
It it kept immaculate, the food is excellent, activities well planned and stimulatingHelen B(Daughter-in-law of Resident/Service User)

We looked at 4 other care homes before choosing Park Lane and it was the best decisionHelen B(Daughter-in-law of Resident/Service User)

We cannot thank them enough for going above and beyond to care for mumSue D(Daughter of Resident/Service User)

It it kept immaculate, the food is excellent, activities well planned and stimulatingHelen B(Daughter-in-law of Resident/Service User)

We looked at 4 other care homes before choosing Park Lane and it was the best decisionHelen B(Daughter-in-law of Resident/Service User)

We cannot thank them enough for going above and beyond to care for mumSue D(Daughter of Resident/Service User)

Park Lane Care Home is a wonderfully bright and cheerful home in the historic market town of Congleton, which is within easy driving distance of Manchester and Stoke-on-Trent and on the main railway line.
The purpose built home has been tastefully decorated and furnished to a high standard to provide a comfortable and homely living experience for older people and people living with dementia who require residential care.
Park Lane...
Care Provided by Park Lane Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to assessment
The price(s) shown are provided by the care home. Contact Park Lane Care Home for full pricing details and T&Cs.
Contact Park Lane Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Jayne O'Sullivan (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2011
- Number of floors: 3
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (38)
Visiting
- protected meal times
Parking
- minimal parking onsite
Park Lane Care Home Reviews (106)
Park Lane Care Home has a Review Score of 10 (9.950) out of 10, based on 22 reviews in the last 2 years.
Over all time Park Lane Care Home has 106 reviews.
They do their best to ensure the comfort of their clients.
The environment of the client is paramount. I have never encountered the smell of urine of faeces within the home.
I couldn't be happier with the care that my dad receives at Park Lane. I have been to different homes and this is the best - marvellous.
Even though I'm on the other side of the world I feel confident that they are keeping a close eye on Mum's state of health and wellbeing which certainly helps to reduce my worries about her!
It was nice to see my nan in good hands while I have been looking after my grandad at his home. I would recommend park lane residents home to everyone. The staff are very helpful and polite and help my nan a lot. Thank you to all the staff.
My mother came to Park Lane in Congleton in January. The care and support that she is receiving is impeccable and staff are wonderful, always approachable. All staff and management go beyond to help myself and my mother. Thank you, I can't say enough about Park Lane.
Thank you for your lovely comments about the staff and home at Parklane.
I think it was nice and relaxed. A lot of care was given while I was there to all residents who needed it.
Very pleased with the improvement with my mum during her time at Park Lane Residential Home, which greatly improved my mum's health, hygiene and mental health and happiness.
Thank you for your positive review.
The manager and her team do a fantastic job of caring for all the residents. Excellent speedy communication with family gives peace of mind. My grandmother is so well looked after and I'm really happy she's in such safe hands.
Thank you Nicole for such a lovely review and positive feedback.
Always find staff helpful and always looking towards the residents well being.
Thank you for the lovely review I will pass it onto the team.
Always nice and friendly staff, nothing is too much trouble.
Thank you for the kind review I will pass your comments on to the team.
My Mother-in-law is treated well and respected. She is well looked after, she likes the staff that care for her.
Thank you for you positive comments.
My mother and father in law have received tremendous care at Park Lane. The staff are polite, patient and always sensitive to their needs. As a family, we feel that we can always talk to the staff if we have any concerns and they are always quick to respond. The home is always clean and fresh. Food is excellent. We would have no hesitation in recommending Park Lane to anyone.
Thank you Lynn for this lovely review with such positive comments to pass onto the staff
All residents are clean and well attired, the staff are caring and cater for all individual needs and certainly appear to know all the quirks of the residents.
Thank you for your lovely positive review, I will pass this onto the team.
I was worried that her transition from such an independent life would be difficult and as I live in London I was super nervous.
I needn't of worried, the care, cleanliness, friendliness of the home is excellent and I feel 100% at ease that she is in the best place possible! She seems very settled and happy. I just hope when I am old I find somewhere as nice.
Thank you so much Charlotte for your review, it boost's the staff moral so much to receive such positive comments.
Very efficient and staff are friendly. All staff seem happy in their work and care for all people in their care all areas are clean and well maintained.
Thank you, Andrew, for your review, it's lovely to have such good feedback.
Cannot fault it in any way.
Thank you for a lovely review.
It's a very nice place, like a hotel, very good to me. Food is good, cannot fault it.
I am delighted to live in Park Lane, it suits me. I can come and go as I please. I am really pleased as we now have a new puppy "Buttons".
My dad was cared for excellently by friendly and helpful staff. His room was like a hotel room and the decor and general tidiness of the home was very good. They made my dad feel really welcome and us as a family and we could visit any time of the day which was great. The food was also of a very high standard and my dad really enjoyed his stay.
Thank you for a lovely review, I will pass on your feedback to the staff team.
My 90 year old aunt was admitted to Park Lane care home in January this year as she is no longer able to live independently. From the get-go the staff at Park Lane have proved to be caring and professional. The home has a friendly and relaxed atmosphere and on each visit the resident ladies on my aunt's floor, seem to be a chatty and interactive bunch. The staff have tried to understand as much as possible about aunt's likes and dislikes as well as her needs. She has therefore settled in quickly and is at ease there.
On two occasions it has been necessary to send her to hospital and each time I have received a prompt and informative call from staff. I live at a distance so good communication is essential. The manager has always responded quickly to emails from me and other members of staff will phone to keep me in the loop if they have any concerns.
In brief, the staff have my trust and my aunt is receiving excellent and attentive care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 18 Jun 2026
A special celebration was recently at Park Lane Care Home to mark lifelong Congleton residents David and Joan Boon’s Diamond Wedding Anniversary. The couple, who first met while working together...
- 23 Mar 2026
Park Lane Care Home, in Congleton, Cheshire, is celebrating success after residents and relatives voted them as one of the Top 20 recommended care homes in the North West in...
- 02 Feb 2026
Park Lane Care Home in Congleton, which is part of the Kingsley Healthcare Group, is delighted that the launch of their new Monthly Care Café on Wednesday 21st January was...
There are no upcoming events for Park Lane Care Home.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Park Lane Care Home
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Park Lane Care Home.
Meet the Team (5)

My career in healthcare began in 1989 at the age of 16 on a YTS scheme as well as attending college. By the age of 18, I was given an award for being the youngest manager in Cheshire travelling across the country in a peripatetic role. I have 31 years experience in different areas of care. I joined Kingsley Healthcare almost six years ago and have gained further experience and knowledge within the manager role including achieving my NVQ 4 and 5 in management. I am the manager at Park Lane in Congleton and am proud of my well-established staff team. We have just won an award on Carehome.co.uk for being in the Top 20 in the North West and 1st in the CW12 area.

I started work as a Laundry assistant at Parklane nearly 18 years ago, I have gained skills and knowledge in several different job roles in this time. Over the last 5 years I was given the opportunity to be Head of Care which is a role that works alongside the Manger helping with the day to day running of the home. I have achieved my level 4 in Management during this time which has developed my skills and knowledge to develop my staff team and direct them to provide quality care for our residents

I started work as a carer over 25 yrs ago, I have gained skills and knowledge in several homes. I joined Park Llane nearly 6 years ago and I have developed myself by obtaining my level 4 in Management and this has enabled me to pass on my knowledge to others. There was a restructure within the home and I was given the opportunity to Take on the role of a senior lead along with another colleague and this role requires us to lead and direct the staff team as well as taking on more responsibilities.

Andrew has been Head Chef at Park Lane Care Home for 4 years.
Before joining Kingsley Healthcare Andrew worked for the Ministry of Defence and catered for King Charles and Camilla when he was a civic caterer in 2010.
Andrew is passionate about providing nutritious, home made meals for the residents.

I have worked in Park Lane for 22 years, having left school at 16 years ago. I initially worked in the kitchen as a Kitchen Assistant. I later moved on to care, undertaking the necessary training to support residents with their personal care.
I have always been flexible to fit in with the needs of the home, and when a position came up in the housekeeping team over 2 years ago, I was happy to step into the role to help. As a result of my role in housekeeping, I have recently been appointed Head Housekeeper.
I love working in Park Lane; no two days are the same, and it is always wonderful to chat with residents and learn about the lives they have led.
In my spare time, I enjoy taking my children to their varied activities as well as socialising and relaxing with friends and family.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park Lane Care Home to verify any information. View our terms and conditions. Park Lane Care Home has an Enhanced Service -more info.
