Park Lane Residential Home

7-9 Park Lane, Congleton CW12 3DN
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9.8 96 Reviews
  • Park Lane Residential Home, Congleton
Park Lane is a wonderfully bright and cheerful home in the historic market town of Congleton, which is within easy driving distance of Manchester and Stoke-on-Trent and on the main railway line.

The purpose built home has been tastefully decorated and furnished to a high standard to provide a comfortable and homely living experience for older people and people living with dementia who require residential care.

Park Lane is a real home from home, offering well-appointed rooms, enviable living space and features beloved of the residents including the new Park Inn bar, park and pamper hairdressing and beauty salon, and attractive outdoor areas and gardens, with an accessible garden currently being created. The bedrooms are spacious and residents are encouraged to personalise their rooms to make them as homely as possible, which helps them to feel settled.

It also has a new feature ‘Park Inn Bar’, with a small beer garden as well as its own pamper hairdressing and beauty salon, both of which residents love.

Mealtimes are an important part of the day and chefs prepare delicious home cooked food to tempt even the most discerning appetite. Residents are encouraged to enjoy their meal in the dining room, taking their time, while socialising and making new friends.

The well-being of residents is important and the home has a varied entertainment programme which takes into account the like and dislikes of residents and their different levels of abilities. Activities include arts and craft sessions, music afternoons, craft, trips out as visiting professional entertainers.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

* Subject to assessment

These prices are only a guideline, please contact Park Lane Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jayne O'Sullivan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Social Services, Private
  • Ages 49+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (38)

Visiting

  • protected meal times

Parking

  • minimal parking onsite

Park Lane Residential Home Reviews (96)

Total of 96, showing 21-40
9.8

Park Lane Residential Home has a Review Score of 9.8 (9.840) out of 10, based on 22 reviews in the last 2 years. Over all time Park Lane Residential Home has 96 reviews.

Overall Experience

  • 89
  • 6
  • 0
  • 1
  • 0

Date Published

96
6
11
22
74

Review from R C (Granddaughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my nana enjoyed a short stay in the Congleton area. I travelled to see her regularly and was always welcomed with a warm loving vibe, I would recommend this to any family wanting a family member to go into a care facility.
As they go above and beyond.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for taking the time to submit a review. I will pass on your feedback to my team.

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Review from Bob L (Husband of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well-run small home, where care, consideration and dignity for the residents were always practised.

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Review from V P (Wife of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was as it should be. All the staff were caring, friendly, and always smiling. It was like home from home. My husband, who was the resident, is a retired physician. He has visited a few care homes as a doctor. Even he is impressed and happy to go for respite, if needed. I am grateful to all
the staff for looking after him so well.
Thank you very much.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for a lovely review it is our pleasure to look after your husband, he is such a gentleman.

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Review from A N (Friend of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend at Park Lane Residential Home this month and I notice such a big difference. She was very clean and smart and very happy. A member of staff came to me and offered me a drink, the home is very clean, with a pleasant and welcoming ora. The manager and all her staff are so hard working
and very friendly. When I arrived there was a group activity going on and the residents were very happy, along with all the staff members involved. It was lovely to see. I would recommend Park Lane to anybody absolutely lovely home.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you Wendy for a lovely review, I will pass on to the team.

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Review from Sue T (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Supporting mum following her dementia diagnosis and her deteriorating visual impairment as well as helping dad as her primary carer has been a difficult journey for us as a family. However from the day mum walked through the doors of Park Lane Residential Home we've felt reassured. From the staff in
the reception who are always welcoming to the staff in the kitchen (who baked a delicious cake to celebrate our parent's 60th wedding anniversary), the staff who keep her room spotless and the wonderful carers who care for and laugh with mum and encourage her to be the best she can. All of these people have made a difference to us as a family and we are very grateful that mum is being well cared for. Thank you.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Dear Sue


Thank you for a lovely review, I will pass it on to the team.

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Review from Carrie W (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Park Lane Care Home for over a year joining in September 2021. She has deteriorating senile dementia. She moved from Scotland where she had many and varied carers coming in and out of her home daily. I looked all around the area to find a home where I felt my mother
would be well looked after and cared for with constant members of staff she would get to know. As soon as I had my introductory tour of Park Lane I felt this to be the right place for her- and I was right! All the staff are friendly and approachable if you have any worries or queries, If they do not have the answers themselves they will find out from another member of staff. Often while visiting I hear carers gently encouraging other residents who have lost their way or just need reassurance. I would definitely recommend this Home.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you Carrie for a lovely review, I will pass it on to the staff team.

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Review from K M (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A brilliant home. The staff are all so lovely, friendly, very knowledgeable and professional. They genuinely care. My mum is very happy here, she's enjoying joining in with the organised activities and I have peace of mind that she is well looked after.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you, I will pass on your review to the staff.

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Review from Mike D (Son of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the contact we've had in the 15 months of mums stay has been excellent. All the staff are always polite, very friendly and thoroughly professional. The management of the home is very much on point, with the manager running a very tight ship. We have always been delighted with the level of care provided
with nothing being too much trouble for the staff. Speaking as a visitor, sadly the home doesn't have much in the way of car parking available with space for about 6 cars. Although this has no reflection on the home or care provided I felt I should mention it. Finally, I feel it is only fair to explain the lower score for the activities. I only scored 4 simply because our mum doesn't participate in too many although I believe there is a good variety offered.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for a lovely review, I will pass it on to all the staff

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Review from Janis M (Daughter of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk into the care home you are greeted with a friendly smile from a carer, there's always a nice chat too. The home is always very clean and smells clean too. My mum always looks well cared for and as much as she doesn't know what's going on due to her dementia she always says how well
she is looked after and how great all the carers are. The food always looks appetising with fresh vegetables and my mum says the puddings are delicious - in fact, she's put weight on since being in there. Mum's bedroom is clean and tidy and her toilet is always clean too. The lounge is very comfortable and there's always a carer in there talking to the residents. If you ask a carer for any kind of help they are always extremely willing. The manager is always available if you have any concerns or need some advice and she runs the home brilliantly. We are more than happy with mum being a resident there, we know she is safe, clean, fed with good healthy fresh food and well looked after.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you I will pass it on to the team, what a lovely review.

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Review from David B (Husband of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's which started six or seven years ago. Regrettably, I was unable to continue to care for her at home myself and she has been a resident at Park Lane Residential Home for the last nine months. At first, she was proving difficult and anxious, but due to the patience and dementia
expertise of the staff and carers at Park Lane, my wife has settled in at the home really well and I and my sons now look now forward to our twice-weekly visits. Everyone working at the home is friendly and always helpful and will take time to discuss my wife's care. She enjoys the musical activities and will dance and sing along. I and my sons feel my wife, their mum, is in the best possible care home being looked after expertly, efficiently and most importantly caringly.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you David for your feedback. What a lovely review.

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Review from R N (Son of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After our father died in April, he was my mother's main carer as she has dementia, both my sister and I had wanted to keep our mum at home for as long as possible but we were unable to sustain this. Our mother's condition was deteriorating with no stimulation at home. My mum became a respite resident
almost 3 weeks ago and the staff have been lovely. The manager has made the transition go very smoothly. She seems to have settled in well which has been a massive relief. We are now very happy in the knowledge that she is now in a safe and happy environment and being looked after by the excellent staff.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for your feedback, I will pass this on to the team.

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Review from B B (Respite Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Park Lane for three weeks for respite care. I very much enjoyed my stay I would come back when I need a break again. The manager and staff are excellent and looked after me very well. I was very pleased with my room and enjoyed all the activities.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you very much for you review and look forward to welcoming you back on Saturday to live with us

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Review from Elaine D (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was welcomed to her home (new) with so much regard for her emotional state after being in/out of hospital/residential care. The Manager and staff are excellent and have done and still doing everything they can for mum/family. We look forward each week to our visit, the team are always happy to talk
with us. There's such a family feel within the staff they deserve so much praise for their work ethics.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Dear Elaine
Thank you so much for your kind words, I will pass these onto the team.

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Review from Debbie J (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Park Lane Care home for the last 6 months. She lives with mixed dementia and is gradually deteriorating. The staff at Park Lane are very knowledgeable in caring for people with dementia and are able to pacify mum when she becomes anxious and keep her mentally stimulated to
prevent anxiety.
The staff are very caring and fun, mum enjoys her life.
With Covid restrictions, visiting has been difficult but the staff are happy to relay how mum has been with complete honesty which gives you confidence that she is being cared for well.
I would definitely recommend this home to anyone looking for a dementia-friendly home it has exceeded my expectations.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Dear Debbie, Thank you for your review. I will pass your comments onto the team.


Kind Regards
Jayne

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Review from Deborah J (Daughter-in-law of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Lane is a very caring and friendly home. The rooms are lovely, food is excellent. A new chef had joined the team and the meals are 5* he made a beautiful cake for my mother-in-law's birthday. My mother-in-law is very settled and my husband and I are very lucky that she is in such a lovely and safe
place and is looked after very well. The staff go above and beyond and their commitment towards the residents is second to none, especially through the covid outbreak to keep them safe was just fantastic. You can ask any question and nothing is ever too much trouble. Before the outbreak, I was asked to stay for lunch with my mother-in-law which was lovely. Park Lane is one big happy family.

Reply from Jayne o'Sullivan, Home Manager at Park Lane Residential Home

Dear Debbie


Thank you so much for your kind words


Kind Regards

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Review from M R (Wife of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience visiting my husband in Park Lane Residential HOme has only been positive. Lovely staff who always pop in to see me and any worries I have are taken care of quickly. I can ring any time of the day and always have time for me.
They have my full trust, my husband is safe and well cared for.
A well-run home. We are grateful to be under their care.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for your positive comments. I will pass these on to the team

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Review from Jane K (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Lane Congleton is a lovely place to live. The bedrooms and public spaces are all beautiful and the staff are truly exceptional. I live in London and have been shielding for the past year, so it has been such a comfort to me to know that my Mum has been so well cared for. I can never thank the staff
enough for their kindness and friendship to Mum and to me.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for your lovely feedback, I will pass it onto the team.

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Review from Liam J (Friend of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting my friend at Park Lane Residential Home, I find that the Manager and Deputy Manager go above and beyond to help in any way that they can. The staff all work extremely hard and are always happy which has a positive effect on the residents. They are like one big family, nothing is ever
too much trouble. The home is always spotlessly clean. There is a wide range of freshly cooked homemade meals served every day. Since the start of the pandemic, visiting became very hard but I always knew that my friend was in a safe place, and was cared for every day. Skype calls were arranged so I could still see and talk to my friend whenever I wanted, and the Manager was always available if I had any questions. Overall, I have seen a massive improvement in my friend's health since being at Park Lane Residential Home and I wouldn't want them to be anywhere else. The Home Manager and her team should be very proud of themselves for all the hard work and dedication, especially during these uncertain times.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you Liam for the very positive review.

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Review from Jane W (Daughter of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started a new chapter of her life at Park Lane in October 2019 and whilst she resisted for quite some time to have help or consider a move, she settled in straight away. From our first steps through the door, on what was a particularly stressful day, we were immediately put at ease by the staff.
Everything is bright and welcoming and we were immediately made to feel part of one big very happy family. We can't fault a thing and we can rest easy at night knowing Mum is not only well cared for but she is happy. Whilst it has been difficult to visit during the present situation we have regular updates with the Manager and staff and from the photos, they have sent we can see a change in Mum. A sparkle that had once gone from her eyes has now returned. Mum's room is lovely and the whole place is spotlessly clean. There is always something going on so never a minute to feel lonely. All in all, a wonderful place and it's all down to the wonderful Manager and her staff.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Dear Jane, thank you for your lovely words; I will pass it on to the team.

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Review from Judy W (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so very reassuring to know that my mother is in such safe hands. She is quite at home and is safe and happy. The home is always spotlessly clean and mum is always well dressed with her hair neat and tidy. The staff are friendly and helpful and made it possible to visit mum once lockdown had eased
with a special room with a perspex screen.

Reply from Stephen Pullinger, Marketing Manager at Park Lane Residential Home

Thank you for the wonderful review. Staff at the home are thrilled you appreciate their work so much.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Park Lane Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Park Lane Residential Home is calculated as follows: ( (239 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 263 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park Lane Residential Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (6)

Jayne

Jayne O'Sullivan

Job Title: Home Manager

My career in healthcare began in 1989 at the age of 16 on a YTS scheme as well as attending college. By the age of 18, I was given an award for being the youngest manager in Cheshire travelling across the country in a peripatetic role. I have 31 years experience in different areas of care. I joined Kingsley Healthcare almost six years ago and have gained further experience and knowledge within the manager role including achieving my NVQ 4 and 5 in management. I am the manager at Park Lane in Congleton and am proud of my well-established staff team. We have just won an award on Carehome.co.uk for being in the Top 20 in the North West and 1st in the CW12 area.

Joanne

Joanne Slater

Job Title: Head Of Care

I started work as a Laundry assistant at Parklane nearly 18 years ago, I have gained skills and knowledge in several different job roles in this time. Over the last 5 years I was given the opportunity to be Head of Care which is a role that works alongside the Manger helping with the day to day running of the home. I have achieved my level 4 in Management during this time which has developed my skills and knowledge to develop my staff team and direct them to provide quality care for our residents

Pat

Pat Young

Job Title: Senior Lead

I started work as a carer over 25 yrs ago, I have gained skills and knowledge in several homes. I joined Park Llane nearly 6 years ago and I have developed myself by obtaining my level 4 in Management and this has enabled me to pass on my knowledge to others. There was a restructure within the home and I was given the opportunity to Take on the role of a senior lead along with another colleague and this role requires us to lead and direct the staff team as well as taking on more responsibilities.

Andrew

Andrew Savatovich

Job Title: Head Chef

Andrew has been Head Chef at Park Lane Care Home for 4 years.


Before joining Kingsley Healthcare Andrew worked for the Ministry of Defence and catered for King Charles and Camilla when he was a civic caterer in 2010.


Andrew is passionate about providing nutritious, home made meals for the residents.

Dawn

Dawn Bours

Job Title: Lifestyle & Activity Co-ordinator

Joined: 2024

I joined the Park Lane team as the Lifestyle and Activity Co-ordinator in February 2024. Prior to taking up my role, I spent 15 years in education working as a lecturer in a further education college as well as working as a teaching assistant in a special educational needs school.


I am particularly interested in helping and supporting people living with dementia as I have a close family member who suffers from Alzheimer’s so, when this opportunity came up at Park Lane, I jumped at the chance to work in this field.


I love working with the residents; no two days are the same, and it is wonderful to see them enjoying and taking part in meaningful activities to help them lead fulfilled lives.


In my spare time I love going swimming, socializing and enjoying trips to Australia to visit my sons.

Keith

Keith Mathers

Job Title: Maintenance Person

Joined: 2014

Having previously worked for over 14 years as a carer, in the local community, I had always had an interest in painting, decorating and gardening and had become multi-skilled over the years doing odd jobs. When the role of a Maintenance Person at Park Lane became available, I decided I wanted a change of career and successfully applied for the post, which I have held since 2016.


I was a foster carer for nearly 20 years and, during that time, fostered some 87 children and adopted two.


I enjoy working at Park Lane, and it is always lovely to have a chat with residents and families throughout the day and, as I have a particular interest in gardens, it has been wonderful to help create a safe outdoor space for residents to enjoy.


In my spare time, I love spending time in my garden, walking the dog and spending time with family and friends.

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