would like to see a bit more stimulation.
Reply from Stephen Pullinger, head of PR at Park Lane Care Home
Thank you for such a positive review. It really makes our hard-working staff feel appreciated.
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Review from Mike C (Son of Resident) published on 22 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Park Lane for 20 months now. She has mild-to-moderate dementia, and is partially sighted.


She tells me that she feels extremely well cared for, and that she is very content, being surrounded by other people "in the same boat" and is no longer lonely.


Staff (that is, all staff

- managers, carers, maintenance and administrative staff) maintain a consistently welcoming atmosphere, always offering Mum and visitors a friendly word in passing.


Rooms are bright, cheerful and scrupulously clean. Food is wholesome and plentiful.


As a result of Mum's sound self-organisation and feelings of independence, staff very occasionally need to be reminded not to tidy her room too thoroughly, in case she is unable to find her knitting!


Mum's health improved significantly upon arrival at Park Lane, and she has remained in good health ever since.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home
Thank you Mike for your feedback it's much appreciated by myself and the team.
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Review from Kathleen D (Daughter of Resident) published on 22 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My opinion of Park Lane is that it is a very friendly environment. Staff are very good and patient they seem to let mum have freedom of the home sometimes she does not want to go to bed so they let her do her own thing which I think is good. If there are any problems with mum they keep us well informed
which is another good thing. Mum seems very happy.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home
Thank you Kath for your feedback it is appreciated by myself and the team.
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Review from Clare F (Granddaughter of Resident) published on 13 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care received by my grandmother, kind, caring staff with compassion delivered in a person centred way. Clear concise communication from admin staff and carers, informed of any issues in a timely fashion.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home
Thank you Claire, what a lovely review
Kind Regards
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Review from M B (Daughter of Resident) published on 5 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the home for just over 3 and a half years and I can honestly say the standard of care has been consistently of the highest standard. Any slight problem has been attended in the most prompt and professional of manner. The current manager has maintained an incredible level of care
and understanding. I cannot fault the home on any level at all.
Reply from Jayne O'Sullivan, Home Manager at Park Lane Care Home
Thank you Maxine, your comments are appreciated and I will also pass them onto the team.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Park Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Park Lane Care Home is calculated as follows: ( (203 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 227 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park Lane Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

Jayne

Jayne O'Sullivan

Job Title: Home Manager

My career in healthcare began in 1989 at the age of 16 on a YTS scheme as well as attending college. By the age of 18, I was given an award for being the youngest manager in Cheshire travelling across the country in a peripatetic role. I have 31 years experience in different areas of care. I joined Kingsley Healthcare almost six years ago and have gained further experience and knowledge within the manager role including achieving my NVQ 4 and 5 in management. I am the manager at Park Lane in Congleton and am proud of my well-established staff team. We have just won an award on Carehome.co.uk for being in the Top 20 in the North West and 1st in the CW12 area.

Joanne

Joanne Slater

Job Title: Head Of Care

I started work as a Laundry assistant at Parklane nearly 18 years ago, I have gained skills and knowledge in several different job roles in this time. Over the last 5 years I was given the opportunity to be Head of Care which is a role that works alongside the Manger helping with the day to day running of the home. I have achieved my level 4 in Management during this time which has developed my skills and knowledge to develop my staff team and direct them to provide quality care for our residents

Pat

Pat Young

Job Title: Senior Lead

I started work as a carer over 25 yrs ago, I have gained skills and knowledge in several homes. I joined Park Llane nearly 6 years ago and I have developed myself by obtaining my level 4 in Management and this has enabled me to pass on my knowledge to others. There was a restructure within the home and I was given the opportunity to Take on the role of a senior lead along with another colleague and this role requires us to lead and direct the staff team as well as taking on more responsibilities.

Andrew

Andrew Savatovich

Job Title: Head Chef

Andrew has been Head Chef at Park Lane Care Home for 4 years.


Before joining Kingsley Healthcare Andrew worked for the Ministry of Defence and catered for King Charles and Camilla when he was a civic caterer in 2010.


Andrew is passionate about providing nutritious, home made meals for the residents.

Adina

Adina Dimiler

Job Title: Head Housekeeper

I have worked in Park Lane for 22 years, having left school at 16 years ago. I initially worked in the kitchen as a Kitchen Assistant. I later moved on to care, undertaking the necessary training to support residents with their personal care.


I have always been flexible to fit in with the needs of the home, and when a position came up in the housekeeping team over 2 years ago, I was happy to step into the role to help. As a result of my role in housekeeping, I have recently been appointed Head Housekeeper.


I love working in Park Lane; no two days are the same, and it is always wonderful to chat with residents and learn about the lives they have led.


In my spare time, I enjoy taking my children to their varied activities as well as socialising and relaxing with friends and family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park Lane Care Home to verify any information. View our terms and conditions. Park Lane Care Home has an Enhanced Service - more info.