
It it kept immaculate, the food is excellent, activities well planned and stimulatingHelen B(Daughter-in-law of Resident/Service User)

We looked at 4 other care homes before choosing Park Lane and it was the best decisionHelen B(Daughter-in-law of Resident/Service User)

We cannot thank them enough for going above and beyond to care for mumSue D(Daughter of Resident/Service User)

It it kept immaculate, the food is excellent, activities well planned and stimulatingHelen B(Daughter-in-law of Resident/Service User)

We looked at 4 other care homes before choosing Park Lane and it was the best decisionHelen B(Daughter-in-law of Resident/Service User)

We cannot thank them enough for going above and beyond to care for mumSue D(Daughter of Resident/Service User)

Park Lane Care Home is a wonderfully bright and cheerful home in the historic market town of Congleton, which is within easy driving distance of Manchester and Stoke-on-Trent and on the main railway line.
The purpose built home has been tastefully decorated and furnished to a high standard to provide a comfortable and homely living experience for older people and people living with dementia who require residential care.
Park Lane...
Care Provided by Park Lane Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to assessment
The price(s) shown are provided by the care home. Contact Park Lane Care Home for full pricing details and T&Cs.
Contact Park Lane Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Jayne O'Sullivan (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2011
- Number of floors: 3
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (38)
Visiting
- protected meal times
Parking
- minimal parking onsite
Park Lane Care Home Reviews (106)
Park Lane Care Home has a Review Score of 10 (9.950) out of 10, based on 22 reviews in the last 2 years.
Over all time Park Lane Care Home has 106 reviews.
My Nana lives at Park Lane. She has been there for a while and I visit her a lot. This week we came in with my little puppy for Dog Day, not only did Nana sit with him but I went round to see all the other residents and they had a cuddle with him. Everyone who works there is ace! They look after my nana and make her happy. Thank you for being there for her.
Thanks Caleb, I will pass your kind words onto the team.
This is a beautiful care home, with excellent nurses and carers, and service users treated with respect and dignity. Amazing staff all work together in teamwork. Management is amazing, very caring and loving to service users and staff, they are always willing to muck in with any tasks. The cleaners do an amazing job too. The activities lady is excellent, always smiling and the activities are amazing with service users. The kitchen staff are amazing, the food is amazing and very good service. An amazing care home. If my mum had to go into a care home I would pick Park Lane. Always happy and a smile from staff members.
Thank you for your kind words. Kind Regards, Jayne
We have always found the care given and facilities at Park Lane to be amazing. It gives us great peace of mind knowing my mum is being cared for with this amount of dignity and respect.
Thanks, Mark, lovely words I will pass them on to the staff.
Overall, could not recommend them more! Awesome staff and the manager is a legend! Highly recommend!
Thank you for your lovely words. Love looking after your nana. Kind Regards.
I had to move my mother from this home as her needs were clearly not being met. Although the facilities and rooms are lovely and clean, some of the staff were inattentive and uncaring. There was also little stimulation (activities etc.) for the residents to participate in. Our overall experience was therefore poor.
On your mum’s admission, we...
My mother-in-law joined Park Lane in December 2021. She had dementia and had recently suffered a stroke. Since then my father-in-law has made daily visits and has been very impressed with the care and attention she received. He is a retired GP so understands how difficult her condition is to deal with. He recently had an extremely severe chest infection and was declining rapidly. He asked to come to Park Lane and the manager and her staff have turned his health around. He now wishes to remain at Park Lane. He is 95 years old. His wide is 84 years old.
Thank you for such kind words, it's our pleasure to look after both. I will pass on your best wishes to the staff.
Absolutely no complaints at all.
Thank you for such kind words, I will pass on to the team.
Park Lane creates a fantastic homely environment. The staff are welcoming and I am so happy that Mum lives here. I could not wish for better care and protection for her.
Thank you for your kind words, I will pass on to the team.
When you arrive you are always greeted with a smile. All the staff are amazing, they are all so happy, chatty, friendly, and caring. Most importantly the care for each individual is fantastic. Everybody treats all the residents with respect, dignity, and always given a choice. All the residents are always so happy which makes a very happy home to visit.
The management team are amazing, if you ever need any advice or help this is dealt with straight away and they always make time for you. I always look forward to my weekly visits.
Thank you for your feedback, glad to hear we are doing a good job. I will pass your kind words on to the team.
I would like to say on behalf of a family member what a fantastic place to stay, the staff are friendly and welcoming with a manager on hand who is caring and looking out for her residents' well-being and making sure they are comfortable and well cared for. The food at the home is first class and my aunt has actually put weight on which is a rarity, the head chef is always on hand to meet any dietary requirements for all the residents, there is always something happening at the home to keep the residents happy and stimulated with the activities. Very much like a 5-star hotel, first class!
I will pass on your review to all, thank you again
As they go above and beyond.
Thank you for taking the time to submit a review. I will pass on your feedback to my team.
A very well-run small home, where care, consideration and dignity for the residents were always practised.
Thank you very much.
Thank you for a lovely review it is our pleasure to look after your husband, he is such a gentleman.
I visited my friend at Park Lane Residential Home this month and I notice such a big difference. She was very clean and smart and very happy. A member of staff came to me and offered me a drink, the home is very clean, with a pleasant and welcoming ora. The manager and all her staff are so hard working and very friendly. When I arrived there was a group activity going on and the residents were very happy, along with all the staff members involved. It was lovely to see. I would recommend Park Lane to anybody absolutely lovely home.
Thank you Wendy for a lovely review, I will pass on to the team.
Supporting mum following her dementia diagnosis and her deteriorating visual impairment as well as helping dad as her primary carer has been a difficult journey for us as a family. However from the day mum walked through the doors of Park Lane Residential Home we've felt reassured. From the staff in the reception who are always welcoming to the staff in the kitchen (who baked a delicious cake to celebrate our parent's 60th wedding anniversary), the staff who keep her room spotless and the wonderful carers who care for and laugh with mum and encourage her to be the best she can. All of these people have made a difference to us as a family and we are very grateful that mum is being well cared for. Thank you.
Dear Sue
Thank you for a lovely review, I will pass it on to the team.
My mother has been a resident at Park Lane Care Home for over a year joining in September 2021. She has deteriorating senile dementia. She moved from Scotland where she had many and varied carers coming in and out of her home daily. I looked all around the area to find a home where I felt my mother would be well looked after and cared for with constant members of staff she would get to know. As soon as I had my introductory tour of Park Lane I felt this to be the right place for her- and I was right! All the staff are friendly and approachable if you have any worries or queries, If they do not have the answers themselves they will find out from another member of staff. Often while visiting I hear carers gently encouraging other residents who have lost their way or just need reassurance. I would definitely recommend this Home.
Thank you Carrie for a lovely review, I will pass it on to the staff team.
A brilliant home. The staff are all so lovely, friendly, very knowledgeable and professional. They genuinely care. My mum is very happy here, she's enjoying joining in with the organised activities and I have peace of mind that she is well looked after.
Thank you, I will pass on your review to the staff.
All the contact we've had in the 15 months of mums stay has been excellent. All the staff are always polite, very friendly and thoroughly professional. The management of the home is very much on point, with the manager running a very tight ship. We have always been delighted with the level of care provided with nothing being too much trouble for the staff. Speaking as a visitor, sadly the home doesn't have much in the way of car parking available with space for about 6 cars. Although this has no reflection on the home or care provided I felt I should mention it. Finally, I feel it is only fair to explain the lower score for the activities. I only scored 4 simply because our mum doesn't participate in too many although I believe there is a good variety offered.
Thank you for a lovely review, I will pass it on to all the staff
As soon as you walk into the care home you are greeted with a friendly smile from a carer, there's always a nice chat too. The home is always very clean and smells clean too. My mum always looks well cared for and as much as she doesn't know what's going on due to her dementia she always says how well she is looked after and how great all the carers are. The food always looks appetising with fresh vegetables and my mum says the puddings are delicious - in fact, she's put weight on since being in there. Mum's bedroom is clean and tidy and her toilet is always clean too. The lounge is very comfortable and there's always a carer in there talking to the residents. If you ask a carer for any kind of help they are always extremely willing. The manager is always available if you have any concerns or need some advice and she runs the home brilliantly. We are more than happy with mum being a resident there, we know she is safe, clean, fed with good healthy fresh food and well looked after.
Thank you I will pass it on to the team, what a lovely review.
My wife has Alzheimer's which started six or seven years ago. Regrettably, I was unable to continue to care for her at home myself and she has been a resident at Park Lane Residential Home for the last nine months. At first, she was proving difficult and anxious, but due to the patience and dementia expertise of the staff and carers at Park Lane, my wife has settled in at the home really well and I and my sons now look now forward to our twice-weekly visits. Everyone working at the home is friendly and always helpful and will take time to discuss my wife's care. She enjoys the musical activities and will dance and sing along. I and my sons feel my wife, their mum, is in the best possible care home being looked after expertly, efficiently and most importantly caringly.
Thank you David for your feedback. What a lovely review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 18 Jun 2026
A special celebration was recently at Park Lane Care Home to mark lifelong Congleton residents David and Joan Boon’s Diamond Wedding Anniversary. The couple, who first met while working together...
- 23 Mar 2026
Park Lane Care Home, in Congleton, Cheshire, is celebrating success after residents and relatives voted them as one of the Top 20 recommended care homes in the North West in...
- 02 Feb 2026
Park Lane Care Home in Congleton, which is part of the Kingsley Healthcare Group, is delighted that the launch of their new Monthly Care Café on Wednesday 21st January was...
There are no upcoming events for Park Lane Care Home.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Park Lane Care Home
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Park Lane Care Home.
Meet the Team (5)

My career in healthcare began in 1989 at the age of 16 on a YTS scheme as well as attending college. By the age of 18, I was given an award for being the youngest manager in Cheshire travelling across the country in a peripatetic role. I have 31 years experience in different areas of care. I joined Kingsley Healthcare almost six years ago and have gained further experience and knowledge within the manager role including achieving my NVQ 4 and 5 in management. I am the manager at Park Lane in Congleton and am proud of my well-established staff team. We have just won an award on Carehome.co.uk for being in the Top 20 in the North West and 1st in the CW12 area.

I started work as a Laundry assistant at Parklane nearly 18 years ago, I have gained skills and knowledge in several different job roles in this time. Over the last 5 years I was given the opportunity to be Head of Care which is a role that works alongside the Manger helping with the day to day running of the home. I have achieved my level 4 in Management during this time which has developed my skills and knowledge to develop my staff team and direct them to provide quality care for our residents

I started work as a carer over 25 yrs ago, I have gained skills and knowledge in several homes. I joined Park Llane nearly 6 years ago and I have developed myself by obtaining my level 4 in Management and this has enabled me to pass on my knowledge to others. There was a restructure within the home and I was given the opportunity to Take on the role of a senior lead along with another colleague and this role requires us to lead and direct the staff team as well as taking on more responsibilities.

Andrew has been Head Chef at Park Lane Care Home for 4 years.
Before joining Kingsley Healthcare Andrew worked for the Ministry of Defence and catered for King Charles and Camilla when he was a civic caterer in 2010.
Andrew is passionate about providing nutritious, home made meals for the residents.

I have worked in Park Lane for 22 years, having left school at 16 years ago. I initially worked in the kitchen as a Kitchen Assistant. I later moved on to care, undertaking the necessary training to support residents with their personal care.
I have always been flexible to fit in with the needs of the home, and when a position came up in the housekeeping team over 2 years ago, I was happy to step into the role to help. As a result of my role in housekeeping, I have recently been appointed Head Housekeeper.
I love working in Park Lane; no two days are the same, and it is always wonderful to chat with residents and learn about the lives they have led.
In my spare time, I enjoy taking my children to their varied activities as well as socialising and relaxing with friends and family.
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